218 Call Audit Jobs - Page 4

Hiring for Travel Quality Analyst (US Process ) Min. 1 year exp. required (PPC Must ) (exp. only from travel industry ) Salary up to : 45k Location : Gurgaon / Delhi Both side / meals 5 days working Night & Rotational shift Direct line up : 7pm

The IT Infrastructure Ticket Quality Analyst is responsible for monitoring, evaluating, and improving the quality of IT support tickets logged and resolved by the service desk and infrastructure teams. Immediate Joiners .

Saturn Realcon Pvt Ltd Sales Trainer | Luxury Real Estate | Bengaluru Location: Hebbal (Kempapura), Bengaluru Industry: Luxury Real Estate Sales | Employment Type: Full-time, On-site Timings: 10:00 AM 7:00 PM Company Overview: Saturn Realcon Pvt Ltd Saturn Realcon Pvt Ltd is a premium Luxury Real Estate company headquartered in Bengaluru, with operations across India, Dubai, Singapore, and the USA. We specialize in delivering high-end real estate solutions with integrity, quality, and a strong commitment to client satisfaction. Our team upholds the highest standards of professionalism and service, catering to an elite clientele. Position: Sales Trainer Location: Hebbal (Kempapura), Bengaluru Experience Required: 3+ Years To Apply: Email your CV to anjan@saturnrealcon.com Contact: 9035175061 Role Description: As a Sales Trainer, you will play a key role in enhancing the performance and effectiveness of our sales team. You’ll be responsible for creating, delivering, and managing sales training programs, conducting coaching sessions, and ensuring our sales professionals are fully equipped to meet client expectations and achieve targets. Key Responsibilities: Develop and implement comprehensive sales training programs. Conduct engaging training sessions and workshops. Monitor and evaluate sales calls and client interactions. Provide ongoing coaching and performance feedback. Collaborate with the leadership team to identify skill gaps. Continuously update training content to reflect industry trends. Qualifications: 3+ years of experience in Sales Training or Training & Development. Excellent presentation, communication, and interpersonal skills. Strong organizational and time management abilities. Motivational leadership and team-building capabilities. Background in real estate or related industries preferred. Degree in Business Administration, Marketing, Real Estate, or a relevant field. Benefits: Competitive salary plus performance-based commissions. Loyalty bonus. Fuel reimbursement. Opportunities for ongoing training and professional development. Supportive work environment with clear growth pathways.

We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being Indias most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and seafood! Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on What makes the role meaty? Conduct GMP and food safety audits for the stores Monitor and ensure store ambience and hygiene Preparation of audit reports, circulation of audit reports to concerned stakeholders and closure of Non-conformance with an RCA & CAP with a timeline Impart GMP & food safety training to the food handlers and the frond end operations team Coordinate for pest control activities across stores, ensure adherence of schedule, review the effectiveness of pest control treatments Ensure FSMS documentation is up to date Resolve customer complaints with proper RCA & CAPA Coordinate with internal and external labs for product testing and ensure compliance with FSSAI requirements Ensure stores comply with the regulatory requirements with respect to central/state laws. Coordinate with internal legal team Conduct market visits for product quality benchmarking Reduce quality rejections through better practices and solutions Coordinate with projects and maintenance team with respect to quality and food safety Preventive maintenance of equipment, new store opening etc. We hope that you have.. - Qualification: Graduate /postgraduate in Food Technology /Food Microbiology - Experience: 2-4 years in reputed food and grocery retailing /QSR/Food manufacturing /related industry- Exposure to frozen /refrigerated products/meat & seafood - Skills and Technical Know- Awareness in HACCP, FSMS, Awareness in food spoilage and hand on - experience in spoilage analysis (Chemical/Physical/Biological), food safety regulatory requirements, and industrial best practices. Internal/external auditing experiences.

No of Positions -5 Shift : Evening /Night Candidate must have atleast 1 +yrs of exp in PPC travel process Interested candidates Call Ruchika @9650997623 Required Candidate profile Excellent comms skills

Hiring for Travel Quality Analyst (US Process ) Exp. required min. 1 year (Relevant exp. PPC must ) Salary up to 45k Location : Delhi / Gurgaon Cab : yes Meals : Yes Shift : Rotational & Night 5 days working sat & sun fixed off Drop cv 7011890554

About US 1Lattice is a 360-degree business decision support partner with a tech-enabled services stack of data, people network, and custom research. Powered by advanced tech tools and unique data-gathering approaches, 1Lattice is an integrated product suite to make decisions smartly, right from Inputs to Validation to Execution to Measurement. 1Lattice works with clients and partners globally, helping clients solving a wide variety of organizational and business challenges through actionable research-led insights. Work Mode- Hybrid Days of working- 5 CTC- 2.4 lpa to 3 lpa Job Overview: We are seeking a detail-oriented and analytical Quality Analyst to ensure the accuracy, completeness, and reliability of data collected by our Research Associates through telephonic interviews. The QA Executive will be responsible for monitoring, auditing, and validating calls, identifying discrepancies, and providing feedback for continuous improvement in data collection practices. Key Responsibilities: Conduct regular audits of calls made by Research Associates to validate the authenticity, completeness, and quality of data collected. Review questionnaires/responses to ensure adherence to project guidelines and quality standards. Identify gaps, errors, or inconsistencies in data and provide constructive feedback to the Research team. Maintain detailed and accurate records of audits, observations, and corrective actions. Share daily/weekly quality reports with key stakeholders, highlighting trends and areas for improvement. Work closely with Training and Operations teams to support coaching initiatives based on audit findings. Participate in calibration sessions to align QA standards across projects and teams. Suggest and implement process improvements to enhance overall data quality and operational efficiency. Ensure compliance with company policies, client requirements, and industry regulations. NOTE- This role will require outbound calling to survey respondants Key Requirements: MBA in any discipline (preferred: Market Research, Business Administration, Communications). 01 years of experience in Quality Assurance within Market Research, BPO, or similar environment. Strong attention to detail and excellent analytical skills. Good listening and communication skills in English (other regional languages are an advantage). Ability to work independently and manage multiple tasks simultaneously. Familiarity with CRM systems, QA tools, and MS Office (especially Excel and PowerPoint). Understanding of market research methodologies and call centre operations will be a plus. Preferred Skills: Experience in call auditing or monitoring in a market research setting. Strong documentation and reporting skills. Ability to provide constructive feedback and drive quality improvement initiatives. Contact Details- Contact Person- Neha Chaudhary Contact Details- 7983439427 email ID- neha.chaudhary@1lattice.com

Hi, We are hiring for the ITES Company for Quality Analyst Role. Overview The Quality Analyst is responsible for auditing and evaluating international voice calls to ensure high service standards and enhance customer satisfaction. The role focuses on monitoring agent performance, conducting quality assessments, and providing constructive feedback to drive continuous improvement. Key responsibilities include using Six Sigma quality tools (like histograms, 80/20 analysis and fishbone diagrams), maintaining metrics such as AHT, CSAT, CHT, NPS, and SCORE, and leading calibration and dip-check sessions. The role also involves analyzing data quality, performing root cause analysis, and collaborating with development teams to enhance system performance. Key Skills: a) Min 5 Years Overall Experience in International BPO b) Min 1 year Experience as a Quality Analyst in International BPO c) Good understanding of 7 Six Sigma tools of quality preparing histograms, 80/20 analysis, fish bone d) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Gurgaon) Type : Job Code # 157 OR To Apply, Copy and Paste Link Below https://outpace.in/job/quality-analyst/ Job description: Minimum 3 to 5 years of experience as Quality Analyst in Voice is mandatory. Prior experience of doing quality assessments for international voice work. Good Communication & Presentation Skills - speaking and writing skills. Moderate Excel proficiency. Good understanding of 7 six sigma tools of quality preparing histograms, 80/20 analysis, fish bone, call quality and transaction quality attributes. Maintaining the Core team Quality, conducting regular calibration sessions. Doubt clearing sessions dip check. Maintaining the core team AHT, CSAT, CHT, NPS, SCORE. Main responsibility to audit the calls, to improve the quality of the process and provide feedback to the agents in order to enhance more customer experience in service and improve the performance of agents. Motivated achiever who exceeds goals by maintaining quality in work. To check the quality of the end system using software testing tools. Proficient working in partnership with the development teams to deliver business functionality on time with required quality that meets the acceptance criteria. Participated actively in data quality investigations and analyses, diagnosing root causes of issues and providing actionable recommendations to the development team for resolution. Acquired knowledge of database systems, specifically Snowflake, SAP HANA and concepts related to data warehousing.

Hiring for Travel Quality Analyst (US Process ) Exp. required min. 1 year (Relevant exp. PPC must ) Salary up to 45k Location : Delhi / Gurgaon Cab : yes Meals : Yes Shift : Rotational & Night 5 days working sat & sun fixed off Salary date 7th

Roles and Responsibilities: Responsible for identifying and assessing training needs within an organization, developing training plans, and implementing various training methods to enhance employee skills and performance. Monitor, evaluate, and score outbound and inbound calls against established quality assurance standards. Identify and assess future and current training needs through job analysis and consultation with line managers. Audit calls to gauge call quality and gather actionable insights. Give feedback for the audited calls to drive quality and conversion improvement. Publish reports based on audit findings. Draw an overall or individualized training and development plan that addresses needs and expectations. Prepare and present performance analysis, QA reports, and/or other information on quality performance. Train, onboard, and evaluate new auditors. Monitor employee performance and response to training. Evaluate employee performance to gauge where skills are lacking. Develop training manuals that target tangible results. Conduct effective induction and orientation sessions. Monitor and evaluate the training programs effectiveness, success, and ROI periodically and report on them. Collaborate with various departments to ensure employees receive the necessary training and design training documents. Able to manage team 8-10 auditors. Skills Required: Excellent communication and leadership skills. MS Office proficiency Strong writing and record-keeping ability for reports and training manuals. Proven work experience as a sales trainer and auditor. Ability to plan, multi-task, and manage time effectively.

Quality Analyst- Operations Roles and Responsibilities : Responsible for calibrating and supporting quality standards. Participates in joint call (contact) monitoring with client, client services team and call center team. Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner. Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause. Monitor quality and accuracy attributes; recommend solutions to address root cause. Assist in customization of quality review guidelines per client specification and creation of plans to achieve quality/customer satisfaction goals. Provide recommendations on improving the quality process to achieve goals and objectives. Develop a strong partnership with Client quality contacts to ensure quality goals and objectives are calibrated. Coordinate efforts with Educational Services to ensure that appropriate training and development is in place to address client quality initiatives. Monitor COPC requirements for the site. Education (if beyond High School or equivalent) : Minimum Graduate(Any Bachelors Degree Holder would be eligible). Experience Target (in this job or a related function/field) : One or more years’ experience demonstrating knowledge of call center operations, goals and processes. Skills : (identify essential skills required, and identify additional skills that enable success in performing this job) Basic PC skills. Strong customer service and interpersonal skills. Good verbal and written communication skills. Research, analytical and problem-solving skills. Knowledge/Abilities : (describe type and level of knowledge or ability needed to perform essential job functions and those that enable success in performing this job) Knowledge and effective use of quality management processes and tools. Ability to work well independently or within a team.

Roles and Responsibilities Collaborate with cross-functional teams to design and deliver effective team training initiatives. Manage training management systems to track employee progress and ensure compliance with regulatory requirements. Provide product training to new hires and existing employees on insurance products and processes. Develop and implement process training programs for sales teams to enhance customer service skills. Conduct quality audits, monitor calls, and analyze data to identify areas for improvement.

About the Role: As a Quality Auditor you will be responsible for evaluating, monitoring, and assessing the performance of Assissted Growth (Telesales) representatives to ensure adherence to company standards, policies, and customer service protocols. The role involves conducting regular audits of recorded calls/chats, reviewing sales processes, identifying areas for improvement, and providing constructive feedback to help optimize sales effectiveness, compliance, and customer satisfaction. Role Responsibilities: 1. Review and audit recorded calls/ chats to ensure adherence/compliance with established internal control procedures by examining centres, reports, operating practices, and documentation 2. Deliver detailed and actionable feedback to telesales agents, highlighting strengths and areas for improvement. 3. Communicate the audit findings by preparing a final report; identify and promote continuous improvement opportunities in training, process, policies and facilities 4. Enforce adherence to requirements; advising management on needed actions 5. Prepare special audit and control reports by collecting, analysing, and summarising operating information and trends 6. Contribute to team effort by accomplishing related results as needed 7. Maintain focus on data integrity, customer safety and producing work of the highest quality 8. Identify barriers to customer success wherever they originate (tools, training, etc) 9. Become an "expert" on support processes and make recommendations towards next steps based on customer experience 10. Collaborate with training teams to identify training needs based on audit results. 11. Work closely with team leaders, supervisors, and managers to ensure alignment on performance expectations and the implementation of corrective actions when necessary. Qualifications: 1. Any Bachelor's degree 2. At least 1-2 years of prior experience in telesales, customer service, or a related field. 3. 1-2 years of prior experience in quality management roles 4. Six Sigma Certification is an added advantage Skills: 1. Basic proficiency in productivity tools (email, calendar), Microsoft Suite (excel, PowerPoint), Google sheets, Google docs 2. Proficiency in Hindi and Regional language is an added advantage 3. Self motivated, ability to prioritize and manage multiple tasks effectively while meeting deadlines.and reliable to meet deadlines 4. Proven ability to work in a fast-paced team setting 5. Strong problem-solving and data analysis skills to assess trends and performance metrics 6. Ability to work cross functionally with other departments Working Conditions: The role is based in the office The workweek is Monday to Saturday

Role & responsibilities Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a quality analyst on papers. Proficient in MS Office. Excellent analytical and listening skills. Walk-in -- Monday to Saturday (10 am to 6pm) Contact person and details: Balaji.A 8807755992 (Directly whatsapp Your Resume with subject as Position you Looking for ) Venue and location IMARQUE SOLUTIONS PRIVATE LIMITED(BPO) MaanSarovar Tower, 271A, Scheme Rd, Teynampet, Chennai, Tamil Nadu 600018 Landmark: Near Anna Arivalayam Email: Balaji.a@imarque.co.in

Job Description : Managing the day-to-day performance of the Contact Centre Operations and expected to shape the future of a Contact Centre Operations being committed to deliver a great customer contact experience through a variety of customer contact channels To deliver a best-in-class service, meeting or exceeding the KPIs Manpower planning, Rostering and Designing call center strategy to implement short/long-term plans for achieving process objectives Evaluate and Analyze performance against call center metrics for your team and set targets to continuously improve agent productivity and call center efficiency Be responsible for the end-to-end customer contact processes and their associated customer experience, supporting company's initiatives to drive improvements, improve efficiency and reduce complaints Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions Requirement : 7-10 Years of proven experience of leading a service driven contact Centre operation with experience of managing an operation through periods of significant growth or change Handled Call Centers for both Customer Service and Cross-Sell Processes Experience in Outbound Sales Contact Centre Management and Operations Management Experience with automation of processes through tech integration Quality & Process Orientation Strong analytical and decision-making skill Strong customer-facing and communication skills Problem Solving Skills

JD for quality executive. The Call Quality Monitoring Specialist is responsible for evaluating customer interactions to ensure adherence to company standards and regulatory requirements. This role focuses on enhancing service quality, providing actionable feedback to agents, and collaborating with management to drive continuous improvement in customer satisfaction and operational efficiency. Key Responsibilities : Monitor and Evaluate Calls: Listen to and assess inbound and outbound calls to ensure compliance with quality standards and protocols. 1. Provide Constructive Feedback: Offer actionable insights and coaching to agents to improve performance and customer service skills. 2. Conduct Call Audits: Regularly audit call recordings and documentation to identify trends, training needs, and areas for process improvement. 3. Collaborate with Management: Work closely with team leaders and supervisors to develop and implement quality improvement strategies and training programs. 4. Maintain Records: Keep detailed records of evaluations, feedback sessions, and performance metrics. 5. Participate in Calibration Sessions: Engage in regular calibration meetings to ensure consistency in quality assessments across the team Key Performance Indicators (KPIs) 1. First Call Resolution (FCR): Percentage of issues resolved during the first customer interaction. 2. Adherence to Scripts and Protocols: Ensuring agents follow established guidelines during calls. Experience: Minimum of 2 years in a call center quality assurance role, preferably within a BPO environment

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

Requirement of the role- 6 Days working on roster basis & 1 day Rotational off * Listen to and assess telesales calls for quality, compliance, and effectiveness. * Score calls based on predefined quality parameters such as sales pitch, objection handling, and closing techniques. * Identify areas of improvement and provide constructive feedback to agents. * Provide insights and suggestions to enhance call scripts and sales techniques. * Share regular reports with management for decision-making.

Quality Analyst (Data Annotation) Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. SLA Management: Lead initiatives to meet contractual SLAs related to quality audit targets, ensuring timely and accurate delivery. Risk Identification & Feedback: Identify operational risks and provide feedback with actionable recommendations based on audited interactions, adhering to specified timelines. Team Briefings: Conduct regular team briefings to discuss performance, share qualitative insights, address process updates, and review top errors identified through monitoring and Q&A sessions. Calibration & Quality Sessions: Lead calibration sessions and transaction checks with cross-functional teams to ensure the alignment and consistency of quality standards. Data Analysis: Produce and monitor variance and flux analysis to pinpoint improvement opportunities in processes and operations. Regular Performance Checks: Conduct routine checks to detect and address abnormalities, ensuring these are communicated to relevant internal teams for timely resolutions. Coaching & Mentoring: Coach agents on key performance metrics (FCR, C-SAT, AHT), provide ongoing feedback for continuous improvement, and foster a culture of self-improvement. Visual Management: Track team-wise daily and month-to-date (MTD) performance in quality, CSAT, and CCR, identifying gaps and recommending actionable solutions for improvement. Collaboration: Partner with training and supervisory teams to update training materials and address focus areas for continuous quality enhancement. Mentorship: Mentor junior team members, supporting their skill development and overall growth within the team. Client Liaison: Collaborate with clients to propose and implement quality improvement initiatives, ensuring that all recommendations align with client expectations and business goals. Knowledge & Skills: Language Proficiency: Fluency in English with strong verbal and written communication skills. Interpersonal Skills: Ability to engage and build rapport with a diverse, multicultural team. Coaching & Feedback: Strong coaching skills, with the ability to provide constructive feedback and support team development. Analytical & Listening Skills: Excellent listening abilities and strong analytical skills to identify issues, suggest improvements, and drive data-based decisions. Experience: At least 1 year of experience in a similar role within a BPO or contact center environment. Experience in chat processes is mandatory. Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint). Education: Graduate in any discipline. Whats Expected: Ability to mentor and coach teams, driving continuous improvement in quality performance. Passion for delivering measurable quality outcomes and client satisfaction. Strong problem-solving skills with the ability to implement data-driven solutions. Expertise in managing multiple stakeholders and clients to achieve operational excellence. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Extensive training and development throughout your tenure A world-class work culture you wont want to miss! Interested candidates can apply directly or share their resume on Nidhi Rastogi 8630322833 nidhi.rastogi@igtolutions.com

We are Looking for Customer Support / voice Process - Operations / Call Centre Should have Experience in Inbound, Outbound calls handling, Voice Process & Excel Good Communication skills Call 7397778272

Job Summary: We are seeking a detail-oriented and experienced Quality Call Analyst to monitor and evaluate inbound and outbound calls to ensure quality standards are met. The ideal candidate will have a strong understanding of call center operations, excellent analytical skills, and a passion for enhancing customer experience through process improvement and agent coaching. Key Responsibilities: Monitor live and recorded calls to evaluate customer service performance based on quality guidelines. Identify trends, gaps, and opportunities for performance improvement. Provide structured feedback and coaching recommendations to agents and team leaders. Maintain and update QA scorecards and evaluation forms. Collaborate with training and operations teams to ensure compliance with company policies and procedures. Generate regular reports on quality scores, trends, and compliance metrics. Participate in calibration sessions to align evaluation standards across teams. Recommend process improvements to enhance service quality and customer satisfaction Requirements: Experience in quality monitoring for voice and non-voice (email/chat) processes. Certification in Quality Assurance (e.g., Six Sigma Yellow Belt, COPC) is a plus. 13 years of experience as a Quality Analyst or in a similar QA role in a call center or BPO. Strong knowledge of customer service metrics, KPIs, and QA tools. Excellent listening and analytical skills. Strong verbal and written communication skills. Proficiency in using call monitoring systems, CRM, and reporting tools (e.g., NICE, Five9, Salesforce, Excel). Ability to handle sensitive and confidential information.

Need English Senior Quality Analyst. 1+ yr of PPC Travel experience mandatory Night and Evening shift. Salary up to 55K cabs +meal 5 days working Call Or whatsapp your cv +918864946771 Required Candidate profile Excellent communication skills in english immediate joiners or max 10 days only travel background voice process call 8864946771 Perks and benefits both sided cabs meals

Key Responsibilities: Handle inbound/outbound calls audits from Malayalam-speaking customers. Resolve customer complaints and provide accurate information. Maintain records of interactions and follow-up on customer queries. Ensure customer satisfaction and build lasting relationships. Adhere to company policies, procedures, and compliance requirements. --- Required Skills: Fluency in Malayalam (mandatory), and basic English/Hindi is a plus. Good communication and interpersonal skills. Ability to handle pressure and work in a team. Basic computer knowledge (MS Office, CRM tools preferred). Willingness to work in rotational shifts (including weekends, if required). Please contact - 7977519951 Hr manager Pinky Yadav Please share resume below mail id- pinkyy@eosglobe.com

Job description Hi, We are hiring experienced customer support professionals for UK shifts (1.30pm to 10.30pm ) Experience - 1 yr & above (only from customer support background) Work from office only Shift timings - 1.30pm to 10.30pm / 2.30pm to 11.30pm Should be able to join immediately 5 days working in a week and saturday and sunday fixed off Free cab facility provided for pick and drop(*25km radius, door step pick and drop) Good communication skill in English is required We are looking for immediate joiners only Interested candidates can Share your resume through WhatsApp to pavithra Hr -7845935727(No calls pls) Job Responsibilities: Responsible for reviewing associate's quality of phone and/or non-voice interactions based on client established quality measures. Responsible for monitoring associate's compliance to business rules and processes, and report any breaches identified. Responsible for completing monitoring forms, including comments detailing associate performance and saving all results in the database for review and reporting. Assist in making recommendations for quality assurance improvement, particularly around their workflow and knowledge guides Being able to work at speed, accurately to agreed targets Excellent analytical skills, ability to synthesize data from various sources Excellent time management and organizational skills Knowledge Basic knowledge of computers and use of software. Knowledge of quality assurance standards and methodologies, would be an advantage Education: Higher secondary & above Interested candidates kindly share your updated cv to the below contact number -(H.R PAVITHRA)- 7845935727

Summary of essential job functions Responsible for improving and sustaining the transaction Quality of the Process Assisting Operations and team leaders in innovative methods on improving the overall transaction quality score Perform assigned functions according to standardized policies and procedures. Interaction with clients and head of operations Statement of Purpose for this role Responsible for improving and sustaining the transaction Quality of the Process Summary of essential job functions Responsible for improving and sustaining the transaction Quality of the Process Assisting Operations and team leaders in innovative methods on improving the overall transaction quality score Perform assigned functions according to standardized policies and procedures. Interaction with clients and head of operations Job Responsibilities Document Specific notes while observing each transaction to demonstrate intimate knowledge of the transaction Recognize compliance or non-compliance with applicable policies and procedures Provide detailed, clear and professional performance feedback Maintain required productivity on a daily basis Maintain internal quality calibration levels at required variance Maintain an acceptable level of data entry accuracy Use correct terminology when providing feedback Apply analytical and problem solving skills Responsible for improving and sustaining the transaction Quality of the Process. Assisting Operations and team leaders in innovative methods on improving the overall call quality score Daily reporting and Documentation Internal Audits processes Ensure proper escalation procedures are followed if one find any anomaly in the data/ report Perform assigned functions according to standardized policies and procedures. Interaction with clients and head of operations Standard compliance checks