Quality Analyst Frankfinn Aviation Services Pvt. Limited

1.0 - 5.0 years

0 Lacs

all india, gurugram

On-site

Role Overview: You will be responsible for call audit, both live and recorded calls, in a team setting. Your role will involve assessing the team's performance based on call duration, number of calls audited, and adherence to Average Handling Time (AHT) standards. You will also be involved in call calibration and sharing feedback with team members. Key Responsibilities: - Conducting call audits for both live and recorded calls - Monitoring team's performance metrics such as call duration and AHT - Sharing feedback with team members on call quality and performance - Participating in call calibration sessions - Maintaining records of number of calls audited - Ensuring adherence to quality stan...

Posted 2 weeks ago

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Quality Analyst Frankfinn Aviation Services Pvt. Limited

2.0 - 6.0 years

0 Lacs

haryana

On-site

As a candidate for this position, you should possess the ability to communicate effectively in both Hindi and English. Your main responsibilities will include conducting call audits, evaluating live and recorded calls, and monitoring team performance. You will also be responsible for assessing call duration, maintaining Average Handling Time (AHT) standards, and providing feedback to team members. Additionally, you will participate in call calibration sessions and conduct a specified number of call audits. Qualifications required for this role include a basic understanding of Excel for data analysis and reporting purposes. Knowledge of DIP (Data, Information, Presentation) checks will also b...

Posted 3 months ago

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Hiring For Quality Analyst || Call monitoring || Call Audit . Wrixty Services

2.0 - 4.0 years

2 - 4 Lacs

Gurugram

Work from Office

• Can communicate in Hindi and English both. • Call Audit (1) Live Call (2) Recorded Calls •Team Strength •Call Duration •What is AHT? •How to share Feedback •Call Calibration •No of calls audit •What is your feedback mechanism? HR - 84483 50054 Required Candidate profile Minimum 2 yrs. of experience as Quality Analyston papers BPO ONLY • 6 Days working (Monday to Saturday) • 10 am to 7 pm office hours • Sunday Fixed off • Graduate • Male and female both can apply

Posted 5 months ago

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