875 Call Audit Jobs - Page 7

Monitor and audit sales calls for quality & compliance Identify gaps and share feedback Maintain scorecard, report, and perf. metrics Analyze trends to improve conversion Conduct sessions and roleplays for skill enhancement

We need Quality Analyst Bilingual Candidates Should be from US Travel Industry Salary 45k Need Seo Manager , Seo Executive Candidates should be only from the Travel Industry Should have min 1 year to 7 Years of Experience Salary - 15lpa - Negotiable Night shift 5 Days working Location - Delhi Kirti Nagar Call for more details - 9310802205 parveens7868@gmail.com S.HR Shabana Parveen

-Performs call monitoring to monitoring formats &quality standards &provides trend data to management team - Maintain defined On-call quality checks &other KPI -Provides feedback to team members & help them to implement -Auditing call ,Chats &Email Required Candidate profile Excellent verbal, written and interpersonal English communication skills Effective listening and comprehension ability is must Exp of Audit- Call , Email, WhatsApp & Chats Hands on Excel sheet format Perks and benefits Day Shift & Flexible Working Hours

Role & responsibilities Preferred candidate profile

Hello Folks, Are you the one we are looking for? Inviting applications for the role of TRAINING MANAGER .We are looking for TRAINING MANAGER FOR ONE OF OUR CLIENT INTO CUSTOMER SERVICE. Graduates with relevant experience in any BPO with a sound knowledge of end to end domain. JOB LOCATION - GURGAON **PLEASE APPLY ONLY IF YOU HOLD MIN. 2 YEARS EXPERIENCE AS A TRAINING MANAGER IN ANY BPO MOREOVER SHOULD BE FLUENT IN ENGLISH N HINDI BOTH THE LANGUAGES ** "Immediate Joiners"" Responsibilities: •Training Program Development and Delivery Employee & Team Development Operational Support (OJT , TNA , TNI , TTT , Throughput , Training Dashboard , Team handling , Client management etc ) Leadership and ...

looking Bilingual ( Spanish & English ) Quality Analyst Immediate joiner preferred !!! Location - Kirti Nagar, Delhi Candidate must have at least 1 year in US Travel process Salary upto 50 k Night /Rotational shift Call Pooja @9354007679 Required Candidate profile Excellent comms skills English/Spanish

Eligibility: Candidate should be DRA certified Responsibilities To monitor and evaluate the performance of the CCEs and suggest their improvement areas To provide feedbacks to the CCEs based on the internal / external audits to improve the CCEs performance on the call and to identify training needs. To take part in calibrations with the client, OPS, Training and help to resolve the disputes. To ensure the process is meeting Client KPIs such as CSAT and Quality scores To conduct Quality sessions to share areas of improvements based on the feedback of audits. Mock call and OJT certification of New Hire Batches Ensure higher Client satisfaction scores Identification of root causes and preparing...

Eligibility: Candidate should be DRA certified Responsibilities To monitor and evaluate the performance of the CCEs and suggest their improvement areas To provide feedbacks to the CCEs based on the internal / external audits to improve the CCEs performance on the call and to identify training needs. To take part in calibrations with the client, OPS, Training and help to resolve the disputes. To ensure the process is meeting Client KPIs such as CSAT and Quality scores To conduct Quality sessions to share areas of improvements based on the feedback of audits. Mock call and OJT certification of New Hire Batches Ensure higher Client satisfaction scores Identification of root causes and preparing...

Job description Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Should have hands on experience with 7QC tools and should be part of feedback and coaching. Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement. Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve cus...

Job description Role & responsibilities The QA will monitor inbound and outbound call and emails responses to assess , technical accuracy, customer service performance, and conformity to company policies and procedures. • Conduct mock calls to associate and check their work on-call and ask some productrelated questions and analyse them. • Uses quality monitoring data management system to compile and track performance at team and individual level. • Participates in customer and client listening programs to identify customer needs and expectations. • Provides actionable data to various internal support groups as needed. • Coordinates and facilitates call calibration sessions for call center s...

Role & responsibilities Job Title: Quality Analyst Voice Process (Insurance Domain) Location: AURUM Proptek Building , MBP , Mahape , Ghansoli , Navi Mumbai Job Type: Full-time Shift: [Day/Night/Rotational specify as needed] Experience Required: 2–4 years (with at least 1 year in a QA role) Domain: Insurance (Life, Health, or General) Reporting To: Quality Manager / Operations Manager Job Summary: We are looking for a detail-oriented and process-driven Quality Analyst (QA) to support our voice-based insurance operations . The QA will be responsible for monitoring and evaluating calls to ensure service delivery meets client expectations, regulatory compliance, and internal quality standards. ...

Job Summary: We are looking for a detail-oriented and proactive Quality Analyst to assess and improve the quality of customer interactions across both voice and non-voice channels. The ideal candidate will ensure compliance with process standards, improve customer experience, and support team development through coaching and feedback. Key Responsibilities: • Monitor, review, and evaluate inbound and outbound voice and non-voice interactions. • Provide regular feedback to customer service agents to improve quality and performance. • Identify training needs and recommend process improvements. • Maintain and update quality monitoring scorecards and reporting. • Collaborate with team leads and o...

Opening_ Assistant Manager Quality_ Coimbatore Minimum 1 -year experience as an Assistant Manager - Quality Voice Experience is mandatory. Overall experience of Minimum of 8+ year in BPO voice program from premium contact centers is required. Should have experience in managing team performance. Telecom and E-Commerce experience would be added advantage Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream or Global Equivalent degree Should be willing to work in 24*7 rotational shifts 5 days working, Rotational Wee...

- Audit calls/interactions/transactions for aligned Teammates - Coach Teammates for performance improvement (campaign specific) - Report performance for an aligned span on a daily/weekly/monthly basis HR connect Ms. Priyanka - 86383 30959 Required Candidate profile Must have worked in customer service (Voice & Back Office experience preferred) At least one-year of work experience as a Quality Analyst (preferred) Basic skills in Excel or Google Sheets

Key Responsibilities: Monitor and Evaluate Calls: Listen to and evaluate recorded sales calls to ensure adherence to company scripts, policies, and quality standards. Assess call quality based on customer engagement, sales pitch effectiveness, product knowledge, and overall professionalism. Provide Feedback: Provide constructive feedback to sales agents, highlighting strengths and areas for improvement. Conduct one-on-one coaching sessions with agents to improve sales techniques, customer interaction, and call outcomes. Reporting and Documentation: Document call evaluations and performance trends, tracking metrics such as call quality, conversion rates, and customer satisfaction. Create regu...

Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Should have hands on experience with 7QC tools and should be part of feedback and coaching. Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement. Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience...

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Kochi Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Micr...

We are looking for a detail-oriented and analytical Quality Analyst (BPO) to join our team. The ideal candidate will have prior experience in call auditing, call monitoring, and ensuring call quality standards. Salary - 4.50 LPA HR - 9987333314 Required Candidate profile Provide constructive feedback to agents for quality improvement. Maintain audit reports and quality dashboards. Collaborate with training and operations teams to enhance performance.

Role & responsibilities Job Overview A Quality Analyst in IT Service Management focuses on ensuring service quality standards are met through monitoring, analysis, and continuous improvement efforts. Key Responsibilities Monitor and evaluate IT service delivery against established quality metrics and SLAs Conduct regular audits of service management processes Analyse customer feedback and incident reports to identify improvement opportunities Assist in developing and maintaining quality assurance frameworks and methodologies Create detailed reports on service performance trends and quality issues Collaborate with service delivery teams to implement quality improvements Review documentation f...

Company Name-Infinite Computer Solution Location-Vizag NP-Immedidate Joiner Shift-24*7 Rotational Pls share resume- Anuradha.Sharma@infinite.com Requirement: Service Desk Team Lead with Quality Auditing Experience. Monitoring Calls, providing feedback. Reports, people management. Location: Vizag only (Preferred: Female Leader).

We are seeking a Call Quality Analyst with 3+ years experience in contact center QA. You will evaluate calls, monitor performance metrics and provide insights for enhancing customer experiences. Responsibilities: Conduct QA audits on customer interactions. Measure silence, interruptions, and sentiment. Track key QA metrics (CSAT proxy, transfer rate). Provide feedback and coaching recommendations. Prepare quality reports for leadership. Qualifications: Bachelor’s in Communications, Business, or related field. Experience in QA within contact centers. Familiarity with speech analytics tools. Strong data analysis and reporting skills.

Role - Quality Analyst Service Desk Skills - Technical Support | Service desk | Call Audit | QC Tools Exp - Min 2 Years Loc - Pune Immediate Joiners only | WFO | Both ways Cabs 5 Days working 2 days rotational off 9116324602 | teena.ghrs@gmail.com

As a candidate for this position, you should possess the ability to communicate effectively in both Hindi and English. Your main responsibilities will include conducting call audits, evaluating live and recorded calls, and monitoring team performance. You will also be responsible for assessing call duration, maintaining Average Handling Time (AHT) standards, and providing feedback to team members. Additionally, you will participate in call calibration sessions and conduct a specified number of call audits. Qualifications required for this role include a basic understanding of Excel for data analysis and reporting purposes. Knowledge of DIP (Data, Information, Presentation) checks will also b...

Roles and Responsibilities Role Description KRAs Manage and implement quality processes and Experience in Call Auditing process Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Experience and Desired...

Profile - Quality Analyst (International Process) Location - Noida Salary - upto 6.5 LPA Qualification - Any Graduate Experience - 2-4 Year Skills - Excellent Communications skills Contact us - Rahul Aryan (HR) - 9315128616 (Whatsapp)