875 Call Audit Jobs - Page 8

Quality analyst International BPO Rotational Shifts 5 days working

We are looking for a skilled Quality Analyst to join our team in the BPO/Call Centre industry. The ideal candidate will have 2 to 6 years of experience and be based in Domestic. Roles and Responsibility Monitor and evaluate call quality to ensure high standards. Develop and implement quality control processes to identify areas for improvement. Collaborate with team members to provide feedback and coaching on performance. Analyze data and trends to identify patterns and opportunities for growth. Develop reports and metrics to measure quality performance. Participate in training and development programs to enhance skills and knowledge. Job Requirements Minimum 2 years of experience in a qualit...

Job Title: Quality Analyst Company: Protalk Solutions, Chennai Monitor and evaluate customer interactions, ensure quality standards, and provide feedback to agents 2-3 years in BPO quality assurance. Interested Candidate call Dilpreet - 9056375597

Job Summary : We are seeking a meticulous and dedicated Quality Auditor to join our Quality Assurance team. The Quality Auditor will be responsible for monitoring and evaluating customer service calls to ensure adherence to company standards, procedures, and customer satisfaction criteria. The ideal candidate will have excellent listening skills, a keen eye for detail, and the ability to provide constructive feedback to enhance the overall quality of customer interactions. Key Responsibilities : Evaluate calls based on pre-defined criteria such as communication skills, adherence to scripts, problem-solving abilities, and customer service etiquette. Use quality monitoring tools and software t...

Roles & responsibilities: To manage transaction quality profile To conduct audits as per defined guideline and sampling for transaction monitoring To ensure 100% closure of feedback To create and publish regular audit reports with management and clients (daily, weekly, monthly) To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls To drive process improvement initiatives To drive calibration sessions with internal or external customers To conduct training for group of agents, when needed To conduct quality induction for new hire batch Required Experience, Skills and Qualifications Good communication skills Should have experience managi...

As a Sr Associate / Asst Manager - Quality Analyst in Noida, you will play a crucial role in maintaining the highest standards of quality in Contact Centre Operations. Your responsibilities will include: - Conducting call audits and quality checks to ensure adherence to quality standards - Analyzing call centre metrics and creating reports to identify areas for improvement - Developing and implementing quality improvement plans to drive business excellence - Collaborating with the team to ensure seamless day-to-day operations - Identifying trends and patterns in customer interactions to inform business decisions - Developing and leading training programs to enhance customer experience - Work...

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Monitor calls for quality assurance purposes, providing feedback to agents on performance. Participate in call calibrations to align team members' understanding of quality expectations. Utilize QC tools such as CSAT, RCA, and 7QC to identify areas for improvement. Collaborate with the team to implement quality improvements through coaching and training. Desired Candidate Profile 1-5 years of experience in BPO/call center environment with a focus on quality analysis or monitoring. Strong knowledge of call center operations, sales audit processes, and quality management principles. Excellent communication skill...

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

Design quality monitoring frameworks, standards, and procedures. Analyze quality data to pinpoint recurring issues, process gaps, and training needs. Participate in calibration sessions to ensure consistent Create regular reports on quality metric