875 Call Audit Jobs - Page 9

Job Title: Quality Analyst Customer Support (BPO) Process: Apollo 24*7 Location: Noida, Sector 58 Company: Reboot XP --- Job Summary: We are looking for an experienced Quality Analyst (QA) to monitor and evaluate customer interactions in the Apollo 24*7 Customer Support process. The role involves ensuring adherence to quality standards, providing actionable feedback, and driving performance improvements to deliver excellent customer experience. --- Key Responsibilities: Monitor, audit, and evaluate inbound and outbound calls, chat, and email interactions. Ensure compliance with company policies, process guidelines, and quality benchmarks. Identify gaps in communication, process knowledge, an...

Looking for candidates with min 1 year experience as Quality Analyst or Process Trainer in a voice BPO process. Work Location: Chennai. Shift: Rotational shifts. Immediate joiners or max 15 days notice preferred. Required Candidate profile Call HR Swapna @ 7411718707 for more details.

Interested Candidates can directly come for the f2f Interview at the given address: Unit no-508-510,5th floor Welldone techpark,Sector-48 Gurgaon,Haryana. Role & responsibilities Conduct daily audits of agent calls and emails to ensure compliance with quality standards and internal procedures. Identify process gaps and performance issues, document and report findings. Develop quality scorecards, audit reports, and performance dashboards. Collaborate with operations to implement corrective actions and continuous improvement initiatives. Training & Development: Design and deliver internal training programs for new and existing agents. Conduct refresher trainings based on audit findings and new...

Listen to live and recorded calls to assess agent performance against defined quality parameters. Ensure agents adhere to process guidelines, scripts, and compliance standards Provide objective quality scores based on evaluation checklists.

Assistant manager/ Quality Mgr- Voice (International) Ensuring Compliance Process Improvement Leading & managing a team of quality assurance professionals- TL Level Customer Satisfaction Reporting & Communication Training & Development

French Quality Analyst- Work From Home Assess and deliver feedback using the quality audit scorecard assessment tool French Call Quality audit & call calliberation Quality audit and Feedback French- MUST Shifts- 5:30 pm -2:30 am

Role & Responsibilities Audit transactions by Customer Service Representatives, Technical Support, and/or Sales based on internal quality assurance and/or external customers to provide an excellent experience Reporting - Creates & updates Customer Experience reports (e.g., Daily Internal Errors, Scorecard Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files updated for accurate analysis and process improvement / innovation. Targeted analysis - Reviews, analyzes, and interprets data that affects Customer Experience metrics. Highlights areas for improving immediate necessities, and overall strengths impacting customer experience. Crea...

INTERNATIONAL VOICE CUSTOMER SUPPORT To schedule an interview contact - HR Rusha (8310391640) Job Summary: We are seeking motivated and customer-focused individuals for the position of International Voice Process Executive . This role involves handling inbound and/or outbound calls to customers across international markets, primarily in English-speaking countries such as the US, UK, Canada, or Australia. The ideal candidate will possess excellent verbal communication skills, strong problem-solving abilities, and a willingness to work in night shifts or rotational shifts aligned with international time zones. Roles & Responsibilities: Handle incoming calls from customers or clients. Address c...

INTERNATIONAL VOICE CUSTOMER SUPPORT To schedule an interview contact - HR Pravallika (9036455195) Job Summary We are seeking motivated and customer-focused individuals for the position of International Voice Process Executive . This role involves handling inbound and/or outbound calls to customers across international markets, primarily in English-speaking countries such as the US, UK, Canada, or Australia. The ideal candidate will possess excellent verbal communication skills, strong problem-solving abilities, and a willingness to work in night shifts or rotational shifts aligned with international time zones. Roles & Responsibilities Handle incoming calls from customers or clients. Addres...

Urgent Required Travel QA Bilingual ( Spanish + English) Quality Analyst , monitoring Calls, Audit, QC etc candidate should be knowledge of Spanish and English Experienced candidates from Travel Domain Location:- Delhi salary upto:-35 to 45k Night Shift Rotational Shift / Rotational Off SHARE CVs - alkasharmahr24@gmail.com OR WhatsApp me updated resume Alka Sharma 7991129288

Role & responsibilities Min 1.6 years exp on Assistant manager in QA, should be aware of 7 QC tools Handle a team of 15-20 QA + 2 to 3 QTL Should have done a project of Lean Six Sigma 3+ years in a quality role within a BPO or customer support environment Minimum 1 year in a team lead or assistant manager capacity (preferred in voice process) Supervise and manage the Quality Analysts team. Monitor and evaluate customer interactions (calls, chats, emails if applicable) to ensure service quality. Identify gaps in agent performance and coordinate with operations for targeted interventions. Conduct regular calibration sessions with stakeholders to align quality standards. Design and implement qu...

Responsibilities:- High performance delivery on all quality parameters Audit chats/email interactions on Product/process, Communication and soft skills parameters Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion Data analysis and making designated reports/decks Participate in calibrations to ensure consistent scoring & feedback delivery approach Communicate to heighten awareness and focus on importance of positive customer experience Make recommendations and drive process improvement Reduce learning curve and help enhance product/process knowledge of new joinees Ensure that internal policies, procedures, and ...

Key Responsibilities: Graduate with minimum 2 years experience of Contact Center. Atleast 2 years experience in call quality function. Excellent spoken and written communication skills for English. Must have experience into Call Monitoring & Call Monitoring Exposure to Six Sigma techniques along with one completed project would be added advantage Exposure to MS Power point, Visio, Micro Strategy would be an added advantage Perform root cause analysis (RCA) to identify underlying issues and recommend corrective actions. Collaborate with the operations team to ensure adherence to quality standards and client requirements. Monitor key performance indicators (KPIs) and provide insights to optimi...

Urgent Reuirement for Quality Analyst ( 1 years Insurance, Customer, Collection experienced ) Premium process fluent or good English Communication Salary :- upto 30k Location - Ghansoli Salary date - 1st of every month HR Akshada 8097919712

Roles and Responsibilities * Conduct call audits to ensure compliance with quality standards and identify areas for improvement. * Monitor calls to provide feedback to agents on their performance and suggest improvements. * Develop and implement quality tools such as Pareto analysis, Fishbone diagrams, and RCA to resolve issues. * Collaborate with the team to improve outbound sales processes, metrics, and Voice Process. Desired Candidate Profile * 4-9 years of experience in a BPO or call center environment. * Strong knowledge of Quality Analysis tools such as Call Audit, Call Monitoring, Call Calibration, Feedback. * Experience with Quality Monitoring software like QC Tools.

Role - Quality Analyst Skills - Call Audits | Chat audits | International Process | QC Tools |RCA Exp - Min 2 yrs Loc - Hyderabad Immediate joiners Only WFO | Both ways Cabs | night shifts teena.ghrs@gmail.com | 9116324602

Designation - Quality Executive Location - Chinchpokli Role : 1. Evaluating customer interactions 2. identifying areas for improvement 3. providing effective coaching to enhance the overall customer experience 4. Auditing Calls 5. Conducting call reviews 6. Providing necessary Feedback for improving call Quality 7. Conducting Interviews & Screening Process Experience required: Minimum 1 year of experience as QA in customer service of Stock broking industry Minimum 3 years of experience in customer service of Stock broking industry Additional Skill: Analytical skill, Worked on CQA tool, good communication skill. Interested candidates can shared cvs on ruchi.kedia@sbicapsec.com

Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to agents through one-on-one sessions. Partner with Team Leaders and Trainers to drive performance improvements and close skill gaps. Process Improvement & Compliance Identify trends, agent errors, and operational gaps based on audits. Recommend process and policy changes to enhance customer satisfaction and compliance. Ensure compliance with internal quality standards and regul...

Exp.: minimum 12 months outbound call and work experience in outbound or customer facing role good analytical skills Identify root causes by regular RCA should know along with: English, Hindi and Marathi. Notice period - immediate

Job Description A. Position Overview Position Title Assistant Manager Department Digital Business Unit Grade 301 B. Organizational Relationships Reports to Direct Assistant Vice President DBU Supervises NA C. Job Dimensions Geographic Area Covered Mumbai & Thane ( Job Location : - Airoli ) Stakeholders Internal HO Operations, IT Stakeholders External Call Center Vendors , Field Sales Team About Department: - The digital business unit focuses on engaging prospects & customers using online platforms, transforming engagement into customer interest and converting interest into final sales Purpose of the job: - Key objective of this position is to manage outsourced call center set for our lead ge...

Leading Health insurance Candidate must have 2 year of experience as insurance tele sales trainer/ BPO trainer (who have handled insurance training) He/ She must have experience in auditing calls Must be proficient in Malyalam,Tamil,English language

Monitor & evaluate Fintech Sales calls for quality Share feedback & improvement areas Ensure compliance with SOPs Prepare QA reports & insights Support training for better CX

Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. *If interested, Please share your resume on simranbagga@policybazaar...

Mandatory: Proven experience as a Quality Analyst or similar role in a call center environment. Language (Telugu, Tamil, Kannada) along with Hindi English Job Specification: Monitor, evaluate, score and provide feedback on calls and calls against established quality assurance instruments and standards. Perform compliance checks as per established process and procedures. Participate, as needed, in calibration sessions, employee communication sessions, and/or creation of communication tools. Supports and communicates business goals, quality standards, processes and procedures and policies. Ensure the Contact Centre agents adhere to predetermined quality assurance standards and the businesss st...

What You Will Do? Conduct audits of sales calls, processes, and documentation to ensure compliance with company standards and ethical practices. Review lead handling, client interactions, and closure techniques to identify performance gaps. Prepare structured audit reports with clear insights and actionable recommendations. Collaborate with Sales Trainers and Managers to drive continuous improvement in sales conversion and customer experience. Monitor accuracy in sales reporting, incentive calculations, and achievement tracking. Build and implement Sales Call & best practices from Industry into TYAs accounting and ERP sales processes. Ensure compliance with internal policies, regulatory guid...