585 Call Audit Jobs - Page 7

Greeting All, We have an urgent requirement for QA-BPO Voice Process Salary-20k to 30k work location- Ghansoli Navi Mumbai Shift Timing - Day General Responsibilities: Review and analyze voice-based customer service interactions. Monitor call center quality to ensure adherence to company policies and standards. Provide detailed feedback to customer service representatives. Identify training needs and recommend improvements. Develop and implement quality standards and best practices. Compile and present quality reports to management. Collaborate with other departments to enhance customer experience. Qualifications: Bachelor's degree in a relevant field or equivalent experience. 1-3 years of experience in a call center or customer service environment. Proven track record in quality assurance or quality control. Excellent verbal and written communication skills. Strong analytical and problem-solving abilities. Ability to provide constructive feedback and coaching. Attention to detail and commitment to excellence. Skills Quality Assurance Call Monitoring Customer Service Feedback Delivery Data Analysis Report Generation Communication Problem-Solving If interested call on the given number mentioned below Regards, HR Aaryan 9167243161

Urgent Hiring International BPO (Quality Specialist Customer Service | Non-IT Only) We are urgently looking for a Quality Specialist for our International BPO process in Bangalore . Key Requirements: Experience: Minimum 3 years overall in BPO is mandatory At least 1 year on paper as a Quality Analyst is mandatory Languages: Proficiency in English & Hindi (both required) Salary: Up to 5 LPA (based on experience & interview performance) Background: Customer Service (Non-IT only) Domain Preference: E-commerce Desired Skill Set & Responsibilities: Strong experience in Call Monitoring, Audits, and Calibration sessions Expertise in CSAT, AHT, Performance Improvement, and Training support Conducting counseling sessions and coaching for agents to uplift performance Ability to handle chat & voice processes (experience in both is an added advantage) Strong eye for detail, excellent analytical & feedback delivery skills Should have contributed to performance enhancement, process excellence, and quality improvements Background: Contact Centre Voice & Chat processes preferred BPO experience is absolutely mandatory. Do not apply without BPO background. Contact us immediately This is an urgent requirement: Email: pranoti.gupte@shiningstarsglobal.in Call: 7666164413 / 8657002723 Hurry up! and call us now

Job Description Section: Job Title: Call Quality Analyst Location: Multiple Locations Responsibilities:- High performance delivery on all quality parameters Audit chats/email interactions on Product/process, Communication and soft skills parameters Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion Data analysis and making designated reports/decks Participate in calibrations to ensure consistent scoring & feedback delivery approach Communicate to heighten awareness and focus on importance of positive customer experience Make recommendations and drive process improvement Reduce learning curve and help enhance product/process knowledge of new joinees Ensure that internal policies, procedures, and compliance regulations are being followed Customer/Client Interactions by using process knowledge and highlighting key areas to work on Prepare TNA, publish and execute for 100% closure Real Time Support (Production/Live Support) on the floor as per the business requirement Desired Skills: Must understand Audit & Coaching process Excellent writing and comprehension skills Extremely good verbal & written communications skills Technical knowledge of English communication - sentence construction, grammar, punctuation etc. Effective Presentation, Feedback & Coaching skills Hands on experience on MS-Office; preferably on MS-Excel and Power Point Customer orientation and Customer Service Attitude Effective problem-solving skills and Highly energetic & enthusiastic Interpersonal skills and Team work Ability to handle/analyse data to generate Quantitative and Qualitative analysis Kindly share your resume at amulyavaish@paisabazaar.com

Title: Quality Analyst (Work From Home) Company Name : Rhysley Private Limited Location: Work from Home Working Days : 6 Days (Rotational) Working Time : Rotational 9 Hour Shift (5 pm to 12 pm IST) Job Description (JD): Sales Quality Analyst Role Overview: The Sales QA will be responsible for monitoring, auditing, and evaluating sales calls and communications to ensure adherence to company processes, compliance standards, and quality benchmarks. The role will provide actionable insights, coaching inputs, and reports to improve overall sales performance and conversion rates. Key Responsibilities: Call & SOP Auditing Listen to live and recorded sales calls. Review WhatsApp/email/chat Data for Leads. Identify errors, gaps, and opportunities in sales communication. Quality Monitoring & Scoring Develop and maintain QA scorecards. Audit calls against predefined checklists and KPIs (compliance, pitch, objection handling, closing skills, etc.). Provide weekly/monthly reports to management. Feedback & Coaching Share constructive feedback with sales reps and team leads. Track recurring errors and recommend corrective actions. Support training and refreshers based on audit findings. Process Compliance Ensure sales reps follow company SOPs, pitch flow, and compliance policies. Monitor DND, refund, and cancellation handling adherence. Continuous Improvement Collaborate with sales managers to improve call scripts and rebuttals. Recommend process improvements based on customer insights. Track impact of QA interventions on sales conversions. Key Skills & Competencies: Strong understanding of sales process & customer handling. Excellent listening, observation, and analytical skills. Strong written & verbal communication (English). Ability to give constructive feedback without bias. Proficiency in MS Excel for reports & audit. Experience with CRM, dialer systems, and QA monitoring tools (preferred). Qualifications & Experience: Graduate in any stream 24 years of experience in sales quality monitoring, QA, or sales coaching. Prior experience in /Telecom/BPO sales is a plus. KPIs (Key Performance Indicators): % of calls audited per week/month. Accuracy of QA scores vs sales performance. Reduction in repeat errors by BDRs. Improvement in sales conversion rates linked to QA inputs. SLA compliance for feedback turnaround time.

Key Responsibilities: Monitor and evaluate calls, chats, and emails to assess agent performance against quality parameters. Identify process gaps and training needs by analyzing call quality and customer feedback. Share regular feedback with agents and team leads to improve performance and customer satisfaction. Maintain quality reports, scorecards, and dashboards. Work closely with the training and operations teams to implement process improvements. Conduct RCA (Root Cause Analysis) for quality failures and suggest corrective actions. Assist in designing quality checklists and quality frameworks. Ensure compliance with organizational and client-specific quality standards.

Key Responsibilities: Quality Assurance: Monitor and evaluate inbound and outbound calls, chats, emails to assess agent performance against quality benchmarks. Provide detailed feedback and coaching to agents to enhance customer service and sales effectiveness. Identify trends, root causes, and improvement areas; collaborate with Operations to develop corrective action plans. Maintain and update QA scorecards, checklists, and audit forms. Prepare and present quality reports and insights to stakeholders on a regular basis. Training & Development: Conduct onboarding training for new hires, covering product knowledge, systems, processes, and soft skills. Deliver refresher and upskilling training programs for tenured agents based on quality scores, performance metrics, or business needs. Develop and update training materials, modules, manuals, and assessments. Facilitate role-plays, simulations, and skill drills to reinforce learning. Evaluate training effectiveness and agent learning retention; provide post-training support and mentorship. Qualifications & Skills: Bachelor's degree in any stream 24 years of experience in a contact center as a QA, Trainer, or a dual-function role. Strong understanding of contact center KPIs, customer service standards, and quality assurance best practices. Excellent presentation, communication, and interpersonal skills. Proficient in MS Office (Excel, PowerPoint, Word); experience with QA tools and CRM Analytical mindset with attention to detail and a passion for coaching and development. Ability to manage multiple priorities and work independently in a fast-paced environment.

Hiring Now: Quality Analyst & Sales Aagents both for International BPO Must have 01 Yr. International BPO Experience Salary up to 35K + Incentives Location: Gurgaon | 5 Days Working | Free Cab & Meals Contact Fatima: 9990683423 Perks and benefits Both side cab and meals

Quality Analyst (Outbound Telesales) | 9–6 job | Sun & alt Sat off | Audit calls, give feedback, ensure compliance | Exp in telesales QA preferred | Salary up to 30k in hand Work location: Vashi, Belapur, Turbhe Required Candidate profile Relevant exp of min 6 months on papers is a must. Fluent coms. Ready to work in fix day shift, outbound telesales qa, Sunday fix off and alt sat off

Apply Now Job Title Quality Analyst Job Description FOR KOLKATA Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With 7 QC Tools 1 Yr of QA With International BPO On Papers (Mandate) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Should have hands on experience with 7QC tools and should be part of feedback and coaching. Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement. Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Shifts timings Should be ready to work in flexible shifts, Rotating Day and Night Week Off 5 Days working, 2 days rotational off Interested candidates reach out to: Pavithras19@hexaware.com/9626261016 SobanV@hexaware.com/8056741915 NandhiniA1@hexaware.com/7358342513

Role- Quality Analyst - Service Desk Experience-Min 2 Years in international BPO (Service Desk)| Technical Support Call Monitoring /Audit | QC Tools | RCA Min. 1 Year as Quality Analyst on papers Shift- Night shift CTC- Up 6 LPA Notice- 0-30 Days WFO

We Paisabazaar is hiring for Quality Analyst/Sr. Quality Analyst (Call Auditing) profile for Mumbai & Hyderabad. Candidate should have 1 year experience in Call auditing and Call monitoring. Interested Candidates can call or WhatsApp their resume on 7982112501 (Brijesh Kumar). You can share your resume also on Brijeshkumar@paisabazaar.com Profile - QA/Sr.QA (Call Audit And Monitoring) Hiring for Two Locations - Mumbai (Malad West) And Hyderabad (Begumpet) Job Description: Auditing and listening the agents calls and Sharing feedback with them Finding the call errors and Fetal calls Strong Communication and Interpersonal Skills (Language preference-Hindi & English) Analytical and problem solving Skills Basic Knowledge of Excel Responsible for conducting audits on defects received for metrics and providing effective coaching feedback to drive continuous and long term improvement of their quality metrics. Reduce defects by driving process improvement efforts through audit findings. Provide training needed analysis to management and training team for individuals/team/Processes in order to address knowledge gaps. Conduct regular knowledge checks on the floor through process tests, huddles, etc. Engage with Process stakeholders and peers, and drive Calibration efforts across Company Drive initiatives through SOP/processes Requirement - Candidate should have call auditing and call monitoring experience Should know Feedback sharing matrix Good with excel and repots making And if you don't have the relevant experience please ignore.

Need Min 1+yrs exp as a Quality Analyst from International Voice Process BPO. Quality Analyst on papers from International Voice process. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Min 3 years exp in BPO Min 1 year as QA Exp into Ecommerce account will be added advantage Knowledge of TNA/ TNI/BQ management /Quartile management /Call Quality Analysis /Performance improvement 6 days working CTC upto 5 LPA call Darshika 9625360104

Key Responsibilities: Maintain and develop internal quality standards. Assess interactions (calls, email, chat messages) based on established quality standards. Accompany evaluations with meaningful and constructive feedback. Discuss and explain feedback with agents in regular meetings. Recommend process improvements based on call evaluations and audit findings. Analyse all sales KPIs and how the team performance affects those KPIs. Participate calibration session to maintain consistency in internal evaluations. Map the need for training and onboarding programs and initiate these projects with complete ownership of closure. Create reports that reflect agent performance. Identify and resolve issues in the telesales workflow to enhance overall performance. Competencies / skills required: Strong knowledge of quality assurance tools, methods, and concepts applicable to telesales. Sound knowledge of call centre tech solutions and softwares Familiarity with relevant standards and industry best practices in telesales. Excellent communication and interpersonal skills. Strong analytical and problem-solving skills. Attention to detail and ability to work independently. Relevant certifications in quality assurance or related fields are a plus Experience & Desired Qualifications required: 4-5 years of experience in Quality Assurance Specialist or in a similar role within a Telesales environment. Work experience in industries: Hospitality, Travel/ Hotel/ Tourism is preferred Interested candidate can share their Cv on ananthakrishna.276@mahindraholidays.com

Minimum 2 years experience as QA with a domestic BPO. Experience in Insurance Process is a must. Key Responsibilities Listen to customer interactions (calls, emails, chats), review data, and assess agent performance

Key Responsibilities: The Customer Experience Assessor (CEA) monitors and assess voice, email, and chat interactions, relative to established criteria and calibrated standards, to ensure our customers have a memorable experience. These assessments are done on scoring forms and focus on areas such as job knowledge, accurate system usage, soft skills, and first contact resolution. The CEA will provide additional mentoring of agents in the greatest need, such as new hires and/or those below goal. Additionally, the data from all evaluations rolls into a database where you will uncover feedback for targeted training, development, and/or process improvement to drive an improve customer experience and ultimately CAS. To ensure assessments are scored in sync with established standards and participate in monthly calibration sessions. Education and skills A bachelors degree is helpful, applicants with shown experience and knowledge will also be considered. Experience: Experience in working across functions and establishing strong working relationships. Needs minimum direction to achieve interpersonal goals. Candidates must be fully trained on all CS processes and procedures including phone, email and RGA training. At least 4 years’ experience in one of our CCG US call centers as a Customer Service Agent, while maintaining strong quality scores. Demonstrates knowledge of systems and procedures related to Thermo Fisher Customer Service. Demonstrates strong interpersonal skills using judgement when needed. Strong focus with attention to detail. Strong time management and prioritization skills. Self-motivated yet know when to seek mentorship. Positive demeanor and works well independently and with a team.

We are looking for a Quality Analyst with the following: - Should be comfortable with Rotational Shifts (No fixed shifts) - Work from Office only - 2-way cab facility provided - 1 rotational week off - Minimum Graduation required Required Candidate profile - Minimum 2.5 years of experience as a QA in International BPO (Domestic experience not considered) - Immediate joiners preferred For immediate response contact on call/WhatsApp - +9-8073579112

Role & responsibilities The QA will monitor inbound and outbound call and emails responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. • Conduct mock calls to associate and check their work on-call and ask some productrelated questions and analyse them. • Uses quality monitoring data management system to compile and track performance at team and individual level. • Participates in customer and client listening programs to identify customer needs and expectations. • Provides actionable data to various internal support groups as needed. • Coordinates and facilitates call calibration sessions for call center staff. • Provides feedback to call center team leaders and managers. • Prepares and analyses internal and external quality reports for management staff review Preferred candidate profile Must have good English listening skills, excellent verbal, written, and interpersonal communication skills. • Must have Basic Computer knowledge and be proficient with MS Office (intermediate Word, basic excel) • Must be comfortable with early morning shifts. Solid time management skills • Minimum higher secondary education required, bachelor's degree a plus • Coordinate and report to the management. • Outstanding customer service skills and dedication to providing exceptional customer care. • Exceptional listening and analytical skills, creative ability, and writing proficiency. • Focus on quality and customer service. Develop and maintain Quality assurance procedures and documentation. • Must adapt well to change and successfully set and adjust priorities as needed • Must be a self-motivator and self-starter. • Ability to multitask and successfully operate in a fast-paced, team environment.

Greetings!! Immediate openings for Quality analyst-Int voice process Job Description: Graduate required with International Customer Service experience A Quality Analyst (QA) specializing in call audit and call monitoring typically works within customer service or call centers to ensure that communication with customers meets company standards and regulatory requirements. QA on papers with 1-2 years experience would be preferred Have Good Interpersonal and Coaching Skills Expertise in CSAT/NPS Analysis, RCA and BQM. Proficiency in Excel is mandate (PPT knowledge would be advantage) Preferably from US Healthcare (OB/IB), Banking, Insurance, Pensions and Mortgage. Interested Candidates can share your resume to - [HIDDEN TEXT] Role: Operations - Other Industry Type: BPM / BPO Department: Customer Success , Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate

We are hiring experienced customer support professionals for UK shifts (1.30pm to 10.30pm ) Experience - 1 yr & above (only from customer support background) Work from office only Shift timings - 1.30pm to 10.30pm / 2.30pm to 11.30pm Should be able to join immediately 5 days working in a week and saturday and sunday fixed off Free cab facility provided for pick and drop(*25km radius, door step pick and drop) Good communication skill in English is required We are looking for immediate joiners only Job Responsibilities: Responsible for reviewing associate's quality of phone and/or non-voice interactions based on client established quality measures. Responsible for monitoring associate's compliance to business rules and processes, and report any breaches identified. Responsible for completing monitoring forms, including comments detailing associate performance and saving all results in the database for review and reporting. Assist in making recommendations for quality assurance improvement, particularly around their workflow and knowledge guides Being able to work at speed, accurately to agreed targets Excellent analytical skills, ability to synthesize data from various sources Excellent time management and organizational skills Knowledge Basic knowledge of computers and use of software. Knowledge of quality assurance standards and methodologies, would be an advantage Education: Higher secondary & above

BPO experience mandatory (PAN India Domestic based) Voice Process background (Outbound) Good communication skills Total work experience - 1-3 years Relevant experience - 1+ years as a QAP Shifts - 10am-7pm Week offs - Any 1 day Work Location - Airoli, Navi Mumbai Roles and Responsibilities : Responsible for calibrating and supporting quality standards. Participates in joint call (contact) monitoring with client, client services team and call center team. Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner. Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause. Monitor quality and accuracy attributes; recommend solutions to address root cause. Assist in customization of quality review guidelines per client specification and creation of plans to achieve quality/customer satisfaction goals. Provide recommendations on improving the quality process to achieve goals and objectives. Develop a strong partnership with Client quality contacts to ensure quality goals and objectives are calibrated. Coordinate efforts with Educational Services to ensure that appropriate training and development is in place to address client quality initiatives. Monitor COPC requirements for the site.

Quality Analyst (Call Quality- Only Marathi and Hindi) Monitoring and Evaluation: Reviewing phone calls, emails, or other customer interactions to assess agent performance against established criteria. Feedback and Coaching: Providing constructive feedback to agents on their performance, highlighting areas of strength and suggesting areas for improvement. Trend Analysis: Identifying recurring issues or patterns in customer interactions to pinpoint areas where processes or agent training can be optimized. Quality Assurance Standards: Developing and maintaining quality assurance standards, benchmarks, and performance metrics. Collaboration: Working with training and management teams to implement improvements and address performance gaps. Reporting: Generating reports on call quality metrics and performance trends for management review.

1+years of experience in Product Operations or a similar role. Involves call listening to derive insights and identify product/process gaps. Analyze and maintain data using Google Sheets and Excel (VLOOKUP, Pivot Tables, etc.). Collaborate with Product, and Ops teams to troubleshoot and improve workflows. Create data-backed reports and performance dashboards to support product decisions. Experience in call auditing and conducting subjective analysis. Requires a proactive, problem-solving mindset and strong communication skills. Familiarity with CRM dashboards or reporting tools is a plus. Work in a collaborative, fast-paced environment with growth opportunities.

Role Overview We are seeking a full-time, on-site Quality Analyst to monitor calls. Key Responsibilities: Strong proficiency in both written and spoken English. Ability to monitor calls. Provide feedback and coaching to agents for performance improvement. Offer clear guidance to associates to enhance their performance. Ensure awareness of quality and agent behavior standards. Ability to work in a 24/7 shift environment. Excellent team player with the ability to influence and manage change. Focused on meeting targets. Location: This position is based in Noida (Sector 62). Additional Requirements: Proficiency in MS Office/MS Excel. Key Responsibilities: Auditing for accuracy in work orders and data integrity. Monitoring calls. Providing coaching feedback to agents for performance enhancement. Conducting call calibrations and evaluations. Experience Preferred: Experience in outbound sales, survey processes, and customer care. Experience with companies like Dish TV, AT&T, Spectrum, and Comcast is preferred. Perks and Benefits: Health insurance coverage. Transportation services (cab for pick-up and drop-off).