585 Call Audit Jobs - Page 9

Position Name: Portuguese Quality Analyst Job Location: Hyderabad Experience: 2+ years Salary: Up to 30% Hike Notice Period: Immediate to 15 Days Work Type: Work from Office and ready to work in rotational shifts.

Role: Quality Analyst Location; Bangalore ( Marathahalli) 6 days working package upto 5 LPA Experience needed in 7 QC tools For more info kanak khandelwal 8287348253

Urgent Hiring - TL's and QA's (International Campaign) Greetings from Ienergizer !! We are currently hiring for the below leadership positions for international campaign. Interested and relevant applicants can share their CV on vanshika.kakkar@ienergizer.com or can WhatsApp on 9289640609 Team Leader - Ops * Applicants should have minimum 1 year of international experience in a Team Leader role * Prior Customer Support and BPO experience is mandatory * Strong communication & team management skills * Salary: Up to 8.4 LPA * Rotational shift - 5 Days working Quality Analyst * Minimum 1 year of experience as a QA (must be on paper) * Prior experience in international BPO is a must * Excellent communication Skills * Knowledge of quality metrics and QC tools * Salary: Up to 6.2 LPA ~ No Cabs ~ Virtual and F2F interviews ~ Immediate Joiners preferred ~ Required Excellent Communication Skills For more information about us, visit our website: www.ienergizer.com To apply, send your updated CV to: vanshika.kakkar@ienergizer.com Or reach out to me directly at: 9289640609 Looking forward to connecting with you Best Regards, Vanshika Kakkar TL - HR 9289640609

About Us: We are a leading healthcare recruitment company connecting skilled professionals with top healthcare organizations. Our team is driven by the mission to deliver high-quality recruitment services, primarily conducted through voice-based interactions with international candidates and clients. Job Summary: As a Quality Analyst , you will be responsible for monitoring, evaluating, and enhancing the quality of voice-based recruitment interactions. Your role is crucial in ensuring that our recruiters maintain high standards of communication, compliance, and professionalism while engaging with candidates and clients across geographies. Key Responsibilities: Monitor and evaluate outbound/inbound recruitment calls and interactions for quality, tone, accuracy, and compliance with company standards. Provide actionable feedback and coaching to recruitment consultants to improve communication effectiveness and conversion rates. Ensure adherence to process guidelines, client requirements, and data privacy protocols. Analyze call data and prepare quality reports, highlighting trends, gaps, and areas for improvement. Create and update quality scorecards and audit checklists based on evolving business requirements. Collaborate with training and HR teams to identify learning needs and contribute to continuous improvement initiatives. Flag and escalate compliance or ethical concerns immediately to leadership. Maintain records of quality assessments and improvements achieved over time. Key Skills & Requirements: Bachelor's degree in any discipline (preferred: HR, Psychology, Communication). 24 years of experience in a QA role, preferably in a recruitment/BPO/healthcare process. Strong understanding of recruitment life cycle, especially voice-based healthcare hiring. Excellent listening, analytical, and communication skills. Proficient in using call recording, QA tools, and MS Office (especially Excel and PowerPoint). Detail-oriented with a proactive attitude toward continuous improvement. Familiarity with international compliance norms (like GDPR) is a plus. Preferred: Experience working with healthcare recruitment teams. Knowledge of candidate screening and onboarding processes. Exposure to working with international (e.g., UK, US, Gulf) healthcare markets. What We Offer: Opportunity to work with a global team in the healthcare recruitment space. Career growth in quality and operations management. Collaborative and inclusive workplace culture.

2-3 years in current role as Quality Lead in a call center (Collection Outbound calls preferred) Good Aptitude skills-reasoning, logical reasoning and problem-solving Technical Competencies: (Job-related) Excellent communication and presentation skills Relevant knowledge of Quality Tools & Quality Framework Experience in managing audits from a risk compliance & control standpoint Must possess exposure to Defect Analysis, Continuous improvement, Root cause analysis, Calibration and Corrective / Preventive action plans Should be well-versed with MS Office (Word, Excel, PowerPoint and Outlook) Should have excellent communication skills (written and spoken) Must have good analytical skills to conduct various analyses and RCA on a weekly/monthly basis. Soft Skills: (Job-related) Be fluent in speech Excellent Team coaching and feedback skills. Multi-tasking ability is required. Job description Manages a team for quality delivery of an entire account To manage quality profile for a customer service process Participates in the design of call monitoring formats and quality standards Defines Quality Framework, CTQs and implementation of Quality Control Plan To conduct audits as per defined guidelines and sampling for transaction monitoring Client management and interaction To create and publish regular audit reports with management and clients (daily, weekly, monthly) To identify gaps and conduct feedback and refresher sessions with agents to improve the Quality of calls To drive process improvement initiatives To drive calibration sessions with internal or external customers Maintain an overview of daily records, MOMs and Action items Organise touch-base meetings with Operations Leadership and discuss on AOIs and major concerns Able to use automated information systems and analyse Provide corrective / improvement solutions to the team periodically to help them improve their accuracy scores Working closely with the Ops team on the process for an excellent team and process performance. Prepare performance evaluations and document contact-handling procedures. Prepare TNAs basis the audit done and coordinate with the training team to ensure the TNA is executed. One-on-one feedback with the team basis their performance Provide domain knowledge & track external & internal escalations Mandatory: Fluency in English Well-versed with quality reporting and statistics (Usage of quality tools and techniques to achieve business metrics) Able to use automated information systems and analyse Should have working knowledge with Computers & to be internet savvy Flexible to work in shifts Key Skills : Bpo Call Quality Call Audit Call Caliberation Rca Preventive Action Plan Tna Aoi

Key Responsibilities: Performance Coaching & Training Listen to recorded and live pre-sales calls to assess pitch effectiveness, communication quality, and conversion potential. Conduct regular 1:1 feedback sessions with pre-sales executives. Lead pitch refinement workshops and project refresher sessions for teams. Train teams on product knowledge, objection handling, and customer engagement techniques. Maintain a repository of best calls, FAQs, pitch scripts, and roleplay formats. Quality Control & Compliance Audit pre-sales communication, including brochures, follow-up emails, and post-call collaterals, for alignment with brand and project guidelines. Ensure all touchpoints meet internal service standards and customer expectations. Reporting & Analysis Generate daily/weekly reports on QC scores, coaching outcomes, and rep-level progress. Identify trends and areas for improvement across the team. Cross-functional Coordination & Process Improvement Collaborate with teams to streamline workflows. Recommend tools, templates, and process enhancements to improve call quality and pitch consistency. Support generalist functions within pre-sales as needed. What Were Looking For: 3–5 years of experience in sales coaching, quality audit, or team performance roles — preferably in real estate, BPOs, or customer-centric industries. Strong communication and listening skills, with the ability to coach constructively. Proficiency in Excel, CRM systems, and quality monitoring tools. High attention to detail with an analytical mindset. A dynamic, self-driven individual who enjoys working with teams. Female candidates are preferred for this role to enhance team diversity. Why Join Us? Be part of India’s most admired real estate brand. Get involved in team building, talent development, and operational excellence. Work in a dynamic, fast-paced environment with high-growth opportunities.

Total 6 Yrs exp out of this 1.5 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR neither Bangalore...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR neither Bangalore...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

Key Responsibilities: Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis Establish controls on Transaction Processing aiming for a Zero Defect Output Report and Publish Transaction Quality Metrics Provide Feedback and suggestions for improvement Error Analysis and Root Cause Analysis for process deviations Adherence & record maintenance to Internal and External QMS Audit Requirements Continuous Focus and Drive to meet and exceed SLAs Drive Organization Level Quality Initiatives Responsible for reviewing and tracking the progress on the action plans shared by the internal teams and highlighting deviations Responsible for carrying out improvement projects on the areas identified as improvement areas on monthly basis Participate/lead in client/internal calibration sessions Candidates with prior chat handling experience would be preferred The candidate should have excellent problem-solving capabilities and lateral thinking skills The candidate should be proficient in excel and power point Willingness to work in 24 X 7 work environment Analytical bent of mind having Knowledge of seven Quality tools. Applicants Specifications & Qualification: Education Any Graduate can apply. Experience: Minimum 1.6 year of experience as Quality Associate with overall 2 to 3 years of experience managing Non Voice Process.

Candidate should be working as a Process Trainer for a minimum of 3 years in an International BPO. Shift - Rotational Shifts Two-way Cab Work Location - Gurgaon Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Sadiq @ 8904378561 for more details

Call Quality analyst Call Monitoring International BPO Rotational Shifts 5 days working

Hiring: Quality Analyst Voice Process || Healthcare Project Location: Mohali Experience: Minimum 2 Years (QA in International Voice Process, Healthcare domain preferred) Salary: Up to 6 LPA Shift: Likely Night Shift (as per International KPO norms) Key Responsibilities: Monitor and evaluate voice calls to ensure adherence to quality standards and compliance. Provide constructive feedback and coaching to agents to enhance their performance. Prepare detailed QA reports and assist in process improvement initiatives. Collaborate closely with training and operations teams to uphold service excellence. Requirements: Minimum 2+ years of experience Quality Analyst in an International Voice Process -Healthcare Prior experience in the Healthcare domain is mandatory. Excellent communication, auditing, and analytical skills. Familiarity with BPO QA tools and call calibration best practices. Note: This position requires working from the Mohali office; remote work is not available. share your resume at mansi.sharma@manpower.co.in

Quality Analyst (call audit or call monitoring) Job Description: Audit, Analyse, Report, Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Monitor and analyse customer support trends Basic understanding of various departments and tracking and recording their KPIs. Create criteria for agent performance measurement (QA scorecard) Assess agent performance over time Ensure that quality assurance standards are achieved Compile and analyse statistical data, including KPIs Identify strategies to implement improved internal processes Draft and execute quality assurance policies and procedures Good Coaching and Verbal Communication Empathetic And Emotionally Intelligent Goal-Oriented Belief In the Company’s Mission and Vision Skills Required: Quality control certification (Added Advantage). Excellent attention to detail. Excellent verbal and written communication. Data analysis and statistical aptitude. Good interpersonal skills. Call auditing Call monitoring Good knowledge of MS Office Good Presentation Skills

Key Responsibilities: Review and manage the daily meeting pipeline and ensure all client meetings are assigned to the correct Outside Sales (OS) representatives. Monitor schedules and workloads to balance meeting distribution among OS team members. Coordinate with the city and operations teams to resolve scheduling conflicts or discrepancies promptly. Track meeting outcomes and maintain accurate records of scheduled, completed, and rescheduled meetings. Provide daily and weekly reports on meeting assignments, attendance, and performance metrics. Communicate changes, feedback, or scheduling issues to the relevant team members in a timely manner. Continuously optimize scheduling processes to improve OS team efficiency and client coverage. Ensure compliance with internal policies regarding scheduling, client communication, and data entry. Requirements: Previous experience in scheduling, sales coordination, or administrative support (preferably in a field sales or operations environment). Strong organizational and time-management skills with the ability to multitask effectively. Proficiency in scheduling and CRM tools (e.g., Salesforce, HubSpot, Google Calendar, MS Outlook). Excellent communication skills to coordinate with multiple teams and stakeholders. Analytical mindset with attention to detail and a proactive approach to problem-solving. Ability to work in a fast-paced environment and manage tight deadlines.

Leading BPO in Mumbai Hiring for Sr Quality Analyst US Healthcare Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO BPO Only Graduate 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: Lead quality initiatives, implement Six Sigma methodologies. Conduct call audits, analyze results with Pareto charts & Fishbones. Monitor calls for compliance, identify improvement opportunities. Mail your cv at simmi@hiresquad.in or call a 8467054123

Urgent Hiring for Call Auditor for Job Hai II Infoedge II Noida Location Title: Auditor Required Educational Qualification: Any Graduate or Postgraduate Desired Experience: 2 - 6 years Job Description: Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation. Should have a critical eye, honesty and Integrity. Hold onto values in the face of resistance. Required Skills: Excellent communication both verbal and written Documentation and calling skills Desired Skills: Call and Documents Auditing Data management and analytic

Monitoring and evaluating inbound and outbound calls and emails according to the criteria set by the supplier in accordance with Client requirement. Documenting quality issues and performance measure for management review and providing information to assist in agent feedback and formal education processes and, Sharing results with Team Leads (and Operations Leader, if appropriate) to help provide individualized feedback to agents Provide Quality evaluation report to Client & track actions taken for improvement Perform transactional audit through recorded calls, remote or SBS, internal error checking, data scrubbings, calibration and Quality certification process. Qualifications: - Graduate/Post Graduate (Exception Needed if experience is more than 2years as QA) Proficiency in Microsoft Office packages (Word, Outlook, Excel); Excellent interpersonal and communication skills; High attention to detail and accuracy. The ability to: Analyze, validate and interpret data/reports; Multi-task, work under pressure and cope with high volumes of work; Cope with pressures and setbacks; Document problems and assist in their resolution; Document processes and identify areas for improvement; Adapt to change quickly, in a fast-paced environment; Prioritize and manage workflow Additional Points: - Open to Travel Having a Valid Passport

Walkin Drive For Sales Auditor- InfoEdge-Job Hai Date : 21st July (Friday) Timings: 9.30 am - 4.00 pm Venue: : ETT 9th Floor Sector 132 Noida. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Job Hai Job Hai is InfoEdge's latest endeavor to create a Digital Ecosystem and Simplify Hiring for Blue Collar Job Seekers and the SMEs & Enterprises who hire them. Our vision is to make Jobs accessible to every Blue Collar worker in a Hyperlocal, Fraud-free environment and help Employers connect with relevant candidates for all grassroot level jobs quickly and seamlessly. Title : Senior executive, Sales Auditor Desired Experience : 2-5 years Required Educational Qualification : Graduate in any field Job Description Listen to and analyze recorded or live sales calls. Evaluate calls based on predefined quality metrics, including adherence to scripts, product knowledge, customer engagement, and closing techniques. Track and report on individual and team performance metrics, identifying trends and areas for improvement. Provide weekly, monthly, and quarterly reports on call quality and key performance indicators. Conduct regular feedback sessions with sales representatives, offering constructive insights and actionable improvement tips. Assist in developing and enhancing call scripts, quality checklists, and sales playbooks. Partner with team leaders (TL) in leading team meetings for metrics improvement Participate in strategic projects for the campaign/line of business (LOB) Identify and escalate any potential quality issues per defined process Suggest process/system improvements based on common customer concerns Accomplish other responsibilities assigned by management Ensure all sales calls adhere to company standards, regulatory requirements, and legal guidelines. Drive quality initiatives, contests, and campaigns for the assigned span Work closely with the training department to align quality findings with training programs and sales development initiatives.

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. SLA Management: Lead initiatives to meet contractual SLAs related to quality audit targets, ensuring timely and accurate delivery. Risk Identification & Feedback: Identify operational risks and provide feedback with actionable recommendations based on audited interactions, adhering to specified timelines. Team Briefings: Conduct regular team briefings to discuss performance, share qualitative insights, address process updates, and review top errors identified through monitoring and Q&A sessions. Calibration & Quality Sessions: Lead calibration sessions and transaction checks with cross-functional teams to ensure the alignment and consistency of quality standards. Data Analysis: Produce and monitor variance and flux analysis to pinpoint improvement opportunities in processes and operations. Regular Performance Checks: Conduct routine checks to detect and address abnormalities, ensuring these are communicated to relevant internal teams for timely resolutions. Coaching & Mentoring: Coach agents on key performance metrics (FCR, C-SAT, AHT), provide ongoing feedback for continuous improvement, and foster a culture of self-improvement. Visual Management: Track team-wise daily and month-to-date (MTD) performance in quality, CSAT, and CCR, identifying gaps and recommending actionable solutions for improvement. Collaboration: Partner with training and supervisory teams to update training materials and address focus areas for continuous quality enhancement. Mentorship: Mentor junior team members, supporting their skill development and overall growth within the team. Client Liaison: Collaborate with clients to propose and implement quality improvement initiatives, ensuring that all recommendations align with client expectations and business goals. Knowledge & Skills: Language Proficiency: Fluency in English with strong verbal and written communication skills. Interpersonal Skills: Ability to engage and build rapport with a diverse, multicultural team. Coaching & Feedback: Strong coaching skills, with the ability to provide constructive feedback and support team development. Analytical & Listening Skills: Excellent listening abilities and strong analytical skills to identify issues, suggest improvements, and drive data-based decisions. Experience: At least 1 year of experience in a similar role within a BPO or contact center environment. Experience in chat processes is mandatory. Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint). Education: Graduate in any discipline. What's Expected: Ability to mentor and coach teams, driving continuous improvement in quality performance. Passion for delivering measurable quality outcomes and client satisfaction. Strong problem-solving skills with the ability to implement data-driven solutions. Expertise in managing multiple stakeholders and clients to achieve operational excellence. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Extensive training and development throughout your tenure A world-class work culture you won't want to miss! Interested Candidates share resume on: 7042379178

Requirements:- Must have knowledge of Auditing Calls. Must know about 7QC tools Must be working as Quality Analyst for atleast 1 Year. Hiring for Malayalam and English Language 6 days working and 1 rotational off Shift timings: 10 AM to 7PM. Office Address:- Sector 44, Gurugram.

Hiring for Quality analyst. International voice Quality Experience only. Looking for Immediate joiners to 30days. Role & responsibilities Monitor and evaluate international voice calls to ensure adherence to quality standards. Provide constructive feedback and coaching to agents to improve call handling and customer experience. Analyze call trends and prepare quality reports for internal and client review. Collaborate with operations and training teams to implement quality improvement initiatives. Ensure compliance with client-specific guidelines, SLAs, and regulatory requirements. Participate in calibration sessions with clients and internal stakeholders. Preferred candidate profile Graduate in any discipline. 2-4 years of experience as a QA in an international voice process (US/UK/Australian preferred). Strong communication skills with a neutral or global accent. Proficient in QA tools, call auditing, and MS Excel. Knowledge of quality frameworks like Six Sigma. Willingness to work in rotational shifts and weekends. Skill: Quality tools and good communication. Shifts :24/7, 5days working location : Malad Interested candidates can share their CVS to Tripti-6001395054 (Whatsapp Only)

Key Responsibilities: Graduate with minimum 2 years experience of Contact Center. Atleast 2 years experience in call quality function. Excellent spoken and written communication skills for English. Must have experience into Call Monitoring & Call Monitoring Exposure to Six Sigma techniques along with one completed project would be added advantage Exposure to MS Power point, Visio, Micro Strategy would be an added advantage Perform root cause analysis (RCA) to identify underlying issues and recommend corrective actions. Collaborate with the operations team to ensure adherence to quality standards and client requirements. Monitor key performance indicators (KPIs) and provide insights to optimize processes and minimize errors. Prepare detailed reports on quality performance and communicate findings to the management team effectively. Shift Timings: US Shifts, 5days Working, Both Side Cab Facility to Hiring Zones Interview Mode: Face to Face Interview Looking for Immediate Joiners Interested Candidates Can Share resume on bhawana.sharma@rsystems.com or can call at 8595575733. Regards, Bhawana

Conduct call audits, assess agent performance, provide feedback for improvement, and prepare reports. Collaborate with teams for process enhancements, ensure compliance with regulations,and integrate customer feedback to improve service quality.

Job Title: Sr. Manager - Customer Experience (International BPO) Location: Mumbai, Maharashtra, India (Work From Office) Company Description: Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models. Job Description: Sutherland is seeking an organized and reliable person to join us as a Customer Experience Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Customer Experience Managers in this role get to: Collect and analyze customer feedback: this feedback that comes through internal and external channels is collected and analyze to identify and act on every opportunity - and so that the manager can champion the voice of the customer. Ensure compliance: with key initiatives, tracking complaints, reporting on status, and manage projects that result in identified issues being prevented or mitigated for future customers. Built a positive experience: cause a measurable reduction in negative comments by tracking and ensuring the dissemination of best practices that result in positive customer experience. Qualifications: Our most successful candidates have: - Creativity, proactivity, and have a bias for action - Experience with marketing, organizational development, psychology, or customer experience - Exceptional project leadership skills, an eye for details, and good-old-fashioned common sense - Experience aggregating and analyzing customer feedback is preferred, but prior experience collecting and analyzing information or data is a foundational requirement - Ability to inspire others to action and to influence without authority is absolutely necessary - Ability to create Customer Journey Maps, Employee Journey Maps, identify opportunities for improved process or design - Passion for learning/learning agile - Excellent written communication skills - Good computer skills: working knowledge of Microsoft Windows, Word, PowerPoint, Excel - Exceptional research skills - The ability to exude a professional demeanor and appearance - Attention to detail and excellent organizational skills

Customer Experience Analyst/Quality Analyst ( International Voice Process) The Customer Experience Analyst conducts transaction monitoring of frontline agents' calls, emails, chat and does root cause analysis to help operations in driving the consistency of quality assurance and excellent customer experience needed to maintain client confidence and loyalty. He or she also helps the Customer Experience Team Lead/Manager in business presentations, WBRs and CE onboarding activities. Job Responsibilities - 1. Monitor and audit calls/transactions by Customer Service Representatives based on internal quality assurance and/or external customers to provide an excellent experience. 2. Provide feedback and coaching to the Team members aligned through one to ones, sessions and other coaching techniques. 3. Create and update daily reports on internal errors that arise within the account. 4. Conduct the review and analysis of data or variables that affect the customer experience, establishing areas of opportunity and/or strengths 5. Actively participate in calibrations to ensure alignment between the business 6. Be calibrated on process requirements by being a part of the internal calibration process and by completing monthly requirements of taking calls/chats. Desired Skills: 1) Bachelor's degree in any field. 2) Proficiency with Google Tools / MS Office applications (i.e. MS Word, Excel, PowerPoint, Google sheets etc.) 3) Excellent verbal and written communication and active listening skills 4) Should have minimum 1 year experience as a Quality analyst in International voice process.