50 Call Auditing Jobs - Page 2

As a Quality Analyst at our BPO located in Knowledge Park III, Greater Noida, you will play a vital role in ensuring the quality and effectiveness of customer interactions. With 2-4 years of experience in the BPO industry, you will be responsible for monitoring, evaluating, and improving customer interactions through meticulous quality checks and analysis. Your key responsibilities will include monitoring inbound and outbound calls to evaluate agents" performance against established quality parameters, conducting regular call audits to identify areas of improvement, providing feedback and coaching to agents based on quality audits, developing quality reports and dashboards, ensuring process ...

As a member of our team at Accredian, you will be responsible for various key tasks to support our sales operations and ensure quality standards are met in sales interactions. Your main responsibilities will include: Call Auditing: - Listening to sales calls to evaluate communication effectiveness and compliance. - Assessing the clarity and professionalism of sales pitches. Feedback: - Providing constructive feedback to sales representatives based on call audits. - Collaborating with managers to support skill improvement initiatives. Quality Assurance: - Assisting in the establishment and maintenance of quality standards for sales interactions. - Conducting regular assessments to ensure perf...

As a Team Leader in Quality Management, you will play a critical role in ensuring that products and services meet or exceed the quality standards set by the organization. Working closely with the Quality Manager and cross-functional teams, you will drive quality improvement initiatives, implement quality control processes, and maintain compliance with industry regulations. We are a business consulting and product innovation company focused on empowering clients to enhance customer satisfaction and loyalty through leveraging the customer experience. Our vision is to make customer experience simple yet effective by innovative CX models, utilizing the power of digitization and human intelligenc...

We Paisabazaar is hiring for Quality Analyst/Sr. Quality Analyst (Call Auditing) profile for Mumbai & Hyderabad. Candidate should have 1 year experience in Call auditing and Call monitoring. Interested Candidates can call or WhatsApp their resume on 7982112501 (Brijesh Kumar). You can share your resume also on Brijeshkumar@paisabazaar.com Profile - QA/Sr.QA (Call Audit And Monitoring) Hiring for Two Locations - Mumbai (Malad West) And Hyderabad (Begumpet) Job Description: Auditing and listening the agents calls and Sharing feedback with them Finding the call errors and Fetal calls Strong Communication and Interpersonal Skills (Language preference-Hindi & English) Analytical and problem solvi...

As a Call Quality Analyst, you will be responsible for monitoring and evaluating calls to ensure quality, compliance, and a positive customer experience. Your role will involve conducting call analysis, providing constructive feedback to enhance agent performance, and identifying areas for improvement. You will collaborate with team leaders and trainers to implement process enhancements and ensure continuous improvement. The ideal candidate will have 0-3 years of experience in call monitoring, call auditing, or call analysis, or be a fresher with strong communication skills. Strong listening and analytical skills are required, along with attention to detail and the ability to identify patter...

You are required to join our team as an Inside Sales Trainer - Malayalam with prior experience and motivation. Your primary responsibility will be to create and deliver training programs that will enhance the skills and performance of our inside sales team. A deep understanding of sales techniques, product knowledge, and effective training methodologies such as Call Auditing and Call Coaching sessions is essential for this role. Your responsibilities will include designing and developing comprehensive training programs tailored to the needs of the associated Category. You will need to develop training content covering various aspects like sales techniques, product knowledge, objection handli...

The job involves conducting call audits by listening to recorded or live customer service calls to assess interactions and ensure compliance with company standards. You will be responsible for evaluating call agents" performance based on metrics such as communication skills, product knowledge, adherence to scripts, and company policies. Constructive feedback based on audit results will be provided to help call agents enhance their performance and improve customer satisfaction. Additionally, you will prepare detailed reports on audit findings, trends, and areas for improvement, and collaborate with cross-functional teams to identify process enhancements for better customer interactions. Ensur...

As a Call Quality Analyst, your primary responsibility will be to monitor and analyze customer service calls to ensure adherence to company standards for quality and customer satisfaction. This will involve listening to recorded calls, identifying areas for improvement, documenting call behaviors, and providing constructive feedback to customer service agents. You will be reporting to the AM/Manager and will be responsible for call auditing and analysis. By performing call monitoring, you will be able to identify errors and best practices on calls, document call behaviors, and offer appropriate feedback to the customer service agents. It is essential to apply the 80:20 rules while giving fee...

As a Quality Analyst/Controller specializing in Call Audit, you will play a crucial role in maintaining our dedication to delivering outstanding customer service. Your primary responsibility will involve monitoring and evaluating the quality of customer service interactions, predominantly through phone calls. We are a dynamic business consulting and product innovation company that empowers our clients to enhance customer satisfaction and loyalty by optimizing the customer experience. Our vision is centered around simplifying and enhancing customer experience through innovative CX models, utilizing the synergy of digitization and human intelligence. In this role, you will be responsible for a...

As an experienced and motivated Inside Sales Trainer fluent in Malayalam, you will play a crucial role in our team by developing and delivering effective training programs to enhance the skills and performance of our inside sales team. Your deep understanding of sales techniques, product knowledge, and effective training methodologies like Call Auditing and Call Coaching sessions will be instrumental in driving the success of our sales team. Your responsibilities will include designing and developing comprehensive training programs tailored to the needs of the associated Category. You will create training content covering sales techniques, product knowledge, objection handling, closing strat...

As an Inside Sales Trainer - Tamil, you will play a crucial role in developing and delivering training programs to enhance the skills and performance of our inside sales team. Your deep understanding of sales techniques, product knowledge, and effective training methodologies like Call Auditing and Call Coaching sessions will be essential for this role. Your responsibilities will include designing and developing comprehensive training programs tailored to the needs of the associated Category. You will create training content covering sales techniques, product knowledge, objection handling, closing strategies, and customer relationship management. Additionally, you will lead the onboarding pr...

We are seeking a highly skilled Quality Assurance Analyst to evaluate customer interactions (calls and chats) in regional languages, ensuring adherence to quality standards and enhancing customer experience. The ideal candidate will possess strong analytical skills, attention to detail, and the ability to provide actionable insights to improve service quality. Key Responsibilities Quality Monitoring & Auditing: Conduct audits of customer interactions (calls and chats) in regional languages to ensure compliance with company policies and quality standards. Identify areas for improvement and provide constructive feedback to customer service agents. Ensure regulatory compliance and adherence to ...

You will be responsible for conducting New Hire Orientation Programs to onboard candidates and evaluate them based on various parameters for certification. Enhancing their understanding of company products, policies, processes, and services will be a key aspect of your role. Providing On Job Training to newly joined employees during their initial 3 months and monitoring their productivity regularly will be crucial for their development. Identifying training needs by working closely with management and providing counseling when required will be part of your responsibilities. You will also be conducting Motivational Sessions for high vintage low-performing employees and auditing calls of DIP c...

Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With 7 QC Tools 1 Yr of QA With International BPO On Papers (Mandate) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR ...

for any queries call-9354498578 mail resume on-AP00841743@TechMahindra.com Roles and Responsibilities: Handle a team of QAs or QTLs. Ability to map processes, defines process, and execute them. Ability to view the issues end-to-end and develop action plans with tangible deliverables. Has ability to manage knowledge, replicate best practices from other locations/processes to improve process performance Out of the box thinker to develop tools and processes for best utilization of resources. Strong conflict management skills. Exceptional Client management (internal/external stakeholder) skills. Ability to plan & conduct transactional quality audits, Process Improvements, calibrations. Excellent...

Hiring Now: Language Coach / Quality Analyst (Call Audit Experience) Location: Noida Type: Contract-Based Client: Adobe Were looking for a Language Coach with hands-on experience in Call Auditing and Quality Analysis . If you're passionate about improving communication standards and driving quality, this is a great opportunity to work with a leading global brand! Key Responsibilities: Conduct call audits to assess communication quality Provide coaching and feedback to enhance language usage Train Users and Technical Leads to improve call handling and customer interactions Any quality analyst tools Apply Now: Send your resume to shanti.t@twsol.com or contact 6301935654 #Hiring #LanguageCoach ...

Role & responsibilities Call Monitoring Listening and auditing for International Voice Process Conduct Calibration sessions in sync with the QA team Analysis for inbound/outbound calls Monitor and evaluate inbound and outbound calls Develops and conducts briefings for the targeted group of advisors that address Service Quality deficiencies and/or improvement opportunities.. Preferred candidate profile Having Good Communication Skills Good Analytical & Interpretation skills Ready to work in rotational Shift Perks and benefits Indian Festival Holidays Mid-day/Nigh shifts available

Job Overview: The Quality Analyst for Sales Calls is responsible for monitoring, evaluating, and improving the quality of sales calls handled by sales representatives or agents. The primary goal is to ensure that sales calls meet company standards for professionalism, compliance, customer engagement, and effectiveness in driving sales. The role involves analyzing call recordings, providing feedback to sales agents, and collaborating with management to enhance sales processes and outcomes. Key Responsibilities: Monitor and Evaluate Calls Listen to and evaluate recorded sales calls to ensure adherence to company scripts, policies, and quality standards. Assess call quality based on customer en...

Job Overview: The Quality Analyst for Sales Calls is responsible for monitoring, evaluating, and improving the quality of sales calls handled by sales representatives or agents. The primary goal is to ensure that sales calls meet company standards for professionalism, compliance, customer engagement, and effectiveness in driving sales. The role involves analyzing call recordings, providing feedback to sales agents, and collaborating with management to enhance sales processes and outcomes. Key Responsibilities: Monitor and Evaluate Calls: Listen to and evaluate recorded sales calls to ensure adherence to company scripts, policies, and quality standards. Assess call quality based on customer e...

Job Description: Thank you for your interest in the trainer position. As part of the selection process, we would like you to prepare a 10 to 15-minute virtual presentation on the following topic: Handling Difficult Calls How to Effectively Manage Calls with Upset or Dissatisfied Customers. We encourage you to be creative and demonstrate your ability to engage your audience while delivering the content. Since this role involves training customer service agents, we will be evaluating not only your knowledge of the topic but also your presentation and facilitation skills. Presentation Guidelines: • The presentation must be conducted in English and delivered virtually. • Ensure that your approac...

Job Overview: As Quality Analyst for at Vindhya, you will play a crucial role in ensuring that all customer interactions are of the highest quality and meet the company's standards. Your primary responsibility will be to monitor, evaluate, and provide feedback on customer interactions handled by the agents. Your aim will be to improve overall customer experience, agent performance, and adherence to organizational guidelines. Responsibilities: Call Monitoring and Evaluation: Performance Analysis: Training and Coaching Reporting and Documentation Root Cause Analysis: Continuous Improvement: Calibration Sessions: Qualifications: 1. Bachelor's degree or PUC with an equivalent experience as a Qua...

The Quality Assurance (QA) Executive will be responsible for monitoring, evaluating, and improving the quality of inbound and outbound customer interactions. This role ensures that counselling processes, lead handling, and customer interactions are aligned with organizational standards, compliance protocols, and customer satisfaction benchmarks. The QA Executive will provide actionable feedback, support coaching initiatives, and contribute towards continuous process improvements. Key Responsibilities 1. Call Auditing & Quality Monitoring Monitor live and recorded calls to assess communication skills, call handling, adherence to scripts, and compliance with quality standards. Identify service...

Role Overview: We are looking for an experienced Quality Manager to lead our quality assurance function across both call monitoring and data quality audits. This leadership role involves managing the QA team, overseeing quality processes for the Appointment Generation (AG) teams calls, and ensuring the accuracy and integrity of data from CDQA and other departments. The ideal candidate will be a strategic thinker, capable of implementing scalable quality frameworks, driving continuous improvement, and ensuring our output meets or exceeds client expectations. Key Responsibilities: Leadership & Team Management: Lead, mentor, and develop the QA team to deliver consistent, high-quality performanc...

Role & responsibilities Call Monitoring Listening and auditing for International Voice Process Conduct Calibration sessions in sync with the QA team Analysis for inbound/outbound calls Monitor and evaluate inbound and outbound calls Develops and conducts briefings for the targeted group of advisors that address Service Quality deficiencies and/or improvement opportunities.. Preferred candidate profile Having Good Communication Skills Good Analytical & Interpretation skills Ready to work in rotational Shift Perks and benefits Indian Festival Holidays Mid-day/Nigh shifts available

Key Responsibilities Audit Call Quality: Listen to recorded/live calls and assess communication effectiveness, accuracy of information, compliance with scripts, empathy, and customer experience. Review Call Volumes & Metrics: Analyze call volume reports, daily/weekly dashboards, and team productivity data to ensure optimal performance and compliance with SLA targets. Excel/Tracker Reviews: Audit daily and weekly Excel trackers to ensure data accuracy, completeness, and adherence to process timelines. Prepare Quality Reports: Generate audit summaries, scorecards, performance deviation reports, and share actionable insights with team leads and managers. Compliance & SOP Checks: Ensure that pro...