Call Center Executive

0 years

2 - 3 Lacs

Posted:16 hours ago| Platform: SimplyHired logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

************SRM Prime Hospital************

  • Handle calls: Answer and make both inbound and outbound calls to assist patients, handle inquiries, and follow up on requests.
  • Provide information: Give accurate information about the hospital's services, doctors, and procedures.
  • Schedule appointments: Book, confirm, and manage patient appointments, ensuring all details like date, time, and location are communicated clearly.
  • Resolve issues: Listen to patient concerns, troubleshoot problems, and escalate complex issues to the appropriate department or supervisor.
  • Maintain records: Accurately enter and update patient demographic and appointment information in the hospital's electronic medical record (EMR) system.
  • Ensure satisfaction: Focus on providing a positive customer experience, resolving complaints, and maintaining patient satisfaction.
  • Follow guidelines: Adhere strictly to all hospital policies, communication guidelines, and regulations, including those related to patient confidentiality and safety.

Qualification : Any Degree

Experience: 1 to 2 yrs Experience ( Hospital Background)

Contact Number : 8925919918

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

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