3.0 - 7.0 years

0 Lacs

punjab

On-site

As a Quality Control Director in this role, your responsibilities include: - Directing quality control activity for 100% of client deliverables, and assisting in the resolution of deliverable issues. - Providing leadership to the team of Agents, including developing metrics for performance and productivity, as well as ongoing coaching and skill development. - Coordinating with Operations and Client Success to ensure business initiatives are met, and collaborating with People Development on call methodology. - Measuring the effectiveness of calls, preparing meeting feedback forms, and monitoring the results of stated recommendations. - Recording feedback and communicating areas of improvement...

Posted 1 month ago

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Quality Analyst Revvlocity

3.0 - 7.0 years

0 Lacs

punjab

On-site

The role involves directing quality control activities for all client deliverables, playing a key role in resolving any issues that may arise. You will lead a team of Agents, focusing on developing performance metrics, providing ongoing coaching, and supporting skill development. Collaboration with Operations, Client Success, and People Development is crucial to ensure successful business initiatives and call methodology. You will be responsible for measuring call effectiveness, preparing meeting feedback forms, and monitoring the outcomes of implemented recommendations. Recording feedback and communicating areas of improvement to team members will be essential. Additionally, you will provid...

Posted 4 months ago

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