181 Call Jobs - Page 8

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced 50k call kavya@7849020010 call hr Indu@7848820046 call hr aditi@7795311459

We are having 500+ Active Positions for INTERNATIONAL CHAT PROCESSES for a TOP MNC at Gurgaon. Salary Range: 15K to 30K inhand + Other Allowances Cab: Both side or One side ( Depends on your preference) Roles and Responsibilities Handle international chat process. Provide customer support through chat. Resolve customer queries and concerns in a timely and professional manner. Desired Candidate Profile 0-6 years of experience is considered Any graduation degree OR Undergraduate is accepted. Proficiency in English language required. Basic computer skills necessary CONTACT IMMEDIATELY --------------------------- Seniorr Hr Runjun -- 9897083050 Email: runjun18@gmail.com NO CHARGES

Min 1yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile IMMEDIATE JOINER GRADUATE Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English

Quality Control Executive 1. Know your role at TruKKer. Role Overview: We are seeking a skilled and detail-oriented Quality Analyst from the BPO sector who specializes in call audits, performance scoring, and process improvement. The ideal candidate will be responsible for monitoring customer interactions, evaluating performance against quality standards, and ensuring agents adhere to business and communication protocols.Key Responsibilities: • Perform daily call audits to evaluate agent performance based on pre-defined audit parameters. • Ensure adherence to communication scripts, process guidelines, and customer handling protocols. • Assess and assign quality scores for each call, based on accuracy, empathy, product knowledge, and resolution. • Validate that agents confirm and document customer details accurately during interactions. • Categorize and document audit findings under Critical, Non-Critical, and Business Critical errors. • Provide constructive feedback to team leads and agents to drive performance improvements. • Work closely with Training and Operations teams to calibrate quality parameters. • Analyze QA reports and identify process gaps or improvement areas. • Maintain thorough documentation of audits and feedback logs. • Participate in root cause analysis for repeated quality issues and drive corrective actions. Requirements: • Bachelors degree in English or any given field. • Proven experience in quality control or quality Analyst. • Strong knowledge of quality control standards, tools, and methodologies (e.g., Six Sigma, 5S, ISO). • Proficient in using QC tools like checklists, control charts, inspection reports. • Excellent analytical and problem-solving skills. • Strong communication and documentation abilities. Preferred Qualifications: • Bachelor's degree in any discipline. • 1+ years of experience as a Quality Analyst in a BPO / Call Center environment. • Strong understanding of call audit processes, quality monitoring, and scoring. • Hands-on experience with audit forms, feedback documentation, and compliance monitoring. • Familiarity with CRM systems . • Excellent verbal and written communication skills. • Proficient in MS Excel and QA reporting. Key Competencies: • Attention to detail • Strong analytical and evaluation skills • Process adherence and policy enforcement • Coaching and feedback delivery • Ability to work under pressure and meet tight deadlines • High integrity and data confidentiality Why Join Us? Cutting-edge technology stack and exciting projects. Collaborative work culture with opportunities for learning and growth. Competitive salary and benefits package. Opportunity to work with a high-performance team in a fast-growing company. If you are passionate about building scalable applications and solving complex challenges, wed love to hear from you!

About the Role: Are you someone who understands how stock market scams unfold? Can you speak confidently with traders, understand their concerns, and help them take the right steps? If yes this role is for you. Were looking for bright candidates who can act as the first point of contact for victims of trading-related frauds. Your role will be to listen, guide, and coordinate with affected retail traders and work with our internal compliance team to help build strong cases against unethical practices in the market. What Youll Do: Talk to impacted traders to understand how they’ve been misled or scammed Collect and document evidence, proofs, transaction records, and broker details Listen , understand the scam and decide whether the case can be taken for recovery & if so, get the case registered on the platform Coordinate internally with our legal & drafting team to prepare complaint submissions Maintain detailed records of each case and escalate high-risk issues appropriately Who You Should Be: Have 0.5–2 years of experience in client interaction / calling roles (preferably financial services or broking) A strong grip on stock market basics, SEBI rules, F&O scams, tip-selling frauds, and broker misconduct is preferable Excellent verbal communication skills in Hindi & English Confident in speaking empathetically yet assertively to clients Comfortable handling sensitive conversations over the phone Organized, detail-oriented and calm under pressure What Makes This Role Unique: You’ll be directly involved in interacting people who’ve lost money in the market due to scams You’ll work closely with Cyber, RBI & SEBI-registered compliance experts You’ll gain deep insights into stock market regulations, fraud investigation, and investor protection frameworks Ready to join the fight against financial fraud? Apply now and help restore integrity to India’s capital markets — one case at a time. Call @ 98778 37011

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 50k kashish@7816842400 kavya@7849020010 ruth@9590520040 indu@7848820046 call aditi@7795311459