875 Call Audit Jobs - Page 6

Designation - Quality Analyst/ Sr. Quality Analyst Job location- Chennai /Kochi/Mumbai Salary Range - 3LPA - 5LPA (Depends upon interview) Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microso...

Designation - Quality Analyst/ Sr. Quality Analyst Job location- Chennai /Kochi/Mumbai Salary Range - 3LPA - 5LPA (Depends upon interview) Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microso...

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Salary Range - 2.5LPA - 3.8LPA (Depends upon interview) Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fas...

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Mi...

Requirements:- Must have knowledge of Auditing Calls. Must know about 7QC tools Must be working as Quality Analyst for atleast 1 Year. Hiring for Malayalam and English Language 6 days working and 1 rotational off Shift timings: 10 AM to 7PM. Office Address:- Sector 44, Gurugram.

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Kochi Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Micr...

Job Opening: Quality Analyst & Trainer Location: Lucknow (Work from Office) Salary: 20,000 - 26,000 per month About the Role Are you a seasoned professional in the BPO sector looking for a dual role that challenges you in both Quality Assurance and Training ? We're hiring a Quality Analyst & Trainer to help us maintain high service standards, ensure compliance, and drive process excellence. What You'll Bring? Qualifications & Experience: Education: Any Bachelor's Degree. Experience: 6+ months of experience in the BPO (Customer Service) industry, specifically with a focus on: Compliance and Data Analysis (Quality Assurance) Training and Development (Process Training). Key Skills: Process Expe...

Role and Key responsibilities: Support the Front Line Recruitment Teams to assess the quality of new hires , using the CAT Tool Maintain Data and MIS as per the training BPMS and other requirements Support intra & inter function collaboration Proactively implement best practices and add value across locations Attend the TTT for client requirements Interface with customers as per requirement Consistent alignment with operations by auditing calls and E-mails, understanding needs, conducting refresher training in Hindi and English - as per requirement Conduct Need analysis and share feedback with the stakeholders Provide Feedback to the New Hires on Soft Skills and basic grammar Participate in ...

Hiring: Quality Analyst (Insurance Sales Process) Location: Ghansoli, Navi Mumbai Openings: 3 Shift Timing: Day shift, 6 days working Key Skills: Life Insurance Sales (E2E) Quality Tools Product Knowledge Roles & Responsibilities: Experience in delivering training sessions to enhance team skills and knowledge in quality assurance processes. Ability to analyze complex data sets and present findings to stakeholders for informed decision-making Minimum of 1 year of experience as a Quality Analyst in a similar role. Proficient in using quality tools such as Pareto, Check sheet, and Histogram. Strong understanding of customer centricity and process dynamics. Excellent communication skills for eff...

Job Title: International Call Quality Analyst Location: Gurgaon, Sector 59 Job Type: Full-Time Shift Timings: US Shift (Night Shift) Working Days: 5 Days Working (Rotational Week Offs) Joiner Requirement: Immediate Joiners Preferred Looking for a detail-oriented and experienced International Call Quality Analyst(Banking experience preferred) to join our dynamic team in Gurgaon, Sector 59 . The ideal candidate should have a minimum of 1 year of experience in an international banking voice process , and must be comfortable working in US shift timings with rotational working days . Key Responsibilities: Monitor and evaluate inbound and outbound calls for quality assurance and compliance with pr...

Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a Quality analyst on papers. Proficient in MS Office. Excellent analytical and listening skills. Walk-in -- Monday to Saturday (10 am to 4 pm) Contact person and details: Kamolika 8336067060/8925881711 Email-Komolika.RoyChoudhury@imarque.co.in Address: iMar...

Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a Quality analyst on papers. Proficient in MS Office. Excellent analytical and listening skills. Walk-in -- Monday to Saturday (10 am to 4 pm) Contact person and details: Kamolika 8336067060/8925881711 Email-Komolika.RoyChoudhury@imarque.co.in Address: iMar...

Role Overview: As a Quality Analyst, you will be responsible for conducting quality audits, checks, analysis, monitoring, and calibration of calls to ensure adherence to company standards. Your role will involve identifying areas for improvement and providing feedback to team members on their performance. Collaboration with the training department to develop and implement effective quality control processes will be crucial to your responsibilities. It is essential to maintain accurate records of all quality-related activities and reports, while also ensuring compliance with regulatory requirements and industry standards. Key Responsibilities: - Conduct quality audits, checks, analysis, monit...

Job Title: Quality Analyst Location: Gurugram Job Type: Full Time Department: [e.g., Quality Assurance, Operations, IT] Reports To: [QA Manager / Team Lead] Job Summary: We are seeking a detail-oriented and analytical Quality Analyst to ensure the delivery of high-quality products/services by evaluating processes, identifying issues, and recommending improvements. The ideal candidate will have a strong understanding of quality assurance methodologies and a commitment to excellence. Key Responsibilities: Develop and execute test plans, test cases, and test scripts to ensure product quality. Monitor and evaluate system performance and compliance with standards. Conduct root cause analysis and ...

Role: Quality Analyst / Process Trainer – BPO Location: Mumbai Experience: Minimum 1 year (on paper) Qualification: Graduation (any stream) Shift: Rotational / Day shift (based on process) Salary: Competitive + Incentives

Job Summary: We are hiring a Quality Analyst with proven experience in AR (Accounts Receivable) within the US Healthcare RCM domain . The ideal candidate will be responsible for monitoring, evaluating, and enhancing the quality of AR Calling operations. Only candidates with relevant experience in AR RCM will be considered. Freshers and candidates from non-RCM backgrounds will not be shortlisted. Key Responsibilities: Audit AR caller calls and back-end transactions for accuracy, completeness, and compliance. Provide detailed feedback and conduct quality coaching sessions. Identify process gaps and recommend improvement strategies. Monitor performance trends and prepare quality reports for man...

We are seeking a highly skilled and detail-oriented Quality Analyst (QA) with prior experience in BPO Voice processes and strong knowledge of the Website Selling Process. The QA will be responsible for monitoring, evaluating, and improving the quality of calls to ensure compliance with process guidelines, enhance customer experience, and drive business results.Key Responsibilities:Monitor and evaluate inbound and outbound voice calls of telesales/website selling process.Assess call quality against defined parameters such as sales pitch, process adherence, customer handling, objection management, and closure techniques.Identify gaps in communication, process compliance, and sales techniques, ...

Job Title: Manager Quality & Client Experience About the Role: Were seeking a seasoned Manager-Quality & Client Experience to anchor the Communication Center of Excellence. This role blends rigor and leadership – perform & drive call quality audits, lead a of team of auditors, and turn insights into actions that directly shape client experience. If you have a passion for quality, structured approach to feedback, proven ability to manage teams, this role is for you! Location: Sitapura, Jaipur (Onsite) Work Type: Full-time | Flexibility to opt your shifts Joining: Immediate Key Responsibilities: -Drive high quality audits for external client calls to assess communication quality, professionali...

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Key responsibilities: Enhance the overall customer experience Monitoring Customer Interactions Email, Chat & Voice Transactions Identify the opportunity areas & provide feedback & coaching Quality assurance monitoring: impart coaching basis feedback analysis and maintain dashboards representing the same Ensure compliance to laid down policies, procedures, and guidelines Support the teams to bridge ...

We're hiring a Quality Analyst to manage call audits, ensure feedback closures, drive process improvements, and lead quality training. BPO QA experience, strong analytical skills, MS Office proficiency, and Six Sigma knowledge preferred.

Quality analyst International BPO Rotational Shifts 5 days working

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

Roles and Responsibilities Conduct call audits to ensure compliance with quality standards and policies. Monitor calls to identify areas of improvement and provide feedback to agents. Participate in call calibration sessions to align on quality expectations and best practices. Utilize QC tools such as 7QC, Root Cause Analysis, and Travel Process to drive continuous improvement. Collaborate with team members to resolve issues and implement corrective actions. Desired Candidate Profile 3-5 years of experience in a similar role within the BPO industry. Strong understanding of call monitoring, call audit, call calibration, QC tools, root cause analysis, quality assurance principles. Excellent co...

**Job Title:** Process Trainer **Location:** Chenai **Company:** Everest Fleet About Everest Fleet:* Everest Fleet is Ubers largest professionally managed fleet supplier in India, with over 18,000 cars operating across major cities such as Mumbai, Pune, Bengaluru, Delhi, Kolkata, Chennai, and Hyderabad. Founded in 2016 by Siddharth Ladsariya, Everest Fleet is dedicated to creating 1 lakh jobs while positively impacting the value chain, including drivers, aggregators, investors, and employees. With a growing team of 1,000+ employees and 10,000+ drivers, Everest Fleet strives to be the industrys most reliable operating partner. **Job Summary:** Everest Fleet is looking for a Process Trainer wi...