US IT Support Technician Mind map IT Solutions

0.0 - 4.0 years

0 Lacs

punjab

On-site

You will be working as a US IT Support Agent based in Mohali during night shifts. Your primary role will involve assisting US users with basic support inquiries related to internet, operating system (OS), and application issues. Your key responsibilities will include: - Providing first-level resolution for user issues or escalating them to Tier 2 support when necessary. - Updating case logs and communicating estimated resolution times to users. - Recommending standard support plans based on user requirements. Qualifications required for this role: - Strong communication and call-handling skills. - Previous experience in tech support or BPO is preferred. Please note that this is a full-time, ...

Posted 1 week ago

AI Match Score

Apply

US IT Support Technician Mind map IT Solutions

1.0 - 5.0 years

0 Lacs

punjab

On-site

As a US IT Support Agent based in Mohali, you will be responsible for assisting US users with basic support inquiries related to internet, operating system (OS), and application issues. Your key responsibilities will include: - Providing first-level resolution to user issues or escalating them to Tier 2 support if necessary. - Updating case logs and providing estimated resolution times to users. - Recommending standard support plans based on user needs. To excel in this role, you should possess: - Strong communication and call-handling skills. - Previous experience in tech support or BPO is preferred. Please note that this is a full-time, permanent position with the benefit of working from h...

Posted 2 months ago

AI Match Score

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.