Call Center Executive

As a Customer Service Representative, your role is crucial in providing excellent service to customers. You will be responsible for handling incoming and outgoing calls efficiently and addressing customer inquiries with professionalism. Here is a breakdown of your key responsibilities: - Answer incoming calls promptly and courteously, addressing customer queries in a timely manner. - Conduct outbound calls to customers for feedback and verification purposes. - Resolve customer issues effectively, escalating complex problems to the relevant department when necessary. - Utilize CRM tools to maintain accurate records of customer interactions. - Achieve individual and team performance targets, including call handling time, customer satisfaction scores, and quality benchmarks. - Keep yourself updated on company products, services, and policies. - Follow call center scripts, compliance standards, and internal guidelines diligently. Qualifications required for this role: - Any Graduate Additional details about the company, if provided in the job description, are not available. If you possess strong phone and verbal communication skills, have at least 1 year of experience, and are proficient in English, you are encouraged to apply for this full-time position located in Raipur. The salary ranges from 13,000 to 16,000 per month and the work schedule is during the day shift. Additionally, the company offers health insurance and Provident Fund benefits. If you are interested in this opportunity, please contact the employer at +91 6265461898 for further discussions.,