218 Call Audit Jobs - Page 7

Role: Call Quality Analyst (BPO) Experience: 1-3 Years Salary: 25k + Incentive Language: Tamil , Malayalam, Telugu, Kannada Fluent Communication Location: Chennai Skills: BPO Call Auditing Call Monitoring Review & Feedback Out Bound Calls Tools

Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore International Process Must be working as Quality Analyst for minimum 1 Year on papers Must be Excellent in 7QC Tools CTC UPTO 5.5LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period Must be a Graduate PLEASE NOTE- THIS IS NOT TESTING PROFILE Role and Key Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverables and be accessible without any delay. • Client Escalation Management. • Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach. Key skills & knowledge: • Experience in supply chain management domain preferred. • Understanding of the Audit/ Mining & Coaching process. • Good verbal and written communication skills. • Hands on experience in MS Excel, Power Point presentations and Reporting knowledge. • Flexible to work in Shifts 24/7 Environment. • Ability to work under pressure and in strict timelines. • Exposure to online retail/ recovery will be an added advantage. Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Role & responsibilities Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a quality analyst on papers Proficient in MS Office. Excellent analytical and listening skills.

We are Hiring for Call Quality Analyst - Manipal Fintech About Us:- Manipal Fintech, a proud part of The Manipal Group, is transforming lending with innovation, security, and excellence. As a leading fintech platform, we offer seamless, reliable, and customer-first financial solutions, ensuring quick and transparent access to funds. Built on a foundation of trust and powered by cutting-edge technology, we empower individuals and businesses to achieve financial success effortlessly. Role Expectations:- Monitor calls, evaluate Quality, enhance sales and customer experience. Identify improvement points and provide actionable insights to the agents. Track progress of the agents assigned to them and increase their sales conversion. Conduct feedback sessions to explain the pain points of the agent and suggest improvements. Maintain audit report and agent progress report. Conduct analysis session with the Team Leader to discuss issues and trends of their team. Conduct mock call sessions and assessments. Conduct and attend calibration sessions to ensure that the Quality Audits are as per SOP. Raise any scenarios/cases. which fall under non-compliance of quality. Conduct disposition wise analysis, lead and sale trend. Present Root Cause Analysis for their agents escalations. Identify and suggest process improvements. Participate in live calls to gain firsthand experience and deeper insight into the processes Role Requirements:- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems. Ability to learn about products and services. Good communication skills in English and Hindi - Written and Speaking Good analytical skills Should be able to analyse and interpret data Outstanding customer service skills with the ability to resolve issues and address complaints Flexibility and willingness to learn new tasks, methods, and systems. Interested Candidates can share their profiles us at:- Pallavi Jain Email Id - Pallavi.jain@manipalfintech.com www.manipalfintech.com Manipal Fintech Private Limited.

Role & responsibilities Devise technical training programs according to organizational requirements Produce training schedules and classroom agenda Determine course content according to objectives Prepare training material (presentations, worksheets etc.) Execute training sessions, webinars, workshops etc. in groups or individually Arrange for and conduct on-site training when needed Keep and report data on completed courses, absences, issues etc. Observe and evaluate results of training programs Determine overall effectiveness of programs and make improvements Preferred candidate profile Proven experience as technical trainer Knowledge of modern training techniques and tools in technical subjects Experience in designing technical course content Ability to address training needs with complete courses Working knowledge in MS Office (especially Powerpoint) Outstanding communication skills and comfortable speaking to crowds Excellent organizational and time-management abilities Perks and benefits

We are HIRING!!!!! Job Summary: We are seeking a detail-oriented and experienced Quality Analyst with a strong background in the healthcare domain and voice process to monitor, evaluate, and improve the quality of inbound and outbound calls. The ideal candidate will be responsible for ensuring compliance with regulatory standards (such as HIPAA), internal quality benchmarks, and client-specific guidelines while identifying training needs and process improvement opportunities. Key Responsibilities: Monitor and evaluate voice calls (inbound and outbound) related to healthcare processes (e.g., patient support, insurance verification, prior authorization, etc.). Conduct root cause analysis for quality issues and provide actionable feedback to agents and team leads. Audit call recordings for accuracy, compliance, empathy, communication skills, and adherence to protocols. Generate and maintain QA reports and dashboards; highlight trends, recurring issues, and training opportunities. Collaborate with the training and operations teams to improve agent performance through coaching sessions and refresher training. Ensure compliance with HIPAA and other regulatory requirements during every interaction. Participate in calibration sessions with clients and internal teams to align on scoring standards. Support the development and updating of QA forms and SOPs as needed. Assist in driving continuous improvement in quality scores, customer satisfaction, and operational efficiency. Required Skills & Qualifications: Bachelors degree or equivalent; healthcare or life sciences background is preferred. 1+ years of experience in a QA role within a voice process in the healthcare/BPO/KPO industry. Strong understanding of healthcare processes (payer/provider), terminology, and US healthcare regulations (e.g., HIPAA, CMS). Exceptional communication and listening skills. Analytical mindset with attention to detail. Proficient in QA tools, MS Excel, and call monitoring software (e.g., NICE, Calabrio, Verint). Ability to provide constructive feedback and support performance improvement. Strong interpersonal skills and the ability to work cross-functionally. Preferred: Experience in auditing healthcare voice processes such as medical billing, prior authorization, or patient scheduling. Interested candidates can share their CV to Tripti- 6001395054 (Whatsapp only)

Job Title: Quality Analyst Finance/Banking/Capital Market/Investment Banking Experience Required: 5+ Years Location: Hyderabad Shift: Night Shift Joining: Immediate Employment Type: Full-time Note: Excellent Communication with Proper Documents Job Summary: We are seeking a highly experienced and detail-oriented Quality Analyst with a strong background in Finance/Banking/Capital Markets/Investment Banking to join our team. The ideal candidate will be responsible for monitoring, auditing, and analyzing voice and non-voice interactions to ensure compliance, enhance customer experience, and drive operational excellence. Key Responsibilities: Conduct regular call audits to ensure process adherence, compliance, and quality standards. Evaluate recorded calls , provide feedback to associates, and recommend improvements. Maintain and update audit reports and quality scorecards; track performance trends over time. Identify areas of improvement and collaborate with training teams for content and process updates. Ensure compliance with financial regulatory guidelines (e.g., SEC, FINRA, MiFID, etc.). Provide detailed analytical insights and RCA (Root Cause Analysis) for non-compliance or process gaps. Assist in creating and maintaining QA documentation, SOPs, and checklists . Participate in calibration sessions with internal teams and clients to align on QA standards. Work closely with Operations, Risk, Compliance, and Training teams to drive quality initiatives. Required Skills & Qualifications: Bachelor's degree in Finance, Business Administration, or related field . 5+ years of QA experience in Banking, Finance, Capital Markets, or Investment Banking BPO/KPO . Proven experience in call audits , quality assessments, and compliance tracking. Strong knowledge of financial instruments, trading platforms, and investment products . Excellent communication skills both verbal and written. Proficient in using QA tools, MS Excel , and reporting software. Ability to work in night shifts and meet tight deadlines. Strong analytical, problem-solving, and decision-making skills.

Role & Responsibilities Audit transactions by Customer Service Representatives, Technical Support, and/or Sales based on internal quality assurance and/or external customers to provide an excellent experience Reporting - Creates & updates Customer Experience reports (e.g., Daily Internal Errors, Scorecard Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files updated for accurate analysis and process improvement / innovation. Targeted analysis - Reviews, analyzes, and interprets data that affects Customer Experience metrics. Highlights areas for improving immediate necessities, and overall strengths impacting customer experience. Creates effective recommendations to drive account performance. Flagging behaviors - Investigates customer complaints and/or non-compliance to Customer Experience standards. Recommends corrective actions in accordance with applicable company policies. Issues Incident Reports to the Team Leaders for red flag CSR behaviors and compliance requirements observed during transaction monitoring. Performs further deep dive of other relevant data when necessary. Conducts calibration session with Operation Team Preferred Candidate Profile Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible) Minimum 1 Year of experience as Customer Experience Analyst (CEA) Excellent communication in English. Should be willing to work in shifting schedules Excellent written and oral communication Excellent problem-solving and analytics skills Seek appropriate guidance and advice to deliver quality outcomes. Works under limited supervision. Excel & G-Sheet knowledge (Desirable) Excellent verbal and written communication Must have ability to work under pressure Perks and Benefits Salary Range: Upto 5.00 LPA - 7.00 LPA Medicare Facility(free online consultation with Doc) Free pick up and drop facility will be provided within 35 Kms range Medical Insurance Life Insurance

Job description: Immediate Openings for Quality Analyst (Malayalam/Kannada) _Chennai Job Responsibilities Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Should have been a Quality analyst for at least two years in a Telecom Process. Experience from BPO industry with Telecom customer service background. Criteria Graduation from any stream is mandatory Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma. Shifts timings Should be ready to work in flexible shifts, Rotating Day and Night Week Off 5 days working, 2 days rotational off Interested candidates reach out to: Pooja M - 7869304456, poojam3@hexaware.com

Job Purpose To supervise daily operations and personnel aiming for maximum efficiency and cost effectiveness. To ensure that technology is utilized to a maximum for process improvement and that teams are well-organized and productive. Key Responsibilities Functional Responsibilities Managing the day-to-day performance of the Contact Centre Operations and expected to shape the future of a Contact Centre Operations being committed to deliver a great customer contact experience through a variety of customer contact channels To deliver a best-in-class service, meeting or exceeding the KPIs Manpower planning, Rostering and Designing call center strategy to implement short/long-term plans for achieving process objectives Evaluate and Analyze performance against call center metrics for your team and set targets to continuously improve agent productivity and call center efficiency Be responsible for the end-to-end customer contact processes and their associated customer experience, supporting company's initiatives to drive improvements, improve efficiency and reduce complaints Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions Job Requirements Qualifications Graduate / Post Graduate Experience 7-10 Years of proven experience of leading a service driven contact Centre operation with experience of managing an operation through periods of significant growth or change Functional Competencies Handled Call Centers for both Customer Service and Cross-Sell Processes Experience in Outbound Sales Contact Centre Management and Operations Management Experience with automation of processes through tech integration Behavioral Competencies Quality & Process Orientation Strong analytical and decision-making skill Strong customer-facing and communication skills Problem Solving Skills

Role & responsibilities Conduct quality assessments and provide coaching and feedback for customer interactions, including phone calls and emails, according to established criteria and guidelines. Evaluate agents' adherence to company policies, procedures, and quality standards, and provide constructive feedback and coaching to support their development. Analyse quality assessment data to identify trends, patterns, and areas for improvement, and collaborate with relevant stakeholders to implement corrective actions. Generate regular reports and dashboards to track quality performance metrics and communicate findings and recommendations to management and relevant departments. Develop and maintain quality assurance procedures, documentation, and training materials to ensure consistency and effectiveness of quality monitoring processes. Stay informed about industry best practices, emerging trends, and regulatory requirements related to quality assurance and customer service and incorporate relevant insights into quality improvement initiatives. Participate in cross-functional projects and initiatives aimed at enhancing customer experience, operational efficiency, and business outcomes. Assist in the development and implementation of quality-related initiatives, such as calibration sessions, quality coaching programs, and recognition programs. Communicate business and product updates timely through e-mails, briefings, newsletters, and other means of contact. Design, develop and implement monthly product knowledge assessment and pop-up quizzes assessing the common errors, new updates and general product knowledge. Analyse customer feedback received through post call survey and NPS. Share relevant feedback with stakeholders for process and product enhancement. Provide constructive feedback and coaching to agents to support their development. Investigate the post flight complaints and manage the companys waivers, errors log/records and provide weekly/monthly reports which drives continuous measurable reduction in errors/complaints. Adhere to company regulatory requirements such as data protection, data privacy etc. and ensure full adherence from team. Perform other lawful Ad hoc tasks as and when delegated by the management. Preferred candidate profile Qualification & Education: Minimum Graduation is required Experience: Minimum of 3 years experience in Quality Analyst role Candidates with travel background /industry are encouraged to apply. Training & Knowledge: Knowledge of workforce applications, reporting, quality, and monitoring tools. Familiarity of quality assurance standards and measures. Excellent written and verbal communication skills. Fluent in English is must. High computer literacy Candidates who can join on immediate basis or maximum 15 days of notice period will be entertained.

Must have Min 1+yrs Exp as Quality Analyst from International Technical Support Voice process BPO Need Immediate Joiner Only Must know Quality QC Metrics. Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Candidates must have exp in International Sales ,Collections or Travel domain . Salary upto 40k Interested candidates Call Ruchika @9650997623

Role - Quality Analyst - Service Desk Experience - 2 Years Minimum Location - Bangalore Budget - upto 6 LPA Work Mode- WFO Skills - QC Tools, Technical Audit,Service Desk, Call audit, Quality check Contact:Naman 8890377940/ naman.ghrs@gmail.com

Role & res Requirements: Ability to read and write in English with a high degree of comprehension skills. Attention to detail and ability to document precise workflows. Self-motivated and able to work independently in a remote setting. Desktop/Laptop (Windows/Mac/Linux) set up with a good internet connection. Familiarity with common digital applications/ tools. Pursuing Bachelor\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s degree or undergraduate in Engineering, Literature, Journalism, Communications, Arts, Statistics, or a related field. Flexible working hours and remote work environment. Mandatory Skills: Critical thinking ,Business Analysis ,Analytical Skills ,Good English writing skills experience of Data Annotation or Digital intelligence is required Leadership experience of Data Annotation or Digital intelligence is required ponsibilities Preferred candidate profile

Hiring Quality Auditor / QA Minimum 1 to 2 years of experience ( on documents)from international travel BPO GDS must Excellent command over quality tools Only immediate joiners No fresher's or other Process experience can apply Required Candidate profile Candidate only with Relevant experience can apply Rotational/ Day shift available Salary between 30 to 50 k depends on experience PF + insurance Share resume @7838882457 Shristi

891 965 4649Job Title: Process Improvement Adherence (PIA) Executive Location: Kaikondrahalli, Bangalore Position Type: Full-time Compensation Details: Take-home Salary: 16,000 to 19,500 per month (based on experience) Provident Fund (PF): 3,600 per month Incentives: Performance-based incentives up to 15,000 per month Employee Value Proposition: Employee health insurance coverage of 1 lakh per annum (company-paid premium) Free lunch and snacks provided Monthly rewards and recognition for top performers Performance-based promotions every 6 months; high achievers eligible for quarterly promotions Fast-track career growth potential to become a Unit Head within a few months Regular team outings and Annual Day celebrations Qualifications & Skills: Education: Any undergraduate degree (e.g., BBA, B.Tech, B.A., etc.) Key Skills Required: Excellent verbal and written communication skills Strong analytical and problem-solving abilities Proficiency in MS Office tools (Excel, Word) Sharp decision-making skills Strong attention to detail with the ability to identify process gaps Language Requirements: Mandatory: English and Hindi Preferred: Kannada, Tamil, Marathi, or Telugu Work Requirements: Flexible to work a 9-hour shift between 8 AM 10 PM Comfortable with a 6-day work week (weekday offs) Must own a laptop with a functional webcam and reliable internet connection Roles & Responsibilities: Conduct call audits to monitor process compliance and quality Prepare structured and detailed audit reports Identify and document errors for review and corrective action Share findings with the manager and assist in implementing improvements Collaborate with teams to ensure better process adherence Provide feedback to enhance customer service and operational quality Ensure compliance with company protocols and industry norms Support training initiatives to address quality gaps Track progress of process improvements and evaluate impact About the Company: NoBroker.com is the worlds largest C2C real estate marketplace, connecting over 85 lakh customers. Backed by investors like General Atlantic, Tiger Global, and SAIF Partners, NoBroker has raised over $151 million in funding. Headquartered in Bangalore, NoBroker employs over 4,000 professionals and is scaling rapidly. Training: Comprehensive training provided to ensure thorough understanding of processes and help new hires excel in their roles. SPOC Details WhatsApp: 8919654649 Mail: saithanmai.potla@nobroker.in

Role & responsibilities: Monitoring and assessment of Call Center Associates for both inbound and outbound calls. Providing regular feedback to associates as per their calls measurement Assists in providing standard weekly and monthly reporting within predetermined reporting parameters. Participates in call calibration exercises. Offers suggestions for process improvement to foster exceptional customer experience. Maintains overall objectivity in supporting consistent and superior customer service. Preferred candidate profile: Minimum 1 year of experience in call auditing and quality assurance. Graduate / Post Graduate Command on MS Office Good communication skills Good Analytical ability

Greetings from Teleperformance! We are hiring QA for voice process in our company. Candidate must be a graduate & Fully vaccinated. Should have minimum 1 year experience as a quality analyst in his previous experience. Should have knowledge in QC tools, Excel, Dashboards, Call calibration, call audits, Call monitoring and sharing feedback. Excellent communication skills • 6 Days working. •Salary-Up to 5 CTC If Interested Call or share resume Yamanur:- 9449900627 yamanurappa.kuri@teleperformancedibs.com

T3 Developer Support Quality Analyst Work Type: Content Review Sub-worktype: Apps - Developer Appeals TP is looking for skilled Application Developer Support Quality Analysts to support our technology client at our [LOCATION] site. The ideal candidate will have extensive experience supporting technical end-users with troubleshooting and policy adherence. Responsibilities Monitor and report agents interactions and overall team level quality, conduct calibration, perform fraud and compliance audits Take necessary steps to ensure quality metrics are met by assessing accurate samples and monitor process improvement initiatives Investigate escalations of inaccurate decisions to understand the root cause(s) and implement corrective steps to improve quality Track team reporting, present audit findings, provide feedback and coaching to agents to improve quality Provide insights and innovative ideas to improve quality and collaborate with training team to help develop agent quality improvement plans Define and update quality frameworks to match the workflows Provide instant feedback for correction and keep an eye on recurring quality issues Teams Responsibilities Take complex issues and simplify them to create succinct summaries over email, ticketing software, and chat to clearly communicate with Developers and/or teammates. Conduct research with high attention to detail and advanced comprehension skills. Be comfortable with multi-tasking and complex decision-making. Be an expert communicator who masters the app store's policies and exhibits developer (end-customer) empathy. Review, maintain, and curate data. Proofread and review documents suitable for publishing Required Experience Should have solid understanding of workflow, tools used for providing services Experience working as an Agent in similar workflows 3+ years of relevant experience BA/BS degree (In lieu of degree, 2 years relevant work experience) Experience in written communication customer-facing processes with strong analytical, troubleshooting, and problem-solving skills Knowledge of Google's developer platforms (Google Play, Chrome Web Store, etc.). Experience with Google suite and complex policies Understand technical concepts/terms (APIs, APKs, ARM, Bootloader, Doze, Fragmentation, NFC, etc.) Ability to manage multiple competing priorities in a fast-paced, rapidly changing environment Excellent written and verbal communication skills Will be required to master policy, proven through test/certification Required Soft Skills Collaboration Skills: Being a strong leader and team player is critical to this role, you’ll be working as part of a team and collaborating with other teams. Strong organizational skills: Have oversight of the queues, cases and escalations in an organized way to manage potential quality issues. Developer Empathy: Understand the developer's point of view on issues and make decisions weighing all parameters. Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com

rebootXP is hiring for Quality Analyst - BPO Voice Process Specifications: - Minimum 2 years of work experience in a relevant (contact center) sales process. - Minimum 1 year of work experience in a QA role from premium voice program. - Yellow Belt certified - Good aptitude skills-reasoning, logic and problem solving. - Good spoken English skills - Graduation is must. - Immediate Joiner Responsibility : - Monitor and evaluate inbound / outbound customer service calls. - Provide feedback and recommendations to agents for performance improvement. - Develop and maintain quality standards and procedures. - Collaborate with team leads and trainers to align quality metrics with business goals. - Analyze data to identify trends and patterns for process improvement. - Prepare reports on quality metrics and agent performance. - Assist in training new hires and conducting refresher sessions for existing staff. For Interview share resume at dinkar.mahajan@rebootxp.com or visit our office for interview in between Monday to Saturday @ 10AM, and mention reference as "HR Dinkar Mahajan" on the top of your resume. Office Address: C-29, Sector 58, Noida, Uttar Pradesh - 201301

Lead, supervise, and motivate a team of Sales Executives to achieve daily, weekly, and monthly quality targets. Monitor team performance and provide regular coaching, feedback, and training to drive improvements. Min 1 year on paper as a QC mandatory Required Candidate profile If interested the call/whats app Hr Anika @ 7738581678 or 9372866709

Job description Job Title: Quality Analyst International Voice Process Location: Bangalore Shift: US Rotational Shifts CTC: 5 - 6 LPA (based on experience) Job Overview: We are seeking a detail-oriented and experienced Quality Analyst to evaluate and ensure the delivery of high-quality customer service in our international voice contact center. The ideal candidate will monitor calls, identify process gaps, and collaborate with stakeholders to drive continuous service improvement. Key Responsibilities: Monitor and evaluate inbound and outbound calls for quality, compliance, and customer service standards. Identify coaching needs and provide actionable feedback to agents for performance improvement. Conduct root cause analysis on quality issues and recommend process enhancements. Collaborate with Team Leads and Trainers to address quality gaps through targeted coaching and training. Maintain detailed quality reports and dashboards for regular performance tracking. Design quality assurance processes and audit frameworks to ensure compliance with client requirements. Participate in calibration sessions to align on scoring methods and maintain consistency. Support continuous improvement initiatives across customer service processes. Stay updated on product/process knowledge and quality standards. Qualifications: Bachelors degree (mandatory). 5+ years of experience in a contact center environment. At least 3-4 years of experience in a Quality Analyst or QA-related role, preferably in an international voice process. Willingness to work night shifts and rotational weekly offs. Type: Full Time, Permanent

Job Summary As a Senior Quality Manager for Tax Compliance Operations & Support , you will lead the quality assurance efforts across Avalara's tax compliance operations and customer support functions. This role is central to ensuring that Avalara's tax services not only meet rigorous compliance standards but also deliver exceptional support experiences. By overseeing quality standards across both compliance operations and support, you'll help drive continuous improvements, regulatory adherence, and customer satisfaction. You'll work on-site and will report to the Director - QA Job Duties Tax Compliance QA: Define and implement quality assurance frameworks to enhance accuracy and efficiency in tax compliance operations while meeting regulatory standards. Customer Support Quality: Maintain quality standards for customer support, analyze metrics, improve response processes, and train teams to ensure service consistency and satisfaction. Team Leadership: Lead cross-functional QA and support teams, fostering continuous improvement, coaching, and managing performance metrics. Regulatory Compliance: Ensure adherence to regulatory requirements, stay updated on changes, and mitigate compliance risks in collaboration with legal and tax research teams. Metrics & Reporting: Develop and analyze KPIs, prepare quality reports, and drive performance improvements for compliance and support functions. Collaboration: Partner with Product, Tax Research, Customer Success, and Legal teams to align quality objectives, resolve issues, and streamline processes. Training & Best Practices: Design training programs on regulatory adherence, quality metrics, and customer service best practices to empower teams and handle complex scenarios effectively.

Must have Min 1+yrs Exp as Quality Analyst from International Voice process BPO Need Immediate Joiner Only Must know Quality QC Metrics. Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com