585 Call Audit Jobs - Page 6

MEGA Walk in Drive!! STARTEK welcomes experienced professionals for the role of Team Lead Your Next Big Win: Lead Our Growth!! HR Name - Alisha A. HR Contact - 8826179338 Date of Interview - 26th August 2025 - 4th September 2025 Interview Location - Startek ITPL, 6th Floor, Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru - 560066. Interview Time - 12:30 PM -- 05:30 PM 5 days working Rotational Shifts and Rotational Week offs Location - Bengaluru About US - Our associates are central to our mission of combining people, technology, and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams come from many different backgrounds with rich and varied experiences. Our Values unite us, creating a shared set of behaviors that are common to all associates across Startek regardless of region or role. Our Values work together to guide our decision-making and shape the experience of our associates, our clients, and our shareholders. Job Description - Set clear objectives, define roles and responsibilities and ensure each team member aligns with the teams vision. Communicate expectations, goals and feedback to the group regularly and resolve any concerns or issues actively. Identify and address conflicts early, facilitating discussions and finding satisfactory solutions for all parties involved. Support team members professional development by providing opportunities for training and growth. Ensure team compliance with company policies and procedures. Support and guide team members to ensure they meet their individual targets and KPIs. Generate reports on team performance and provide regular updates to senior management. Handle escalated customer complaints and work to resolve them quickly and effectively Monitor team performance metrics, such as call quality, customer satisfaction, and average handle time Identify areas for improvement and implement strategies to enhance team performance and customer satisfaction Coach and train team members to improve their skills and knowledge Conduct regular performance evaluations and provide feedback to team members Collaborate with cross-functional teams to develop and implement customer service initiatives Prepare and present regular reports on team performance to the management team Eligibility Criteria - Minimum Educational Qualification 12th Std.(No Backlogs), Graduation will be preferred. Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner. 1-3 years of experience as Team Lead on role Ability to work under pressure and manage multiple tasks simultaneously. Knowledge of the industry’s best practices and trends for team management. Excellent communication, interpersonal and problem-solving skills. Strong leadership and organisational skills. Excellent analytical and decision-making acumen. Interview Process – HR Screening Operations Round Salary discussion Benefits – Free Transportation (2-way cab provided round the clock) Your Resume Is Your Gateway to Success. Send It Today WhatsApp – 91+ 8826179338 Email – alisha.alexander@startek.com

To monitor and evaluate the performance of the CCEs and suggest their improvement areas To provide feedbacks to the CCEs based on the internal / external audits to improve the CCEs performance on the call and to identify training needs. To take part in calibrations with the client, OPS, Training and help to resolve the disputes. To ensure the process is meeting Client KPIs such as CSAT and Quality scores To conduct Quality sessions to share areas of improvements based on the feedback of audits. Mock call and OJT certification of New Hire Batches Ensure higher Client satisfaction scores Identification of root causes and preparing Corrective actions To give inputs to the CCEs on their improvement areas Email: Krsha.Satish@digitide.com Cl.no: 8977713990

Job Summary: We are hiring a Quality Analyst with proven experience in AR (Accounts Receivable) within the US Healthcare RCM domain . The ideal candidate will be responsible for monitoring, evaluating, and enhancing the quality of AR Calling operations. Only candidates with relevant experience in AR RCM will be considered. Freshers and candidates from non-RCM backgrounds will not be shortlisted. Key Responsibilities: Audit AR caller calls and back-end transactions for accuracy, completeness, and compliance. Provide detailed feedback and conduct quality coaching sessions. Identify process gaps and recommend improvement strategies. Monitor performance trends and prepare quality reports for management. Ensure team adherence to client guidelines, HIPAA regulations, and internal quality benchmarks. Collaborate with the training and operations teams for corrective actions. Candidate Requirements: Minimum 4 to 5 years of experience as a Quality Analyst in AR (RCM) is mandatory . Strong understanding of AR calling processes including denial management, follow-up, and collections. Hands-on experience with quality audit tools and reporting formats. Excellent written and verbal communication skills. Detail-oriented with strong analytical and problem-solving skills. Preferred Skills: Familiarity with medical billing platforms (e.g., EPIC, Athena, Kareo). Knowledge of payer guidelines (Medicare, Medicaid, Commercial Insurance). Experience with Six Sigma or other quality methodologies is a plus. Compensation: Competitive and based on experience Important Note: This role is strictly for experienced professionals in AR Quality Analysis within the US Healthcare RCM domain. Freshers and candidates from other domains (e.g., Coding, Transcription, etc.) are requested not to apply. Contact HR / Naveen - 7397746784 / bnaveen.kumar@qwayhealthcare.com

Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. *If interested, Please share your resume on simranbagga@policybazaar.com or 9311501270*

International BPO Hiring for Quality Assurance / QA / Quality Analyst Min. 3 - 4 Years overall Experience (2 Years as Quality Analyst) Salary up to 6.5 LPA Mail - Qualitydemographic@gmail.com Required Candidate profile Must have 2 years of Experience as a Quality Analyst in an International BPO Call & WhatsApp HR Shweta - 7020527305 Email Ur CV - Qualitydemographic@gmail.com

The Quality Manager is responsible for monitoring, evaluating, and improving the quality of customer interactions across the call centre. The role ensures that agents deliver excellent customer service, comply with company policies, and meet regulatory and performance standards. • Key Responsibilities • Develop, implement, and maintain a Quality Assurance (QA) framework for the call centre. • Monitor inbound and outbound calls, chats, and emails to ensure service quality, compliance, and adherence to scripts/processes. • Conduct regular audits and provide actionable feedback to agents and team leaders. • Collaborate with training teams to design coaching and development programs based on quality findings. • Analyze quality performance trends and prepare reports for senior management. • Ensure compliance with industry regulations, company policies, and customer data protection standards. • Work closely with operations to address performance gaps and improve first-call resolution and customer satisfaction scores (CSAT/NPS). • Identify opportunities for process improvement and automation to reduce errors and enhance efficiency. • Develop quality metrics and KPIs, and track progress towards targets. • Manage and mentor a team of Quality Analysts / Quality Coaches. Key Skills & Competencies: • Strong knowledge of quality monitoring tools and methodologies in a call centre environment. • Excellent communication, coaching, and interpersonal skills. • Analytical mindset with ability to interpret data and drive insights. • Attention to detail and ability to identify root causes of performance issues. • Strong organizational and leadership abilities. • Proficiency in MS Office, CRM systems, and call monitoring tools. Roles and Responsibilities The Quality Manager is responsible for monitoring, evaluating, and improving the quality of customer interactions across the call centre. The role ensures that agents deliver excellent customer service, comply with company policies, and meet regulatory and performance standards. • Key Responsibilities • Develop, implement, and maintain a Quality Assurance (QA) framework for the call centre. • Monitor inbound and outbound calls, chats, and emails to ensure service quality, compliance, and adherence to scripts/processes. • Conduct regular audits and provide actionable feedback to agents and team leaders. • Collaborate with training teams to design coaching and development programs based on quality findings. • Analyze quality performance trends and prepare reports for senior management. • Ensure compliance with industry regulations, company policies, and customer data protection standards. • Work closely with operations to address performance gaps and improve first-call resolution and customer satisfaction scores (CSAT/NPS). • Identify opportunities for process improvement and automation to reduce errors and enhance efficiency. • Develop quality metrics and KPIs, and track progress towards targets. • Manage and mentor a team of Quality Analysts / Quality Coaches. Key Skills & Competencies: • Strong knowledge of quality monitoring tools and methodologies in a call centre environment. • Excellent communication, coaching, and interpersonal skills. • Analytical mindset with ability to interpret data and drive insights. • Attention to detail and ability to identify root causes of performance issues. • Strong organizational and leadership abilities. • Proficiency in MS Office, CRM systems, and call monitoring tools.

Responsibilities: Conduct call audits Ensure compliance with quality standards Identify areas for improvement Collaborate with teams on training needs Monitor KPIs and report findings

-Monitor and evaluate voice interactions for quality assurance. -Identify process gaps and provide actionable feedback to agents. -Maintain audit records and prepare quality reports. Required Candidate profile Minimum 1 year of experience as a quality analyst on papers. Excellent Communication skills 5 days working and rotational shifts. Call or Whatsapp @ 8453399504 / 8723051470 / 9387861694 / 6002281943.

[Australian Process/Immediate Joiners with excellent English Communication Skills Preferred] Job Title: Quality Analyst cum Trainer Location: Sector 48, Gurugram Department: Sales Process Reports To: Operations Manager Employment Type: Full-Time Job Summary: We are seeking a detail-oriented and proactive Quality Analyst cum Trainer to join our team. The ideal candidate will be responsible for evaluating team performance, identifying quality issues, and delivering effective training sessions to improve productivity and ensure compliance with company standards. This dual role requires strong analytical skills, excellent communication, and a passion for continuous improvement. Key Responsibilities: Quality Assurance (QA): Monitor and evaluate daily interactions of calls for adherence to quality standards. Analyze performance data and identify trends, gaps, and areas for improvement. Create and maintain QA reports, scorecards, and dashboards. Provide regular feedback and coaching to team members to enhance quality performance. Assist in developing and updating quality checklists and SOPs. Collaborate with Sales Leads and Managers to address quality concerns and drive improvements. Training: Develop and deliver onboarding and refresher training programs for new and existing employees. Conduct training needs analysis using performance data and feedback. Create training content, manuals, and e-learning modules tailored to business requirements. Maintain training records, assessments, and feedback forms. Evaluate training effectiveness and implement improvements. Coordinate cross-functional training sessions and workshops. Qualifications & Skills: Bachelors degree in any discipline. 2+ years of experience in a Quality Analyst or Trainer role (preferably both). Excellent English communication and presentation skills as its an Australian Process. Strong analytical and problem-solving skills. Proficiency in MS Office and QA tools (e.g., CRM systems, LMS, QA software). Ability to manage multiple priorities and work in a fast-paced environment. High attention to detail and commitment to continuous improvement. Preferred: Experience in [Industry: e.g., BPO, Customer Service, Healthcare]. Certification in Quality Assurance or Training (e.g., Six Sigma, TTT, or equivalent). Salary: As per industry standards Shift Timing: Shift Timings is from 06:00 AM to 03:30 PM IST, as we operate within the Australian International Process. Office Location: Our office is located at Gurugram, Sector 48. Transportation Services: Please note that we do not provide any transportation services such as cab facilities, nor do we offer any reimbursement for transportation expenses. Company Website: For more information about our company, please visit veye.com.au Note :- Please share your resume to WhatsApp +91 892-941-7366 / +91 892-940-5554

JOB DESCRIPTION Position & Grade- India Senior Quality Analyst Experience Required 4-5 years Location HO/Gurugram Proven experience as a Quality Analyst or similar role in a call center environment. Language (Telugu, Tamil, Kannada) along with Hindi English (Candidate with any two languages can also apply e.g. Tamil, Kannada OR Telugu, Kannada along with English Hindi) Job Specification: Monitor, evaluate, score and provide feedback on calls and calls against established quality assurance instruments and standards. Perform compliance checks as per established process and procedures. Participate, as needed, in calibration sessions, employee communication sessions, and/or creation of communication tools. Supports and communicates business goals, quality standards, processes and procedures and policies. Ensure the Contact Centre agents adhere to predetermined quality assurance standards and the businesss standard operating procedures. Perform regular compliance checks. Conduct / Lead training sessions (as needed). Provides accurate and timely reports on a daily, monthly, month-to-date and year-to-date rolling basis on call quality, productivity, availability and other key metrics as determined. Job Qualifications: Bachelor’s degree or equivalent experience. Proven experience as a Quality Analyst or similar role in a call center environment. Skillset Requirements: Excellent analytical and problem-solving skills. Strong attention to detail and ability to identify patterns and trends. Exceptional communication and interpersonal skills. Proficiency in using Excel, quality monitoring tools and CRM software. Knowledge of call center operations and best practices. Ability to provide actionable feedback and drive performance improvements. Feel free to reach out to 8439618729 or share your resume on the same

About company: South India's leading Real estate company is hiring Call Audit professionals. Casagrand Builder Private Limited is a real estate enterprise committed to building aspirations and delivering value. In the last seventeen years, we have developed over 30 million sqft of prime residential real estate across Chennai, Bengaluru, and Coimbatore. Over 22,000 happy families across 125+ landmark properties stand testimony to our commitment. Desired Candidate Profile: Male / Female Candidates with Good Exposure from Call Audit background. Minimum 0.6 - 3 years Criteria: WORK TIMING : 8:30AM- 5:00PM WORK DAYS: MONDAY TO SATURDAY (SUNDAY WEEK OFF) Job Description : Good communication Skill. Should have adequate experience in Call Audits. Excellent Knowledge in Excel Immediate joiner Good Salary/Abroad Trip lot more benefits Perks and Benefits: Profit Sharing Bonus Food Option (Breakfast & Lunch) Interested candidates can forward your updated resumes to bhawanaanchalia@casagrand.co.in (OR) Call / WhatsApp - 7397726670

About company: South India's leading Real estate company is hiring Call Audit professionals. Casagrand Builder Private Limited is a real estate enterprise committed to building aspirations and delivering value. In the last seventeen years, we have developed over 30 million sqft of prime residential real estate across Chennai, Bengaluru, and Coimbatore. Over 22,000 happy families across 125+ landmark properties stand testimony to our commitment. Desired Candidate Profile: Male / Female Candidates with Good Exposure from Call Audit background. Minimum 0.6 - 3 years Criteria: WORK TIMING : 8:30AM- 5:00PM WORK DAYS: MONDAY TO SATURDAY (SUNDAY WEEK OFF) Job Description : Good communication Skill. Should have adequate experience in Call Audits. Excellent Knowledge in Excel Immediate joiner Good Salary/Abroad Trip lot more benefits Perks and Benefits: Profit Sharing Bonus Food Option (Breakfast & Lunch) Interested candidates can forward your updated resumes to bhawanaanchalia@casagrand.co.in (OR) Call / WhatsApp - 7397726670

Leading BPO in Bengaluru Hiring for Sr Quality Analyst US Healthcare Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO CTC UPTO 6.5LPA 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverables and be accessible without any delay. • Client Escalation Management. • Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach. Mail your cv at simmi@hiresquad.in or call a 8467054123

Role & responsibilities Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a quality analyst on papers. Strong command on Telgu/Marathi/Gujarati/Malyalam Bengali Proficient in MS Office. Excellent analytical and listening skills.

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. SLA Management: Lead initiatives to meet contractual SLAs related to quality audit targets, ensuring timely and accurate delivery. Risk Identification & Feedback: Identify operational risks and provide feedback with actionable recommendations based on audited interactions, adhering to specified timelines. Team Briefings: Conduct regular team briefings to discuss performance, share qualitative insights, address process updates, and review top errors identified through monitoring and Q&A sessions. Calibration & Quality Sessions: Lead calibration sessions and transaction checks with cross-functional teams to ensure the alignment and consistency of quality standards. Data Analysis: Produce and monitor variance and flux analysis to pinpoint improvement opportunities in processes and operations. Regular Performance Checks: Conduct routine checks to detect and address abnormalities, ensuring these are communicated to relevant internal teams for timely resolutions. Coaching & Mentoring: Coach agents on key performance metrics (FCR, C-SAT, AHT), provide ongoing feedback for continuous improvement, and foster a culture of self-improvement. Visual Management: Track team-wise daily and month-to-date (MTD) performance in quality, CSAT, and CCR, identifying gaps and recommending actionable solutions for improvement. Collaboration: Partner with training and supervisory teams to update training materials and address focus areas for continuous quality enhancement. Mentorship: Mentor junior team members, supporting their skill development and overall growth within the team. Client Liaison: Collaborate with clients to propose and implement quality improvement initiatives, ensuring that all recommendations align with client expectations and business goals. Knowledge & Skills: Language Proficiency: Fluency in English with strong verbal and written communication skills. Interpersonal Skills: Ability to engage and build rapport with a diverse, multicultural team. Coaching & Feedback: Strong coaching skills, with the ability to provide constructive feedback and support team development. Analytical & Listening Skills: Excellent listening abilities and strong analytical skills to identify issues, suggest improvements, and drive data-based decisions. Experience: At least 1 year of experience in a similar role within a BPO or contact center environment. Experience in chat processes is mandatory. Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint). Education: Graduate in any discipline. What's Expected: Ability to mentor and coach teams, driving continuous improvement in quality performance. Passion for delivering measurable quality outcomes and client satisfaction. Strong problem-solving skills with the ability to implement data-driven solutions. Expertise in managing multiple stakeholders and clients to achieve operational excellence. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Extensive training and development throughout your tenure A world-class work culture you won't want to miss! Interested Candidates share resume on: sonam.singh1@igtsolutions.com

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Evaluate agent performance based on predefined criteria. Identify areas for improvement and provide feedback to agents. Monitor calls to assess customer service, product knowledge, and sales techniques. Collaborate with team members to resolve issues and improve overall performance.

Quality Analyst (Outbound Telesales) | 9–6 job | Sun & alt Sat off | Audit calls, give feedback, ensure compliance | Exp in telesales QA preferred | Salary up to 30k in hand Work location: Vashi, Belapur, Turbhe Required Candidate profile Relevant exp of min 6 months on papers is a must. Fluent coms. Ready to work in fix day shift, outbound telesales qa, Sunday fix off and alt sat off

Must have Min 1+yrs Exp as Quality Analyst from Technical/ Semi Technical Voice Chat Email process BPO Need Immediate Joiners. Must know Quality QC Metrics/ Call Audits/ RCA. Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With 7 QC Tools 1 Yr of QA With International BPO On Papers (Mandate) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6.5 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs

Position: Quality Analyst We are looking for an innovative and experienced Quality Analyst to join our team. The Quality Analyst is responsible for conducting call quality checks and execution of plans as per programme standards. The successful candidate will work closely with the sales team and management to understand call parameters based on requirements, recommend and implement changes to help grow the team and revenue for the organization. Quality Analyst Responsibilities: Audit pre-recorded calls along with cross-checking the end-to-end details based on parameters. Analyze the quality process and procedure to ensure it meets customer requirements. Ensuring that the agents follow guidelines to meet high call quality standards. Train and perform quality checks on mock calls for freshers to improve performance. Providing periodic feedback to advisors and to their reporting manager for the scope of improvement. To identify gaps and rectify them by sharing feedback and conducting refresher sessions with agents to improve the quality of calls. Closely monitoring quality parameters as per needs and sharing ideas to improve quality standards. Quality Analyst Requirements: Bachelors degree. Minimum 2 years of experience in Edtech sales or in Quality Auditing. Detail-oriented, solution-driven, growth-minded and results-oriented This position is 5.5 days working. 2 Saturday are off

Leading BPO in Hyderabad Hiring for Sr Quality Analyst International Technical Voice Process Must have minimum 1 year experience in Quality in International BPO in Technical Voice process Must have Experience in International BPO Only Graduate 5 Days Working Shifts 24*7 Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) • Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation • Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies • Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) • Contribute to maintaining forms and legends documents • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Mail your cv at simmi@hiresquad.in or call a 8467054123

Process Trainer: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Process Trainer Is mandatory. CTC Upto 5 LPA Quality Analyst: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Quality Analyst Is mandatory. CTC Upto 5 LPA Sales Trainer: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Sales Trainer Is mandatory. CTC Upto 8 LPA. Experience From E- Commerce Process in Call Center BPO is Added Advantage. Also Hiring For Manager For Training & Manager For Quality Roles for Customer Service & Sales with Relevant Experience. BPO (Call Center) Experience is Mandatory For All The Mentioned Roles. Graduation Is Mandatory. ___________________________________________________________________________

Role Details We are looking for high-performing Quality Analyst to help us meet our Quality requirements by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting training plans, and auditing calls. Overall Job Description Analysis/audits inbound/outbound calls to identify areas of service delivery that did not meet pre-established performance standards within the CS support /Sales teams Provides structured and timely recommendations; verbal and/or written feedback to the advisors. Conduct Calibration sessions in sync with the Delivery and QA team Develop, Recommend and monitor corrective and preventive actions Identify training requirements and coaching Prepare Daily/Weekly reports Develops and conducts briefings for the targeted group of advisors that address Service Quality deficiencies and/or improvement opportunities. Uses customer service expertise to assess existing practices and procedures for process improvement opportunities with all CS /Sales Support teams and sites Education and Work Experience Requirements: A keen eye for Process enhancement, with knowledge and prior experience of call audits (Process Quality & Communication) Candidates with Sales/Lead generation backgrounds preferred. The ability to identify gaps and provide inputs to improve performance. A keen eye for detail coupled with analytical and problem-solving abilities. A strong will to contribute, make positive and result-oriented changes. Good verbal and written communication skills. Knowledge of quality audit tools. Basic level knowledge of excels reporting. Education and Work Experience Requirements: Any Graduate/Post Graduate Work Experience 4-6 years of relevant experience MS office/Data Analysis experience Excellent knowledge of CRM /Finacle/Process flow/ CBS Experience in Banking Industry will be an added advantage If you possess the necessary qualifications and skills for this role, we invite you to apply for the position of Digital Sales Account Officer. We look forward to receiving your application and having the opportunity to discuss your suitability further.

Responsibilities: Supervise and mentor a team of 20 calling executives. Manage shift schedules, task allocation, and ensure staffing coverage. Conduct regular team meetings and performance reviews. Ensure each violation alert is followed by a timely call to the concerned driver. Monitor adherence to call scripts and quality protocols. Review and verify the accuracy of recorded responses. Identify and escalate serious or repeated violations to the customer or client promptly. Maintain escalation logs with timestamps and response history. Generate daily, weekly, and monthly reports on call volumes, closure rates, violation types, and team productivity. Track key KPIs such as call adherence, response quality, TAT, and resolution efficiency. Onboard and train new calling agents. Implement call quality monitoring and provide feedback to improve communication and professionalism. Desired Skills & Experience: 4-6 years of experience in a BPO, Call Center, or Field Operations coordination role, with at least 12 years in a team lead or supervisory position. Strong communication skills in Hindi and English (other regional languages are a plus). Proven experience in driver support, logistics, or fleet operations is preferred. Working knowledge of CRM or ticketing systems. Ability to analyze data, identify trends, and take corrective actions. Calm under pressure with excellent conflict resolution and team-building skills. Offerings: A dynamic and challenging work environment with significant growth opportunities Competitive salary and benefits package. Comprehensive medical and accidental coverage for employees and their families.

Greetings from Homebazaar.com Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: Deputy Manager - Quality Audit Job Location : Vashi Experience : 3 Years to 12 Years Salary : 4.50 LPA to 6.00 LPA Responsibilities Be responsible for running auditing activities through multifaceted activities via phone, chat, visits and mysterious audits to assure 100% process and performance adherence. Listen to and evaluate recorded sales calls to ensure accuracy, compliance, and effectiveness of communication. Assess calls against defined quality parameters such as tone, script adherence, customer handling, and closure approach. Identify errors, deviations, or non-compliance in sales conversations. Track recurring issues and highlight areas of concern for corrective action. Share quick and constructive feedback with sales teams to improve communication quality and customer engagement. Work closely with team leaders to ensure prompt resolution of identified errors. Prepare quality reports and dashboards highlighting performance trends, improvement areas, and compliance status. Present insights and updates to management to support data-driven decision-making. Identify process loopholes or missed opportunities in sales calls. Recommend process enhancements and training interventions to improve overall call quality and conversion. Why Join Us? Excellent Inputs & Real Time Support given by management to achieve realistic targets Pre-generated quality leads provided by the Homebazaar.com Professional development & career advancement opportunities within the Homebazaar.com Young & Vibrant work Culture. Reimbursement of fixed travelling & actual mobile expenses. SKILLS REQUIRED: Strong listening and analytical skills with attention to detail. Ability to deliver constructive feedback in a clear and professional manner. Knowledge of sales processes, call etiquettes, and customer handling. Good reporting, documentation, and presentation skills. Problem-solving mindset with the ability to identify root causes and suggest improvements. Proficiency in MS Excel/Google Sheets and basic reporting tools.