1149 Call Audit Jobs - Page 6

Call Monitoring Call Auditing QC Tools

MNC hiring for International BPO for following roles 1 . Quality Analyst Quality Analyst Call Callibration QC Tools 2 .Process Trainer Train new hires TTT 3. SME ( Subject Matter Expert ) Contact Shruti - 9289133009 Dev - 8826891677

Hiring Manager – Call Quality for QDegrees, Jaipur. Responsible for call audits, quality monitoring, feedback, and process improvement. Drive excellence in customer experience and support performance enhancement.

Title: Deputy Manager/ Assistant Manager QA Department: Presales Band / Level: ML5/ ML4 Reports to (direct): Presales Head Location: Vile Parle (East) Timings: 10 am to 6.30 pm on weekly roster I. Purpose Will be responsible for ensuring the quality and effectiveness of our presales team through comprehensive training programs and rigorous quality assurance/ audit processes. To design and deliver training programs/ refreshers for our Presales teams as per the audit evaluations. Help increase the overall performance of the Presales teams by creating and deploying regular learning interventions. II. Key Responsibilities S. No. Key Performance Areas (KPAs) 1. Strategic Design and deliver compre...

Min 2–4 years of QA experience in a BPO /Travel experience preferred Familiarity with QA tools, CRM systems, and ticketing platforms is advantageous. Call Vikas at 8527840989 Email vikasimaginators@gmail.com

Hiring TL/Asst Manager - Quality - Travel Process Min 5 -10 yrs as a TL/Asst Mgr Quality Should be aware of 7QC Tools,excellent comms Lean Six Sigma Certified Job Location :- Noida and Mohali Required Candidate profile Call Vikas at 8527840989 Email vikasimaginators@gmail.com

Quality Manager (BPO Industry Only) Location: Mohali Graduate Required Minimum 8 years of experience as Assistant Manager / Manager – Quality in BPO Documented BPO experience is mandatory Experience in Travel Process preferred Salary: Up to 16 LPA Required Candidate profile Strong leadership and people-management skills Excellent communication and analytical abilities 5 Days Working | Immediate Joiners Preferred

Role & responsibilities Manage quality program in line with BEST QA Framework requirements Prepare QA staffing and scheduling plan as per frequency defined Facilitate achievement of quality SLAs and sampling targets Conduct calibration sessions as per schedule and publish reports Facilitate on-time Quality reporting at group and program levels Conduct & Publish RCA for not meeting Quality/CSAT/ FCR metrics Manage client calibration and process change sessions Work in tandem with operations on frontline intelligence gathering for process improvements Resolve disputes arising out of audit related issues Manage and track process average time to feedback and quality of feedback delivered Create ...

A VKYC Auditor in the BPO industry is responsible for auditing video-based Know Your Customer (VKYC) interactions and documentation to ensure strict adherence to regulatory guidelines (such as those from the RBI in India) and internal quality standards. Job Description: 1) Concurrent Audit of accounts on-boarded through V-KYC. 2) Review of adherence with KYC compliance and Bank's Policy/procedure for customers on boarded. 3) Identifying & highlighting the observations to the supervisor within the given timeline. 4) Completing the given number of accounts within the TAT prescribed. 5) Understanding of the KYC/AML guidelines of the regulator. 6) Recommend improvements to KYC policies and proce...

Job Title: Quality Analyst/Speech Analyst Location: Noida, Uttar Pradesh Role Overview: We are looking for a Speech Analyst to analyze speech and language data, improve communication systems, and support speech recognition technologies. Key Responsibilities: Analyze speech data to identify patterns and insights. Use speech analytics tools and software for evaluation and reporting. Collaborate with teams to enhance speech recognition accuracy. Prepare reports and recommendations for stakeholders. Stay updated on speech analytics trends and mentor junior team members. Qualifications: Bachelors/Masters Degree. 35 years of experience in speech analysis or linguistics. Proficiency in speech analy...

Responsibilities: * Conduct call audits & calibrations * Ensure compliance with quality standards * Monitor calls for quality assurance * Analyze data using quality tools * Collaborate on continuous improvement initiatives Food allowance Provident fund Annual bonus

Hiring for Quality analyst Call Monitoring, Call Audit Role. Experience - 6 months to 1year in customer service in BPO Salary - 260000 CTC 6 days working Day shift Location - Noida Required Candidate profile Customer Service Experience in BPOs mandatory Should be aware and proficient in Call Matrix, Call Audit, Call Monitoring roles. Should be either a QA or should have sound knowledge of QA functions

Interested Candidates can directly come for the F2F Interview at the given address- Unit-508-510,5th floor,welldone techpark Sector-48,Gurgaon Roles and Responsibilities Quality Monitoring & Audit: • Conduct daily audits of agent calls and emails to ensure compliance with quality standards and internal procedures. • Identify process gaps and performance issues, document and report findings. • Develop quality scorecards, audit reports, and performance dashboards. • Collaborate with operations to implement corrective actions and continuous improvement initiatives. Training & Development: • Design and deliver internal training programs for new and existing agents. • Conduct refresher trainings ...

Role & responsibilities Role Description Please share your cv at surbhi.malhotra@nlbtech.com KRAs Manage and implement quality processes Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Experience an...

Roles and Responsibilities Greetings from Teleperformance Role: BPO Quality Analyst Notice: Only Immediate Joiners Skill: Call Quality Assurance Salary Range: Open to discuss Location: Mumbai - Bhayandar NEED GOOD KNOWLEGDE ON EXCEL HANDLING Contact: Charlie HR - 7330616341 ( Mention Looking for QA - Mumbai Location) Conduct call audits to ensure quality standards are met Monitor calls for quality control purposes, identifying areas of improvement Utilize various quality tools such as CSAT, 7QC, Pareto Analysis, Fishbone, QC Tools, Root Cause Analysis, etc Perform quality checks during inbound processes Provide feedback on performance to agents and trainers. Conduct call audits to ensure qua...

Job Title: Training Specialist Location: Malad,Mumbai Department: Training & Development Notice: Immediate to 15Days Experience: 1 to 7 Years Salary Range: 5 to 7 LPA Recruiter name: Charlie HR - 7330616341 (Call or What's App me) Role Overview: The Training Specialist is responsible for designing, delivering, and managing training programs to enhance team performance and compliance. This role involves identifying training needs, developing content, facilitating sessions, and implementing interventions for continuous improvement. The specialist will collaborate with cross-functional teams to ensure alignment with operational goals. Key Responsibilities: 1. Training Needs Analysis & Planning ...

Job Title: Sales Quality Analyst Location: Chennai Language Requirement: Hindi (Mandatory) About the Role: We are looking for a detail-oriented Sales Quality Analyst to evaluate sales conversations, ensure compliance, and enhance overall sales performance. The ideal candidate will have strong communication skills, solid analytical ability, and hands-on experience with call auditing and CRM tools. Key Responsibilities: Conduct call audits to assess sales quality, compliance, and adherence to defined processes. Monitor sales interactions to ensure alignment with company policies and regulatory standards. Identify gaps in sales conversations and provide actionable feedback to improve performanc...

Total 6 Yrs exp out of this 1 yrs exp as a Assistant Manager Quality&Training Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office Pune Required Candidate profile We are Hiring Assistant Manager Quality&Training Work from Office Pune Call or Whatspp cv Sri 8851792136 Neha 8287267407

We are seeking a skilled and motivated Speech Analyst to join our dynamic team in Noida. The ideal candidate will have a strong background in speech analytics, business analysis, and quality analysis, with a focus on deriving actionable insights from spoken communication. This role is pivotal to ensuring the quality and effectiveness of our business processes. **Key Responsibilities:** - Analyze and interpret speech data to identify trends, patterns, and areas for improvement. - Conduct quality audits on speech interactions to ensure adherence to company standards and regulatory requirements. - Collaborate with business stakeholders to gather requirements and translate them into analytical i...

Role and Key Responsibilities Define, standardize and monitor quality parameters including both non-critical & critical parameters (End-User, Business critical, & Compliance) and thereafter make recommendations for ongoing improvements in the process. Ensure the team meets the assigned audit targets and compliances set as per SLA and performance scorecard for each process through continuous improvement methodologies. Design and document standard practices to be carried out- business processes. Work closely with all functions for consistent delivery of service standard. Interact actively with the clients at an operational level. Responsible for consistent delivery of service standards as per ...

Role & responsibilities Your roles and responsibilities include: Conduct Transaction Quality Audits Conduct Transaction Data Analysis & Error Analysis Provide Transaction Quality Metrics Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Drive Quality Initiatives Provide data inputs to internal stakeholders Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, availability and Integrity of Data Summarizing of chats based on inputs provided Participate/lead in client/internal calibration sessions Candidates with prior QA Experience in chat handling process would be preferred Knowledge: Understanding of the process, evalu...

Job Title: Quality Analyst (QA) Operations Location: Bangalore Process: Domestic BPO Industry: Customer Support / Contact Center Languages: English & Tamil/Malayalam Job Summary We are looking for a detail-oriented and analytical Quality Analyst (QA) to monitor, evaluate, and improve the quality of customer interactions for our Domestic BPO process . The ideal candidate will ensure compliance with quality standards, identify performance gaps, and work closely with Operations and Training teams to drive continuous improvement. Ability to understand and speak Tamil or Malayalam is a value addition for auditing region-specific calls. Key Responsibilities Monitor and audit customer interactions ...

JD - Training & Quality Improvement Manager The role will be to lead a team of QA and Trainers dedicated to improving our ability to deliver and provide the best customer experience. You will be the custodian of the Quality, Training, and Knowledge Management and Process Improvement across LOBs. Mon - Fri : In office ; Sat : WFH Responsibilities: Quality - Constantly improve quality scores through audits across various LOBs. - Own the CSAT metric and conduct customer feedback audits and derive data insights to optimize the user experience. - Ensure improvement and sustainability of processes across various LOBs based on quality audits and CSAT. - Assist the Operations team in employing innov...

Job description :: Quality Analyst Quest to work in real professional atmosphere that enables to cope-up with emerging as well as latest technology and quality procedures with a scope for widening spectrum of knowledge in the role of Quality analyst. Responsibilities • Perform unbiased Quality audits and analyse results to determine process improvement opportunities. • Should be able to handle 1:40 ratio of callers. • Analyse current tele-collections processes and identify gaps or defects to improve overall effectiveness and take-up the inputs with all stakeholders. • Define/recommend process improvements to meet current and future collections targets/standards. • Quality analyst will ensure...

Job description :: Quality Analyst Quest to work in real professional atmosphere that enables to cope-up with emerging as well as latest technology and quality procedures with a scope for widening spectrum of knowledge in the role of Quality analyst. Responsibilities • Perform unbiased Quality audits and analyse results to determine process improvement opportunities. • Should be able to handle 1:40 ratio of callers. • Analyse current tele-collections processes and identify gaps or defects to improve overall effectiveness and take-up the inputs with all stakeholders. • Define/recommend process improvements to meet current and future collections targets/standards. • Quality analyst will ensure...