63 Call Management Jobs - Page 3

Key Responsibilities: Handle inbound and outbound communications via phone, email, and chat with international customers Resolve customer queries related to products, services, billing, and accounts efficiently Maintain accurate records of customer interactions and transactions Adhere to company policies and international client guidelines Collaborate with team members to ensure seamless service delivery Achieve individual and team performance goals consistently Candidate Profile: Proficient in spoken and written English Graduate or undergraduate degree holders Prior experience in international BPO preferred but freshers can apply Comfortable with rotational and night shifts Strong problem-s...

Description We are seeking a dynamic Customer Support/Telesales Voice Professional to join our team in India. This role involves engaging with customers over the phone to provide exceptional service and drive sales. The ideal candidate will be passionate about helping customers and achieving sales goals. Responsibilities Handle inbound and outbound calls to provide excellent customer service and support. Assist customers with inquiries, product information, and order processing. Achieve sales targets by promoting and selling products or services during calls. Document customer interactions accurately in the CRM system. Resolve customer complaints and issues in a timely manner. Collaborate wi...

We are seeking enthusiastic Freshers/Customer Service Representatives for our BPO-Voice Process team in India. This role is ideal for individuals looking to kickstart their career in customer service and gain valuable experience in a dynamic environment. Responsibilities Handle customer inquiries and provide accurate information in a professional manner. Resolve customer complaints and issues efficiently and effectively. Document all customer interactions and maintain accurate records. Follow up with customers to ensure their issues are resolved to their satisfaction. Collaborate with team members and other departments to improve service delivery. Meet performance metrics and targets set by ...

Role & responsibilities Designation- IT Helpdesk Coordinator Experience 1 years + Location Mumbai, Goregoan. Education- Any Graduates. Budget- 4.30Lpa/ 4.5lpa Max. Please find the JD Attached- Call Management Email checking, call logs and email closure by replying to user with status. Phone calls, assignment of calls & follow-up for closure. Workflow system full overview & process Mandatory call log in Workflow system, and review process calls Daily, Weekly, monthly etc. Inventory management, Incident management, request call management. All new assets should tagged and maintain data in related inventory list and Workflow system. Monthly share addition/deletion to Finance for FA register upd...

Role & responsibilities Designation- IT Helpdesk Coordinator Experience 1 years + Location Mumbai, Goregoan. Education- Any Graduates. Budget- 4.30Lpa/ 4.5lpa Max. Please find the JD Attached- Call Management Email checking, call logs and email closure by replying to user with status. Phone calls, assignment of calls & follow-up for closure. Workflow system full overview & process Mandatory call log in Workflow system, and review process calls Daily, Weekly, monthly etc. Inventory management, Incident management, request call management. All new assets should tagged and maintain data in related inventory list and Workflow system. Monthly share addition/deletion to Finance for FA register upd...

Job Title: Receptionist Front Office Executive Company: Diya Greencity (Promoter: Eureka Builders Pvt. Ltd.) Raj Nagar Extension, Ghaziabad A premium affordable housing project with 900+ homes delivered Visit Website https://diyagreencity.com/ Key Responsibilities: Greet and attend to visitors, walk-in customers, and clients courteously. Answer and transfer incoming phone calls ; manage WhatsApp business line. Maintain visitor logbooks , appointment records, and customer inquiry forms. Coordinate with site visit executives, CRM, and sales team for smooth visitor handling. Handle basic admin tasks : document filing, printing, courier dispatch, and stationery management. Maintain the cleanline...

Vibrantzz Management Services - Hiring for International BPO for Customer Service - Voice Job Opportunity for Graduate pass out in the year 2024 and 202 5 Job Role - Customer Service Executive ( Voice ) Location - Mumbai, Navi Mumbai and Thane Salary - Rs 20,0000 to Rs 50,000. Job Requirements -Candidate with HSC + 6 months experience or Graduate fresher can apply for the job -Candidate with Excellent communications required -Candidate should be comfortable joining within 15 days -Candidate should be comfortable with rotational night shifts -Candidate should have all the documents for Education and Work Experience -Candidate should be within the Transport Boundary of the company. Role and Re...

Responsible for reactivation of dormant clients. Ensure growth in clientele by converting leads Conduct meeting with clients as part of client servicing and cross selling other financial product Understand the market updates for the day to provide accurate information to the client Profile customers based on their investment trends and past record available with us Attend calls and execute the orders on behalf of clients by doing Pre trade and post trade confirmation. Develop and maintain a long-term relationship with customers to maintain a high level of retention of the existing customer and also focus on generating new business. Pitch clients for other investment products offered by the c...

Receptionist Job Summary: The Receptionist is the first point of contact for visitors and clients. This role involves managing the front desk, handling incoming calls, and providing administrative support. Key Responsibilities: Greeting and welcome guests as soon as they arrive at the office. Direct visitors to the appropriate person and office. Answer, screen, and forward incoming phone calls. Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures). Provide basic and accurate information in-person and via phone/email. Receive, sort, and distribute daily mail/deliveries. Maintain office security by following safety proce...

A proactive telecaller to manage communication with our network of distributors. The role involves reaching out to existing distributors providing product information assisting with orders, addressing queries, and ensuring distributor satisfaction.

Call Management Email checking, call logs and email closure by replying to user with status. Phone calls, assignment of calls & follow-up for closure. Workflow system full overview & process Mandatory call log in Workflow system, and review process calls Daily, Weekly, monthly etc. Inventory management, Incident management, request call management. All new assets should tagged and maintain data in related inventory list and Workflow system. Vendor Management Take follow-up with vendor for daily case to case basis for laptops calls. Co-ordinate with different vendors for service. Other work: New Joinee updation in New Joinee list & put reminder to create email ids After joining send IT manual...

Front Office Executive(Only Female Candidates) We are seeking a friendly and organized receptionist to warmly welcome visitors, manage incoming calls, and provide assistance as needed Responsibilities include maintaining a neat reception area, scheduling appointments, handling basic administrative tasks, and monitoring access The ideal candidate should have a high school diploma, prior customer service experience, good communication skills, and basic computer proficiency

ESSENTIAL SKILLS: Candidate should be comfortable to work in 24/7 environment. Diploma or equivalent in IT or related fields with 3 years of work experience in IT hardware/software required. Microsoft Certified Desktop Technician preferred. TECHNICAL SKILLS: Extensive knowledge of troubleshooting Windows 10 and Mac Monterey operating systems. Expertise in installing, configuring, and troubleshooting Microsoft Office 365 applications. Expert level knowledge of troubleshooting Internet technology and networking concepts such as VPN. Should be skilled in virus/malware removal and troubleshooting customized applications. Coordinate activities with third party vendors as needed for Order fulfillm...