Area Service Manager (Deputy Manager) Whirlpool

5.0 - 10.0 years

9 - 15 Lacs

kolhapur, mumbai, ahmedabad

Work from Office

Role & responsibilities Supervision of Service Partner Operations Ensure quality of customer service provided by service partners Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner Assist service partners in educating service engineers about the right attitude for handling customer interactions Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts Defect Management and Trade Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor Provide swift response to escalated customer is...

Posted 1 month ago

AI Match Score

Apply

Real Time Analyst (WFM) Immediate Joiner (BPO Exp) Work FROM Home Teleperformance (TP)

2.0 - 6.0 years

3 - 4 Lacs

gurugram

Work from Office

Tools: Advance Excel, Basic Knowledge RTA, WFM Shift: US Shift (Work from Home) Job Title: Real Time Analyst Job Summary: Role: Real Time Analyst (RTA)/WFM Grade: II Experience: 3 yrs in WFM, with at least 1 yr in RTM team. ACD Tool exposure: InContact preferred, but any other ACD exposure would also do. WFM tool Exposure: Calabrio preferred, but other WFM tool exposure would also be ok. Other Exposure: Required understanding & exposure to making real time skill change in a multi-skill US based contact center business Excel exposure: Intermediate level, with exposure to managing & enabling reports automation. Communication: Strong English comprehension, writing, & speaking skills, as this ro...

Posted 1 month ago

AI Match Score

Apply

Real Time Analyst (WFM) Immediate Joiner (BPO Exp) Teleperformance (TP)

2.0 - 6.0 years

3 - 4 Lacs

gurugram

Work from Office

Tools: Advance Excel, Basic Knowledge RTA, WFM Shift: Rotational Job Title: Real Time Analyst Job Summary: Role: Real Time Analyst (RTA)/WFM Grade: II Experience: 3 yrs in WFM, with at least 1 yr in RTM team. ACD Tool exposure: InContact preferred, but any other ACD exposure would also do. WFM tool Exposure: Calabrio preferred, but other WFM tool exposure would also be ok. Other Exposure: Required understanding & exposure to making real time skill change in a multi-skill US based contact center business Excel exposure: Intermediate level, with exposure to managing & enabling reports automation. Communication: Strong English comprehension, writing, & speaking skills, as this role requires fre...

Posted 1 month ago

AI Match Score

Apply

Hindi Voice Process - Under Graduates & Graduates ( Pocharam ) Scoresoftlabsopc

0.0 - 3.0 years

1 - 4 Lacs

Hyderabad, Telangana, India

On-site

Key Responsibilities: Handle incoming/outgoing calls in Hindi (and basic English if required) Resolve customer queries and provide accurate information Update call details in the system (CRM) Follow call scripts and standard procedures Meet daily performance metrics (call volume, resolution, etc.) Eligibility Criteria: Education: Undergraduates & Graduates Languages: Hindi (fluent), English (basic) Good communication and listening skills Willingness to work in rotational shifts (Day only or with rotational week offs) Basic computer knowledge

Posted 3 months ago

AI Match Score

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.