77 Call Routing Jobs - Page 2

As a Telephony Solutions Engineer at our company, your primary responsibility will be to design, implement, and maintain Asterisk-based telephony solutions. This will involve customizing Asterisk configurations to meet client specifications and integrating Asterisk with third-party applications such as CRM systems. Troubleshooting and resolving issues related to Asterisk configurations, call routing, and SIP protocols will also be a key part of your role. It will be essential to optimize Asterisk performance for scalability and reliability. Your role will also include providing technical support and guidance to clients and internal teams. Documenting Asterisk configurations, processes, and b...

Job Title: Genesys Routing Specialist PureEngage Platform Work Location: Chennai / Bangalore (Work from Office 5 Days a Week) Industry Domain: Banking / Contact Center Technology Job Summary: We are looking for an experienced Genesys Routing Specialist who has strong hands-on expertise in Genesys PureEngage Platform and a deep understanding of contact center routing across digital and voice channels. The ideal candidate will be responsible for designing and optimizing smart routing strategies that improve service levels, customer experience, and agent productivity in large-scale enterprise environments. Key Responsibilities: Design, implement, and fine-tune omnichannel routing strategies usi...

You will be responsible for the following tasks in this role: - Creating custom telephony applications and features using Asterisks APIs, scripting languages, and modules. - Integrating Asterisk with other systems, databases, and third-party services to create comprehensive communication solutions. - Developing call routing logic, interactive voice response (IVR) systems, voicemail solutions, call forwarding, and other call handling functionalities. - Implementing and managing VoIP protocols such as SIP (Session Initiation Protocol) and RTP (Real-Time Transport Protocol). - Ensuring the reliability, performance, and security of Asterisk applications through rigorous testing and effective deb...

We are seeking a skilled and experienced Voice L2 Support Engineer to join our IT infrastructure team. The ideal candidate will have in-depth knowledge of voice technologies, including VoIP, SIP, CUCM (Cisco Unified Communications Manager), and call routing/troubleshooting . As an L2 engineer, you will provide advanced support, handle escalations from L1, and ensure smooth operation of our voice infrastructure. Preferred candidate profile :MALE

As a NOC Engineer at our Network Operations Center (NOC) in New Town, Kolkata, you will be an integral part of our team, utilizing your skills and experience to ensure the optimal performance of our telecommunication services. With a primary focus on Asterisk, VoIP, Linux systems, and networking, you will play a crucial role in maintaining and enhancing our telephony platforms. Your role will require a minimum of 3 years of hands-on experience with Asterisk, VoIP, and networking technologies. Proficiency in Linux distributions such as Ubuntu, CentOS, or Debian is essential, along with a strong understanding of TCP/IP, SIP, NAT, PAT, and firewall configurations. Additionally, you should be we...

Position Description: Shift: UK Shift Main location: Bangalore, Hyderabad, Chennai, Pune Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 5 years of relevant experience. Position Description:. Job Summary : Design, develop, and implement Genesys-based call flows and routing strategies. Collaborate with business and technical teams to gather and understand requirements. Integrate Genesys with backend systems and third-party platforms. Troubleshoot and resolve issues in call routing and IVR. Participate in code reviews and adhere to best practices. Monitor and enhance system performance Must have skills : Genesys Cloud CX with Genesys Dialo...

Job Title: Genesys AI Developer Position: Senior Systems Engineer Experience: 5-10 years Category: Software Development/ Engineering Shift: UK Shift Main location: Bangalore, Hyderabad, Chennai, Pune Employment Type: Full Time Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 5 years of relevant experience. Position Description:. Genesys Cloud CX with Genesys Dialog Engine (GDE) or Genesys DX Bot and NLP development using Genesys AI tools Experience in building Conversational IVR, chatbots, and voicebots Integration with third-party NLP engines like Google Dialogflow, Amazon Lex, IBM Watson Strong knowledge of Genesys Architect Flows and c...

You are Hiring for the position of VoIP Developer at Vitel Global Communications Pvt Ltd in Hyderabad. As a VoIP Developer, you will be responsible for developing and maintaining VoIP applications, ensuring the smooth functioning of VoIP services, and optimizing communication channels for secure and efficient operations. To excel in this role, you should have proven experience in VoIP development with expertise in VoIP protocols such as SIP, RTP, and WebRTC. Your strong programming skills in languages like Python, C/C++, Java, or Lua will be essential for creating VoIP applications. Additionally, you should be adept at working with platforms like Asterisk, FreeSWITCH, OpenSIPS, or similar sy...

Description - Internal Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Shift Time: 3:30 PM to 1:00 AM IST With every role in the company, each position has a requi...

Job Title: CXone Software Engineer Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and...

Total Experience: 6-12 years Job Location: Pune, Mumbai, Chennai and Bengaluru Educational Qualification: Bachelors or Masters degree in Computer Science, Engineering, or related field. Job Roles and Responsibilities: Gather and document business & technical requirements for Telecom. Research, design, write, and maintain technical documentation. Create and manage documentation in modern tools such as, Confluence, Swagger, FrameMaker and Oxygen xml. VoIP and SIP Protocol Knowledge Knowledge on IP networks (ESInet), call routing & location validation GIS & mapping tools (Esri certification Good to have) Job Requirements: Collaborate with engineers, developers, QA, DevOps, and SMEs to gather in...

The company is looking for a motivated and technically inclined NOC Engineer (Entry-Level) to join the Network Operations team in New Town, Kolkata. This is an excellent opportunity for recent graduates or individuals with relevant certifications/projects in Asterisk, VoIP, Networking, or Linux to kickstart their career in the telecom industry. As a part of the team, you will collaborate with senior engineers, receive on-the-job training, and contribute to building, maintaining, and supporting telephony infrastructure and services. Your role will require a basic understanding of VoIP and telephony protocols like SIP, familiarity with Linux-based systems such as Ubuntu/CentOS, basic networkin...

You are invited to join a project with Miratech's trusted global partner as a Quality Assurance Engineer, focusing on testing Conversational AI applications such as chatbots and voicebots. Your primary responsibility will be to design and execute functional and regression test scripts to ensure optimal system performance and reliability. Your key responsibilities will include preparing functional test cases and corresponding test data, conducting call routing and skill-based testing, and maintaining a keen eye for detail to deliver high-quality results with a strong work ethic. You will collaborate effectively within a team, communicate clearly in both independent and team settings, and proa...

Genesys, contact center, cloud engage, developer, IVR,Omnichannel, Presales, Genesys Engage, Outbound, inbound, Implementation.

Key Responsibilities: Design, implement, and maintain VoIP and telephony solutions across enterprise environments. Manage and troubleshoot unified communication platforms including Cisco, Avaya, or Microsoft Teams. Configure and support SIP, H.323, and MGCP protocols. Collaborate with IT teams to integrate telephony with office automation and business applications. Monitor system performance and ensure high availability and quality of service. Provide technical support and training to end-users and internal teams. Required Skills: Strong knowledge of VoIP protocols (SIP, H.323, RTP) Experience with Cisco Unified Communications , Avaya , or Microsoft Teams Familiarity with PBX systems , call ...

Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : 5G Wireless Networks & Technologies Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification :...

Project Role : Engineering Services Practitioner Project Role Description : Assist with end-to-end engineering services to develop technical engineering solutions to solve problems and achieve business objectives. Solve engineering problems and achieve business objectives using scientific, socio-economic, technical knowledge and practical experience. Work across structural and stress design, qualification, configuration and technical management. Must have skills : 5G Wireless Networks & Technologies Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:5G Core Network Ops Engineer Summary :We are seeking a skille...

Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : 5G Wireless Networks & Technologies Good to have skills : Software Defined Network and OperationsMinimum 5 year(s) of experience is...

Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : 5G Wireless Networks & Technologies Good to have skills : Software Defined Network and OperationsMinimum 7.5 year(s) of experience ...

Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : 5G Wireless Networks & Technologies Good to have skills : Software Defined Network and OperationsMinimum 5 year(s) of experience is...

As a Lead IVR Systems Manager at our company, you will play a crucial role in planning, developing, deploying, and optimizing IVR systems. You will collaborate with product owners, designers, and business stakeholders to define IVR requirements and translate them into technical deliverables. Working closely with development teams, you will ensure timely delivery and alignment with technical standards. Managing project scope, timelines, resource allocation, and risks across multiple IVR initiatives will be key responsibilities. Your role will also involve defining and monitoring success metrics such as call containment, transfer rates, resolution rates, customer satisfaction, and error rates....

As an IVR Testing with Hammer professional at Cognizant, you will play a crucial role in ensuring the quality and performance of IVR systems for leading companies in the Healthcare industry. With a minimum of 3 years of experience in IVR Testing and Quality Assurance, you will have the opportunity to work with cutting-edge technologies such as Natural language speech recognition, conversational AI, and cognitive solutions. Your responsibilities will include testing IVR systems using automated tools like Hammer on Demand or Cyara, as well as leveraging tools like Postman for API testing. Your familiarity with Text to Speech, Speech to Text, and experience working in SAFe/Agile environments wi...

As a Lead IVR Systems Manager, you will play a crucial role in planning, developing, deploying, and optimizing IVR systems. You will be responsible for collaborating with product owners, designers, and business stakeholders to define IVR requirements and translate them into technical deliverables. Your key responsibilities will include managing project scope, timelines, resource allocation, and risks across multiple IVR initiatives. Additionally, you will define and monitor success metrics such as call containment, transfer rates, resolution rates, customer satisfaction, and error rates. You will oversee IVR testing, ensuring production readiness, and driving continuous improvement to ensure...

Project Role: Infra Tech Support Practitioner Project Role Description: Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) for configured services running on various platforms, operating within a defined operating model and processes. Responsibilities include hardware/software support and implementing technology at the operating system level across all server and network areas, focusing on specific software solutions/vendors/brands. The role involves L1 and L2 troubleshooting (basic and intermediate level). Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintena...

You will play a key role as a VOIP Engineer at Advantmed, a prominent player in the US Healthcare sector. Your interpersonal skills and ability to connect with colleagues will be crucial in this collaborative environment. You will be responsible for designing, deploying, and managing VoIP systems utilizing platforms such as FreePBX, Genesys Cloud, and RingCentral. Your expertise will be utilized in maintaining and troubleshooting SIP trunks, call routing, and number provisioning. Additionally, you will implement and oversee fax solutions and support call center operations by optimizing IVR, call queues, and call flows with systems like Queue Matrix. Collaboration with cross-functional teams ...