723 Call Quality Jobs - Page 2

Greetings from Homebazaar.com Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: Quality Audit Job Location : Vashi Experience : 3 Years to 12 Years Responsibiliti...

Interested Candidates can directly come for the F2F Interview at the given address- Unit no-508,5th floor,welldone techpark Sector-48,Gurgaon, Haryana Quality Monitoring & Audit: • Conduct daily audits of agent calls and emails to ensure compliance with quality standards and internal procedures. • Identify process gaps and performance issues, document and report findings. • Develop quality scorecards, audit reports, and performance dashboards. • Collaborate with operations to implement corrective actions and continuous improvement initiatives. Training & Development: • Design and deliver internal training programs for new and existing agents. • Conduct refresher trainings based on audit find...

Quality Analyst Location-Gurgaon Noida Please share your cv at surbhi.malhortra @nlbtech.com Manage and implement quality processes Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Experience and Des...

We are looking for Quality Analyst (QA) to interactions for our E-Commerce process. Responsible for monitor calls, chats, and emails to assess agent performance Strong understanding RCA (Root Cause Analysis), BPO,Sales Drop Your resume on 8076483857

Role & responsibilities 1. Build Quality Frameworks: Define audit standards and evaluation scorecards for outbound & inbound tele-calling. 2. Call Audits & Insights: Conduct structured audits of customer interactions and provide actionable insights to enhance agent performance. 3. Performance Analytics: Develop quality dashboards and trend reports highlighting agent strengths, improvement areas, and compliance metrics. 4. Calibration & Coaching: Conduct weekly calibration sessions with Trainers, Team Leads, and Operations Managers to ensure consistency in scoring and feedback delivery. 5. Compliance & SOP Adherence: Monitor adherence to brand scripts and process guidelines across all teams. ...

Job Description: As a Customer Service Representative, you will be responsible for handling inbound calls from US-based customers regarding telecom services such as billing, plans, and connectivity. Your main tasks will include providing accurate and timely solutions to customer queries while ensuring high satisfaction levels. It will be essential to document customer interactions in the system as per company standards and adhere to call quality and compliance parameters. In addition, you will need to collaborate with internal departments to resolve complex issues and maintain professionalism and empathy in every customer interaction. Qualification Required: - Graduate Fresher or Experienced...

4-7 years of experience in BPO with at least 2 years as a Team Leader. Manage day-to-day operations of the team and ensure achievement of SLA and KPI targets (quality, productivity, attendance, and customer satisfaction). Required Candidate profile Sound understanding of BPO metrics AHT, CSAT, Attrition, Shrinkage, etc. Ability to handle pressure, multitask, and meet deadlines Proficient in MS Office (Excel, PowerPoint, Word).

Audit inbound and outbound sales calls for quality and compliance. Share feedback and support agents through coaching sessions. Prepare quality reports and highlight improvement areas. Participate in call calibrations and ensure process alignment.

About company: South India's leading Real estate company is hiring Call Audit professionals. Casagrand Builder Private Limited is a real estate enterprise committed to building aspirations and delivering value. In the last seventeen years, we have developed over 30 million sqft of prime residential real estate across Chennai, Bengaluru, and Coimbatore. Over 22,000 happy families across 125+ landmark properties stand testimony to our commitment. Desired Candidate Profile: Male / Female Candidates with Good Exposure from Call Audit background Minimum 1 - 3 years Job Description : Good communication Skill. Should have adequate experience in Call Audits. Excellent Knowledge in Excel Immediate jo...

Globiva is Hiring Quality Team Lead (Insurance Sales Process) Location: Gurgaon (Haryana) Shift: Day Shift Working Days: 6 Days (1 rotational off) Process: Insurance Sales (Voice Process) Job Description: Globiva is looking for an experienced Quality Team Lead to manage and guide the quality team for our Insurance Sales process. The ideal candidate should have strong experience in quality audits, team management, 7 QC tools, and call calibration, along with the ability to drive process improvement and maintain high-quality performance standards. Key Responsibilities: Lead and mentor a team of Quality Analysts for the Insurance Sales process. Monitor and evaluate call audits to ensure complia...

Globiva is Hiring Quality Analyst (Insurance Sales Process) Location: Sector 18, Gurgaon Process: Insurance Sales (Voice Process) Working Days: 6 Days (1 rotational off) Shift: Day Shift Job Description: We are looking for an experienced Quality Analyst to join our Insurance Sales process at Globiva. The ideal candidate should have a strong background in sales call auditing, 7 QC tools, and call calibration to ensure high-quality performance across the team. Key Responsibilities: Conduct call audits to assess quality and compliance in the Insurance Sales process. Identify errors, improvement areas, and provide constructive feedback to agents. Participate in calibration sessions with operatio...

Job Title Video Quality Editor Onsite working: Mumbai EC-Council is the worlds largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 400,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide. www.eccouncil.org Position Overview: A Video Quality Editor (VQE) is a core member of the Operations team and reports directly to the Project Manager. They keep a close eye on video production quality and make sure that the final content is error free and is of...

We are looking for a highly motivated and enthusiastic individual to join our team as a Management Trainee in the hospitality industry. The ideal candidate should have 0-1 years of experience. Roles and Responsibility Manage front desk operations, ensuring seamless guest experiences. Coordinate with various departments to maintain high service quality standards. Develop and implement effective strategies to enhance customer satisfaction. Analyze feedback and suggest improvements to improve overall performance. Collaborate with the team to achieve business objectives and goals. Maintain accurate records and reports, providing insights for future improvements. Job Requirements Excellent commun...

Your Role We are seeking for Customer Service Advisor(International ) to join our team. The successful candidate will be responsible for delivering exceptional customer support, handling international client queries, resolving issues effeciently, and ensuring customer satisfaction through effective communication and problem sloving skills.In this role you will play a key role in Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements. Engage customers in meaningful conversations to promote products/services or gather required information. Achieve daily/weekly/monthly Targets and conversion targets. Handle objections professionally and escalate comple...

Responsibilities: * Conduct call audits & calibrations * Provide feedback on performance improvement * Monitor calls for quality assurance * Analyze call data for trends & insights * Ensure compliance with industry standards Work from home Health insurance Provident fund

Roles and Responsibilities: Develop and maintain internal support and call center quality standards Review a subset of sales agents' interactions (calls, emails, chats, etc.) Provide meaningful and constructive feedback on evaluations Discuss and explain feedback with agents in regular meetings Create strategies to improve support KPIs Assist agents in enhancing their performance through specific guidance and ongoing support Identify training and onboarding needs and initiate related projects Generate reports that reflect support performance Report the support teams performance to senior management Participate in calibration sessions to ensure consistency in internal evaluations Contribute p...

Responsibilities: * Conduct call audits with focus on quality monitoring and feedback * Ensure compliance with industry standards during quality audits * Monitor calls for quality assurance * Customer satisfaction and support performance improvement.

Role & responsibilities : Perform call audits for Kotak Mahindra Banks general insurance sales process Ensure compliance with process guidelines and product communication standards Share quality feedback and coach agents based on error trends Identify gaps and support training teams in improvement planning Maintain daily, weekly, and monthly QA reports Preferred candidate profile 6 months to 2 years of experience as QA in life or health insurance sales process Prior exposure to voice audits in BFSI preferred Immediate joiners only CIBIL score must be 650+ Qualification: HSC / Graduate Excellent communication, attention to detail, and process understanding

Hiring For Quality Analyst Experience 2+years in Quality Analyst Call Monitoring, Call Calibration, Call Quality. Candidate must have International voice experience Qualification- Any Graduate Package upto 6LPA 5 Days working & Rotational Shift For more Information Contact Priyanka 9366772439 mail id priyanka@manningconsulting.in

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Monitor calls for quality assurance purposes, providing feedback to agents as needed. Perform quality checks on calls to identify areas of improvement. Utilize QC tools and quality monitoring techniques to evaluate agent performance. Participate in call calibrations to align with team members' expectations.

Urgent Hiring For Quality Analyst (Only from US Travel Domain) language - English and Spanish OR Both Excellent Communication Skills . Location: Delhi, Gurgaon Sal: up to 40k Experience 1to 5years Relevant CAB OR TA HR Alka 7991129288 Required Candidate profile Candidate should be relevant experience Should be Travel Domain comfortable with night shift

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Monitor calls for adherence to process guidelines, product knowledge, and customer service excellence. Identify areas of improvement and provide feedback to agents. Collaborate with team members to resolve issues and improve overall performance.

Education: Any Graduate - Any Specialization, PG - Any PG Course Industry Type: BPO Role: Quality Analyst Shift: US Shifts DESIRED CANDIDATE PROFILE Should have strong oral & written communication in English language Ability to monitor calls and provide feedback with coaching advice Ability to provide clear guidance and direction to the associates for performance improvement. Should be aware of quality and agent behavioral parameters Ready to work in 24*7 shifts. Strong team player, capability to influence the team, manage changes Should be target oriented ADDITIONAL REQUIREMENTS Good knowledge of Ms. Office/Ms. Excel JOB DESCRIPTION Auditing for work order accuracy and data integrity Call m...

Develop and execute test plans, test cases, and test scripts. Perform manual and automated testing to ensure product quality. Identify, record, and track bugs using defect-tracking tools Collaborate with developers to resolve issues

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...