34 Call Logging Jobs - Page 2

The purpose of your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will be responsible for supporting the process by managing transactions as per required quality standards and fielding all incoming help requests from clients via telephone and/or emails in a courteous manner. It is essential to document all pertinent end user identification information, including name, department, contact information, and nature of the problem or issue. You will need to update your availability in the RAVE system to ensure the productivity of the process and record, track, and document all querie...

The role aims to provide effective technical support to the process and proactively resolve client issues either directly or through timely escalation to adhere to process SLAs. Responsibilities include managing transactions, handling help requests from clients via telephone and/or emails, documenting pertinent end user information, updating availability in the RAVE system, recording and tracking all queries, following standard processes to resolve client issues, accessing internal knowledge bases for effective problem resolution, learning product details, analyzing call logs to identify trends, updating self-help documents for customers, escalating serious client issues to Team leader, ensu...

The role aims to provide efficient technical support to the process and address client issues either directly or by escalating them promptly to meet process SLAs. You will be responsible for managing transactions according to quality standards, handling incoming help requests from clients courteously via phone and email, and documenting relevant end user information and problem details. Updating your availability in the RAVE system to ensure process productivity and recording all queries, steps taken for problem-solving, and resolutions achieved are also key responsibilities. You will need to follow standard procedures to resolve client queries within the defined SLAs, leverage internal know...

The purpose of this role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will be responsible for managing transactions as per required quality standards, fielding all incoming help requests from clients in a courteous manner, and documenting all pertinent end user identification information. Moreover, you will update your availability in the RAVE system, record, track, and document all queries received, and follow standard processes and procedures to resolve client queries within the defined SLAs. As part of this role, you will access and maintain internal knowledge bases, resources, a...

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job Description Role Purpose The purpose of the rol...

Key Responsibilities: Handle inbound and outbound calls, emails, and chats with international customers Resolve customer queries related to products, services, billing, and accounts Maintain accurate and timely documentation of customer interactions Follow client guidelines and adhere to quality standards Collaborate with internal teams to ensure customer satisfaction Meet individual and team performance targets Candidate Profile: Excellent spoken and written English skills Graduate or undergraduate degree holders Prior experience in international BPO preferred but freshers can apply Comfortable working in rotational and night shifts Strong problem-solving and multitasking skills Immediate j...

Key Responsibilities: Handle inbound and outbound calls or chats related to flight bookings or ride requests Assist customers with itinerary changes, cancellations, refunds, billing, and technical issues Ensure high customer satisfaction through effective problem-solving and communication Maintain records of customer interactions using internal tools and CRM systems Adhere to process guidelines, call quality standards, and daily targets Candidate Profile: Excellent fluency in English (verbal and written) Prior experience in international voice or blended processes preferred Quick learner with strong multitasking skills Comfortable with night shifts and rotational work schedules Undergraduate...

We are looking for dedicated Customer Service Executives to handle international customer interactions. The role involves managing inbound and outbound calls, resolving customer queries, and ensuring excellent service delivery to clients across global markets. Key Responsibilities: Handle inbound and outbound calls from international customers Provide accurate information and resolve queries efficiently Maintain professionalism and follow service protocols Document customer interactions and update records accurately Collaborate with global teams for issue resolution Adhere to company guidelines and international standards Candidate Profile: Excellent command over English Comfortable working ...

Position: Research Data Executive Eligibility: Master in Computer (M.Sc. in Computer Science/Master in Computer Application / Master in Biostatistics) Desirable: Well versed in internet of things (IoT), search engine tools, Microsoft Office Tools Desirable Work Experience: 1-2 years after post-graduation Work Profile: (1) Regular monitoring of Websites of National Funding Agencies like DST, DSIR, DBT, ICAR, ICMR etc. and International Funding Agencies to keep track of Call for Proposals on Prioritized Research Thrust Areas (2) Keeping Constant Updates on these Recent Call for Proposals and forwarding to concern Institutes/Department timely so that they can proceed for next level of timely pr...