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CHANDIGARH UNIVERSITY logo
Deputy Manager - Call Center CHANDIGARH UNIVERSITY

5.0 - 8.0 years

0 Lacs

mohali, punjab, india

On-site

Job Summary: The Deputy Manager Admission Counselling oversees the day-to-day functioning of the admissions call centre, manages counsellors and team leaders, ensures high-quality student interactions, and drives enrolment targets. This role involves team leadership, performance improvement, student experience management, and operational efficiency. Key Responsibilities: 1. Team Management & Operations Oversee a team of admission counsellors and telecallers. Monitor counsellor productivity, call flow, lead assignment, and daily operations. Ensure timely follow-up of leads, proper guidance to students, and smooth admissions support. Conduct daily briefings to communicate targets, updates, and...

Posted 1 week ago

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