218 Call Audit Jobs - Page 9

Leading Bpo in Kolkata Hiring for Quality Analyst Must have minimum 2 years experience in Quality in International Bpo Only Graduate 5 Days Working Shifts 24*7 Responsibilities: Lead quality initiatives, implement Six Sigma methodologies. Conduct call audits, analyze results with Pareto charts & Fishbones. Monitor calls for compliance, identify improvement opportunities. Mail your cv at simmi@hiresquad.in or call T 8467054123

monitor quality parameters including both non-critical & critical parameters (End-User, Business critical, & Compliance) and make recommendations for•Drive a Metrics Driven Culture amongst the Team improvements in the process. cv mamta@emsol.co.in Required Candidate profile Ensure the team meets the assigned audit targets and compliances set as per SLA Incorporate & establish TQ standards Banking experience Mandatory call@9716551077

Job Description Position: Quality Analyst Location: Noida Department: Quality Team Salary: Upto 40K CTC *** IMMEDIATE JOINER'S REQUIRED OR MAXIMUM 10 DAYS*** Overview: We are seeking a detail-oriented Quality Analyst with a strong background in sales to join our dynamic team. The ideal candidate will ensure the highest quality of our sales processes and deliverables, helping to enhance customer satisfaction and drive revenue growth. Key Responsibilities: Quality Assurance: Develop and implement quality assurance processes for sales activities. Conduct regular audits of sales calls, emails, and customer interactions to assess compliance with company standards. Identify areas for improvement and recommend solutions to enhance sales performance. Data Analysis: Analyse sales data to identify trends, patterns, and areas for improvement. Create reports and dashboards to communicate findings and support decision-making. Collaboration: Work closely with sales teams to understand processes and identify quality gaps. Collaborate with training teams to develop materials that address identified quality issues. Customer Feedback: Gather and analyse customer feedback to assess the effectiveness of sales strategies. Develop actionable insights to enhance customer experience and satisfaction. Training and Support: Assist in the onboarding and continuous training of sales staff on quality standards and best practices. Provide ongoing support and coaching to improve sales techniques and customer interactions. Continuous Improvement: Stay updated on industry trends and best practices in quality assurance and sales. Foster a culture of quality within the sales team by promoting best practices and recognizing high performance. Root Cause Analysis: Conduct root cause analysis (RCA) in identified defects/errors and suggest preventive measures for future releases. Qualifications: Any Bachelor's degree 2+ years of experience in a sales/ Customer Service role as Quality Analyst, with a proven track record of achieving targets. 2+ years of experience in quality assurance or a related field. Strong analytical skills with the ability to interpret data and make informed decisions. Excellent communication and interpersonal skills. Proficiency in CRM software and data analysis tools. Preferred Skills: Experience in developing quality metrics and performance indicators. Familiarity with customer relationship management and sales enablement tools. Knowledge of quality management methodologies (e.g., Six Sigma) Contact - Bhavneet Kaur (8130575252)

Must have Min 1+yrs Exp as Quality Analyst from International Voice process BPO Need Immediate Joiner Only Must know Quality QC Metrics. Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Job description Hiring for QA on Immediate basis BPO Experience is mandatory Job Location- Sector 18, Gurgaon (Haryana) 6 days working 9 hours shift No cab facility BPO Experience is mandatory..Role & responsibilities Auditing of calls and complete analysis of service requests. Preparation of daily dashboards & Analysis of reports/data. Sharing daily reports & Quality Scores with the team. Sharing One-O-One Feedback with agents on the basis of audits. Participating in internal & external calibration sessions with Quality/Operations. Analysis of Service requests and sharing RCA. Data analysis and making designated reports. Works with Operations team to develop the overall process improvement strategy and quality plan. Monitoring if CCE has used the right telephone etiquettes and followed appropriate hold procedures and has given a proper resolution for the customer's request. Highlighting issues as per the quality parameters. Inducting Refresher/Quality sessions as per requirement. Identifying fatal and non-fatal errors impacting the process and take corrective/preventive action. Identifying areas of improvement and preparing the process to achieve the desired Quality Standards. Ensuring that internal policies, procedures, and compliance regulations are being followed. Conducting quality sessions for NHT batch. Providing supervisors & manager with regular performance feedbacks on the executives. Auditing calls for trainees during training & on job training (OJT Batch) Bpo experience is mandatory Please share cv at -HR Dheeraj-7859975043 Bpo experience is mandatory

Job Title: Training and Quality Specialist Department: Sales B2C Location: Noida Reports To: Training Manager Job Type: Full-Time Position Summary: We are looking for a detail-oriented and proactive Training and Quality Specialist to support our Sales B2C department. This role is responsible for conducting quality audits of sales interactions and assisting with the delivery of training programs to improve overall sales effectiveness and customer experience. Key Responsibilities Quality Assurance & Audits Conduct regular audits of sales calls, emails, and other customer interactions to ensure compliance with company standards, sales processes, and customer service expectations. Evaluate communication quality, product knowledge, and policy adherence using established QA scorecards. Provide actionable feedback to sales agents and work with supervisors to address performance gaps. Maintain accurate QA records and generate regular reports on findings and trends. Training Support Assist in the delivery of onboarding and ongoing training for new and existing sales staff. Support the development of training materials, including presentations, guides, and e-learning content. Facilitate refreshers, and coaching sessions in collaboration with senior trainers or managers. Gather feedback from trainees and contribute to training improvement efforts. Cross-functional Collaboration Work closely with team leads, supervisors, and QA analysts to ensure training and quality initiatives are aligned with business goals. Escalate recurring issues and recommend process improvements to training or QA leadership. Qualifications & Skills Bachelors degree preferred or equivalent work experience. 1-3 years of experience in sales quality assurance or training, ideally in a B2C environment. Strong communication and coaching skills. Attention to detail and ability to analyze performance data. Proficiency with CRM systems (ZOHO) and QA tools. Comfortable presenting in group settings and working independently. Experience with AI based audit is a plus.

Key Responsibilities: Listen to and evaluate outbound telemarketing calls for quality, accuracy, and compliance Ensure callers follow approved scripts, pitch property details correctly, and qualify leads appropriately Maintain audit logs and share structured feedback with team leaders Highlight recurring call issues and help improve overall tele-calling quality Generate weekly reports on audit findings and performance trends Requirements: Min 2+ years of experience in call auditing or telemarketing QA Familiarity with real estate terminology is a plus Strong attention to detail and listening skills Proficiency in Excel and basic reporting tools Ability to provide clear and constructive feedback Note : - 6 Days work ( Weekends Working ) Perks and benefits:- International Trips Spot Incentives Medical Insurance Rewards Etc Regards, Vinoth HR-G Square Groups 9962857002 vinoth@gsquarehousing.com Location:- G Square Housing Menon Eternity, 8th Floor, 1st Main Rd, Austin Nagar Alwarpet , Chennai-600018.

Quality Analyst LMS Support (Ads Email) Role Overview: The Quality Analyst will evaluate consultant interactions to ensure high standards in handling LMS advertiser queries. The role focuses on enhancing customer experience, identifying process gaps, and supporting quality improvement initiatives. Key Responsibilities: Evaluate and audit emails and chat responses based on pre-defined quality parameters. Analyze trends in quality scores and identify coaching and training needs. Collaborate with trainers and team leads to develop action plans for performance improvement. Provide detailed feedback and conduct calibration sessions with consultants and leads. Monitor adherence to SOPs, communication etiquette, troubleshooting accuracy, and product knowledge. Identify recurring errors and recommend process changes to reduce quality issues. Participate in process improvement and product readiness initiatives. Required Skills & Qualifications: 3-5 years of experience in a QA role, preferably in customer support or digital advertiser’s support. Detail-oriented with strong analytical and documentation skills. Strong communication and feedback delivery skills. Experience in quality monitoring tools and CRM platforms.

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Perform root cause analysis (RCA) on non-conformances identified during audits. Implement corrective actions (CAPA) to address quality issues. Utilize QC tools such as Pareto Analysis, Call Calibration, and 7QC to improve process efficiency. Collaborate with team members to maintain high-quality processes. Desired Candidate Profile 4-9 years of experience in Quality Management or related field. Strong understanding of Quality Control principles and practices. Proficiency in performing Root Cause Analysis (RCA), Corrective Action Preventive Action (CAPA), and other Quality Tools like Pareto Analysis, Call Calibration, 7QC etc.

Having Minimum 2 to 5 years of Quality Analyst in BPO. Experience in Call barging & auditing in BPO. Must have good communication in English,Hindi and analytical skills. Track Associate performance. Required Candidate profile 1.Communication Skills 2.Must be from BPO 3.Customer Service 4.Problem-Solving 5.Technical Proficiency 6.Adaptability Perks and benefits Performance Linked Incentive

Job description Conduct assigned SOW compliance audits. Performs RCA on all compliance issues. Drive action plans for identified gaps Support & guide staff on quality related as a part of their career development plans. People Management - Lead large team of Quality. Skilled in working with inbound, outbound & blended (Voice & email) environment. Required Candidate profile CANDIDATES HAVING CALL CENTRE EXPERIENCE ONLY APPLY Candidate must proficient in Hindi / English & any other south regional language. Ability to manage a Quality Compliance Team and familiar with Telecom KRA deliverables. Should have excellent knowledge of MS Office. Should have sound knowledge of 7 quality tool for compiling, interpreting and communication all quality related statistical information internally as well as to the client. Leadership, coaching and mentoring skills. Excellent People Management skills. Immediate Joiners preferred Walk-in -- Monday to Saturday (10 am to 6pm) Contact person and details: Balaji.A 8608808539 (Directly whatsapp Your Resume with subject as Team leader ) Venue and location IMARQUE SOLUTIONS PRIVATE LIMITED(BPO) MaanSarovar Tower, 271A, Scheme Rd, Teynampet, Chennai, Tamil Nadu 600018 Landmark: Near Anna Arivalayam Email: Balaji.a@imarque.co.in

Job Title: Quality Analyst Location: Bangalore Working Days: 6 Days a Week ( Sunday week off ) Must Know anyone (1) of these regional language : 1.Hindi 2. Marathi 3.Gujarati 4.Kannada 5.Tamil 6.Malayalam 7.Telugu 8.Bengali Salary: As per the candidates last drawn salary and experience Roles and Responsibilities Conduct quality analysis to identify areas of improvement in call center operations. Perform root cause analysis on customer complaints and feedback to resolve issues promptly. Develop and implement quality improvement initiatives using tools like Pareto charts, Fishbone diagrams, and Control Charts. Collaborate with team members to ensure adherence to quality standards during call monitoring sessions. Provide training and coaching to agents on quality processes and procedures. Desired Candidate Profile 2-7 years of experience in BPO/Call Center industry with a focus on Quality Analysis or related field. Strong understanding of QC tools such as Call Audit, Call Calibration, Feedback, Pareto Analysis, Root Cause Analysis (RCA), Six Sigma Quality Methodologies. Excellent communication skills for effective collaboration with cross-functional teams. Interested candidates are welcomed to apply by sharing your CV at rozy.rozy1@teleperformancedibs.com

Role & responsibilities JOB OBJECTIVE : The Sales Compliance will be responsible for ensuring a checker on the performance and actions of the Sales Team; thereby proactively highlighting anomalies, inconsistencies, or potential Policy violations. This role will also focus on monitoring and evaluating sales representatives such that it optimizes productivity, maintains quality standards, and identifies opportunities for improvement. This role combines the financial analysis and ensuring effective execution of the sales strategy to optimize revenue performance and profitability. This role is critical for maintaining financial discipline within the sales organization while supporting strategic growth initiatives. KEY RESPONSBILITIES : Develop and implement monitoring frameworks for monitoring Sales activities as well as Sales Performance Review / Check / Scrutinize / Monitor / Analyse the following through Mystery Calling / Audits / Inspections / Data Analytics etc Accuracy and correctness of the data / metrics punched into the Sales Field Staff Logistics Application (NEXIO) Accuracy and Completeness of the leads to be entered into the CRM All the travel related claims Sales Performance _ Actual vs Targets of individual sales team members and overall team Patterns and trends in sales behaviors that leads to substantial over achievement or underperformance Schemes and trade discounts implemented are in line what is officially communicated to the Channel Partners Credit limits granted to the Customers / Channel Partners Potential cases of compliance issues, internal fraud, policy violations, or unethical sales practices Any suspicious activities / leads received related to unethical practices followed by the Sales Team Content and Communication by the Sales Team especially the Sales presentations and product information Product knowledge and presentation skills of the Sales Team Customer complaints related to sales practices or transactions Identify and report anomalies, inconsistencies, or potential Policy violations to the respective Sales Managers and Sales Head. Prepare detailed reports documenting findings, evidence, and recommended actions/opportunities, and areas for improvement of all the assigned cases Provide a summary of constructive feedback about sales representatives to the Sales Head and the Managing Director (MD) based on the findings resulting from the above checks/audits / investigations Obtain Corrective Action / Preventive Action on the same from the Sales Team Track the Closure of the Actions as committed by the Sales Team Support training initiatives to improve compliance awareness among sales teams QUALIFICATION Bachelor's degree in Finance, Accounting, Business Administration, or related field Master's degree in Engineering (preferred) Certification in MS Office and AI tools Proficiency in operating Automated Tools / Software EXPERIENCE 3-5 years of experience in Audits / Inspections / Data Analytics / or related role concerning Sales Operations SKILLS Strong understanding of sales Operations Proficiency with data analysis tools Investigative thinking and analytical reasoning An eye for detail and strong analytical skills Critical thinking, Conflict Management and problem-solving mindset Strong communication skills to effectively collaborate across teams Experience with CRM systems and ERP software Good communication (verbal and written), negotiation, and interpersonal skills. Company Name: Lafit Lighting Solutions LLP About Us: For over two decades, Lafit Lighting has been more than just a lighting company. Its been a driving force behind how spaces feel, function, and inspire. From homes to commercial landmarks, we craft lighting that doesnt just brighten a space but brings it to life. Our modern ceiling lights and smart LED lighting solutions are designed to blend aesthetics with intelligent functionality, creating a perfect balance of style and efficiency. Rooted in Mumbai, with the head office in Lower Parel, two experience centers in Lower Parel and Andheri, and a state-of-the-art manufacturing facility in Upper Thane, we blend the best of innovation and craftsmanship. Every product is designed to push boundaries, merging modern technology with thoughtful design. We work closely with architects, designers, and visionaries to turn lighting concepts into reality. Whether it’s a luxury residence or a high-impact commercial space, our solutions are tailored to enhance both aesthetics and functionality. With 500+ touchpoints across India, we’re always within reach, ensuring hands-on service, expert guidance, and a seamless experience. More than that, we’re a partner in shaping inspired spaces, committed to creating lighting that isn’t just seen but felt. Because at Lafit, lighting isn’t just what you see—it’s what transforms a space. Email Your Resume on hrassist1@lafitlighting.com

POSITION SUMMARY: The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards. JOB FUNCTION AND RESPONSIBILITIES: Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor. Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.) Work closely with the BU to improve the performance of the bottom quartile in terms of NPS scores. Motivating the advisors to improve their service and voice quality and reiterating importance of NPS. Design and run campaigns to improve the overall NPS for the process. Proficient in identifying gaps in the skills set of the advisors and conduct refresher /remedial trainings on the top defect areas. Arranging initiatives and/or campaigns with focus on voice and customer service quality Maintaining & Preparing Daily trackers, reports and Weekly/monthly dashboard for reviews Participate in Calibrations and achieve the variance targets laid down by the departments. Conducting Refresher training sessions for the advisors as per standard monthly targets QUALIFICATION Graduation is mandatory. Relevant 2-5 years of auditing & coaching experience in a Contact Center environment Good in Excel and strong written and Verbal Communication and Presentation skills Proficient in designing training modules and delivering refresher/remediation trainings. Strong knowledge on Communication Skills & experience in training people on pronunciation, Sound Corruption, MTI, Customer Service, Grammar etc. Tactful in handling difficult situations and ability to multitask. Ability to work under pressure and meet stringent call monitoring targets/willingness to work 24/7 - needs to be comfortable with working in night shifts. WORK SCHEDULE OR TRAVEL REQUIREMENTS: 6.30PM to 3.30AM IST/5.30PM to 2.30 AM IST Work Profile will be Hybrid.

Job description Job Title: Quality Analyst Sales BPO Location: Bangalore ( koramanga) Experience: 1-2 years no of requirements-10 Job Description: We are looking for a Quality Analyst with 2-3 years of experience in a Sales BPO environment to monitor and improve call quality, ensure compliance, and enhance customer interactions. The ideal candidate should have a strong understanding of 7 QA tools, Root Cause Analysis (RCA), and call calibration processes. Key Responsibilities: Monitor and evaluate sales calls to ensure adherence to quality standards. Conduct Root Cause Analysis (RCA) to identify performance gaps and suggest corrective actions. Utilize 7 QA tools to analyze data and improve processes. Facilitate call calibration sessions to align quality expectations across teams. Provide feedback and coaching to agents to enhance customer interactions. Maintain call quality reports and track performance metrics. Ensure compliance with company policies and industry regulations. Requirements : 2-3 years of experience as a Quality Analyst in a Sales BPO. Strong knowledge of 7 QA tools, RCA, and call calibration. Excellent analytical and communication skills. Proficiency in quality monitoring tools and reporting. Ability to provide constructive feedback and coaching How to Apply If you meet the above requirements and are excited to join our team, wed love to hear from you! Please email your resume to pinkyy@eosglobe.com You can also contact our recruiters on the following numbers. HR pinky yadav 7977519951

Job Overview: As Quality Analyst for at Vindhya, you will play a crucial role in ensuring that all customer interactions are of the highest quality and meet the company's standards. Your primary responsibility will be to monitor, evaluate, and provide feedback on customer interactions handled by the agents. Your aim will be to improve overall customer experience, agent performance, and adherence to organizational guidelines. Responsibilities: Call Monitoring and Evaluation: Performance Analysis: Training and Coaching Reporting and Documentation Root Cause Analysis: Continuous Improvement: Calibration Sessions: Qualifications: 1. Bachelor's degree or PUC with an equivalent experience as a Quality Analyst. 2. Proven experience as a Quality Analyst or a similar role in a BPO environment. 3. Excellent listening, analytical, and problem-solving skills. 4. In-depth knowledge of customer service principles and practices. 5. Familiarity with relevant call center software and/or tools as applicable. 6. Strong attention to detail and ability to multitask effectively. 7. Outstanding communication skills, both written and verbal. 8. Ability to provide constructive feedback in a positive and encouraging manner. 9. Flexibility to adapt to changing business needs and priorities. 10. A customer-centric mind set with a commitment to delivering exceptional service. Working place and Hours: 1. Work place: Vindhya Head Office Rajaji Nagar, Bangalore 2. General Shift: 9.30AM -6.30PM 3. Days: Monday to Saturday

Job Description: We are seeking a highly skilled and experienced QA Executive. In this role, you will collaborate with cross-functional teams to develop and implement quality systems, policies, and procedures. You will conduct regular audits, analyze data, and generate reports to identify areas for improvement. Additionally, you will provide training to employees on quality standards and best practices. Key Responsibilities: 1. Mentor and develop the team. 2. Evaluate calls by way of Live call Barging, Mock calls, Recorded calls, chats and e-mails. 3. To Monitor the Quality performance of employees during the calls & provide feedback 4. To enhance the quality, productivity & presentation of calls 5. To prepare a report after evaluating all employees 6. Assisting in process improvement initiatives 7. Need to take projects 8. Execute and follow up on the Coaching & Action Plans 9. To follow quality processes thoroughly using checklist standards 10. Participate in huddle sessions, and share inputs with Team members related to error trends, process updates, and tech issues. Working in close tandem with Asst. Mgrs and other owners on the process for an excellent team and process performance 11. Coordinate calibration sessions and adherence towards enhancing calibrated process performance. 12. Identify training needs and organize training interventions to meet quality standards. 13. Need to identify the projects & review project improvement teams and results.

Job description: Immediate Openings for Quality Analyst (Malayalam/Kannada) _Chennai Job Responsibilities Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Should have been a Quality analyst for at least two years in a Telecom Process. Experience from BPO industry with Telecom customer service background. Criteria Graduation from any stream is mandatory Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma. Shifts timings Should be ready to work in flexible shifts, Rotating Day and Night Week Off 5 days working, 2 days rotational off Interested candidates reach out to: Pavithra S - 9626261016, PavithraS19@hexaware.com