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Quality Analyst Revvlocity

3.0 - 7.0 years

0 Lacs

punjab

On-site

The role involves directing quality control activities for all client deliverables, playing a key role in resolving any issues that may arise. You will lead a team of Agents, focusing on developing performance metrics, providing ongoing coaching, and supporting skill development. Collaboration with Operations, Client Success, and People Development is crucial to ensure successful business initiatives and call methodology. You will be responsible for measuring call effectiveness, preparing meeting feedback forms, and monitoring the outcomes of implemented recommendations. Recording feedback and communicating areas of improvement to team members will be essential. Additionally, you will provid...

Posted 3 months ago

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