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- 4 years

2 - 2 Lacs

Lucknow

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Hello Job Seekers! Greetings from Shining Stars ITPL! Job Title: Customer Care Executive Work Mode: In-Office Location: Lucknow Salary: For Fresher:- 17k CTC + 3000 Bonus For Experience:- 20k CTC + 3000 Bonus Eligibility: Undergraduates / Graduates Freshers & Experienced candidates welcome Responsibilities Handle customer queries via calls and other channel. Provide accurate information about company products/service Ensure quick and effective resolution of customer issues Stay updated on products and processes Assist with orders, returns, and exchanges How to Apply Interested candidates can share their updated resume via WhatsApp at 6393136499 (Aleesha) or contact directly for more details. Warm regards, Aleesha Rahman HR Executive 6393136499 Shining Stars ITPL

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- 4 years

1 - 2 Lacs

Noida

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FRESHER HIRING FOR CUSTOMER SUPPORT Walk in Drive 20th May TO 23th May Interview Time: 09:00am to 4:00pm Customer Support Executive ( Work From Office) No Targets ( Inbound Calls) Freshers Or Experienced Language- Hindi, English , Marathi Qualification: 12th Pass Salary: 11k- 15k Same day Selection and Joining. Job location: Noida sector 16, A-51 Rozgar.com HR: RITU SAHU (9910092174) Interested Candidates shares the resume.

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- 5 years

3 - 7 Lacs

Bengaluru

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Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. For freshers 35k Experienced:45k call Pooja@9886112704 call manish@7848820049 call anusha@7815982900 call indu@7848820046

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- 5 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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* Banking Customer service * Salary: 15k to 22k * Role: inbound/outbound call handle * Qualification: Minimum HSC * Comms: Average to Good * Shift: 9:30 AM - 6:30 PM Required Candidate profile HSC or Any graduate / Under graduate Contact Person : Hr Komal Call OR WhatsApp me : 9822857713 Perks and benefits High Incentives and growth opportunities.

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- 5 years

2 - 7 Lacs

Bengaluru

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Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced:50k anusha@7815982900 soumya@8088720040 kavya@7849020010 ruth@9590520040

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8 - 13 years

8 - 15 Lacs

Chennai

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Role Summary The Quality Analyst will be responsible for auditing and improving the service quality of contact center operations focused on IT service delivery for customers in healthcare, fintech, and retail domains. This role will support coaching, compliance checks, and quality framework implementation aligned to domain-specific requirements. Key Responsibilities Monitor and evaluate agent interactions (calls, chats, tickets) for quality and compliance. Create QA scorecards tailored to customer domains (HIPAA for healthcare, PCI for fintech, etc.). Track performance trends and conduct root cause analysis to reduce error rates. Collaborate with training and floor teams to address quality gaps. Maintain documentation and participate in internal QA audits or customer evaluations. Recommend process improvements based on customer feedback and QA data. Preferred Background 6+ years of QA experience in IT service desks or contact centers. Exposure to healthcare, fintech, and retail contact center environments. Sound knowledge of domain-specific quality benchmarks and customer handling etiquettes. Strong experience in QA tools, reporting, and audit documentation. Effective in communication and mentoring frontline teams on quality standards.

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- 4 years

1 - 3 Lacs

Mumbai, Thane, Navi Mumbai

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Qualification: HSC or Any graduate / Under graduate Work From Office Location - MBC Park Kasarvadavali Thane- 400615 Shifts Timing: - Day Shift Salary:- 14,000 in-hand to 17,000 in-hand plus incentives. Required Candidate profile * HSC is mandate * To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact Person:- HR Pratiksha Mob:- 8698488197

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- 5 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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* Banking Customer service * Salary: 15k to 22k * Role: inbound/outbound call handle * Qualification: Minimum HSC * Comms: Average to Good * Shift: 9:30 AM - 6:30 PM Required Candidate profile HSC or Any graduate / Under graduate Contact Person : Hr Kunal Call OR WhatsApp me : 7840905509 Perks and benefits High Incentives and growth opportunities.

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- 5 years

3 - 5 Lacs

Bengaluru

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Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO industry or related field (education/CSR). Excellent communication skills in English language (written & spoken). Ability to work on rotational shifts including night shifts. Strong problem-solving skills with attention to detail. Willingness to learn new processes quickly. call indu@7848820046 call pooja@9886112704 call aditi@7795311459

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1 - 5 years

2 - 6 Lacs

Bengaluru

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Desired Candidate Profile 18 months of experience is Mandatory(international voice process) Graduates only Shift:UK,US shift Language:ENGLISH, work location: whitefield Bangalore call hr pooja@9886112704 call hr Anusha@7815982900 call suman@7848820047

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3 - 8 years

2 - 7 Lacs

Mohali, Chandigarh, Zirakpur

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HIRING (WFO) || (Telesales) Internet Sales for a Luxury Retail brand based out of Mohali. Interested applicants ready to appear for F2F Interview DM your resume to acutevision07@gmail.com WORK FROM OFFICE Openings : 2 Position : (Telesales) Internet Sales - Customer Support Job Location : Mohali Working days - 6days (1week off as per the roaster) Experience Min.3 Years Salary (in CTC) Between 5.5LPA to 7 LPA JOB & RESPONSIBILITIES: Calling customers who place an inquiry for a watch on the website or any other online platforms including social media handles and ensuring a healthy lead to sales conversion ratio. Managing leads and organized reporting on leads and deliverables. Ability to achieve the budgeted sales targets or brand focus targets. Interacting with customers telephonically & at store. Converting them into successful sales Ability to maintain relationshipswith clients by providing support, information, and guidance; researching, recommending and selling new/ alternative/ organization focused products. Ability to build and sustain a symbiotic relationship with the staff at the stores on a pan India level Aptitude to understand the product (aesthetics and technicality) - brands, watches along with an ability to understand customer preferences, industry trends, stock keeping etc. Ability to adapt to changing requirements within the department from time to time. Ensure end to end coordination of the lead management cycle including providing aafter sales service support to customers if need be and troubleshooting his concerns. Ensure premium level of calls and client satisfaction in all interactions. LukeWarm Regards, HR acutevision07@gmail.com

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- 5 years

3 - 5 Lacs

Bengaluru

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Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO industry or related field (education/CSR). Excellent communication skills in English language (written & spoken). Ability to work on rotational shifts including night shifts. Strong problem-solving skills with attention to detail. Willingness to learn new processes quickly. call indu@7848820046 call pooja@9886112704 call aditi@7795311459

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- 1 years

2 - 3 Lacs

Gurugram

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Job Overview We are looking for an enthusiastic individual to join our company who will act as a liaison between our company and its current and potential customers. An ideal candidate should be able to accept ownership for effectively solving customer issues, complaints, and queries while keeping customer satisfaction as an utmost priority. Responsibilities Manage tickets and update customer information in the database during and after each call. Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken. Convert Leads to new orders. Contact potential customers to showcase company products or services Follow-up on Interested Leads Negotiate prices and terms with customers Get the documentations done for the converted leads Work with other team members to ensure customer satisfaction Engage in problem-solving and process improvement. Develop strategies to ensure judicial usage of resources and timely delivery. In case you wish to apply, send your resume at hr@cityfurnish.com or whatsapp on 8826260848

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- 5 years

2 - 5 Lacs

Bengaluru

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Hiring for International processes - voice and Non Voice Salary upto 38k in hand + Incentives Location, Millennium Towers, Brookefield Should be comfortable with 24/7 shifts Whatsapp or call DEV on 9355887718 to book your slot for the interview Required Candidate profile Good verbal communication skills mandatory Should be comfortable working in night shifts Whatsapp or call DEV on 9355887718 to book your slot for the interview

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- 2 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Foxtale CHAT/MAIL/CALLING PROCESS - Location- Turbhe - Qulification- Graduated & Undergraduate - Experience- Minimum 6 months experience in Customer service - Good English Comm skills - Salary- 16k To 18K CTC - Traning paid Required Candidate profile Qulification- Graduated & Undergraduate Min :- 6 Month Exp To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Komal :- 9822857713 Perks and benefits Good Salary Package

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- 4 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Foxtale CHAT/MAIL/CALLING PROCESS - Location- Turbhe - Qulification- Graduated & Undergraduate - Experience- Minimum 6 months experience in Customer service - Good English Comm skills - Salary- 16k To 22K CTC - Traning paid Required Candidate profile Qulification- Graduated & Undergraduate Min :- 6 Month Exp To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mayuresh:- 9822643973 (Call and What's app) Perks and benefits Good Salary Package

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- 5 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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* SBI RENEWALS PROCESS * Salary: 14,500 In-hand * Role: Reminder Calls * Qualification: Minimum HSC * Comms: Average to Good * Shift: 9:30 AM - 6:30 PM Required Candidate profile HSC or Any graduate / Under graduate Contact Person : Hr Kunal Call OR WhatsApp me : 7840905509 Perks and benefits High Incentives and growth opportunities.

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- 5 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Customer Service Representative Shift: Rotational Shifts 11 AM - 11 PM (Any 8hrs ) Week Off: 1 Rotational Week Off Qualification: Min HSC Salary: 18,000 In-hand (Full Time) / 7,500 (Part Time) Required Candidate profile HSC or Any graduate / Under graduate Contact Person : Hr Kunal Call OR WhatsApp me : 7840905509 Perks and benefits High Incentives and growth opportunities.

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1 - 5 years

2 - 6 Lacs

Bengaluru

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Desired Candidate Profile 1 year of experience 18 months of experience is Mandatory(international voice process) Graduates only Shift:UK,US shift Language:ENGLISH, work location: whitefield Bangalore call hr pooja@9886112704 call hr Anusha@7815982900 call hr monica@7848820049 call hr suman@7848820047 call hr navya@7848820042

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- 5 years

3 - 7 Lacs

Bengaluru

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Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Freshers And Any experience is FINE call hr aditi@7795311459 call ruth@9590520040 call hr indu@7848820046 call hr Ashika@7829423175

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- 4 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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Process:- BPO Voice Process Shift:- Shift:- 9:30 to 6:30 Good communication in Hindi /Marathi /English HSC Freshers are welcomed Male and Female both can apply Fresher Salary:- Upto 12k In hand Experience Salary:- Upto 16k In hand + Incentive Required Candidate profile -Qualification: Min HSC -Freshers/Experienced both can apply. To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Pallavi :- 7796426964 Perks and benefits Good salary with attractive incentives .

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1 - 2 years

2 - 2 Lacs

Chennai, Thiruverkadu

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Job Title: Customer Support Executive (Voice Process) Location: Chennai, Thiruverkadu Job Type: Full-time, Permanent Salary: 18,000 take home per month + Incentives Number of Positions: 60 Job Description: We are hiring experienced and motivated Customer Support Executives for our voice process team at our Chennai (Thiruverkadu) location. This role focuses solely on handling client queries, with no sales involved. Key Responsibilities: Handle inbound calls from customers to address their queries or concerns. Provide accurate and timely solutions based on customer needs. Raise tickets for unresolved issues and forward them to the appropriate departments. Maintain customer records and track issues to ensure proper follow-up and closure. Collaborate with internal teams to ensure efficient resolution of customer queries. Deliver a positive customer experience through empathy and professionalism on every call. Requirements: Minimum 6 months to 1 year of experience in telecalling or customer support. Fluency in South Indian languages (besides Tamil) and English is mandatory. Strong communication and active listening skills. Ability to handle a high volume of calls in a fast-paced environment. Problem-solving skills and multitasking abilities. Familiarity with call center software or CRM systems is a plus. Benefits: 18,000 take-home salary + Incentives Provident Fund (P.F.) Employee State Insurance (E.S.I.) Work Schedule: Monday to Friday (General shift) Note: This role is not sales-focused, and only involves handling customer queries.

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- 2 years

3 - 5 Lacs

Bengaluru

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Fluency in Arabic (must) Good spoken Hindi Basic communication in English Willingness to work on-site from our Mahadevapura office Freshers are welcome!

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1 - 4 years

2 - 3 Lacs

Surat

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Job Title: Personal Assistant Report Collection & Administrative Support Department: Executive Office / Administration Reporting To: Senior Management Location: Surat Corporate Office Work Type: Full-Time | On-Site Job Overview: We are looking for a sharp, responsible, and resourceful Personal Assistant to support the Business Head and senior management in daily operations, report management, office coordination, and administrative follow-ups. The role requires exceptional organizational skills, communication clarity, and a proactive attitude to handle local and interdepartmental tasks under the direct guidance of the management. Key Responsibilities: 1. Executive Communication & Schedule Management Manage the daily calendar and scheduling for the Senior Management, including internal and external meetings. Handle all incoming and outgoing calls, emails, and correspondence with clarity, urgency, and confidentiality. Track pending communications and follow-ups with vendors, clients, and internal departments. Act as the first point of contact for management-related communication. 2. Report Collection, Coordination & Analysis Collect reports from key business verticals: Software Development Project Execution Animation & Multimedia Scaffold Contract Management Business Development Graphic & Design Consolidate data into structured formats, check for completeness and accuracy. Summarize findings into crisp PowerPoint presentations and Excel reports for management reviews. Follow up with departments for delayed or missing reports and maintain report submission logs. 3. Document & Records Management File, scan, label, and organize important documents including Work Orders, Agreements, Completion Certificates, and Client Approvals. Maintain cloud-based and local digital document folders with proper version control. Ensure secure storage and easy retrieval of records as per management requirements. 4. Office Monitoring & Activity Reporting Monitor live CCTV footage and track staff attendance, idle hours, and discipline. Review employee activity through desktop software (e.g., screen usage, application logs) and prepare detailed productivity reports. Escalate any suspicious or concerning activities with documented evidence to the Business Head. Present weekly monitoring reports with observations and improvement suggestions. 5. Drafting & Professional Communication Draft high-quality emails, letters, notices, proposals, commercials, and internal memos. Assist in editing, proofreading, and formatting documents for client communication or submission. Maintain a communication log and ensure all drafts are approved before release. 6. Travel & Expense Management Arrange travel bookings (flights, trains, cabs), hotel stays, and local transport for company staff. Maintain a master log of employee travel plans and expense claims. Collect, verify, and process bills in coordination with the accounts department for reimbursement and reporting. 7. Local Office & Administrative Management Oversee day-to-day office operational needs including housekeeping, office supplies, stationary, and courier services. Coordinate with vendors, maintenance staff, and admin service providers under management instructions. Assist in organizing in-house meetings, guest arrangements, and small events. Follow up on local purchases, repairs, and minor infrastructure arrangements with accountability. 8. Management Assistance on Assigned Tasks Actively participate in any new administrative or operational tasks assigned by the Business Head. Provide timely updates and status reports on delegated activities. Work closely with other departments to execute cross-functional tasks effectively. Required Skills & Competencies: Excellent communication (English and Hindi) verbal and written. Strong command over MS Excel, PowerPoint, Word, and email drafting. High sense of responsibility, time management, and attention to detail. Ability to multitask and prioritize tasks independently under pressure. Disciplined, honest, and able to maintain confidentiality. Education & Experience: Graduate in Administration, Commerce, or any discipline. 24 years of experience in a similar role supporting senior management. Experience in administrative coordination, office reporting, or PA roles is preferred. Interested candidates who can join immediately will be given preference. submit CV via WhatsApp or call at 9227695202

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- 5 years

1 - 2 Lacs

Hyderabad, Chennai, Bengaluru

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Freshers & Experience are eligible Salary: 11000-20K Inhand Graduation: Not Mandatory 6 Days Working days Languages: English+ Hindi/Tamil/Kannada/Telugu/Malayalam Call Swathi 6357012499 For More Info . .

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Exploring Calls Jobs in India

The calls job market in India is thriving with numerous opportunities for job seekers looking to start or advance their career in this field. Calls jobs encompass a wide range of roles, including customer service representatives, telemarketers, call center agents, and more. These roles are essential for businesses to maintain communication with customers and clients, making them an integral part of various industries.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Pune
  5. Hyderabad

These cities are known for their booming call center industry and actively hire professionals for calls roles.

Average Salary Range

The average salary range for calls professionals in India varies based on experience and location. Entry-level positions may start at around INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 5-8 lakhs per annum.

Career Path

A career in calls typically progresses from entry-level roles such as Customer Service Representative to more senior positions like Team Leader, Operations Manager, and ultimately, Call Center Director.

Related Skills

In addition to calls skills, professionals in this field are often expected to have strong communication skills, problem-solving abilities, customer service orientation, and proficiency in relevant software tools.

Interview Questions

  • What motivated you to pursue a career in calls? (basic)
  • How do you handle difficult customers or clients? (medium)
  • Can you walk us through a challenging call you've handled in the past and how you resolved it? (medium)
  • How do you prioritize your tasks in a fast-paced call center environment? (medium)
  • What strategies would you use to upsell a product or service to a customer? (medium)
  • Explain the importance of active listening in a calls role. (basic)
  • How do you stay motivated during long hours of calls? (basic)
  • Share a time when you had to de-escalate a tense situation with a customer. (medium)
  • How would you handle technical issues during a call with a customer? (medium)
  • Describe a time when you went above and beyond to provide excellent customer service. (medium)
  • How do you ensure accuracy in documenting call details and customer interactions? (basic)
  • What tools or software are you familiar with for managing calls efficiently? (basic)
  • How do you handle high call volumes without compromising quality? (medium)
  • Explain a situation where you had to collaborate with team members to resolve a customer issue. (medium)
  • What do you think are the most important qualities for a successful calls professional? (basic)
  • How do you adapt your communication style when interacting with different types of customers? (medium)
  • Describe a time when you had to follow a strict script during a call. How did you personalize the interaction? (medium)
  • How would you handle a situation where a customer requests a refund for a product or service? (medium)
  • What steps would you take to ensure customer satisfaction after a call? (basic)
  • How do you handle stress and pressure in a high-volume call center environment? (medium)
  • Explain the role of empathy in building rapport with customers. (basic)
  • How do you handle confidential information shared by customers during calls? (medium)
  • Share your experience with using CRM software for managing customer interactions. (basic)
  • How do you stay updated on product/service information to provide accurate assistance to customers? (basic)

Closing Remark

As you prepare for interviews in the calls job market in India, remember to showcase your communication skills, problem-solving abilities, and customer service orientation. With the right preparation and confidence, you can excel in this field and advance your career successfully. Good luck!

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