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0 - 2 years

1 - 5 Lacs

Pune, Bengaluru, Hyderabad

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Call Handling, Messaging: Answer inbound calls from potential job seeker, listen to their needs, & qualify them. Provide information on WhatsApp. Pass lead to recruitment team for qualified leads - in a professional and timely manner. Work From Home Required Candidate profile Immediate Joiner Work From Home Candidate should be from Hyderabad, New Delhi, Mumbai, Pune, Bangalore,

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0 - 4 years

1 - 3 Lacs

Pune

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Process:- TVS Credit Card Shift:- Shift:- 9:30 to 6:30 Average communication required Marathi And Hindi HSC Freshers are welcomed Male and Female both can apply Fresher Salary:- 14000k In hand. Experience Salary:- 16k In hand + Incentive Required Candidate profile -Qualification: Min HSC -Freshers/Experienced both can apply. -To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Aditya: 8308125422

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0 - 5 years

1 - 2 Lacs

Noida

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Hiring for Regional profile (Kannada, Malayalam, Tamil, Telugu, Marathi, Gujarati) Click Here to Apply https://wa.me/917678370584 Job Description To provide a seamless experience addressing customer's questions or issues over the phone and to efficiently fulfill all the assigned job responsibilities as per the prerequisites. Minimum Qualification Criteria:- 1. Undergraduate / Graduate 2. Fresher are also eligible 3. Agent should be flexible to work in 24/7 Environment and rotation shift & offs. Desirable qualifications: 1. Excellent Communication skills (Written/Verbal) is the foremost priority. 2. Good customer service skills & should display good analytical abilities 3. Prior experience in BPO voice process shall be preferred. Kindly mention HR POOJA: top of your CV Salary Offered : upto 23.5k Contact Details : HR POOJA: 7678370584 Address Details: A-37, Gate No 2, Sector-60, Noida.

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0 - 5 years

2 - 5 Lacs

Mumbai

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Job Description: CST Associate Blend Process (Voice & Non-Voice) Location: Mumbai, India Experience: 0-5 years Working Days: 6 days a week Shift Timing: 8.30 AM to 5.30 PM Location- Western Line. Role Overview: We are looking for a highly motivated and dynamic CST Associate for the Blend Process to join our team in Mumbai. The role will include both voice and non-voice processes where you will be responsible for handling customer interactions and providing support through various communication channels. This is a 6-day working role with rotational shifts. Key Responsibilities: Handle inbound and outbound customer calls for voice-based customer service support. Respond to customer queries, complaints, and requests via email, chat, and other digital channels (non-voice). Provide accurate information about products, services, policies, and procedures. Troubleshoot and resolve customer issues, escalating to senior teams when necessary. Maintain a high level of professionalism while ensuring customer satisfaction. Document customer interactions accurately and follow up as required. Collaborate with internal teams to improve service quality and customer experience. Meet performance targets (KPI & SLA) including quality, productivity, and customer satisfaction. Ensure adherence to company policies and processes in all customer interactions. Skills & Qualifications: 2-4 years of relevant experience in a blend of voice and non-voice customer service roles. Excellent communication skills in English (both written and verbal). Strong problem-solving and troubleshooting skills. Ability to multitask and manage different types of customer queries efficiently. Knowledge of CRM tools and customer service platforms is a plus. Ability to work in a fast-paced environment with minimal supervision. Flexibility to work in rotational shifts, including weekends (6 days a week). Good interpersonal skills and a team player. Preferred Qualifications: Prior experience in customer service or client-facing roles in a BPO or similar industry. Exposure to working in a customer-centric environment. Comfortable working in a diverse and dynamic team. Role & responsibilities Preferred candidate profile Perks and benefits

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0 - 5 years

1 - 4 Lacs

Ranchi

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Conduct outreach calls to prospective students Present information about various partner colleges and programs Build and maintain relationships with students, addressing queries Develop strategies to effectively market the colleges No: 9060183111 Required Candidate profile Bachelor's degree preferred Strong communication skills Interpersonal skills Problem solving skills Punctuality Perks and benefits Annual/Performance bonus Mobile bill reimbursement

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2 - 5 years

2 - 5 Lacs

Chennai

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Kindly find the below mentioned JD for your reference Job Description Position : Call centrer Designation : Team Leader Language : English with any regional language Noted : Only Hotel Industry background experience can apply. Obtains customer information by answering telephone calls; interviewing customers; verifying information. Ability to determine eligibility by comparing customer information to requirements; Informs customers by explaining procedures; answering questions; providing information. Maintains and improves quality results by adhering to standards and guidelines; Self-motivated and ability to learn by studying new product descriptions; Accomplishes the target and organization mission by completing related results as needed; Collections towards the product purchased. Skills: Verbal communication Phone skills / Mail skills. Listening People skills Customer service Attention to detail Professionalism Multi-tasking Interested Kindly Drop my your Updated Resumes on mano.savery@sterlingholidays.com Fix an appointment before walkin Mano Savery : 9967564448 walkin Address: Sterling Holiday Resorts Limited, 236, 4th Floor, Purva Primus, Okkiyampettai, Old Mahabalipuram Road, Thoraipakkam, Chennai, Tamil Nadu 600097

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0 - 5 years

2 - 6 Lacs

Bengaluru

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Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 20k Experienced 35k to 42k Two way transport call hr Monica@7848820049 call pooja@9886112704

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0 - 2 years

2 - 3 Lacs

Ghaziabad

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URGENT HIRING FOR CUSTOMER SUPPORT EXECUTIVE CUM RECEPTIONIST DIYA GREENCITY PRIVATE LIMITED a real estate company is seeking a highly motivated and customer-focused CRM Executive to join our team on FULL Time ON SITE basis for the affordable group housing project Diya Greencity in Raj Nagar Extension Ghaziabad, Uttar Pradesh, India. This project is built under affordable housing policy of Awas Bandhu, U.P. Housing & Development Board. Uttar Pradesh Government. This is an excellent opportunity to provide exceptional customer satisfaction in successful large-scale housing project . Associating with projects built directly under state government policy will help in growth of individual seeking career in similar fields Role & responsibilities Handle customer inquiries, provide prompt and accurate responses, and resolve issues efficiently. Maintain a high level of customer service by demonstrating empathy, professionalism, and a customer-centric approach. Collaborate with the sales team to provide seamless support throughout the sales process. Utilize CRM software to track customer interactions, document inquiries, and generate reports. Analyze customer data to identify patterns, trends, and opportunities for improvement. Ensure compliance with company policies and procedures, as well as legal and regulatory requirements. Contribute to the development and implementation of CRM processes and protocols. Continuously update product knowledge to provide accurate information to customers. Strive to exceed customer expectations and contribute to a positive and collaborative team environment. Preferred candidate profile Excellent verbal and written communication skills in English and Hindi. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Detail-oriented with strong organizational and problem-solving skills. Work Timings : Monday to Saturday 9.00 am to 6.00 pm If you are passionate about providing exceptional customer service, possess excellent communication skills, and thrive in a dynamic and challenging environment, we invite you to join our team. Together, we can make a difference in the lives of our valued customers. Email ID : hr@diyagreencity.com Call / Whatsapp : +91-7838846733 Project Website : https://diyagreencity.com Project Site : https://goo.gl/maps/haYVq2xkUxJvBZMz6

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0 - 5 years

2 - 5 Lacs

Delhi NCR, Gurgaon, Noida

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We have CONTINUOUS REGULAR INTERVIEWS for INTERNATIONAL CHAT & VOICE processes for a TOP MNC located at Gurgaon. We have voice processes as well. FRESHERS TO 5 YEAR Experienced candidates can apply. ***PLEASE SHARE WITH FRIENDS WHO ARE LOOKING FOR A STABLE JOB*** Requirement Details International Chat & Voice Process Freshers and experienced candidates can apply Looking for immediate joiners must have normal good typing speed Salary : UPTO 30K + Incentives Comfortable shifts CONTACT IMMEDIATELY Sr HR Manisha - 9541651940 ( Call & WhatsApp) Email: manishadembi223@gmail.com TOUCH CONSULTANTS NO CHARGES

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0 - 2 years

1 - 2 Lacs

Noida, Noida Sector 63, Noida sec 15

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Job Details Post - Tele caller Qualification - 12TH Shift - Day shift Hindi Language required Work - Insurance Sales Work From Office Fix Salary Salary 12k to 18 k in hand Fresher , Experience both candidate apply Required Candidate profile 12th pass required , should be confidence

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0 - 4 years

3 - 4 Lacs

Hyderabad

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Freshers/Experience can also apply 5 days working Should be ok with Night Shifts Excellent Communication skills is mandatory

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5 - 10 years

7 - 12 Lacs

Chennai

Hybrid

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Join our International Sales Command Center! Engage with customers via email, chat, and calls using Salesforce Service Cloud. Manage customer profiles, discuss vehicles, and assist with selections. Assign customers to dealers for follow-up.

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0 - 4 years

1 - 2 Lacs

Navi Mumbai, Mumbai, Ulhasnagar

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TATA HFL || Inbound || Customer Service || Customer Care Experience- fresher/experience Good communication skills Salary: 12k to 16k in hand Rounds of interview : HR, Ops, Client. Required Candidate profile HSC is mandate Job location - Millenium Business Park, Mahape, Navi Mumbai - 400710 Contact Details:- Omkar:- 9822644197 (WhatsApp/Call)

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1 - 6 years

1 - 6 Lacs

Pune, Pimpri-Chinchwad

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Hiring for BLENDED PROCESS Grad / UG with 1 year VOICE Exp Mandate Salary - 17K - 45K + Incentives Rotational Shifts + 2 Week OFF In-House Drive 1 Round and SPOT OFFER CALL or W/A 9049079583 / 9595152516 DAILY Walk-IN - Freshers APPLY Required Candidate profile Excellent verbal & Written comms Immediate Joiners Any Fresher Apply Come and Collect You OFFER Today

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0 - 5 years

1 - 3 Lacs

Chennai, Navi Mumbai

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Candidate Should Have Good Communication Skills Multilingual ( English + Malayalam/Kannada/Telugu) for Chennai only Fresher can also apply CTC - 2.25 LPA to 2.90 LPA Fix + Incentives Interested Candidates Can Call@HR Jyoti - 9266056478/WhatsApp cv

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1 - 6 years

1 - 1 Lacs

Kolkata

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SUMMARY Sales Representative We are seeking a dynamic and results-driven Sales Representative to join our team. The ideal candidate will be responsible for achieving sales targets, engaging with clients, conducting site visits, maintaining store presence, organizing applicator meetings, and submitting sales reports. This role requires a two-wheeler as it involves field sales. Strong communication and relationship-building skills are essential, along with a self-motivated and target-driven attitude. Responsibilities: Consistently meet and exceed assigned sales goals. Build and maintain relationships with painters, contractors, builders, architects, engineers, and other key customers to drive business growth. Conduct a minimum of two site visits daily to identify business opportunities. Spend at least two hours at the assigned store daily to engage with customers and support sales. Organize and conduct shop meetings with applicators weekly. Submit daily sales reports through the online portal. Requirements A two-wheeler is mandatory as this is a field sales role. Strong communication and relationship-building skills. Self-motivated and target-driven attitude. Qualification: Min12th Passed. Graduation preferred. Experience: Preferably 6 months to 12 months of experience in channel sales (AP/Akzo/Laminates/Ply/Electricals/Lubricants). However, fresh talents or from insurance or banking sector will also do. Benefits Net Take Home: 18K-20K (Negotiable)+MWA 5000/-+ Lucrative Performance driven Incentives

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0 - 5 years

1 - 3 Lacs

Navi Mumbai, Thane, Mumbai (All Areas)

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Location- Reliable Tech Park, Airoli, Navi Mumbai, Maharashtra- 400708 Process:- IDFC, Cross Sales, Telesales Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile Urgent opening IDFC Cross Sales HSC or Graduate Average communication Fresher/ Experience shift timings 9:30am to 6:30pm salary 14.8k In Hand Rounds of Interviews:- HR round Operations round Interested can reach out on HR Rahul: 9822687351 / rahul.kakade@credicus.co

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0 - 5 years

2 - 7 Lacs

Bengaluru

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Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced:50k call hr kavya@7849020010 call hr pooja@9886112704

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0 - 5 years

2 - 6 Lacs

Bengaluru

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Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 30k Experienced 35k to 50k Two way transport muthamma@9886112583 call hr Suman@7848820047

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0 - 5 years

2 - 6 Lacs

Bengaluru

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Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 35k to 50k Two way transport call hr@7795311459 call pooja@9886112704

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0 - 5 years

2 - 6 Lacs

Bengaluru

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Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 50k Two way transport call hr Aditi@7795311459 call hr ruth@9590520040

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0 - 5 years

2 - 6 Lacs

Bengaluru

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Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 20k Experienced 35k to 42k Two way transport call hr soniya @7848820042 call hr Suman@7848820047 call hr ashika@7829423175

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0 - 5 years

2 - 6 Lacs

Bengaluru

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Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 20k Experienced 50k Two way transport call hr Aditi@7795311459 call hr ruth@9590520040

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1 - 5 years

2 - 6 Lacs

Bengaluru

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Desired Candidate Profile 1 year with BPO INTERNATIONAL VOICE PROCESS work location: Electronic city salary 32k With saturday sunday off muthamma@9886112583 call nihala@7795311104 call hr Anusha@7815982900 call hr monica@7848820049 call hr suman@7848820047 call hr navya@7848820042

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1 - 5 years

2 - 6 Lacs

Bengaluru

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Desired Candidate Profile 1 year with BPO INTERNATIONAL VOICE PROCESS work location: Electronic city salary 32k With saturday sunday off muthamma@9886112583 call nihala@7795311104 call hr Anusha@7815982900

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Exploring Calls Jobs in India

The calls job market in India is thriving with numerous opportunities for job seekers looking to start or advance their career in this field. Calls jobs encompass a wide range of roles, including customer service representatives, telemarketers, call center agents, and more. These roles are essential for businesses to maintain communication with customers and clients, making them an integral part of various industries.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Pune
  5. Hyderabad

These cities are known for their booming call center industry and actively hire professionals for calls roles.

Average Salary Range

The average salary range for calls professionals in India varies based on experience and location. Entry-level positions may start at around INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 5-8 lakhs per annum.

Career Path

A career in calls typically progresses from entry-level roles such as Customer Service Representative to more senior positions like Team Leader, Operations Manager, and ultimately, Call Center Director.

Related Skills

In addition to calls skills, professionals in this field are often expected to have strong communication skills, problem-solving abilities, customer service orientation, and proficiency in relevant software tools.

Interview Questions

  • What motivated you to pursue a career in calls? (basic)
  • How do you handle difficult customers or clients? (medium)
  • Can you walk us through a challenging call you've handled in the past and how you resolved it? (medium)
  • How do you prioritize your tasks in a fast-paced call center environment? (medium)
  • What strategies would you use to upsell a product or service to a customer? (medium)
  • Explain the importance of active listening in a calls role. (basic)
  • How do you stay motivated during long hours of calls? (basic)
  • Share a time when you had to de-escalate a tense situation with a customer. (medium)
  • How would you handle technical issues during a call with a customer? (medium)
  • Describe a time when you went above and beyond to provide excellent customer service. (medium)
  • How do you ensure accuracy in documenting call details and customer interactions? (basic)
  • What tools or software are you familiar with for managing calls efficiently? (basic)
  • How do you handle high call volumes without compromising quality? (medium)
  • Explain a situation where you had to collaborate with team members to resolve a customer issue. (medium)
  • What do you think are the most important qualities for a successful calls professional? (basic)
  • How do you adapt your communication style when interacting with different types of customers? (medium)
  • Describe a time when you had to follow a strict script during a call. How did you personalize the interaction? (medium)
  • How would you handle a situation where a customer requests a refund for a product or service? (medium)
  • What steps would you take to ensure customer satisfaction after a call? (basic)
  • How do you handle stress and pressure in a high-volume call center environment? (medium)
  • Explain the role of empathy in building rapport with customers. (basic)
  • How do you handle confidential information shared by customers during calls? (medium)
  • Share your experience with using CRM software for managing customer interactions. (basic)
  • How do you stay updated on product/service information to provide accurate assistance to customers? (basic)

Closing Remark

As you prepare for interviews in the calls job market in India, remember to showcase your communication skills, problem-solving abilities, and customer service orientation. With the right preparation and confidence, you can excel in this field and advance your career successfully. Good luck!

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