Call Center Support Associate

As a Support Associate at our company, you will play a crucial role in ensuring a positive experience for our customers. Your attention to detail and empathetic approach will be instrumental in resolving issues efficiently. **Key Responsibilities:** - Respond to Contact Center queries through various channels such as email, chat, phone, or ticketing systems promptly and professionally. - Troubleshoot product or service issues effectively, providing Contact Center with step-by-step solutions. - Escalate complex cases to the appropriate internal teams and ensure follow-up for resolution. - Document and track support interactions using our tracker and Service Now. - Maintain a comprehensive understanding of our products, services, and common issues. - Assist in crafting FAQs, knowledge base articles, and support documentation. - Identify customer feedback trends and communicate insights to the product or development teams. **Qualifications:** - 03 years of experience in a support or customer-facing role. - Strong written and verbal communication skills. - Proficiency in writing SQL queries, working with APIs, and analyzing application logs. - Ability to multitask and thrive in a fast-paced environment. - Tech-savvy with experience in support platforms like Service Now. - Positive attitude and a genuine passion for assisting others. **Nice-to-Have Skills:** - Familiarity with Azure App Insight, KQL, troubleshooting front-end applications, and apps. - Knowledge of Azure Cloud. - Ability to debug code would be advantageous.,