63 Call Management Jobs - Page 2

job title: customer support executive electric vehicle process lob: electric vehicle process (us) location: udyog vihar, sector 18, gurugram work mode: work from office work days: 5 days a week (majority night shift as per us hours) job overview: we are looking for customer support executives with excellent communication skills in english to handle customer queries for an international electric vehicle process. key responsibilities: handle customer queries related to electric vehicles and services provide high-quality customer support via voice and written communication maintain accuracy and professionalism while resolving customer concerns ensure adherence to company guidelines and service ...

You will be responsible for reception and call management, visitor or guest management, managing inward and outward couriers, library management, admission management, material management, housekeeping management, security management, assisting faculty, staff management, and student outreach activities. RNB Global University, located in Bikaner, Rajasthan, is a renowned institution dedicated to academic excellence and nurturing future leaders. Established in 2015 by the Rajasthan Vidhan Sabha and approved by the University Grants Commission (UGC), the university offers UGC-recognized degrees. The campus is equipped with modern facilities including state-of-the-art libraries, world-class lect...

This role is for a dedicated Client Partner - Accounts Receivable , focusing on the crucial task of managing and resolving outstanding claims for US healthcare customers. The ideal candidate will possess strong analytical and communication skills, with a focus on maximizing revenue recovery and maintaining meticulous documentation. Responsibilities Perform pre-call analysis and check claim status by calling the payer or utilizing IVR/web portal services. Maintain adequate documentation on client software, ensuring a clear audit trail and facilitating the submission of necessary documents to insurance companies. Record after-call actions and perform post-call analysis for effective claim foll...

We are looking for a dynamic and detail-oriented Executive Assistant to support senior management. The ideal candidate will be highly organized, proactive, and adept at multitasking in a fast-paced corporate environment. Key Responsibilities: Manage and coordinate the executives schedule, appointments, and travel. Handle correspondence, emails, and phone calls professionally. Prepare reports, presentations, and meeting materials. Organize and maintain files, records, and documentation. Coordinate meetings, conferences, and corporate events. Oversee general office administration and support daily operations. Experience :- 2-3yrs Salary :- 25-30k Interested candidate share your cv at 704249489...

You should be a female candidate with an understanding of front desk management, call management, patient management, and monitoring & follow-up of camp activities. You should have good communication skills and be proficient in computer usage. A minimum of 6 months to 2 years of experience is required for this full-time position. A graduation degree is preferred. As a female candidate, you will be responsible for managing the front desk, handling calls, managing patients, and monitoring camp activities. Good communication skills and proficiency in computer usage are essential for this role. The ideal candidate should have a minimum of 6 months to 2 years of experience. This full-time positio...

You will be joining NucleusEduacademy as a Tele caller in Kota. Your responsibility will involve making calls to potential students, providing detailed information about educational offerings, addressing queries, and facilitating the enrollment process. Your role will include engaging with students and parents to promote the educational services provided by NucleusEduacademy. To excel in this role, you should possess excellent communication and interpersonal skills. Your ability to persuade and convince effectively will be crucial. Prior experience in telemarketing or customer service will be advantageous. Collaborating effectively in a team environment is essential. Proficiency in relevant ...

As a Personal Assistant to Mr. Sen, you will play a crucial role in supporting him to manage his professional and personal affairs efficiently. Your proactive and trustworthy nature, coupled with excellent organizational skills, will be key in handling a diverse range of tasks with discretion. Your responsibilities will include managing incoming calls for Mr. Sen, responding to communications promptly and professionally, overseeing his social media accounts, and ensuring consistency in brand voice and image across all platforms. You will also be responsible for scheduling and organizing meetings and appointments, preparing detailed trip itineraries, and maintaining accurate records of financ...

Greetings from Copiam Ventures! We are currently hiring for an Executive Assistant. Location: Remote Experience Required: 3 Years Salary: 25,000 per month Qualifications: Graduate We are looking for an Executive Assistant reporting to the Director of the company. Handling office-management duties as well as maintaining personal events tracker, making travel arrangements, handling calendar events, organizing reports and documents, answering phone calls, setting up meetings, screening visitors, and many more similar duties. Typical duties include: Manage professional and personal scheduling for the Director, including agendas, mail, email, phone calls, client management, and other company logi...

As a Customer Care Dispatcher at our Mumbai location, you will be responsible for handling customer inbound calls through SFDC, aligning with customers for unplanned paid jobs for Field Service Engineer visits, planning and scheduling service engineers for unplanned service orders, managing intra-call status updates and escalation processes with field management, and ensuring knowledge of the geographic territory or ability to learn geographic coverage and travel time for engineers. You will also be measuring Service Quality Parameters such as Response Time (RT), Uptime, TAT (turnaround time), FTFR (First time First resolution), ensuring customer satisfaction/NPS, aligning with Contract SLAs...

We are seeking a welcoming and adaptable Front Office Executive to be the first point of contact for our real estate firm. This role is crucial for creating a positive impression, efficiently managing communications, and supporting our clients with a high level of professionalism and self-control. Key Responsibilities: Guest Welcome: Warmly welcome and greet all guests and visitors to the real estate firm, ensuring a professional and hospitable first impression. Call Management: Efficiently handle all incoming and outbound telephone calls, directing them appropriately, taking messages, and providing information as required. Customer Needs Management: Demonstrate adaptability in coping with t...

As a team member at Ankura, you will thrive in a culture built on collaboration, innovation, and growth. Our commitment to fostering connections ensures that every individual feels valued within our dynamic and supportive community. In the role of Administrative Help Desk Associate, you will be responsible for providing comprehensive support to our staff and management worldwide. This includes managing inquiries, troubleshooting issues, and facilitating seamless operations across global administrative functions. Key Responsibilities: - Providing remote assistance to resolve administrative issues across different time zones. - Assisting in diary/calendar management. - Generating purchase orde...

Skill required: Voice - Service Desk Voice Support Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do A Senior Analyst will be responsible for management of a team and continuously strives to enhance operating practices and deliver value added opportunities to optimize the effective provision of client service. The Senior Analyst will work as part of the management team striving to meet all SLAs, targets and objectives through effective staff managementManage Operations from process & measurement standpointMaintain regular communications with team on departmental and individual level performance expectations W...

You will be responsible for handling multiple customer service roles in an International BPO setting for US-based clients across Debt Management, Emergency Services, and Healthcare verticals. As a Customer Service Executive, you will engage in activities such as inbound/outbound calling, lead generation, cold calling, sales follow-ups, sales closures, critical response support, complaint resolution, patient/client support, CRM updates, call management, and follow-ups. The open positions include Customer Service Executive roles in Debt Management, Emergency Services, and US Healthcare. Each role has specific shift timings and job responsibilities tailored to the respective verticals. You must...

As a part of Ankura, you will be an integral member of a team that values excellence, innovation, and continuous growth. Our culture thrives on collaboration and connections, creating an environment where team members are encouraged to engage and innovate together. We prioritize presence and engagement to ensure that every individual feels connected and valued within our dynamic and supportive community. The role of Administrative Help Desk Associate at Ankura involves providing comprehensive administrative support and assistance to staff and management worldwide. Your responsibilities will include managing and responding to inquiries, troubleshooting issues in a timely manner, and ensuring ...

Roles and Responsibilities We are seeking a highly organized, proactive, and detail-oriented Executive Assistant to support our MD. The ideal candidate will provide both personal and executive administrative assistance.

Role & responsibilities Designation- IT Helpdesk Coordinator Experience 1 years + Location Mumbai, Goregoan. Education- Any Graduates. Please find the JD Attached- Call Management Email checking, call logs and email closure by replying to user with status. Phone calls, assignment of calls & follow-up for closure. Workflow system full overview & process Mandatory call log in Workflow system, and review process calls Daily, Weekly, monthly etc. Inventory management, Incident management, request call management. All new assets should tagged and maintain data in related inventory list and Workflow system. Monthly share addition/deletion to Finance for FA register update and Corporate Function fo...

We are seeking dynamic Customer Support Executives to join our team in India. The ideal candidates will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and issues are resolved efficiently. Candidates with 1-5 years of experience in customer service or support roles are encouraged to apply. Responding to customer queries via phone, email, and chat in a timely and professional manner. Providing accurate information about products and services to customers. Resolving customer complaints and issues efficiently and effectively. Maintaining customer records and updating information in the database. Collaborating with other departme...

Candidate will be responsible to manage a team of 50 + people along with TL's reporting to the person. Will be responsible for customer satisfaction Role Description This is a full-time on-site role for an Assistant Customer Service Manager at Policybazaar.com in Gurugram. The role involves overseeing customer satisfaction, managing customer service operations, providing customer support, utilizing analytical skills, and effective communication with customers. Job Summary: The Assistant Manager, Customer Service, is responsible for supporting the Customer Service Manager in overseeing day-to-day operations of the customer service team. This role involves managing a team of customer service r...

What you will do The Core Agent is responsible for providing general information about the hotel and assisting callers. Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processes reservations from the sales office, other hotel departments, and travel agents. Knows the type of rooms available as well as their location and layout. Creates and maintains reservation records by date of arrival and alphabetical listing. Communicates reservation information to the front desk. Open and close the availability as and when required of hotel in all channels and website. Comply with Four Seasons standards for sales and marketing, while working harmonio...

A professional Receptionist is required for a CA office to handle front desk operations, manage calls, schedule client meetings, Maintain records, and assist with administrative tasks. Strong communication, organization, and MS Office skills required Required Candidate profile Any graduate with 2-3 years of experience as a Receptionist Skilled in client queries, call handling, scheduling, and documentation Courteous, detail-oriented, and proficient in MS Office Perks and benefits reimbursement/ good work culture

Role & responsibilities Designation- IT Helpdesk Coordinator Experience 1 years + Location Mumbai, Goregoan. Education- Any Graduates. Please find the JD Attached- Call Management Email checking, call logs and email closure by replying to user with status. Phone calls, assignment of calls & follow-up for closure. Workflow system full overview & process Mandatory call log in Workflow system, and review process calls Daily, Weekly, monthly etc. Inventory management, Incident management, request call management. All new assets should tagged and maintain data in related inventory list and Workflow system. Monthly share addition/deletion to Finance for FA register update and Corporate Function fo...

Well-organized, presentable, and proactive FEMALE who can work as a Front-Desk Executive with administrative support. Along with Frontdesk, should Assist with daily office operations and general administration •

Role & responsibilities Designation- IT Helpdesk Coordinator Experience 1 years + Location Mumbai, Goregoan. Education- Any Graduates. Budget- 4.30Lpa/ 4.5lpa Max. Please find the JD Attached- Call Management Email checking, call logs and email closure by replying to user with status. Phone calls, assignment of calls & follow-up for closure. Workflow system full overview & process Mandatory call log in Workflow system, and review process calls Daily, Weekly, monthly etc. Inventory management, Incident management, request call management. All new assets should tagged and maintain data in related inventory list and Workflow system. Monthly share addition/deletion to Finance for FA register upd...

Key Responsibilities: Handle inbound and outbound customer interactions via phone, email, or chat Address and resolve customer concerns promptly and accurately Document customer interactions and update records Provide detailed product or service information to customers Collaborate with internal teams to resolve complex issues Maintain adherence to company policies and service standards Candidate Profile: Excellent command of spoken and written English Graduate or undergraduate degree holders Experience in customer service preferred but freshers can apply Strong problem-solving and multitasking skills Willingness to work in rotational shifts including nights Immediate joiners preferred

Key Responsibilities: Manage inbound and outbound communication via phone, email, and chat with international customers Resolve complex queries related to products, services, data analysis, or knowledge-based tasks Maintain accurate documentation and update client records Follow client-specific guidelines and adhere to quality standards Collaborate with cross-functional teams to ensure customer satisfaction Meet individual and team performance targets Candidate Profile: Excellent verbal and written English skills Graduate or undergraduate degree holders Experience in international BPO or KPO preferred but freshers can apply Comfortable working in rotational shifts including night shifts Stro...