1149 Call Audit Jobs - Page 4

Lead and manage the Quality team across BPO operations Define, implement, and monitor quality frameworks, SOPs, and KPIs Conduct call audits, process audits, and compliance reviews Analyze quality performance trends and prepare MIS & dashboards Required Candidate profile Graduate / Postgraduate preferred 7–12 years of experience in BPO Quality (3+ years as Quality Manager) Strong exposure to Voice & Backend processes Analytical, reporting & people management skills Perks and benefits Leadership role with high business impact

Job description Roles and Responsibilities Conduct call audits to ensure quality standards are met. Lead by example and set high expectations for self and team. Handle team performance, provide feedback, and coach team members. Ensure effective communication among team members through regular meetings and updates. Identify areas of improvement and implement process changes to enhance overall performance. mamta.parmar2@teleperformancedibs.com

INTERNATIONAL VOICE CUSTOMER SUPPORT To schedule an interview contact - HR Rusha (8310391640) Job Summary: We are seeking motivated and customer-focused individuals for the position of International Voice Process Executive . This role involves handling inbound and/or outbound calls to customers across international markets, primarily in English-speaking countries such as the US, UK, Canada, or Australia. The ideal candidate will possess excellent verbal communication skills, strong problem-solving abilities, and a willingness to work in night shifts or rotational shifts aligned with international time zones. Roles & Responsibilities: Handle incoming calls from customers or clients. Address c...

Role Overview: I'm looking for a Sales Quality Analyst who can own the quality function end-to-end from monitoring sales calls to coaching team members and improving overall performance through actionable insights. The role requires someone confident, process-driven, and assertive enough to influence outcomes constructively while working closely with operations teams. UK Shift (Drop facility via Cab) Key Responsibilities: Audit sales calls and assess based on process, persuasion, and presentation quality Deliver timely and constructive feedback to agents Conduct RCA and flag recurring quality or compliance issues Support coaching and training for underperformers Maintain audit data and dashb...

Urgent hiring of Quality Analyst (Calls Monitoring & Call Audits) . We are hiring for Gurugram And Delhi. Candidate should have 1 year experience in calls monitoring. *Interested candidate can call or WhatsApp their resume at 7982112501 (Brijesh Kumar) , Or can share resume at brijeshkumar@paisabazaar.com* Job Description - Strong Communication and Interpersonal Skills. Responsible to auditing calls and sharing feedback to agents. Analytical and problem solving Skills, Basic Knowledge of Excel. Responsible for conducting audits on defects received for metrics and providing effective. coaching feedback to drive continuous and long term improvement of their quality metrics. Reduce defects by d...

Department: PIA (Process Improvement Adherence) Work days- 6 days with Mondays fixed off The Quality Analyst for Sales /Servicing is responsible for monitoring, evaluating, and improving the quality of sales calls handled by sales/services representatives or agents. The primary goal is to ensure that sales/service calls meet company standards for professionalism, compliance, customer engagement, and effectiveness in driving sales. The role involves analyzing call recordings, providing feedback to sales agents, and collaborating with management to enhance sales processes and outcomes. Key Responsibilities: Monitor and Evaluate Calls: Listen to and evaluate recorded sales/ service calls to ens...

SUMMARY Hiring: Quality Analyst AR Calling (US Healthcare Process) Location: Kolkata, India Salary: Up to 60,000 per month Shift: 5:30 PM 2:30 AM / 6:00 PM 3:00 AM Week Off: Fixed Saturday & Sunday Gender: Male candidates only Key Responsibilities: Audit AR Calling calls to ensure accuracy and process compliance. Identify errors, gaps, and improvement areas. Provide feedback and guide agents on performance improvement. Maintain daily/weekly quality reports and audit summaries. Participate in calibration sessions and support refresher training. Ensure adherence to HIPAA, call scripts, and quality standards. Work with Operations to implement corrective actions and improve overall quality. Requ...

Job Description Job Title: Quality Analyst - (Call Audit) Location: Kochi, Hyderabad, Chennai Role & responsibilities High performance delivery on all quality parameters. Audit calls, chats/email interactions on Product/process, Communication and soft skills parameters. Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion. Data analysis and making designated reports/decks Participate in calibrations to ensure consistent scoring & feedback delivery approach. Communicate to heighten awareness and focus on importance of positive customer experience Make recommendations and drive process improvement. Reduce learning ...

Hello Folks, We are hiring for Quality Analyst Work Location - Noida 5 Days working Night shift Perks and Benefits - Cab facility 1 - Must have Internation voice process experience 2 - Must be good in communication 3 - Must have experience in International voice process 4 - Must have BPO experience only Interested candidates can share their resume - neha.amodtiwari@corrohealth.com

Must have Min 1+yrs exp as a Quality Analyst in US/ UK International Banking Process (Voice/ Collections/ Payments) Well Versed with RCA/ QC Metrics US UK Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

define, standardize and monitor quality parameters including both non-critical & critical parameters.Ensure the team meets the assigned audit targets and compliances set as per SLA and performance scorecardLeverage quality tools Required Candidate profile Monitor systems and process to provide ongoing feedback for continuous improvement to the service delivery standards call at 9716551077 share cv at mamta@emsol.co.in

WE ARE HIRING QUALITY ANALYST (BPO) Location: Hyderabad Experience: 1-2 Years (BPO Quality Experience Mandatory) Joining: Immediate Joiners Preferred Salary: 15%20% Hike on Current / Last CTC Job Summary We are seeking an experienced Quality Analyst (QA) with 1-2 years of BPO industry experience to monitor, evaluate, and enhance the quality of customer interactions. The ideal candidate should possess strong analytical abilities, excellent communication skills, and a passion for continuous improvement. Key Roles & Responsibilities Call & Case Audits Monitor inbound/outbound calls and backend transactions as per quality standards Evaluate agent performance on communication, process adherence, ...

We are searching for candidates who want to have a great career and willing to learn in a fast paced environment. We are an organization who will provide all the required Facility, Training and Tools to our new hires to make their career dream come true. We are company who believe that every individual contribution is valuable. We are excited to announce that we have opening for our Domestic Voice business. We want Hard working & talented candidates to join our energetic, Passionate, transparent, and collaborative teams! If you're looking for a workplace where you can Learn, grow, make a difference and also have fun, we would like to hear from you! Quality Analyst Position at iEnergizer Noid...

Key Responsibilities Monitor & evaluate sales calls for quality, compliance, and conversion effectiveness. Analyze lead quality and provide actionable feedback to Sales & Marketing teams. Prepare and update sales scripts, communication templates, and objection-handling guidelines. Support account opening (KYC, Demat & Trading) and ensure smooth customer onboarding. Conduct sales and product training sessions for team members. Collaborate with stakeholders across Sales, Operations, Compliance, and Product teams.

Job Title: Assistant Manager, Customer Experience Location: Zoomcar (Hybrid/On-site) About the Role We are looking for an experienced Assistant Manager, Customer Experience to lead and optimize our support operations. In this role, you will drive efficiency, enhance customer satisfaction, and streamline processes to ensure a seamless support experience. Key Responsibilities Lead a team of 50+ customer experience specialists, ensuring high performance and engagement. Optimize and manage CRM and CCaaS tools, including Freshdesk, Freshchat, Simplify360, Smartflo or other similar tools Identify and implement strategies to reduce support concerns, enhance CSAT, and improve operational efficiency ...

Manages telecaller team to achieve daily targets, monitors calls, provides guidance, maintains discipline and reports, conducts training, assigns tasks, coordinates with other departments, ensures customer satisfaction and adherence to protocols. Health insurance Provident fund

- Candidate will be responsible for assuring the quality . Required Candidate profile - Candidate must have experience of atleast 6 months . Perks and benefits - Medical Benefit . - 16 years old company

To execute, manage process and drive continuous improvements. The Pod Leads besides being the PoCs for the process and manage a set of people, wil be expected to process cases on regular basis to keep themselves updated with any and al process related procedures. Therefore, the role wil require candidates with a high degree of ownership and process improvement expertise. Must have skills/ qualifications Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies End-to-end ownership of the team. Manage efficiency & effectiveness of the...

Roles and Responsibilities Hiring for QTL Location: Bangalore For QA Location: Jaipur. Conduct call audits, calibrations, and monitoring to ensure quality standards are met. Utilize QC tools such as BQM, Dashboards, KPIs, and Metrics to identify areas for improvement. Provide feedback on performance gaps through CSAT analysis and Pareto charts. Implement Six Sigma methodologies to resolve issues related to defect prevention. Collaborate with team members to achieve SLA targets using TNI, BQM, RCA, TNA, PIP, (Total Network Inventory) management. Contact HR: Yamanur K 9449900627 yamanurappa.kuri@teleperformancedibs.com

• To audit the calls of the team • Identify the escalation cases & do the Root Cause Analysis • Document feedback for all calls by EOD to the respective supervisors • Identify process gaps during audits &raise necessary requests to close the same Required Candidate profile • Min. 2 years of call monitoring experience, pref. from a Sales / Voice-based environment • Excellent oral, written, & interpersonal communication skills • Exceptional listening and analytical skills Perks and benefits Provident Fund & MI Performance Based Incentives

To execute, manage process and drive continuous improvements. The Pod Leads besides being the PoCs for the process and manage a set of people, wil be expected to process cases on regular basis to keep themselves updated with any and al process related procedures. Therefore, the role wil require candidates with a high degree of ownership and process improvement expertise. Must have skills/ qualifications Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies End-to-end ownership of the team. Manage efficiency & effectiveness of the...

About the Role We are hiring a detail-oriented and analytical Quality Analyst (Analyst QA) to join our team in Gurgaon. The ideal candidate will have hands-on experience in call quality monitoring, performance evaluation, coaching, and identifying improvement opportunities. This role will support the customer service operations team through continuous quality enhancement, compliance monitoring, and data-driven insights. Responsibilities Quality Monitoring & Auditing Monitor live and recorded customer interactions to assess quality, communication, empathy, and compliance metrics. Evaluate agent adherence to scripts, SOPs, process guidelines, and regulatory requirements. Performance Feedback &...

Should have at least 1 year of experience designated as quality analyst on papers. Should have hands on experience with 7QC tools and should be part of feedback and coaching. Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement. Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed ana...

To execute, manage process and drive continuous improvements. The Pod Leads besides being the PoCs for the process and manage a set of people, wil be expected to process cases on regular basis to keep themselves updated with any and al process related procedures. Therefore, the role wil require candidates with a high degree of ownership and process improvement expertise. Must have skills/ qualifications Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies End-to-end ownership of the team. Manage efficiency & effectiveness of the...

Role & responsibilities: Lead and coach a team of 8-10 Quality Auditors, ensuring consistent performance and development. Provide ongoing guidance, mentoring, and support to Quality Auditors to enhance audit effectiveness and accuracy. Identify training and quality gaps and coordinate with relevant teams for timely interventions. Resolve Knowledge Management (KM) issues with real-time corrective actions. Support daily huddles with relevant and impactful content. Collaborate with operations and training teams to address process challenges and drive improvements. Deliver hyper-care support to new agents during their first 3 months. Maintain strong process knowledge and ensure adherence to clie...