499 Call Quality Jobs - Page 20

We are hiring a Quality Analyst-Service Desk professional. The candidate'll be responsible for ensuring the highest quality of service delivery by conducting audits, analyzing process gaps, call audits , call monitering contact- 9784269728 (Kritika)

Your Role We are seeking for Customer Service Executives (International ) to join our team. The successful candidate will be responsible for delivering exceptional customer support, handling international client queries, resolving issues effeciently, and ensuring customer satisfaction through effective communication and problem sloving skills. In this role you will play a key role in: Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements. Engage customers in meaningful conversations to promote products/services or gather required information. Achieve daily/weekly/monthly Targets and conversion targets. Handle objections professionally and escalate complex issues when necessary. Collaborate with team leads and quality analysts to improve call quality and performance. Ensure compliance with company policies and US calling regulations Your Profile Required Skills & Qualifications: Bachelors degree or equivalent. 2-3 years of experience in outbound calling, preferably for US clients. Open to Work from Office Excellent verbal communication and interpersonal skills. Familiarity with CRM tools and call centre software. Ability to work night shifts and adapt to US time zones. Goal-oriented with a positive attitude and strong work ethic. Knowledge of International culture and customer behaviour. What you"ll love about working here You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work. At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Role & responsibilities Should have experience & Knowledge about US Auto Parts - Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting quarterly performance reviews. Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team Preferred candidate profile International BPO Experience is Mandatory / Auto parts US Perks and benefits Incentive up to - 60,000 + Salary

Must have Min 1+yrs exp as a Quality Manager from International process BPO. Handled a team of Quality Team Leaders/ Quality Analyst's Fluency in English US Shifts Call 8447780697 send CV monu@creativeindians.com

Key Responsibilities: Listen to and assess customer service calls for quality and adherence to scripts and protocols Provide constructive feedback and quality scores to agents Identify trends and recommend process improvements Collaborate with team leads and trainers to drive performance improvement Maintain accurate evaluation records and reports Requirements: Proven experience in quality assurance or customer service Strong analytical, communication, and coaching skills Attention to detail and ability to work independently Familiarity with call center software and QA tools is a plus INTERESTED CANDIDATE CAN CALL ME ON 8977540946(VISHAL KUMAR)

About the Role: Are you someone who understands how stock market scams unfold? Can you speak confidently with traders, understand their concerns, and help them take the right steps? If yes this role is for you. Were looking for bright candidates who can act as the first point of contact for victims of trading-related frauds. Your role will be to listen, guide, and coordinate with affected retail traders and work with our internal compliance team to help build strong cases against unethical practices in the market. What Youll Do: Talk to impacted traders to understand how they’ve been misled or scammed Collect and document evidence, proofs, transaction records, and broker details Listen , understand the scam and decide whether the case can be taken for recovery & if so, get the case registered on the platform Coordinate internally with our legal & drafting team to prepare complaint submissions Maintain detailed records of each case and escalate high-risk issues appropriately Who You Should Be: Have 0.5–2 years of experience in client interaction / calling roles (preferably financial services or broking) A strong grip on stock market basics, SEBI rules, F&O scams, tip-selling frauds, and broker misconduct is preferable Excellent verbal communication skills in Hindi & English Confident in speaking empathetically yet assertively to clients Comfortable handling sensitive conversations over the phone Organized, detail-oriented and calm under pressure What Makes This Role Unique: You’ll be directly involved in interacting people who’ve lost money in the market due to scams You’ll work closely with Cyber, RBI & SEBI-registered compliance experts You’ll gain deep insights into stock market regulations, fraud investigation, and investor protection frameworks Ready to join the fight against financial fraud? Apply now and help restore integrity to India’s capital markets — one case at a time. Call @ 98778 37011

Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your vision. Conduct regular checks to see if the feedback given is implemented or not and analyse its effectiveness. Schedule regular team briefings to impart generalized developmental parameters.

Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your vision. Conduct regular checks to see if the feedback given is implemented or not and analyse its effectiveness. Schedule regular team briefings to impart generalized developmental parameters.

(NO FRESHERS Should apply) (NO CHARGES You need to pay to us for this - Free Recruitment) Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your vision. Conduct regular checks to see if the feedback given is implemented or not and analyse its effectiveness. Schedule regular team briefings to impart generalized developmental parameters.

(NO FRESHERS Should apply) (NO CHARGES You need to pay to us for this - Free Recruitment) Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your vision. Conduct regular checks to see if the feedback given is implemented or not and analyse its effectiveness. Schedule regular team briefings to impart generalized developmental parameters.

Job Opportunity: Head of Quality (Transaction Quality) Location : Gurgaon, India Experience : COPC Certification Mandatory About IGT Solutions IGT Solutions Pvt. Ltd. is a global leader in IT and BPM services, specializing in the Travel, Transportation, and Hospitality industries. We are committed to innovation, excellence, and delivering exceptional experiences to our clients. Role Overview We are looking for a dynamic and experienced Head of Quality (Transaction Quality) to lead quality initiatives, manage cross-functional teams, and ensure continuous process improvement across our operations in Gurgaon . Key Responsibilities Team & People Management Lead and mentor a team of Quality Evaluators and Team Leaders. Effectively manage team capacity, timelines, and performance goals. Client & Stakeholder Engagement Liaise with internal and external stakeholders to align quality metrics with business objectives. Influence and drive quality improvement initiatives in collaboration with clients. Quality Assurance & Process Improvement Maintain comprehensive transaction monitoring documentation. Identify trends, track process gaps, and implement effective corrective actions. Facilitate knowledge-sharing of best practices across teams. Performance Benchmarking & Reporting Drive benchmarking activities to identify improvement opportunities. Analyze agent and process performance data to generate actionable insights. Ensure timely reporting and compliance on weekly dip checks, calibrations, and performance metrics. Continuous Improvement Utilize Six Sigma methodologies to drive process and quality enhancements. Manage bottom quartile performance through strategic coaching and development plans. Required Skills & Qualifications COPC Certification Mandatory Proficiency in MS Office (Excel, Word, PowerPoint) Strong leadership and supervisory skills Excellent communication skills (written & verbal English) Results-oriented and highly organized Expertise in Quality Control tools Pareto, Six Sigma, FMEA, SIPOC, etc. Why Join IGT Solutions? At IGT Solutions, we are proud to be an equal opportunity employer , fostering a diverse and inclusive workplace. We believe in nurturing talent and empowering our employees to grow and succeed. Interested? Send your resume via WhatsApp to: 7042379178 We look forward to connecting with professionals who are passionate about driving quality excellence!

Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your vision. Conduct regular checks to see if the feedback given is implemented or not and analyse its effectiveness. Schedule regular team briefings to impart generalized developmental parameters.

Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your vision. Conduct regular checks to see if the feedback given is implemented or not and analyse its effectiveness. Schedule regular team briefings to impart generalized developmental parameters.

Job Description APM Quality Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members. Provide Training and Quality support, development of metrics and dashboards in line with customer requirements Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics Accurately capture the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation Profile and Experience: • 5+ years of industry experience in Quality experience Flexible to work 5-Days and in Evening/Night shifts Strong analytical skill- ability to work with huge volume of data using statistical tools Thorough knowledge of MS office tools like Power point & excel are critical for the job Strong client-facing skills with excellent communication, negotiation and conflict management skills. Contact -Rupali Devlekar M-7678009271 E-rupali.devlekar.C@eclerx.com

Job Summary: The Quality Team Leader will be responsible for overseeing the Quality Analysts and ensuring the delivery of high-quality standards across the organization. This role requires strong leadership skills, a strategic mindset, and the ability to collaborate effectively with operations to enhance overall performance and productivity. Key Responsibilities: Team Leadership: Lead and develop a team of Quality Analysts, providing guidance, support, and training to ensure they meet performance expectations. Prioritization and Decision Making: Assess and prioritize quality initiatives based on business needs, ensuring optimal resource allocation and project alignment. Accountability: Hold the Quality Analysts accountable for their roles, ensuring adherence to quality standards and processes. Audit Analysis: Analyze audit observations, identify trends, and collaborate with operations to develop strategies for improving quality production. Training Needs Assessment: Conduct Training Needs Analysis to identify skill gaps and implement training programs for agents. Collaboration: Work closely with the Operations team to ensure alignment on quality objectives and resolve any issues affecting performance. Target Management: Set and monitor monthly quality targets, ensuring they are met or exceeded. Calibration Sessions: Lead weekly calibration sessions with the Ops team to ensure consistency in quality assessments and feedback. Proactive Initiatives: Identify and share Business Insights (BIs) to drive improvements and add value to the organization. Positive Work Environment: Foster a healthy and positive work environment that encourages team collaboration and morale. Feedback Mechanisms: Implement regular feedback processes to ensure continuous improvement and engagement within the team. KPI Management: Facilitate monthly discussions on Key Performance Indicators (KPIs) and Areas of Improvement (AOIs) to track team performance and development. Qualifications: Bachelors degree in a relevant field (e.g., Business, Quality Management). 5 years of experience in quality assurance or a related field, with at least 2 year in a leadership role. Strong analytical skills and experience in audit processes. Excellent communication and interpersonal skills. Proven ability to collaborate with cross-functional teams. Familiarity with quality management systems and methodologies. Skills: Leadership and team management Problem-solving and decision-making Strong organizational and time management skills Proficient in data analysis and reporting Knowledge of quality assurance tools and techniques Additional Information: This position requires working US shifts, so flexibility is essential. Location is based in Ahmedabad, India, with a requirement to work from the office.

JD Quality Analyst Voice Process infoAnalytica has serviced more than 250 corporations globally and delivers to industries such as Technology, Software, Telecommunications, Retail, Healthcare and Life Sciences, Financial Services (BFSI), Media and Publishing and Manufacturing. We work extensively with our North America customers Marketing, Sales and Product Management teams for supporting their marketing and demand generation needs. In this area, we have worked on a range of data verification, data validation and data mining projects. We support our customers’ demand generation by providing detailed organizational database of prospects that can be directly used for field sales, telemarketing, email outreach and social media to acquire customers. Key Responsibilities - Responsible for Quality Analysis across multiple campaigns on the floor & ensuring 100% qualified deliverables. Be responsible to monitor the calls and provide feedback to specialists to deliver a high quality, customer-driven, support service for addressing/ resolving enquiries at the first point of call wherever possible. Perform Root cause analysis and Action Plan for identified Errors Perform Calibration to identify the variance Identify process improvement opportunities and projects Auditing the calls for Operations team if required & providing relevant feedback to the team in case of any deviation from the standard parameters on the call. Assist specialists in resolving any open requests for support, assistance, information on upgrading etc. Demonstrate ownership and willingness to resolve issues in a timely manner. Support to maintain and improve Customer Satisfaction by delivering against those initiatives, that have been identified as crucially important during each and every customer support engagement. Preparing businesses reports and send that to the Reporting Manager on everyday/weekly basis OR as and when required. Desired Candidate should have - Minimum 3-years of experience in international Voice Profile Experience in service industry, dealing with information/ data will be preferred. Experience working in a team environment, managing a diverse workload Outstanding verbal and written communication skills in English with Neutral accent Availability in both Day and Night Shifts Preferred to have Quality domain Knowledge along with Quality tools Familiar with MS Office (e.g. Basic command on Excel & power point) Good documentation handling and strong attention to detail Location: Ahmedabad

JOB DESCRIPTION Job Title : Quality Analyst Function : Call Centre Working time : 6 Days working (Monday to Saturday) 10 am to 7 pm office hours Sunday Fixed off Minimum Education : Graduate Work Experience: 2 Years - 8 Years Minimum 2 yrs. of experience as Quality Analyst on papers BPO ONLY. Gender : Female/ Male Job Role Can communicate in Hindi and English both. Call Audit (1) Live Call (2) Recorded Calls Team Strength Call Duration What is AHT? How to share Feedback Call Calibration No of calls audit What is your feedback mechanism? Basic Excel Knowledge DIP Check Knowledge

About the team : Merchant Helpdesk team handles merchant queries and concerns on QR code,EDC and Soundbox related issues like Payment, settlement, device related issues etc. About the role: The candidate will be responsible for addressing concerns and complaints raised by merchants on a daily basis, ensuring all tasks are resolved within the defined TAT while maintaining a high standard of merchant experience. Expectations/ Requirements Minimum 1 Year of Experience in Agent/Center Quality Monitoring of transactions as per process guidelines Providing event-based and frequency-based feedback Collecting data on the CTQs as defined in the SLA and track the same Assisting Ops in identifying training needs for the agents and process level issues that can help improve performance Participating in team huddles and providing brief on Quality performance in the process Brief new agents joining the process and explain how the quality function operates in the process Co-ordinate all process improvement initiatives Competencies Required: Ability to work in a continually challenging environment Understanding of end-to-end processes and appreciation of critical parameters Knowledge of MS Office Excel, PowerPoint, Word Good communication skills (English/Hindi) Good analytical skills to be tested through Quality Aptitude Test Self-initiated and zeal for continuous improvement.

We are seeking a highly skilled and experienced QA and Training Manager to lead our presales team. Candidate needs to have excellent communication skills and a deep understanding of presales strategies and quality standards. SCOPE OF WORK Will be responsible for ensuring the quality and effectiveness of our presales team through comprehensive training programs and rigorous quality assurance processes. ROLE & RESPONSIBILITIES Training & Development: Design and deliver comprehensive training programs for new and existing presales executives. Develop and facilitate ongoing training sessions on product knowledge, sales techniques, and customer service best practices. Identify skill gaps and create targeted training initiatives to address them, improving overall team performance. Collaborate with the presales team lead to ensure sales scripts, objection-handling strategies, and closing techniques are up-to-date and effective. Stay updated with industry trends and incorporate best practices into training programs. Track and analyze training effectiveness and make data-driven improvements. Quality Assurance: Conduct regular call monitoring and evaluate presales executives based on key performance indicators (KPIs) such as script compliance, pitch, and adherence to quality standards. Provide detailed feedback on individual and overall team performance to guide the presales team lead on coaching the team. Track and analyze trends from call evaluations to identify areas of improvement and training needs. Identify common sales challenges faced by presales executives and recommend solutions to improve conversion rates. Process Improvement & Reporting: Generate and maintain quality assurance reports to track team performance over time and share them with the Presale TLs. Work closely with the presales team lead to identify skill gaps and implement targeted improvement strategies. Recommend process enhancements and best practices to optimize presales efficiency and customer walk-ins. CANDIDATE PROFILE Bachelor's degree is mandatory. Minimum of 3-5 years of experience in training and quality assurance roles within presales/ telesales in real estate, contact centers, or BFSI services. Excellent verbal and written communication skills. Strong team management skills. Proficiency in using SFDC software and other presales tools. Ability to analyze data and make data-driven decisions. Knowledge of industry regulations and best practices in presales. BENEFITS Competitive salary, Health insurance and Retirement plans. Opportunities for professional development and career advancement. Friendly and dynamic work environment. Interested candidates to email their CVs to harpreet.sandhu@sunteckindia.com/ juthika.gupta@sunteckindia.com. One can also whatsapp CV on 77381 61016/ 81043 45661.

Hi All, Movate Technologies ( Formerly Known as CSSCorp ) is looking for Senior Quality Analyst role. Location: Chennai - Perungalathur Shift: Flexible to work in shifts Roles & Responsibilities: Should be able to Conduct regular Process QA audits. Maintain working knowledge of quality standards and SLAs. Perform quality refresher trainings and test process knowledge Assessments. Make recommendations and suggestions to rectify and implement defects in Process Adherence. Create, Review, and Refine audits and errors of Engineers. Participates in bi-weekly meetings with IT engineers and Managers. Good communications skills, both written and verbal. Extensive experience in quality control or Audits. Weekly Call Calibrations and Up skill trainings. Strong analytical and problem-solving skills. Able to work in any given Rotational shifts and Week offs

We are urgently hiring a Team Leader for International Voice Process. Job Title : Team Lead; Location: Bangalore Working Hours/ Days: 9 Hours / 5 Rational Days a Week Shift: Rotational Night shifts. Key Responsibilities: Team Management: Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, one-on-ones, and performance reviews. Address team concerns and provide feedback for continuous improvement. Performance Monitoring: Monitor and analyze team performance metrics (e.g., call handling time, customer satisfaction scores, adherence to scripts). Set and track performance targets and KPIs. Implement strategies to achieve and exceed performance goals. Quality Assurance: Ensure adherence to quality standards and protocols. Conduct regular quality checks and audits of calls. Provide coaching and training to enhance service quality. Operational Management: Manage daily operations to ensure efficient workflow and resource allocation. Handle escalated customer issues and complaints. Collaborate with other departments to resolve complex issues. Reporting: Prepare and present regular performance reports to senior management. Analyze trends and identify areas for improvement. Recommend and implement process improvements. Training and Development: Identify training needs and coordinate training sessions. Foster a culture of continuous learning and development within the team. Compliance: Ensure compliance with company policies, procedures, and regulatory requirements. Maintain up-to-date knowledge of industry trends and best practices. Experience: Minimum 5 years of experience in a contact centre environment. Proven experience in a supervisory or team leader role, preferably in an international voice contact centre. Skills : Excellent leadership and people management skills. Strong analytical and problem-solving abilities. Exceptional communication and interpersonal skills. Ability to work in a fast-paced and dynamic environment. Proficiency in using contact center software and CRM systems. Other Requirements: Flexibility to work in different shifts, including nights and weekends. Strong understanding of customer service principles and practices. Ability to handle high-pressure situations calmly and effectively. Please send your CVs to Preetham.hr@sagilityhealth.com Job Requirements: Education: Bachelor's Degree (Mandatory) Experience: Minimum 5 + years of total experience in an International Voice Process (US, UK, Australian, Canadian, or ANZ markets). Minimum 1+ year of experience specifically as a Team lead\Team coach in an Inbound or outbound Voice Process . Skills: Excellent command over English (spoken and written). Team handling, customer service, compliance protocols, and quality standards. Strong knowledge of quality monitoring tools, call auditing frameworks, and contact center KPIs (AHT, CSAT, NPS, FCR, Quality Scores). Proficient with CRM systems, QA software, and reporting tools. High attention to detail, analytical thinking, and problem-solving skills. Ability to deliver constructive feedback and influence agent performance positively. Additional Requirements: Flexibility to work in rotational night shifts (Mandatory). Immediate joiners preferred. Interested Candidates can share your updated Cv to : anitha.c@sagilityhealth.com

We are urgently hiring a Quality Analyst for US Voice Process . This role focuses on auditing customer interactions, Call auditing and monitoring, coaching agents for service improvement, and ensuring compliance with quality and customer service standards. The candidate must have a strong background in international voice processes with proven quality evaluation expertise. Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to agents through one-on-one sessions. Partner with Team Leaders and Trainers to drive performance improvements and close skill gaps. Process Improvement & Compliance Identify trends, agent errors, and operational gaps based on audits. Recommend process and policy changes to enhance customer satisfaction and compliance. Ensure compliance with internal quality standards and regulatory requirements (e.g., HIPAA where applicable). Reporting & Analytics Maintain and share detailed quality audit reports, highlighting strengths, improvement areas, and action plans. Analyze quality scores, CSAT/NPS trends, and drive continuous improvement initiatives. Calibration Participate in regular calibration sessions with QA, Operations, and Client teams to ensure scoring consistency and alignment. Job Requirements: Education: Bachelor's Degree (Mandatory) Experience: Minimum 4+ years of total experience in an International Voice Process (US, UK, Australian, Canadian, or ANZ markets). Minimum 1+ year of experience specifically as a Quality Analyst/Auditor in an Inbound or outbound Voice Process . Skills: Excellent command over English (spoken and written). Strong knowledge of quality monitoring tools, call auditing frameworks, and contact center KPIs (AHT, CSAT, NPS, FCR, Quality Scores). Proficient with CRM systems, QA software, and reporting tools. High attention to detail, analytical thinking, and problem-solving skills. Ability to deliver constructive feedback and influence agent performance positively. Additional Requirements: Flexibility to work in rotational night shifts (Mandatory). Immediate joiners preferred. Strong understanding of customer service, compliance protocols, and quality standards. Interested Candidates can share your updated Cv to : anitha.c@sagilityhealth.com

Were Hiring – Quality Analyst Position: Quality Analyst Salary Range: 25,000 – 30,000 per month Experience Required: Minimum 1 year in a relevant role Interview Venue: Nyati Enthral, 16th Floor Sr. No. 12/1A, Mundhwa–Kharadi Bypass Kharadi South Main Road, Kharadi, Pune, Maharashtra – 411014 For More Details, Contact: 9112383905 (Pooja)

ROLE: Quality Manager DESIGNATION: Manager II Quality LOCATION: Kolkata Salary : UPTO 12 LPA Educational Qualification: Bachelors degree YEARS OF EXPERIENCE: 8+Years ( 4 yr as TM ) Role and Key Responsibilities: Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring, providing input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements Maintain accurate metrics of direct reports individual performance as well as overall team level performance Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans Develop strong working relationships with key Business stakeholders, internal and external Oversee audits of key support processes within each account and recommend changes Key skills and knowledge: Green Belt Six Sigma Demonstrated ability to comprehend, analyze, and interpret. Solid understanding of the organization's business operations and industry. Demonstrated ability to foster customer service disposition and sense of professionalism for self and team. Excellent attention to detail. Demonstrated ability to take initiative and ownership with focus on continuous improvement. Demonstrated ability to mentor, coach and provide direction to team members. Demonstrated ability to lead team members - organizing and prioritizing projects in a fast-paced and deadline-oriented business environment. Advanced Microsoft Office skills. Demonstrated business acumen. Best regards, Manish Chauhan HR Executive| Career Guideline Mumbai / Bangalore 9136520859 manish@careerguideline.co.in