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4.0 - 8.0 years
0 Lacs
haryana
On-site
As an experienced Wireless Network Engineer, your role will involve the following responsibilities: - Responsible for the low level design, evolution, build, and configuration of the WLAN. - Manage the availability, performance scalability, and efficiency of the radio with core by engineering reliability and network management features into systems. - Liaison and co-working with equipment suppliers and 3rd party technical resources. - Demonstrate relevant design and deployment experience mainly with Cisco WLAN systems. - Support the Auditing & performance teams for network improvement in terms of performance, Capacity utilization, redundancy, and design. - Support & Coordinate for E2E soluti...
Posted 1 week ago
3.0 - 7.0 years
0 Lacs
delhi
On-site
You are an experienced FreeSWITCH Developer looking to join the team at Webvio Technologies. Your main responsibilities will include setting up, configuring, and maintaining FreeSWITCH systems for both production and development environments. You will also be developing, customizing, and optimizing call flows, IVR applications, SIP trunking, and conferencing solutions. Integrating FreeSWITCH with databases, APIs, and third-party applications will be a key part of your role. Monitoring, troubleshooting, and resolving issues related to call quality, signaling, and media will also be within your remit. It will be essential to ensure system stability, scalability, and high availability, as well ...
Posted 1 week ago
0.0 - 4.0 years
0 Lacs
delhi
On-site
This is a remote position. As a proactive and innovative Prompt Engineer Intern, you will have the opportunity to work remotely and collaborate with our AI and engineering teams. Your primary responsibility will involve designing, testing, and refining prompts that enhance the performance of our conversational assistants. By leveraging your creativity and technical skills, you will play a vital role in improving the overall user experience by ensuring accurate, relevant, and engaging responses from our assistants. In this role, your key responsibilities will include: - Design & Experimentation: Creating and testing various prompt strategies to optimize AI assistant performance. - Collaborati...
Posted 2 weeks ago
3.0 - 5.0 years
6 - 10 Lacs
Mohali
Work from Office
Role Overview: The L2 Engineers provide frontline support for incident resolution, ticket triage, call routing issues, IVR updates, and MACD (Move, Add, Change, Delete) tasks . Operating in a 24x7 environment , they ensure seamless service operations and user support. Key Responsibilities: Monitor and manage Amazon Connect environments for performance issues, alerts, and service degradations. Handle ticket triage, initial troubleshooting, and resolution of standard incidents . Manage IVR updates, call routing configurations, and number provisioning to optimize contact flows. Execute MACD tasks , including user provisioning, permission management, and skill group adjustments. Escalate complex...
Posted 3 months ago
3.0 - 5.0 years
6 - 10 Lacs
Chandigarh
Work from Office
Role Overview: The L2 Engineers provide frontline support for incident resolution, ticket triage, call routing issues, IVR updates, and MACD (Move, Add, Change, Delete) tasks . Operating in a 24x7 environment , they ensure seamless service operations and user support. Key Responsibilities: Monitor and manage Amazon Connect environments for performance issues, alerts, and service degradations. Handle ticket triage, initial troubleshooting, and resolution of standard incidents . Manage IVR updates, call routing configurations, and number provisioning to optimize contact flows. Execute MACD tasks , including user provisioning, permission management, and skill group adjustments. Escalate complex...
Posted 3 months ago
12.0 - 20.0 years
30 - 45 Lacs
Gurugram, Bengaluru
Hybrid
Role & responsibilities Design and develop end-to-end contact center solutions using Salesforce and Amazon Connect. Collaborate with business stakeholders to understand their contact center requirements and translate them into technical solutions. Lead the architecture and design of complex contact center systems, ensuring they meet business needs and align with industry best practices. Provide technical leadership and guidance to development teams throughout the project lifecycle. Ensure the scalability, security, and performance of contact center solutions. Stay updated with the latest trends and technologies in Salesforce, Amazon Connect and contact center solutions Preferred candidate pr...
Posted 3 months ago
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