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- 4 years

3 - 5 Lacs

Nagercoil, Kanyakumari

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The Business Coordinator - Telecalling is responsible for managing and coordinating telecalling activities to support customer outreach, lead generation, and follow-up efforts. This role involves handling inbound and outbound calls, coordinating customer communication strategies, and assisting the sales or customer service teams in reaching business targets. The Business Coordinator will also track and report call outcomes, maintain customer records, and support administrative tasks to enhance the efficiency of telecalling campaigns. Key Responsibilities : - Telecalling Support: Conduct outbound calls to potential and existing customers to introduce products/services, provide information, and generate interest. - Lead Generation: Identify potential leads from calls and coordinate with the sales team to follow up on qualified prospects. - Customer Engagement: Build and maintain positive customer relationships through courteous and professional communication. - Data Management: Accurately update and manage customer information in the CRM system, ensuring data is up-to-date and confidential. - Campaign Coordination: Collaborate with the marketing and sales teams to coordinate telecalling campaigns, track call performance, and report outcomes. - Feedback Collection: Gather customer feedback during calls and provide insights to improve products, services, or customer interactions. - Follow-Up: Schedule follow-up calls or meetings as needed to ensure continued customer engagement and satisfaction. - Reporting and Analysis: Track call metrics and campaign performance, prepare reports, and suggest improvements to enhance telecalling effectiveness.

Posted 1 month ago

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2 - 5 years

4 - 7 Lacs

Pune

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About Tempest If you are looking to work in an exciting environment on high growth brands spread across challenging sectors like hospitality, education, micro irrigation, large township projects, metro rail, real estate, agri-tech, building materials, and even social and developmental sectors, you will find it at Tempest Advertising. We are a highly awarded national agency with branches in Bangalore, Hyderabad, and Pune. Our team of professionals, drawn from Indian and Multi-national companies, are focused on delivering value to our clients across traditional and digital platforms. Stable yet aggressive teams have ensured better business, leading to better growth for the company and employees. And, incidentally, we are the guys who won the national contest to re-design the logo of Advertising Agencies Association of India, beating over 250 plus agencies from across India. Our Way: Tempest Advertising is not only driven by impactful strategy and creative solutions but is also deeply rooted in social, family, and cultural values & ethics. Being a gender-balanced workplace, the work culture we have developed ensures a friendly and supportive environment, extending opportunities equally for women, mothers, as well as working parents, to achieve the right balance between work and family. For more details visit us at: www.tempestadvertising.com Job Overview: We are seeking a dynamic and client-focused Account Manager to join our team. This role is crucial in managing and nurturing client relationships, ensuring seamless execution of advertising campaigns, and acting as the bridge between clients and our creative and strategy teams. The ideal candidate should have a passion for advertising, excellent communication skills, and the ability to handle multiple projects efficiently. Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for clients, understanding their needs and objectives. Build and maintain strong relationships with existing and new clients. Ensure client satisfaction by addressing concerns promptly and providing strategic solutions. Regularly update clients on project progress and campaign performance. Project & Campaign Coordination: Work closely with internal teams, including creative, strategy, media, and production, to ensure timely and high-quality execution of campaigns. Brief internal teams on client requirements and expectations. Oversee project timelines, deliverables, and budgets to ensure smooth execution. Coordinate approvals and feedback loops between clients and internal teams. Strategic Planning & Execution: Collaborate with the strategy team to develop innovative advertising solutions tailored to client needs. Assist in market research and competitor analysis to provide insights for client campaigns. Contribute to the creation of campaign presentations, pitches, and reports. Financial & Administrative Responsibilities: Ensure all projects are delivered within the agreed budget. Assist in preparing cost estimates, invoices, and tracking payments. Maintain accurate records of client communications, project timelines, and deliverables. Qualifications & Skills: Bachelor's degree in Marketing, Advertising, Business Administration, or a related field. 1-3 years of experience in client servicing, account management, or a related role in an advertising or marketing agency. Strong understanding of advertising, branding, and digital marketing concepts. Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Ability to work under pressure and meet tight deadlines. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools. A proactive and problem-solving mindset with a keen eye for detail. What We Offer: A dynamic and creative work environment. Opportunities for professional growth and learning. Exposure to high-profile clients and exciting advertising campaigns. Competitive salary and performance-based incentives. Flexible work culture and a collaborative team. If you are passionate about advertising, have a knack for client management, and thrive in a fast-paced environment, we would love to hear from you! How to Apply: Send your resume and a cover letter to careers@tempestadvertising.com with the subject line "Application for Client Servicing Executive - [Your Name]" .

Posted 2 months ago

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1 - 3 years

6 - 8 Lacs

Mumbai, Vikhroli

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Job Overview: The Senior Category Executive will play a crucial role in ensuring seamless coordination and execution of product listings across all sales channels, including the brand website, e-commerce marketplaces, and quick commerce platforms. The candidate will also be responsible for daily reporting, sales and stock tracking, and assisting in category-level analysis to support business decisions. Key Responsibilities: Product Listings & Content Management: Ensure timely and accurate product listings across all platforms brand website, e-commerce marketplaces (Amazon, Flipkart, etc.), and quick commerce platforms (Zepto, Blinkit, etc.). Coordinate with internal teams (design, content, operations) to gather necessary assets for listings. Regularly check for listing errors and ensure product information, pricing, and offers are updated correctly. Daily Reporting & Analysis: Prepare morning category and SKU-level sales reports across all channels and share with the Category Manager. Track sales trends, stock positions, and highlight any key deviations. Support in building weekly and monthly category performance reports with actionable insights. Inventory & Stock Monitoring: Check stock availability across all platforms and proactively flag low stocks or stock outs. Coordinate with operations and supply teams to ensure healthy stock levels. Competition Benchmarking: Track pricing, promotions, and product launches by competitors across platforms. Share regular competition analysis to help in pricing and promotion strategies. Promotions & Campaign Coordination: Coordinate with marketing and platform teams to execute planned promotions. Ensure offers and discounts are correctly applied across platforms. Process Improvement: Identify gaps in existing processes related to listings, reporting, or stock tracking and suggest improvements to enhance efficiency. Desired Skills & Experience: 1-3 years of experience in category management, e-commerce operations, or online merchandising. Hands-on experience with marketplace seller panels (Amazon, Flipkart, Blinkit, etc.) and website CMS platforms. Strong in MS Excel / Google Sheets should be comfortable with VLOOKUP, Pivot Tables, and basic data analysis. Excellent coordination and communication skills to work with cross-functional teams. Analytical mindset with attention to detail.

Posted 2 months ago

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