Quality & Process Excellence- Lead- For Education Sales Counsellors ALLEN Career Institute

6.0 - 7.0 years

20 - 25 Lacs

bengaluru

Work from Office

About the Role We are seeking a detail-oriented professional to ensure the consistency, compliance, and continuous improvement of the student counselling process. This role focuses on ensuring script adherence, process audits, and QA scorecards, while driving process standardization across sales counselling workflows. You will not manage CRM tools or analytics directly, but will partner with Training and Analytics teams to improve adoption and impact. Over time, the role has the opportunity to expand into end-to-end counselling quality governance and excellence. Key Responsibilities Design and publish weekly QA adherence reports for inside counseling and front-office teams. Conduct process a...

Posted 3 months ago

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Quality & Process Excellence- Lead ALLEN Career Institute

6.0 - 7.0 years

20 - 25 Lacs

bengaluru

Work from Office

About the Role We are seeking a detail-oriented professional to ensure the consistency, compliance, and continuous improvement of the counseling process. This role focuses on ensuring script adherence, process audits, and QA scorecards, while driving process standardization across counseling workflows. You will not manage CRM tools or analytics directly, but will partner with Training and Analytics teams to improve adoption and impact. Over time, the role has the opportunity to expand into end-to-end counseling quality governance and excellence. Key Responsibilities Design and publish weekly QA adherence reports for inside counseling and front-office teams. Conduct process audits and ensure ...

Posted 3 months ago

AI Match Score

Apply

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