875 Call Audit Jobs - Page 4

Min 2–4 years of QA experience in a BPO /Travel experience preferred Familiarity with QA tools, CRM systems, and ticketing platforms is advantageous. Call Vikas at 8527840989 Email vikasimaginators@gmail.com

Hiring for Sr.Quality Analyst _ ( Only Whats up 9738998874 Salman ) Core Competencies & Requirements: Minimum of 5 years experience in a Customer Care Center with at least 2-3 years of dedicated experience in a quality assurance role, auditing calls and chats. Must be rated satisfactory or better in all areas of performance and currently not on any policy violation. Must be at a senior associate/analyst level or higher, with proven experience in a similar capacity. Requires the ability to perform all tasks with minimal to no supervision and make sound, independent decisions. Requires excellent communication skills (verbal and written) with the ability to articulate complex feedback and findi...

1–4 years’ experience in BPO quality/audit, process audit, or compliance roles. (Adjust per hire level. QA platforms, CRM.Interested candidates pls call me 8217730484

Job Title : Quality Analyst Collections (BPO) Location : [Rabale.] Experience Required : Minimum 1 year (on paper) as a Quality Analyst in the BPO sector (mandatory) Prior experience in collections process is required Roles & Responsibilities : Perform RAG analysis and identify improvement areas Conduct BQM (Business Quality Monitoring) and deliver detailed feedback to agents Prepare and maintain QA reports and dashboards Use QC tools effectively to drive process improvements Key Skills Required : Call auditing and feedback delivery Strong documentation and reporting skills Qualifications : Graduate in any discipline Minimum 1 year of Quality Analyst experience in a BPO (on paper) Experience...

Role & responsibilities Job Description: We are seeking an experienced Quality Auditor with a strong background in BPO operations. The candidate will be responsible for monitoring, evaluating, and improving quality performance through audits, coaching, training, and actionable insights. A strong command of audit frameworks, and performance improvement methodologies is essential. Job Responsibilities: Monitor and evaluate inbound/outbound calls and customer interactions to ensure consistent quality standards Provide realtime feedback and ongoing coaching to agents, highlighting critical and noncritical errors Analyze performance metrics and trendssuch as audit scores, FCR, CSAT—and prepare da...

Role Overview We are seeking a detail-oriented and proactive Quality Analyst to join our Collections team The ideal candidate will be responsible for monitoring and auditing collection calls, conducting regular calibrations, and providing insights to improve overall customer experience and compliance Proficiency in both English and Hindi is essential for this role Key Responsibilities Audit outbound collection calls to ensure compliance with company policies and regulatory guidelines Evaluate call quality and provide constructive feedback to collection agents Identify process gaps and recommend actionable solutions to enhance performance Conduct periodic calibration sessions with team leads ...

The Documentation Analyst will be responsible for creating, maintaining, reviewing, and managing organizational documentation to ensure accuracy, consistency, and compliance with company standards. Graduates who possess normal communication skills. Required Candidate profile Bachelor’s Degree in any discipline. Fresh graduates or candidates with up to 1 year of relevant experience are encouraged to apply.

What You'll Do Sales Leadership & Strategy Build and manage a team of Sales Development Representatives (SDRs) and Inside Sales Representatives focused on the US market. Own team quotas and help team members achieve their individual sales and appointment goals through effective coaching and motivation. Oversee end-to-end lead generation, outreach campaigns, and appointment-setting activities. Hire, train, and develop top sales talent to create a high-performing, motivated team culture. Performance & Process Optimization Set, monitor, and optimize Key Result Areas (KRAs) for the sales team and ensure alignment with organizational objectives. Design and execute effective sales campaigns using ...

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

Process Trainer: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Process Trainer Is mandatory. CTC Upto 5 LPA Quality Analyst: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Quality Analyst Is mandatory. CTC Upto 5 LPA Sales Trainer: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Sales Trainer Is mandatory. CTC Upto 8 LPA. Experience From E- Commerce Process in Call Center BPO is Added Advantage. Also Hiring For Manager For Training & Manager For Quality Roles for Customer Service & Sales with Relevant Experience...

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

We are seeking a highly skilled and experienced QA - International Voice professional to join our team in Hyderabad. The ideal candidate will have a strong background in call audit, quality check, and international voice process, with a minimum of 4 years of experience in a similar role. Responsibilities Conduct thorough call audits to ensure quality and compliance with international voice process standards. Perform quality checks on calls to identify areas for improvement and implement corrective actions. Monitor calls to ensure adherence to international voice process guidelines and standards. Collaborate with team members to resolve quality-related issues and improve overall call quality....

Dear Candidate, Greetings from Club Mahindra.!! We are Hiring for a Quality Analyst at Mumbai Location Accountabilities / Key Responsibilities: Maintain and develop internal quality standards. Assess interactions (calls, email, chat messages) based on established quality standards. Accompany evaluations with meaningful and constructive feedback. Discuss and explain feedback with agents in regular meetings. Recommend process improvements based on call evaluations and audit findings. Analyse all sales KPIs and how the team performance affects those KPIs. Participate calibration session to maintain consistency in internal evaluations. Map the need for training and onboarding programs and initia...