33 Call Management Jobs - Page 2

Job Title: Receptionist Front Office Executive Company: Diya Greencity (Promoter: Eureka Builders Pvt. Ltd.) Raj Nagar Extension, Ghaziabad A premium affordable housing project with 900+ homes delivered Visit Website https://diyagreencity.com/ Key Responsibilities: Greet and attend to visitors, walk-in customers, and clients courteously. Answer and transfer incoming phone calls ; manage WhatsApp business line. Maintain visitor logbooks , appointment records, and customer inquiry forms. Coordinate with site visit executives, CRM, and sales team for smooth visitor handling. Handle basic admin tasks : document filing, printing, courier dispatch, and stationery management. Maintain the cleanliness and decorum of the reception area. Share brochures, rate sheets, and direct visitors to the appropriate department. Manage incoming mail/documents and ensure timely forwarding. Requirements: 3 to 8 years of experience as a receptionist/front desk executive. Proficient in Hindi and basic English communication . Presentable, polite, and well-organized. Basic computer skills: MS Word, WhatsApp Web, Email. Prior experience in real estate, hospitality, or education industry is a plus. Work Hours: 9:30 AM 6:30 PM (Including Saturdays and Sundays; weekly off on rotation) Key Skills: Front Desk Handling, Customer Greeting, Call Management, Visitor Coordination, MS Office, Communication Skills, Document Filing, Real Estate Reception Location: On-Site Diya Greencity Site Office, Raj Nagar Extension, Ghaziabad Google Maps https://maps.app.goo.gl/6CGd6QQu8tDKosH88 How to Apply: Call / WhatsApp: +91-9643546733 Email: hr@diyagreencity.com Subject: Receptionist – Diya Greencity Application ”

Vibrantzz Management Services - Hiring for International BPO for Customer Service - Voice Job Opportunity for Graduate pass out in the year 2024 and 202 5 Job Role - Customer Service Executive ( Voice ) Location - Mumbai, Navi Mumbai and Thane Salary - Rs 20,0000 to Rs 50,000. Job Requirements -Candidate with HSC + 6 months experience or Graduate fresher can apply for the job -Candidate with Excellent communications required -Candidate should be comfortable joining within 15 days -Candidate should be comfortable with rotational night shifts -Candidate should have all the documents for Education and Work Experience -Candidate should be within the Transport Boundary of the company. Role and Responsibility -Candidate will be assisting the customers on the calls with their queries or issues. -Candidate will be understanding the problems and providing suitable resolution. Transportation facility available Medical Insurance also available for the employees Job Opportunity for Graduate pass out in the year 2024 and 2025 Interested candidates can call us OR WhatsApp us on Contact No :81040 26452 Regards Trupti Barthwal Vibrantzz Management Services

Responsible for reactivation of dormant clients. Ensure growth in clientele by converting leads Conduct meeting with clients as part of client servicing and cross selling other financial product Understand the market updates for the day to provide accurate information to the client Profile customers based on their investment trends and past record available with us Attend calls and execute the orders on behalf of clients by doing Pre trade and post trade confirmation. Develop and maintain a long-term relationship with customers to maintain a high level of retention of the existing customer and also focus on generating new business. Pitch clients for other investment products offered by the company To maintain a synergistic relationship with Relationship Managers - Sales, by supporting their sales efforts to enhance business Update clients visit and all other communication with the client in the CRM software Work towards building a network and expanding the client base. Key Result Areas Call Management Ensure all calls received at the desk are handled effectively and without waiting period Reactivating dormant clients Continuously work towards reactivating dormant clients Cross Sell Third Party Products Develop avenues through networking with active and reactivated clients to sell third party products Data Management Accurately record key information of the client to build revenue generation plan.

Receptionist Job Summary: The Receptionist is the first point of contact for visitors and clients. This role involves managing the front desk, handling incoming calls, and providing administrative support. Key Responsibilities: Greeting and welcome guests as soon as they arrive at the office. Direct visitors to the appropriate person and office. Answer, screen, and forward incoming phone calls. Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures). Provide basic and accurate information in-person and via phone/email. Receive, sort, and distribute daily mail/deliveries. Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges). Order front office supplies and keep inventory of stock. Update calendars and schedule meetings. Arrange travel and accommodation and prepare vouchers. Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing. Qualifications: Proven work experience as a Receptionist, Front Office Representative, or similar role. Proficiency in Microsoft Office Suite. Hands-on experience with office equipment (e.g. fax machines and printers). Professional attitude and appearance. Solid written and verbal communication skills. Ability to be resourceful and proactive when issues arise. Excellent organizational skills. Multitasking and time-management skills, with the ability to prioritize tasks. Customer service attitude. High school degree; additional certification in Office Management is a plus. Key Skills: Communication skills Organizational skills Time management Attention to detail Problem-solving Proficiency in MS Office

A proactive telecaller to manage communication with our network of distributors. The role involves reaching out to existing distributors providing product information assisting with orders, addressing queries, and ensuring distributor satisfaction.

Call Management Email checking, call logs and email closure by replying to user with status. Phone calls, assignment of calls & follow-up for closure. Workflow system full overview & process Mandatory call log in Workflow system, and review process calls Daily, Weekly, monthly etc. Inventory management, Incident management, request call management. All new assets should tagged and maintain data in related inventory list and Workflow system. Vendor Management Take follow-up with vendor for daily case to case basis for laptops calls. Co-ordinate with different vendors for service. Other work: New Joinee updation in New Joinee list & put reminder to create email ids After joining send IT manual and update user list Shift schedule preparation on every Friday. Asset Label Printing Gate pass preparation if material sending out & track the same Zoom meeting creation Check for VC help one day prior to meeting and accordingly assign call to engineer. Responsibility: Understand the nature of the issues the customer is facing and provide adequate solutions for the same. Respond to customer queries and complaints. Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email. Report difficult or complex issues to the Help Desk Manager. Try finding a feasible solution as soon as possible. Provide excellent customer service to the clients. Follow up with the customers on a regular basis. Maintain the record of common issues related to customer complaints and report them to higher management. Determine potential issues and get them resolved beforehand. Suggest improvements in the existing procedures. Ensure that all the issues are resolved on time. Requirements: Hands-on experience in resolving technical issues/ Tickets. Excellent communication and interpersonal skills. Excellent problem-solving abilities Team management skills. Should be a patient listener.

Front Office Executive(Only Female Candidates) We are seeking a friendly and organized receptionist to warmly welcome visitors, manage incoming calls, and provide assistance as needed Responsibilities include maintaining a neat reception area, scheduling appointments, handling basic administrative tasks, and monitoring access The ideal candidate should have a high school diploma, prior customer service experience, good communication skills, and basic computer proficiency

ESSENTIAL SKILLS: Candidate should be comfortable to work in 24/7 environment. Diploma or equivalent in IT or related fields with 3 years of work experience in IT hardware/software required. Microsoft Certified Desktop Technician preferred. TECHNICAL SKILLS: Extensive knowledge of troubleshooting Windows 10 and Mac Monterey operating systems. Expertise in installing, configuring, and troubleshooting Microsoft Office 365 applications. Expert level knowledge of troubleshooting Internet technology and networking concepts such as VPN. Should be skilled in virus/malware removal and troubleshooting customized applications. Coordinate activities with third party vendors as needed for Order fulfillment, Warranties and so forth. Knowledge of mobile device COMMUNICATION SKILLS: Candidate should have excellent communication - Strong command of English sentence structure, vocabulary, and grammar. Neutral accent, suitable speech rate, appealing voice, and confident tone. Ability to talk naturally with no need for filler. Call management and effective email communication skills.