Quality Analyst - Banking Process - Navi Mumbai Digitide

1.0 - 5.0 years

3 - 4 Lacs

navi mumbai

Work from Office

Position Title: Quality Analyst Banking/BFSI Contact Centre Location: Turbhe, Navi Mumbai Role Overview: We are hiring a Quality Analyst with hands-on experience in auditing banking/BFSI sales or service calls . The role involves monitoring interactions, ensuring compliance, and driving improvements in service quality and customer satisfaction. Key Responsibilities: Audit sales/service calls, chats, and emails to ensure compliance and quality standards. Evaluate agent performance using quality metrics and provide feedback. Prepare reports highlighting trends, gaps, and improvement areas. Collaborate with managers/trainers to implement corrective actions. Support process improvement initiativ...

Posted 1 month ago

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Travel Coordinator Shipgig Ventures Private Limited

12.0 - 16.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Travel Coordinator with 12 years of experience in the travel and tourism industry, you will play a crucial role in ensuring a seamless customer experience. Your responsibilities will include responding to customer inquiries, recommending suitable travel deals, creating customized itineraries, and collaborating with internal teams to enhance customer satisfaction. Your expertise in travel coordination and sales, along with strong communication and negotiation skills, will be essential in this role. You will be expected to handle customer inquiries via phone, email, or chat, understand their preferences and budget constraints, and suggest the most appropriate travel packages. Reviewing re...

Posted 2 months ago

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