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Urgent Hiring Call Center Executive/Sr.Executive@ Aarvy Healthcare Pvt Aarvy Healthcare

1.0 - 6.0 years

1 - 2 Lacs

gurugram

Work from Office

Proper Communication & Issue Queries: Maintaining Empathy with Customers over voice and written platform. Greeting & Listening to Customer Grievances. Handling Issues with Importance on Customer. Tagging calls appropriately to concern department and ensuring end to end closure. Maintain Proper Call Quality as per guidelines. Manage Shift timings and attendance. Ensure proper Appointment is given based on slots through software. Escalating & Closure of Patient Requirements appropriately. Feedback call/Complaint Escalation. Maintaining Hospital Telephone Directory. Maintaining contact list of Doctor's, Coordinates & Hospital CUG numbers. Ensure dissemination of accurate & updated information t...

Posted 1 month ago

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