2.0 - 4.0 years

0 Lacs

bengaluru, karnataka, india

On-site

The Sr. Supervisor, Quality is responsible in communicating Customer Experience trends and updates to internal and external customers. This position is cross skilled in 3 or more accounts and has expert analytical skills and provides advanced insights also a mentor to CX Analysts. The Role is an Expert Speech Analytics Search Builder and also conducts internal and external calibration, RCA sessions and doing audit the auditor and reviewing data set and deep dive analysis We expect greater of ourselves... Whats Your Greater Come find it at ResultsCX! In This Role You Will Communicate with internal and external clients regarding enterprise, site, team, and agent performance Evaluate, document,...

Posted 2 months ago

AI Match Score

Apply

Requirement For Quality Analyst in Bangalore For International BPO Shadow Placements

5.0 - 10.0 years

3 - 6 Lacs

Bengaluru

Work from Office

QA Required Excellent Communication with Analytical Skills Min 2 Year exp as Quality Analyst role in an International Voice Process Salary up-to 6.5 LPA Shift-:US Immediate Joiners Only Location-:Bangalore Call@9205503253 / 9953262467 Required Candidate profile Exp on QC Tools is mandatory Should be well versed with Reporting and coaching Exp of CSAT Scrubbing or RCA Projects Exp should be in International BPO Cabs during Odd hours Graduation Mandatory

Posted 3 months ago

AI Match Score

Apply

Voice and Text Analyst Avantive Solutions

5.0 - 10.0 years

5 - 10 Lacs

Noida, Ghaziabad, New Delhi

Work from Office

Education Qualifications & Experience: Bachelor's degree in any field, Data or Business Analytics or a related field (preferred) 5+ years of experience in international call Centre quality assurance, Good to have experience with at least 2 years working with speech analytics or AI-driven monitoring tools Key Responsibilities: Recognize agent or process opportunities from operation's meetings, calibration, call scores, dashboards, KPI targets, quality reports, and AI-based tool reporting Build queries on an AI tool for capturing opportunities, failures, gaps, improving scorecards, for specific business requirements, improving sales, and on requests from Operations or Quality teams. Schedule r...

Posted 4 months ago

AI Match Score

Apply

Requirement For Quality Analyst in Kolkata Shadow Placements

5 - 10 years

3 - 4 Lacs

Kolkata, Asansol

Work from Office

QA Required Excellent Communication with Analytical Skills Min 1 Year exp as Quality Analyst role in an International BPO Salary up-to 4.5 LPA Shift-:24*7 Immediate Joiners Only Location-:Gurgaon Call@9205503253 / 9953262467 Required Candidate profile Exp on QC Tools is mandatory Should be well versed with Reporting and coaching Exp of CSAT Scrubbing or RCA Projects Exp should be in International BPO Cabs during Odd hours Graduation Mandatory

Posted 5 months ago

AI Match Score

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.