Calling Executive hospital

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
• Recommend improvements for systems and processes to boost organizational efficiency
• Identify patients needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage patients by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Requirements

• Previous experience in a customer support role
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Create and maintain record of daily problems and remedial actions taken, using call-center database
• Leverage data and insights gathered by the call center to recommend and influence process improvements

Required skills and qualifications

• Graduate equivalent
• Experience working in a call center or customer-support role
• Strong active-listening and verbal-communication skills
• Proficiency in problem-solving
• Ability to multitask and manage time effectively

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work in healthcare: 1 year (Preferred)

Language:

• Hindi (Preferred)

Work Location: In person