Call Quality Analyst - BPO Vindhya E Infomedia

2 - 4 years

0 - 3 Lacs

Bengaluru

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Job Overview: As Quality Analyst for at Vindhya, you will play a crucial role in ensuring that all customer interactions are of the highest quality and meet the company's standards. Your primary responsibility will be to monitor, evaluate, and provide feedback on customer interactions handled by the agents. Your aim will be to improve overall customer experience, agent performance, and adherence to organizational guidelines. Responsibilities: Call Monitoring and Evaluation: Performance Analysis: Training and Coaching Reporting and Documentation Root Cause Analysis: Continuous Improvement: Calibration Sessions: Qualifications: 1. Bachelor's degree or PUC with an equivalent experience as a Qua...

Posted 4 months ago

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Quality Assurance Executive For Voice Process Parul University

1.0 - 5.0 years

1 - 3 Lacs

vadodara

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The Quality Assurance (QA) Executive will be responsible for monitoring, evaluating, and improving the quality of inbound and outbound customer interactions. This role ensures that counselling processes, lead handling, and customer interactions are aligned with organizational standards, compliance protocols, and customer satisfaction benchmarks. The QA Executive will provide actionable feedback, support coaching initiatives, and contribute towards continuous process improvements. Key Responsibilities 1. Call Auditing & Quality Monitoring Monitor live and recorded calls to assess communication skills, call handling, adherence to scripts, and compliance with quality standards. Identify service...

Posted Date not available

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Quality Manager Calls and Data - US Shift Sportism

4.0 - 6.0 years

10 - 15 Lacs

pune

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Role Overview: We are looking for an experienced Quality Manager to lead our quality assurance function across both call monitoring and data quality audits. This leadership role involves managing the QA team, overseeing quality processes for the Appointment Generation (AG) teams calls, and ensuring the accuracy and integrity of data from CDQA and other departments. The ideal candidate will be a strategic thinker, capable of implementing scalable quality frameworks, driving continuous improvement, and ensuring our output meets or exceeds client expectations. Key Responsibilities: Leadership & Team Management: Lead, mentor, and develop the QA team to deliver consistent, high-quality performanc...

Posted Date not available

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Quality Analyst - International Voice Process/Non-IT Mazda Consultancy Services

1.0 - 6.0 years

1 - 5 Lacs

ahmedabad

Work from Office

Role & responsibilities Call Monitoring Listening and auditing for International Voice Process Conduct Calibration sessions in sync with the QA team Analysis for inbound/outbound calls Monitor and evaluate inbound and outbound calls Develops and conducts briefings for the targeted group of advisors that address Service Quality deficiencies and/or improvement opportunities.. Preferred candidate profile Having Good Communication Skills Good Analytical & Interpretation skills Ready to work in rotational Shift Perks and benefits Indian Festival Holidays Mid-day/Nigh shifts available

Posted Date not available

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Quality Auditor BTB Venture

1.0 - 2.0 years

2 - 4 Lacs

pune

Work from Office

Key Responsibilities Audit Call Quality: Listen to recorded/live calls and assess communication effectiveness, accuracy of information, compliance with scripts, empathy, and customer experience. Review Call Volumes & Metrics: Analyze call volume reports, daily/weekly dashboards, and team productivity data to ensure optimal performance and compliance with SLA targets. Excel/Tracker Reviews: Audit daily and weekly Excel trackers to ensure data accuracy, completeness, and adherence to process timelines. Prepare Quality Reports: Generate audit summaries, scorecards, performance deviation reports, and share actionable insights with team leads and managers. Compliance & SOP Checks: Ensure that pro...

Posted Date not available

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