80 Call Support Jobs - Page 2

Linux System Engineer Primary Responsibilities Installs and maintains critical systems running red Hat Enterprise Linux and CentOS Develops and maintains Perl, Python and Shell scripts and Ansible playbooks to enhance deployment and monitoring framework Support adhoc and ondemand tasks during oncall Work with ticketing systems like ServiceNow, JIRA Qualifications Experience in maintaining enterprise class storage systems, network filers and public cloud storage offerings. Experience in creating volumes, file systems using volume managers. On call support for OS related issues weekdays, weekend and holidays. Advanced knowledge and experience in maintaining DNS/Bind, mail, SSH, TCP/IP and NFS....

Key accountabilities and decision ownership: Ensure Fixed/5G & Mobile activations for Consumer and Enterprise segment is done in defined SLAs. Provide on-call support to sales team on 117 IVR. Track and report call reasons. Support sales team with logging complaints for incorrect recharges done on customer account and take corrective actions as required. Maintain call quality and follow all calls related parameters to ensure best service & support is provided to our sales team. All applications such as, Open UI, ECR, Smartsheet, GWC portal, Remedy Tool, BPM portal etc. needs to be used on a daily basis and advisor needs to be well trained and must have hands on experience on all applications...

Key accountabilities and decision ownership: Ensure Fixed/5G & Mobile activations for Consumer and Enterprise segment is done in defined SLAs. Provide on-call support to sales team on 117 IVR. Track and report call reasons. Support sales team with logging complaints for incorrect recharges done on customer account and take corrective actions as required. Maintain call quality and follow all calls related parameters to ensure best service & support is provided to our sales team. All applications such as, Open UI, ECR, Smartsheet, GWC portal, Remedy Tool, BPM portal etc. needs to be used on a daily basis and advisor needs to be well trained and must have hands on experience on all applications...

Primary Responsibilities :- Installation and configuration of MySQL instances on single or multiple ports. Hands-on experience of working with MysQL 8and MySQL 5.7 . Clear understanding of MysQL Replication process flows , threads , setting up multi node clusters and basic troubleshooting. Understanding of at least one of the backupand recovery methods for MySQL . Strong fundamentals of SQL and able to understand and tune complex SQL queries when needed. Strong fundamentals on the linux system sideand monitoring tools like top , iostats , sar etc. At Least couple of years of production hands on experienceon medium to big sized MySQL databases. Setting up and maintaining users and privilegesm...

We are looking for a qualified Customer support executive to manage a team of representatives who will offer excellent customer service and after-sales support. 1. Resolving customer complaints brought to your attention. 2. Possessing excellent product knowledge to enhance customer support. 3. Maintaining a pleasant working environment for your team. 4, Excellent interpersonal written and oral communication skills. 5. Sound at maintaining and updating Excel sheets. 6. Communicating with third-party service providers like Vodafone, Airtel, and Shiprocket. 7. Real-time resolution of customer issues. 8. Proper diagnosis of issues related to the Application, Server, or IOT devices.Role & respons...

Incident Manager - Job Description Perform L1.5 troubleshooting & resolution for Infrastructure and application related issues as per knowledge articles. Monitoring alerts or incidents and acknowledgement per defined SLA. Perform health check activities and monitor performances of infrastructure components & applications. Engage third parties (as required) to support resolution for Supplier Services Initiate the technical bridge upon Major Incident declaration. Engage Incident commander/ supervisor/on call manager. Engage other technical teams to support resolution for supplier services. Confirmation with end users for issue resolution and update all stakeholders on technical bridge. Keep th...

Mainframe Network System Programmer Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team: The Mainframe network team is a group consisting of highly technical personnel who govern, architect and administer the mainframe network infrastructure. The team has presence in North America and India and work on a highly complex environment and product suite. The team works on a leveraged support model and is respo...

Primary Responsibilities :- Installation and configuration of MySQL instances on single or multiple ports. Hands-on experience of working with MysQL 8and MySQL 5.7 . Clear understanding of MysQL Replication process flows , threads , setting up multi node clusters and basic troubleshooting. Understanding of at least one of the backupand recovery methods for MySQL . Strong fundamentals of SQL and able to understand and tune complex SQL queries when needed. Strong fundamentals on the linux system sideand monitoring tools like top , iostats , sar etc. At Least couple of years of production hands on experienceon medium to big sized MySQL databases. Setting up and maintaining users and privilegesm...

Title and Summary Lead Platform EngineerOverviewResponsibilities include, but are not limited to, executing efforts in identifying control gaps, designing key control activities, monitoring such activities (via assessment and testing), and driving risk remediation within the Database Engineering platform team This is an exciting opportunity to be part of solving complex problems and working with great Mastercard technology leaders in operations and platforms In this role you'll combine your technical, risk, and control expertise with your keen eye for detail to assess, create, implement, and test robust control activities that fortify the Database Engineering team against threats and potenti...

Job Description Key accountabilities and decision ownership: Ensure Fixed/5G & Mobile activations for Consumer and Enterprise segment is done in defined SLAs. Provide on-call support to sales team on 117 IVR. Track and report call reasons. Support sales team with logging complaints for incorrect recharges done on customer account and take corrective actions as required. Maintain call quality and follow all calls related parameters to ensure best service & support is provided to our sales team. All applications such as, Open UI, ECR, Smartsheet, GWC portal, Remedy Tool, BPM portal etc. needs to be used on a daily basis and advisor needs to be well trained and must have hands on experience on ...

SQL DBA with Azure PaaS Hands-on experience designing, implementing and maintaining on-premise and Azure PaaS SQL databases required. Experience managing Postgres, CosmosDB and Redshift preferred. Strong scripting and automation skills required Experience auditing environments and making/implementing recommendations Experience supporting a 24/7/365 production environment including On-Call support Ability to work independently without a high level of Subway intervention or management

Kafka, IBM APIC & Data Power Administration : Job Summary: We are seeking a highly skilled Middleware Support Engineer to join our dynamic team. The ideal candidate will have extensive experience in supporting and managing middleware technologies including Kafka, IBM API Connect (APIC), IBM Data Power management. The role involves ensuring the smooth operation, maintenance, and troubleshooting of these systems to support our business operations. Key Responsibilities: Provide technical support and administration for Kafka, IBM API Connect (APIC), IBM Data Power management. Monitor system performance, identify issues, and implement solutions to ensure optimal performance and reliability. Colla...

Key accountabilities and decision ownership: Ensure Fixed/5G & Mobile activations for Consumer and Enterprise segment is done in defined SLAs. Provide on-call support to sales team on 117 IVR. Track and report call reasons. Support sales team with logging complaints for incorrect recharges done on customer account and take corrective actions as required. Maintain call quality and follow all calls related parameters to ensure best service & support is provided to our sales team. All applications such as, Open UI, ECR, Smartsheet, GWC portal, Remedy Tool, BPM portal etc. needs to be used on a daily basis and advisor needs to be well trained and must have hands on experience on all applications...

Customer Support Executive EdTech | House of EdTech Location: Kolkata, Salt Lake, Sector 5 (Work from Office) Start Date: Immediate Joiner Salary: Up to 3 LPA (Fixed) + Up to 1 LPA (Performance-based variable pay) Office Timings: 11 AM – 8 PM (6-day workweek) About Us House of EdTech (Goenka Kachave LLP), founded by IIT Kharagpur alumni Aditya Goenka and Aditya Kachave, is one of India’s fastest-growing edtech companies, redefining professional growth with innovative, impactful, and hands-on learning experiences. With 5M+ professionals served, 250 Cr+ ARR, and 700+ team members across 10+ offices in India, we empower learners to thrive through advanced education in AI tools, Stock Market, Pe...

Project description Responsible for the gathering, interpreting, and utilizing of complex data to maintain stable operations and ongoing improvement of IT Applications. These systems may include, but are not limited to, functionality to support clinical, fiscal, IT and business operations. This position works in a multi-disciplinary environment that requires excellent communication skills and problem-solving abilities. The Application Analyst designs Responsibilities System Management Handle daily tasks like designing, building, testing, and maintaining non-clinical applications. Work on both small requests and large projects. Troubleshooting & Updates Help fix system issues and assist with ...

Project description IT Analyst focused on non-clinical healthcare systems (like HR, patient experience, safety systems). Your job is to support, improve, and maintain these systems so they run smoothly and meet user needs. Responsibilities Daily OperationsHandle requests and projects related to non-clinical softwaredesigning, building, testing, and maintaining them. Troubleshooting & UpdatesHelp fix issues and assist with software upgrades. TestingHelp create and manage testing plans and work with users to test systems. CoordinationWork with different departments to ensure systems are well-supported. TeamworkCollaborate with various professionals to keep systems stable and functional. Docume...

Project description About the clientOur client is a UK subsidiary of a global financial house working in multiple markets and asset classes.About the projectWe're seeking for experienced and enthusiastic Database expert to take part in the Microsoft SQL Server database migration project, as part of a distributed client team. Additionally, the team is responsible for support of different databases on different platforms, including Oracle, MSSQL, Sybase, Snowflake and MongoDB.The ideal candidate will have deep experience with MS SQL Server and other databases. This role will be focused on the new development, but also required to take part in the L3 support of different databases, including on...

Project description This is a support-focused IT role for non-clinical applications used in healthcare or hospital environments. You'll be responsible for:Daily operations of various software applicationsTroubleshooting and maintenanceTesting and validationDocumentation and change managementCross-functional coordinationOn-call support Responsibilities Understand how these applications support hospital operations Troubleshoot and maintain these systems Work with different departments (IT, facilities, security, etc.) Document processes and follow change management protocols Be flexible and responsive, especially during off-hours Skills Must have + years of IT experience Strong critical thinkin...

Role Overview: As an Associate Customer Support at the organization, your main responsibility will be to provide exceptional customer service and address product-related inquiries from customers post-sales. You will be expected to share relevant information with customers through call support and utilize available tools and resources effectively. Key Responsibilities: - Provide exceptional customer service - Address product-related inquiries from customers post-sales - Share relevant information with customers through call support - Utilize available tools and resources effectively Qualifications Required: - Minimum educational requirement is a High School pass - Proficiency in both Hindi an...

Essential Duties and Responsibilities: Managing and supervising support staff Maintaining records and writing reports Providing cross-vendor communication in a multi-vendor environment Stakeholder engagement, communication, and training Support customers across various time zones Working with cross-functional teams Providing on-call support Assessing problems Identifying and assessing technical solutions Troubleshooting and solving existing problems Managing enhancements using an Agile Framework Monitoring SLA Act as escalation point Basic Qualifications: Minimum 4 years of total IT experience Minimum 3 years of ServiceNow Support and Development experience BE/BTech degree in Computer Scienc...

We are seeking a skilled and motivated Ivanti UWM suite Engineer to join our team. This role will focus on supporting multiple Ivanti applications within the UWM suite. The ideal candidate will be a Certified Administrator in Ivanti suite of products with excellent problem-solving skills, and a customer-centric approach. The Engineer will stay current with industry trends and emerging technologies to propose and develop solutions that support and grow our business. Primary Responsibilities: Provide technical support for Ivanti UWM solutions, ensuring optimal performance and user satisfaction Troubleshoot and resolve issues related to user workspace management, including profile management, a...

As an IT Technical Support Specialist at OURS GLOBAL in Bangalore, you will play a crucial role in ensuring seamless business operations through proactive monitoring and tailored IT solutions. Your primary responsibilities will include: - Desktop Support: - Troubleshoot and resolve hardware and software issues for PCs, laptops, and peripheral devices. - Perform system maintenance to ensure optimal performance and reliability. - Software Installation and Configuration: - Install, configure, and update system software and applications according to organizational standards. - Resolve compatibility issues and ensure software compliance. - User Account Management: - Create, update, and manage use...

HM: Siby Unnithan Location: Pune Team: Global MC support transaction services Mode: Hybrid (3days office) Shift: 10:30 AM- 10:30 PM (12 Hours rotational) 10:30 AM- 7:30PM 1:30 PM TO 10:30 PM YOE: 5+ Years Interview : 2 Rounds Virtual Duration: 6 Months initial (Extended to few more Months) Skills Required: Working in Data analysis Call support (200-300 per month) Global support Someone from Finance Background Good communication Good to have: Value Preposition: All About You Education & Experience: • Experience performing daily transactions; exposure to analyzing work for quality, productivity and timeliness • Experience suggesting process improvement activities • Experience in shared service...

Responsibilities: * Manage customer relationships through effective communication * Resolve complaints promptly via phone or email * Handle queries with empathy & efficiency

Top MNC hiring for voice process at Electronic City , Bommanahalli.Manyata tech [park, Brookefield, Whitefield, BTM layout, customer support Fresher , Experience -Grads/under grads can apply Call Tara@7019561979Hiring Salary upto 6.75LPA Perks and benefits Good Incentive Packages,Transport, 5 Days, Top MNC