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Customer Success Executive - Healthcare Kluvor

2.0 - 4.0 years

3 - 4 Lacs

Jammu

Remote

Roles & Responsibilities: Efficiently manage inbound patient calls with a professional demeanor, ensuring timely and helpful responses to all inquiries. Pay close attention to patients' concerns, responding with accurate, thoughtful information and viable solutions to their healthcare queries. Navigate Electronic Medical Records (EMR) to access and analyze patient data, facilitating the scheduling of medical appointments with appropriate doctors. Record all patient interactions diligently in the CRM system for systematic tracking and management of customer service activities. Work in synergy with colleagues to enhance service standards by sharing insights and implementing collective improvem...

Posted 4 months ago

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