1149 Call Audit Jobs - Page 5

Roles and Responsibilities : Conduct call audits to ensure compliance with quality standards and identify areas for improvement. Collaborate with team members to develop and implement effective quality control processes. Provide subject matter expertise on call calibration, call monitoring, and quality tools to enhance overall performance. Analyze data from call recordings to measure agent performance against established benchmarks. Job Requirements : 2-6 years of experience in a BPO or call center environment. Strong understanding of call audit, call calibration, call monitoring, and quality assurance principles. Excellent subject matter expertise in the insurance industry with knowledge of...

Role: Specialist - Quality Analyst Experience: 4-8 Years. Location: Bangalore. About MarketStar In everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been generating revenue for the most innovative tech companies globally through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishment...

Hiring: Executive- Lead Qualification | GemPundit | Gurgaon (Onsite) Location: 312316, 3rd Floor, Vipul Agora, MG Road, Sector 28, Gurugram Experience: Freshers| 01 year (Customer Support / BPO preferred) Interview Mode: Face-to-Face only Compensation: Best in the industry About the Role We are looking for enthusiastic individuals who can represent GemPundit professionally and help our customers get connected to the right sales experts. No cold calling. No sales pressure. Your job is to evaluate incoming leads , understand customer needs, and ensure they reach the best internal team for assistance. Key Responsibilities Evaluate and qualify leads to determine fit for our products/services Sav...

Greetings from 1Point1 Solutions... Looking for an Immediate Joiners.......... Hiring for Quality Auditor. Job Description • Sr.Quality Analyst is responsible for assessing the quality performance of our call center associates who deal with our existing and potential customers. • The QA will monitor inbound and outbound calls and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. • The individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendation for enhancements to training materials as needs to enhance the overall...

Role & responsibilities 1. Save time of senior salespersons by evaluating if the lead is qualified 2. Improve Customer Experience by representing the brand right and sending them to the best sales team to assist them Position : Lead Qualification Officer Location : 312-316, 3rd Floor, Vipul Agora, Mehrauli-Gurgaon Rd, Sector 28, Gurugram, Haryana 122002 Compensation : Attractive hike on current package Candidate should be available for F2F Interview.

Hiring: Executive- Lead Qualification | GemPundit | Gurgaon (Onsite) Location: 312316, 3rd Floor, Vipul Agora, MG Road, Sector 28, Gurugram Experience: Freshers| 01 year (Customer Support / BPO preferred) Interview Mode: Face-to-Face only Compensation: Best in the industry About the Role We are looking for enthusiastic individuals who can represent GemPundit professionally and help our customers get connected to the right sales experts. No cold calling. No sales pressure. Your job is to evaluate incoming leads , understand customer needs, and ensure they reach the best internal team for assistance. Key Responsibilities Evaluate and qualify leads to determine fit for our products/services Sav...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

About the Role: This role is responsible for ensuring high-quality customer interactions and enhancing the performance of Virtual Relationship Managers. The position requires monitoring call quality, identifying training needs, conducting training sessions, and maintaining consistent process accuracy. The focus is on improving customer experience while ensuring VRMs deliver accurate and value-driven communication to clients. Key Responsibilities: Quality Control: Monitor and evaluate VRM call interactions as per defined quality parameters. Identify communication, product knowledge, and compliance gaps. Provide structured and actionable feedback to VRMs. Conduct calibration sessions with team...

Role & responsibilities Lead and manage Quality Analysts Monitor audits & ensure quality compliance Drive RCA, calibrations & quality improvement plans Support operations with consistent performance insights Handle client interactions and quality reviews Preferred candidate profile 3-5 yrs BPO experience with 1-2 yrs as Quality TL Strong QA frameworks knowledge Excellent communication & analytical skills Benefits - Fixed week offs (Saturday & Sunday ) Interested candidate can share their resume at rupali.devlekar.C@eclerx.com

We are looking for an experienced Telesales Team Leader with strong B2C calling experience. Candidate must have 2+ years in telesales/telemarketing and minimum 1 year team-handling experience (on paper). Responsible for managing a team of 10+ advisors, driving daily/ monthly targets, coaching team members, monitoring performance, improving conversion rates, and ensuring high call quality. Must be strong in outbound calling, sales pitch, objection handling, retention, and sales motivation. Candidate should be fluent in the local language, target-driven, disciplined, and able to work in a fast-paced sales environment . Immediate joiners required.

We are looking for Team Leader / Call Quality Analyst Managing the day-to-day activities of the team Call Audit product knowledge & communication skills Conducting quarterly performance reviews Excel Call 8870813777

Role: Call Quality audit/analyst Exp: 2+ years exp in Call quality audit/analysis related to call auditing, monitoring, call quality etc Location: Bangalore Night shift Immediate joiners Salary: 5.5 LPA Good communication must

Key Responsibilities Quality Monitoring & Auditing Conduct regular quality checks on mortgage application files, underwriting decisions, documentation, and customer interactions. Review adherence to UK mortgage regulations, lender policies, affordability assessments, and risk-control frameworks. Identify errors, process gaps, and non-compliance trends; ensure timely feedback to agents and team leaders. Maintain audit reports, dashboards, and error logs accurately and consistently. Process Improvement Analyse root causes of defects and recommend corrective and preventive actions. Collaborate with Operations, Training, and Compliance teams to refine workflows and standard operating procedures ...

Job Responsibilities: Monitor and evaluate calls/chats/emails for quality standards. Provide feedback and coaching to agents to improve performance. Prepare quality reports and track performance metrics.

Greetings from 1Point1 Solutions.. Looking for an Immediate Joiners... Hiring for Quality Auditor Department - Quality Designation : Quality Auditor Salary : 4 LPA - 4.5 LPA Work Place : Bangalore(Kudlu gate) Experience : Sales domain experience being an QA is Manadatory Languages : Excellent English + Good Hindi + Kannada + Tamil + Telugu Interested candidates can call to HR Pruthvi - 9620664492 or can share your updated Cv to same watsapp number

Roles and Responsibilities : Lead the Quality Assurance team to achieve high-quality services. Conduct regular call audits, root cause analysis, and quality monitoring to identify areas for improvement. Develop and implement effective quality control processes. Collaborate with stakeholders to resolve issues related to call quality, customer satisfaction, and process improvements. Implement Six Sigma Quality methodologies to enhance efficiency. Manage teams effectively to achieve organizational goals. Job Requirements : Strong knowledge of QC tools like 7QC, Six Sigma Quality methodologies, RCA, and Ishikawa Diagram. Excellent team management skills with the ability to lead cross-functional ...

SUMMARY Hiring: Quality Analyst AR Calling (US Healthcare Process) Location: Kolkata, India Salary: Up to 60,000 per month Shift: 5:30 PM 2:30 AM / 6:00 PM 3:00 AM Week Off: Fixed Saturday & Sunday Gender: Male candidates only Key Responsibilities: Audit AR Calling calls to ensure accuracy and process compliance. Identify errors, gaps, and improvement areas. Provide feedback and guide agents on performance improvement. Maintain daily/weekly quality reports and audit summaries. Participate in calibration sessions and support refresher training. Ensure adherence to HIPAA, call scripts, and quality standards. Work with Operations to implement corrective actions and improve overall quality. Requ...

Role & responsibilities Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation. Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor. Will be responsibility to meet Quality related service level monthly Randomly monitor calls to ensure Client/TP standards are maintained. Need to manage BAU, Business intelligence audit and other compliance audits a...

Roles and Responsibilities : Looking for designated Assistant Manager Quality who conduct quality audits to identify areas of improvement in processes and procedures. Develop and implement effective quality control measures to ensure compliance with industry standards. Lead a team of quality professionals to achieve excellence in customer satisfaction, product quality, and process efficiency. Collaborate with cross-functional teams to resolve issues related to product defects or non-conformities. Job Requirements : 7-15 years of experience in Quality Assurance/Quality Control (QA/QC) in the Engineering & Construction industry. Strong understanding of QC tools such as 7QC, RCA (Root Cause Ana...

Quality Analyst (International Voice Process) Gurugram Job Description The Quality Analyst (International Voice Process) plays a critical role in maintaining and enhancing the quality of customer service interactions. This position involves monitoring calls, identifying areas of improvement, and implementing strategies to ensure consistently high-quality customer experiences. Quality Analyst (International Voice Process) Job Responsibilities Monitor and evaluate inbound and outbound calls to ensure adherence to quality standards. Analyze call quality data and provide actionable feedback to customer service representatives. Develop and implement strategies to improve call quality and customer...

Min 2–8 years of QA experience in a BPO /Travel experience preferred Familiarity with QA tools, CRM systems, and ticketing platforms is advantageous. QA- 4.45 LPA TL QA- 7 LPA AM QA- 11 LPA Aparupa 9311697179 aparupa.imaginators@gmail.com

Monitor & evaluate calls, chats &other interactions as per quality guidelines. Provide constructive feedback & conduct coaching sessions. Identify quality trends, training needs process gaps. Prepare & maintain reports, trackers & performance.

Role & responsibilities Manage quality program in line with BEST QA Framework requirements Prepare QA staffing and scheduling plan as per frequency defined Facilitate achievement of quality SLAs and sampling targets Conduct calibration sessions as per schedule and publish reports Facilitate on-time Quality reporting at group and program levels Conduct & Publish RCA for not meeting Quality/CSAT/ FCR metrics Manage client calibration and process change sessions Work in tandem with operations on frontline intelligence gathering for process improvements Resolve disputes arising out of audit related issues Manage and track process average time to feedback and quality of feedback delivered Create ...

To execute, manage process and drive continuous improvements. The Pod Leads besides being the PoCs for the process and manage a set of people, wil be expected to process cases on regular basis to keep themselves updated with any and al process related procedures. Therefore, the role wil require candidates with a high degree of ownership and process improvement expertise. Must have skills/ qualifications Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies End-to-end ownership of the team. Manage efficiency & effectiveness of the...

Greetings, for candidates who are residents of Pune and are okay with Work From Office looking in a leading MNC we have a profile for you *Kindly note this a work from office role with job location in Pune Profile - Quality Analyst Customer Support (Voice) Job locatio n - Pune Qualification * Graduates * Good Verbal --- communication skills in English *1 Year Quality analyst Experience Salary - Upto 6.5 - 7 LPA Working days -5 (Rotational Shifts) To get your interviews Scheduled Kindly reach out to our expert HR's *Khushi 7869457739 *Honey 8871997083 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards, Prajit Grover H.R Team KVC CONSULTANTS LTD. PF // ESIC Ben...