21 Call Flows Jobs

Job Description The Nokia Policy Controller Global CARE Team is seeking highly motivated professionals to join our elite group in driving Nokia's cutting-edge Policy and Charging Rules Function (PCRF) platform, the Nokia Policy Controller. The incumbent will address complex software issues, create Root Cause Analysis documents, and work with global teams to improve customer satisfaction and technical excellence. Will enjoy flexible handovers across time zones to minimize after-hours assistance, while diving into advanced topics such as Aerospike DB and 5G call flows. Seize this chance to expand your skills and contribute to delivering high-quality customer interactions. How You Will Contribu...

Role Overview: You will be joining the Nokia Policy Controller Global CARE Team to work on the cutting-edge Policy and Charging Rules Function (PCRF) platform, the "Nokia Policy Controller". Your responsibilities will include addressing complex software issues, creating Root Cause Analysis documents, and collaborating with global teams to enhance customer satisfaction and technical excellence. You will have the opportunity to work on advanced topics such as Aerospike DB and 5G call flows, contributing to high-quality customer interactions. Key Responsibilities: - Use advanced analytical skills to solve complex problems and approach issues from a new perspective. - Troubleshoot, diagnose, adv...

As a Contact Center Solution / Technology Architect with hands-on experience, your role will involve assessing the current contact center architecture and designing a migration roadmap to a CCaaS platform. You will be responsible for recommending solution architecture for platform modernization and identifying opportunities to enhance customer experience using AI technologies such as intent detection, virtual assistants, predictive routing, and sentiment analysis. Key Responsibilities: - Proficiency in contact center technologies including on-premises and CCaaS - Deep knowledge of call flows, IVR, skill-based routing, omnichannel servicing, and customer journey orchestration - Knowledge of R...

As a Sprinklr Architect, your role will involve leading the design, implementation, and optimization of Sprinklr solutions to meet business objectives. You will be responsible for architecting scalable and high-performance Sprinklr Unified-CXM/CCaaS environments for complex deployments. Your key responsibilities will include: - Guiding the configuration, customization, and integration of Sprinklr modules such as social listening, engagement, analytics, and automation. - Providing strategic technical guidance on voice architecture, call flows, data architecture, API integrations, and cloud deployments. - Collaborating with internal stakeholders and Sprinklr's ecosystem to validate and transla...

We are looking for a Junior Network & VoIP Engineer to support our IT and communication systems. This role is ideal for fresh graduates or candidates with up to 1 year of experience who are eager to learn, grow, and build a career in networking and VoIP technologies. Requirements Network Support Assist with basic configuration and troubleshooting of network devices (routers, switches, access points). Support day-to-day network monitoring and reporting. Help maintain LAN/WAN connectivity and resolve minor network issues. Assist in managing IP addresses, DHCP, DNS, and VLANs. Follow standard procedures for network incidents and escalate as needed. VoIP Support Support configuration and trouble...

As a Sprinklr Architect, your role will involve leading the design, implementation, and optimization of Sprinklr solutions to align with business goals. Your responsibilities will include: - Architecting scalable, high-performance Sprinklr Unified-CXM/CCaaS environments for complex deployments. - Guiding configuration, customization, and integration of Sprinklr modules such as social listening, engagement, analytics, and automation. - Providing strategic technical guidance on voice architecture, call flows, data architecture, API integrations, and cloud deployments. - Collaborating with internal stakeholders and Sprinklr's ecosystem to validate and translate requirements into technical solut...

Job Description Minimum Qualification : - B-Tech/BE (EC) Number of year of experience 6+ Years Candidates should have a good understanding of Wireless Communication (2G/3G/4G) Good experience of Deployment/Integration/Planning/Design/Testing& Troubleshooting in VNF and CNF in Projects for ( NTAS/ SBC /CFX ) Candidate should have knowledge in Nokia TAS/CFX/SBC VNF and CNF Candidate should have in-depth knowledge in IMS core (P-CSCF, S-CSCF,I-CSCF, TAS, MRF, BGCF,MGCF etc) Candidate should have in depth knowledge of Call flows end to end (CS, IMS, Volte , LTE & Features related ) Candidate should be very good hands-on experience on Linux, Docker Candidate should be very good experience in SIP ...

Job Description Minimum Qualification : - B-Tech/BE (EC) Number of year of experience 6+ Years Candidates should have a good understanding of Wireless Communication (2G/3G/4G) Good experience of Deployment/Integration/Planning/Design/Testing& Troubleshooting in VNF and CNF in Projects for ( NTAS/ SBC /CFX ) Candidate should have knowledge in Nokia TAS/CFX/SBC VNF and CNF Candidate should have in-depth knowledge in IMS core (P-CSCF, S-CSCF,I-CSCF, TAS, MRF, BGCF,MGCF etc) Candidate should have in depth knowledge of Call flows end to end (CS, IMS, Volte , LTE & Features related ) Candidate should be very good hands-on experience on Linux, Docker Candidate should be very good experience in SIP ...

As a candidate for the job position, you are expected to have a minimum qualification of B-Tech/BE (EC) with at least 6+ years of experience. Your role will involve a good understanding of Wireless Communication (2G/3G/4G) and experience in Deployment, Integration, Planning, Design, Testing, and Troubleshooting in VNF and CNF projects for NTAS, SBC, and CFX. Additionally, you should possess knowledge in Nokia TAS, CFX, and SBC VNF and CNF. Your expertise should include an in-depth understanding of IMS core components such as P-CSCF, S-CSCF, I-CSCF, TAS, MRF, BGCF, and MGCF. You should also demonstrate proficiency in Call flows end to end for CS, IMS, VoLTE, LTE, and related features. Hands-o...

Role Overview: As a member of the R1 RCM India team, your role will involve day-to-day support and maintenance of Genesys PureCloud Solutions. You will be responsible for MACD on Genesys, including call flows, SIP trunks, and acting as L3 support during issues to drive towards resolution. Additionally, you will work with various internal and external application teams to integrate their platforms with Genesys. Your tasks will also include migration and implementation of Genesys PureCloud Solution, monitoring project progress, adjusting as necessary for successful project delivery, creating documentation and knowledge base, managing incidents and service requests, coordinating team activities...

Company Overview R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For 2023 by Great Place To Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare simpler and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities Job Description Core Responsibilit...

As a Testing Engineer at Wipro, you will be responsible for performing functional, integration, regression, and UAT Testing for Genesys Cloud Contact Center solutions. Your key responsibilities will include: - Validating and testing routing strategies, call flows, IVR, Chatbots, and Digital channels within Genesys Cloud. - Working with Genesys cloud admin console to configure, test, and troubleshoot Contact center features. - Supporting test planning, test case design, test data creation, and execution. - Identifying, documenting, and tracking defects using tools like JIRA / ALM. - Collaborating with developers, business analysts, and administrators to ensure defects are resolved and reteste...

Join our Team About this opportunity: The L3 RAN Level Assurance Engineer is responsible for 2nd-level assurance and fault management across RAN technologies (2G/3G/4G/5G). The role focuses on triaging and resolving jeopardy alerts and customer-impacting faults within defined SLAs/WLAs, coordinating with field operations, L2/L3 teams, vendors and customers, and maintaining high operational standards in a 24x7 environment. What you will do: Monitor, triage and resolve jeopardy alerts and fault tickets within SLA/WLA targets. Perform initial ticket triage: analyse fault tickets, determine root cause where possible, and route accurately to L2/L3 or external vendors with clear instructions. Main...

Job Description: As a Prompt Engineer Intern in this remote position, you will collaborate with AI and engineering teams to enhance the performance of conversational assistants by designing and testing prompt strategies. Your creativity and technical skills will play a crucial role in ensuring accurate and engaging responses for users. Key Responsibilities: - Design & Experimentation: Create and test various prompt strategies to optimize AI assistant performance. - Collaboration: Work with cross-functional teams to understand requirements, gather feedback, and iterate on prompt designs. - Data Analysis: Analyze the effectiveness of different prompts using performance metrics and user feedbac...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA The Team Lead, Managed Services Operations operates within a Services Division and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within NTT. This role ensures managed service is provided to all clients, thereby ensuring that their collaboration systems rem...

As an experienced Wireless Network Engineer, your role will involve the following responsibilities: - Responsible for the low level design, evolution, build, and configuration of the WLAN. - Manage the availability, performance scalability, and efficiency of the radio with core by engineering reliability and network management features into systems. - Liaison and co-working with equipment suppliers and 3rd party technical resources. - Demonstrate relevant design and deployment experience mainly with Cisco WLAN systems. - Support the Auditing & performance teams for network improvement in terms of performance, Capacity utilization, redundancy, and design. - Support & Coordinate for E2E soluti...

You are an experienced FreeSWITCH Developer looking to join the team at Webvio Technologies. Your main responsibilities will include setting up, configuring, and maintaining FreeSWITCH systems for both production and development environments. You will also be developing, customizing, and optimizing call flows, IVR applications, SIP trunking, and conferencing solutions. Integrating FreeSWITCH with databases, APIs, and third-party applications will be a key part of your role. Monitoring, troubleshooting, and resolving issues related to call quality, signaling, and media will also be within your remit. It will be essential to ensure system stability, scalability, and high availability, as well ...

This is a remote position. As a proactive and innovative Prompt Engineer Intern, you will have the opportunity to work remotely and collaborate with our AI and engineering teams. Your primary responsibility will involve designing, testing, and refining prompts that enhance the performance of our conversational assistants. By leveraging your creativity and technical skills, you will play a vital role in improving the overall user experience by ensuring accurate, relevant, and engaging responses from our assistants. In this role, your key responsibilities will include: - Design & Experimentation: Creating and testing various prompt strategies to optimize AI assistant performance. - Collaborati...

Role Overview: The L2 Engineers provide frontline support for incident resolution, ticket triage, call routing issues, IVR updates, and MACD (Move, Add, Change, Delete) tasks . Operating in a 24x7 environment , they ensure seamless service operations and user support. Key Responsibilities: Monitor and manage Amazon Connect environments for performance issues, alerts, and service degradations. Handle ticket triage, initial troubleshooting, and resolution of standard incidents . Manage IVR updates, call routing configurations, and number provisioning to optimize contact flows. Execute MACD tasks , including user provisioning, permission management, and skill group adjustments. Escalate complex...

Role Overview: The L2 Engineers provide frontline support for incident resolution, ticket triage, call routing issues, IVR updates, and MACD (Move, Add, Change, Delete) tasks . Operating in a 24x7 environment , they ensure seamless service operations and user support. Key Responsibilities: Monitor and manage Amazon Connect environments for performance issues, alerts, and service degradations. Handle ticket triage, initial troubleshooting, and resolution of standard incidents . Manage IVR updates, call routing configurations, and number provisioning to optimize contact flows. Execute MACD tasks , including user provisioning, permission management, and skill group adjustments. Escalate complex...

Role & responsibilities Design and develop end-to-end contact center solutions using Salesforce and Amazon Connect. Collaborate with business stakeholders to understand their contact center requirements and translate them into technical solutions. Lead the architecture and design of complex contact center systems, ensuring they meet business needs and align with industry best practices. Provide technical leadership and guidance to development teams throughout the project lifecycle. Ensure the scalability, security, and performance of contact center solutions. Stay updated with the latest trends and technologies in Salesforce, Amazon Connect and contact center solutions Preferred candidate pr...