Real Time Analyst (WFM) Immediate Joiner (BPO Exp) Teleperformance (TP)

2.0 - 6.0 years

3 - 4 Lacs

gurugram

Work from Office

Tools: Advance Excel, Basic Knowledge RTA, WFM Shift: Rotational Job Title: Real Time Analyst Job Summary: Role: Real Time Analyst (RTA)/WFM Grade: II Experience: 3 yrs in WFM, with at least 1 yr in RTM team. ACD Tool exposure: InContact preferred, but any other ACD exposure would also do. WFM tool Exposure: Calabrio preferred, but other WFM tool exposure would also be ok. Other Exposure: Required understanding & exposure to making real time skill change in a multi-skill US based contact center business Excel exposure: Intermediate level, with exposure to managing & enabling reports automation. Communication: Strong English comprehension, writing, & speaking skills, as this role requires fre...

Posted 1 week ago

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Hindi Voice Process - Under Graduates & Graduates ( Pocharam ) Scoresoftlabsopc

0.0 - 3.0 years

1 - 4 Lacs

Hyderabad, Telangana, India

On-site

Key Responsibilities: Handle incoming/outgoing calls in Hindi (and basic English if required) Resolve customer queries and provide accurate information Update call details in the system (CRM) Follow call scripts and standard procedures Meet daily performance metrics (call volume, resolution, etc.) Eligibility Criteria: Education: Undergraduates & Graduates Languages: Hindi (fluent), English (basic) Good communication and listening skills Willingness to work in rotational shifts (Day only or with rotational week offs) Basic computer knowledge

Posted 1 month ago

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