1149 Call Audit Jobs - Page 9

Should have at least 2 years of experience designated as quality analyst on papers. Certification in Lean Six Sigma would be an added advantage. Should have hands on experience with 7QC tools and should be part of call audits, feedback and coaching. Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement. Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detaile...

Job Summary The Quality Analyst ensures high-quality customer service by monitoring and analyzing employee-customer phone interactions. Your main job is to identify service quality issues, report on performance, and flag urgent concerns. Key Responsibilities: Call Quality Check: Listen to and evaluate recorded and live employee calls against set quality standards (product knowledge, tone, process following). Data Reporting: Create detailed weekly reports summarizing call quality, common errors, and performance trends. Escalation: Immediately report critical issues, policy violations, or urgent customer problems to management. Performance Insight: Provide clear data and insights to help manag...

Job description: Quality Analyst (KYC) International Banking process is mandate. About the role: Analysts are responsible for performing client Know Your Client (KYC) reviews, ensuring that they meet the quality and productivity standards expected of them based on the requirements of the Centre of Excellence. Analysts play a crucial role in delivering our engagements on time and to the quality standards expected by the Firm and regulators. In addition to their Analyst role, the Senior Analyst acts as a voice of the Analysts in their team. As well as achieving high quality and productivity, they also perform stretch roles suited to their career pathway. The Senior Analyst plays a key role in ...

Conduct call audits, assess agent performance, provide feedback for improvement, and prepare reports. Collaborate with teams for process enhancements, ensure compliance with regulations,and integrate customer feedback to improve service quality.

Job Details Urgently hiring for Quality Assurance for an immediate requirement Looking for a QA profile with BPO experience , the candidate should have at least 2 years of call auditing experience in a call center and be a graduate. Responsibilities: - Audit calls to ensure quality and compliance- Identify areas for improvement and provide feedback- Monitor and report on quality metrics- Support training and coaching initiatives Requirements: 2+ years of call auditing experience in a call center- Graduate degree Must- Excellent communication skills in required language combinations- Strong analytical and problem-solving skills Interested candidates, kindly share with me your resume HR Nicky-...

The Manager – Audit Quality will play a critical role in KPMG’s 2nd Line of Defense (2LoD), focusing on audit quality, professional skepticism, and team capability enhancement.

Urgently hiring for Quality Assurance for immediate requirement Language Requirements: - English & Kannada - English & Malayalam - English & Marathi - English & Gujarati Looking for a QA profile with BPO experience The candidate should have at least 2 years of call auditing experience in a call center and be a graduate. Responsibilities: - Audit calls to ensure quality and compliance - Identify areas for improvement and provide feedback - Monitor and report on quality metrics - Support training and coaching initiatives Requirements: - 2+ years of call auditing experience in a call center - Graduate degree Must - Excellent communication skills in required language combinations - Strong analyt...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

Roles and Responsibilities Conduct call audits to ensure adherence to process standards, identify areas for improvement, and provide feedback to agents. Perform quality audits to assess agent performance, evaluate their skills, and recommend training or coaching as needed. Develop and maintain quality control procedures, guidelines, and documentation. Monitor calls to detect non-compliance with processes, policies, and procedures; report findings to management for corrective action.

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainin...

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainin...

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainin...

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainin...

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainin...

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainin...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

AAs a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated traini...

Well, we need someone with college or vocational school graduation as a qualification and whos willin Well, we need someone with college or vocational school graduation as a qualification and who’s willing to work on cyclical schedules. So if you have at least 1-2 years of working experience in the related field (Quality tools, Auditing, and Customer service). Have experience on phone, email, and live chat support? That’s definitely a plus! g to work on cyclical schedules. So if you have at least 1-2 years of working experience in the related field (Quality tools, Auditing, and Customer service). Have experience on phone, email, and live chat support? That’s definitely a plus!

Job Summary: We are looking for a Quality Analyst (QA) to monitor and evaluate the quality of customer interactions in our US voice process . The QA will be responsible for ensuring compliance with process guidelines, identifying improvement opportunities, and enhancing customer experience through regular feedback and training support. Please share your cv at surbhi.malhotra@nlbtech.com Key Responsibilities: Monitor and evaluate voice calls (inbound/outbound) to ensure adherence to quality standards and process compliance. Provide detailed feedback and coaching to agents to improve performance and customer satisfaction. Identify communication gaps, process deviations, and training needs. Mai...

To execute, manage process and drive continuous improvements. The Pod Leads besides being the PoCs for the process and manage a set of people, wil be expected to process cases on regular basis to keep themselves updated with any and al process related procedures. Therefore, the role wil require candidates with a high degree of ownership and process improvement expertise. Must have skills/ qualifications Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies End-to-end ownership of the team. Manage efficiency & effectiveness of the...

Roles and Responsibilities Conduct call quality audits to identify areas of improvement. Monitor calls using QC tools such as Call Monitoring software. Provide feedback on call quality to agents through various channels (e.g., email, chat). Perform quality analysis and calibration exercises with team members. Utilize quality tools like Quality Audit and Quality Monitoring to ensure high-quality customer interactions.

Responsibilities: * Conduct call audits with accuracy * Monitor calls for quality assurance * Maintain confidentiality at all times * Collaborate with teams on improvement initiatives * Ensure compliance with standards