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Contact Center Manager Cipher7

5.0 - 9.0 years

0 Lacs

telangana

On-site

As a Contact Center Subject Matter Expert (SME) specialized in Auto Dialer implementation for the Collections Department, your primary role will be to lead the implementation of an Auto Dialer system for outbound contact center operations in a banking environment. Your responsibilities will include: - Leading the implementation of an Auto Dialer system (Predictive, Progressive, and Preview dialing modes) for collections operations. - Designing and optimizing campaign management strategies, call prioritization, segmentation, and agent workflows. - Ensuring compliance with TCPA, FDCPA, GDPR, and other banking regulations related to outbound calling. - Defining and implementing dialer performan...

Posted 4 days ago

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