161 Call Centre Jobs - Page 7

Role & responsibilities Make outbound calls to existing or potential customers. Address customer inquiries and provide information about Mutual Fund products or services. Resolve customer issues or complaints in a professional and timely manner. Upsell or cross-sell products or services to increase sales revenue. Keep accurate records of all customer interactions and update the customer database. Follow up with customers to ensure satisfaction and encourage repeat business. Provide feedback to the customer service team regarding customer concerns or trends. Adhere to company policies and procedures during customer interactions. Preferred candidate profile Any Graduate, with previous experience in customer service or sales roles. Excellent verbal and written communication skills. Strong problem-solving and negotiation abilities. Ability to handle and resolve customer complaints effectively. Ability to work well in a team and collaborate with colleagues. Ability to handle high call volumes and work in a fast-paced environment. Flexibility to work

Role & responsibilities Strategy Development & Implementation: Undertake strategic planning on achieving sales targets Ensure monitoring and analysis of performance of each Group/ cluster against identified targets Implement incentive schemes Provide inputs for product improvements, new product launches and improvement in sales processes Strengthen relationship with partners / Distributor Build, Manage & enhance relationship with the partner/ Distributors Maintain clear communication with the partner/ Distributors Sales growth and cost management Ensure achievement of sales targets Ensure successful launch of new products and marketing promotional campaigns Review monthly sales targets and discuss with on backlog, customer feedback, and other insights from the team Customer satisfaction and retention Monitor satisfaction of the customers through a customer satisfaction index based on parameters such as customer complaints, persistency, etc. Ensure Company provides superior sales experience to its customers People Management Develop the recruitment and training plan for the team in line with the overall recruitment & training plan and ensure recruitment and training of the team as per the plan Troubleshoot and resolve critical people related issues Take responsibility for development of team members and planning for succession, acting as mentor and coach and taking follow up action to ensure employee satisfaction and motivation Achieving activity target for the year Ensure Business Generation from branches mapped to phone team and achieve team productivity there by achieving target. Maintain quality service standards through all the teams Campaign management Support model Ensuring bank branch queries, customer engagement for product details & closure Along with service to customers and distributor Ensure penetration and activation in branches/POS/Agents along with business Weekly review and monitoring the TLs/ABHH on all running campaigns as per SLAs Ensure regular training and handholding by the TL/ABH to their team Best practice sharing across verticals Ensure effectiveness of campaigns Ensure process efficiencies Campaign analysis

Direct Walk In Freshers & Experienced in MNC BPO Ct: 6364907001 Position: Customer Service Associate (Voice process) Good communication skills in Hindi & English or Oriya & English Freshers CTC 16K & Exp 18600 Any graduate / 12th pass can apply Required Candidate profile Direct Walk In for Freshers and Experienced Ct: 6364907001 Good Communication skills in English Looking for immediate joiners Work location : Saheed Nagar, Bhubaneswar, Odisha 751007, India Perks and benefits PF, ESI/ Mediclaim, Gratuity

*Responsible to connect with clients over the call for order updates *Educate customers about product features, services, and promotions to enhance their understanding and utilization, thereby fostering long-term engagement. *Resolve the queries and process the order of interested customer ,product delivery confirmation and return update *Document customer feedback and insights to identify trends, common issues, and areas for improvement in products or services.

Job description . Designation- Customer support executive Job Role- Speak with the client on call. Voice Process. Only English & Hindi is Required. Location- Hyderabad, Bangalore, Chennai Please Call Bhavna 9884634937 for more info Required Candidate profile Candidates should be comfortable to work from office. Graduation not Mandatory Salary 14- 18 k CTC Required Immediate Joiners. Regards Bhavna 9884634937

Designing, Leading, Managing a Marketing & Sales Campaign Managing Clients/Resource/Team of 25 associates in Marketing Management Graduates with ability to learn. Dynamic & Ambitious Freshers Apply Age preferred 20-25y Call HR Kanishka: 6369054068 Required Candidate profile Proficiency in Marketing/Sales /Promoting/Branding/Advertising/HR /Administration through a 'Training Module' which helps the candidate /freshers transform into a successful Strategic Business Manager

International Voice Process (UK) Shift :- 1:30am Last Log-out -Salary - 3.5 LPA - 6 LPA + Inc Any Graduate with relevant experience Location - Magarpatta ( Hadapsar) For More Info Call OR What's App @ 8055579231 Required Candidate profile Excellent Communication Skills in ENGLISH is mandatory. Any Graduate Fresher OR Experienced. Immediate Joiner Perks and benefits Performance Incentives Pick & Drop Facility

Job description . Designation- Customer support executive Job Role- Speak with the client on call. Voice Process. Only English & Hindi is Required. Location- Hyderabad, Bangalore, Chennai Please Call Bhavna 9884634937 for more info Required Candidate profile Candidates should be comfortable to work from office. Graduation not Mandatory Salary 14- 18 k CTC Required Immediate Joiners. Regards Bhavna 9884634937

International Voice Process (UK) (US) Rotational Shifts Shift :- 1:30am Last Log-out Salary - 3.5 LPA - 6 LPA + Inc Any Graduate and Undergraduate with relevant experience Location -Hadapsar-Pune For more Info:Call or whatsApp Simran:-9604925913 Required Candidate profile Excellent Communication Skills in ENGLISH is mandatory. any Grad/Fresher/Min 6 months Exp in Voice Immediate Joiner Perks and benefits Performance Incentives Pickup & Drop Facility.

GENERAL FUNCTION As a Senior Analyst, Contact Centre, you will serve as a strategic analytics partner to the call centre team. You will be responsible for delivering data-driven insights and timely reporting that optimize agent performance, enhance operational efficiency, and support strategic decision making across high volume service channels. DUTIES/RESPONSIBILITIES Develop and maintain reports and dashboards to monitor call centre operations efficiency KPIs, delivering actionable insights for performance improvement. Conduct root cause analysis and performance deep-dives to identify trends, gaps, and drivers of inefficiencies. Partner with Contact Centre leadership and collaborate with Workforce Management, Operations, and Customer Experience teams to align analytics with business needs. Support implementation and tracking of performance initiatives, including A/B testing, to evaluate impact and drive continuous improvement. Present findings and recommendations to stakeholders to support timely, data-driven decisions Document reporting processes, scripts, and standards to ensure consistency and reusability. The analysts insights directly influence staffing efficiency, service levels, cost optimization, and agent performance. Errors or delays in analysis can lead to resourcing inefficiencies, reduced service quality, or missed improvement opportunities. This role supports the companys operational excellence strategy by enabling smarter, faster decisions within the Contact Centre using timely, reliable, and actionable data. This role functions with a high degree of autonomy in analysis, reporting, and dashboard development. Strategic initiatives and cross-functional alignment require collaboration and approval from leadership. Individual contributor role with no direct reports. May provide mentorship or technical guidance on projects to junior analysts. Strong communication skills required to work with frontline managers, senior leaders, and technical teams. Must be able to simplify complex data into clear, business-relevant insights. The role requires strong analytical thinking to perform root cause analysis, evaluate the effectiveness of initiatives, and propose practical, data-driven solutions. It demands attention to detail and a proactive approach to uncovering trends and operational improvement opportunities. No direct budget ownership. However, the role influences labour cost efficiency, agent productivity, and service delivery outcomes through analytics and performance recommendations. AI is not a core part of this role. However, the analyst may be asked to support data preparation or validation for model development when required by data science team. The role requires the ability to manage multiple priorities, meet deadlines, and work in a dynamic, high-volume environment. It involves frequent collaboration, problem-solving, and attention to detail, which may require sustained mental focus. QUALIFICATIONS Bachelors degree in a quantitative field (e.g., Statistics, Mathematics, Data Science, Computer Science) OR Master’s degree or graduate certificate in Analytics, Business Intelligence, or a related field 3+ years of experience in data analytics, including at least 1 year in a call/contact centre or service operations environment Hands-on experience developing dashboards, writing complex SQL queries, and generating actionable insights from large data sets Proficiency in SQL and Excel. Experience with Tableau, Power BI, or similar data visualization tools. Understanding of call centre KPIs. Strong communication and storytelling skills. Ability to manage multiple priorities in a fast-paced, high-volume environment NICE TO HAVE Experience supporting workforce management, performance reporting, or call routing analytics Familiarity with A/B testing, operational benchmarking, and KPI framework design Experience with Python or R

Number of Openings: 10 Qualification: 12th / Undergraduate / Graduate Experience: 1 to 2 years of experience in Voice Call Quality Auditing within a BPO (HIGHLY PREFERRED), or 2 to 3 years of call handling (inbound or outbound) experience in a call center Job Role: As a Call Quality Auditor, you will be responsible for monitoring and evaluating customer service calls performed by agents. You will conduct detailed call quality audits, apply Root Cause Analysis (RCA), utilize 7QC tools, perform ACPT (Agent, Customer, Process, Technology) Analysis, and provide constructive feedback to agents aligned with client requirements.We are seeking candidates who have at least 1 year of prior experience in Call Quality Auditing within a BPO (mandatory). Alternatively, experienced Customer Care Executives with strong call handling backgrounds and a good understanding of quality auditing are also encouraged to apply. Job Responsbilities: 01) Fixed Day Shift: The process has fixed day shift timings. 02) Call Monitoring/Auditing: Conduct thorough call monitoring/auditing for the calls handled by the customer care agents and share the detailed feedback of monitored calls. 03) Parameter Evaluation: Assess calls for accuracy, professionalism, and resolution effectiveness, delivering actionable insights for improvement. 04) Monitor KPIs such as CSAT, First Call Resolution (FCR), and Average Handling Time (AHT). 05) KPI Monitoring: Track critical performance metrics such as Customer Satisfaction (CSAT), First Call Resolution (FCR), and Average Handling Time (AHT). 06) Scoring and Documentation: Accurately Fill out call auditing forms by scoring all relevant parameters. 07) 7QC Tools Proficiency: Utilize 7QC tools like Pareto charts and histograms effectively for quality analysis. 08) Root Cause Analysis (RCA) & ACPT Analysis: Perform in-depth Root Cause Analysis and ACPT (Agent, Customer, Process, and Technology) Analysis to identify to identify the cause of customer dissatisfaction on the call. 09) Fatal and Non-Fatal Errors: Have good knowledge of fatal and non-fatal errors/parameters for the monitored calls. 10) Call Calibration Sessions: Actively participate in joint call calibration sessions to ensure consistency in quality assessments. 11) Understand and gauge the communication level and professionalism level of the agent on the call while auditing. 12) Coordinate and facilitate call calibration sessions for agent whenever required. 13) Mentor junior auditors to enhance team performance and quality standards. Required Key Skills / Desired Experience: 01) Educational Qualification: 12th Pass, Undergraduate, or Graduate candidates are eligible. 02) Work Experience: 1 to 2 years of experience in Voice Call Quality Auditing within a BPO (HIGHLY PREFERRED), or 2 to 3 years of call handling (inbound or outbound) experience in a call center. 03) Proficiency in call auditing tools (e.g., NICE, Verint) and MS Office (Excel, PowerPoint). 04) Notice Period: Candidates who can join immediately or in 7 to 10 or 15 days would be considered favorably. 05) Communication and Languages: Candidate must have good communication in both English & Hindi along with one of the regional languages like Kannada, Tamil, Malayalam, Telugu, Marathi, Bengali, Gujarati, etc. 06) Able to multitask, prioritize, and manage time efficiently. 07) Ability to flourish with minimal guidance, and be proactive. 08) Strong analytical, communication, and mentoring skills.