910 Call Audit Jobs - Page 37

JOB DESCRIPTION Job Title : Quality Analyst Function : Call Centre Working time : 6 Days working (Monday to Saturday) 10 am to 7 pm office hours Sunday Fixed off Minimum Education : Graduate Work Experience: 2 Years - 8 Years Minimum 2 yrs. of experience as Quality Analyst on papers BPO ONLY. Gender : Female/ Male Job Role Can communicate in Hindi and English both. Call Audit (1) Live Call (2) Recorded Calls Team Strength Call Duration What is AHT? How to share Feedback Call Calibration No of calls audit What is your feedback mechanism? Basic Excel Knowledge DIP Check Knowledge

Job: Quality Analyst Experience: 1 to 3 Years Location: Bangalore Job Description: Eligibility Criteria: Educational Qualification: 10+2. Graduation will be an added advantage. Work Experience: Should have a minimum of work experience of one year. Preferably from fintech. Must be Good in English and Hindi verbal communication skills, excellent in English written communication skills. Regional Languages will be an added advantage. Roles and Responsibilities: Monitor / Audit said number of calls per day. Identify areas of improvement related to process, language, and documentation. Share constructive feedback with champs. Identify process gaps and behavioral issues. If any, report to the respe...

We are seeking a highly skilled and experienced QA and Training Manager to lead our presales team. Candidate needs to have excellent communication skills and a deep understanding of presales strategies and quality standards. SCOPE OF WORK Will be responsible for ensuring the quality and effectiveness of our presales team through comprehensive training programs and rigorous quality assurance processes. ROLE & RESPONSIBILITIES Training & Development: Design and deliver comprehensive training programs for new and existing presales executives. Develop and facilitate ongoing training sessions on product knowledge, sales techniques, and customer service best practices. Identify skill gaps and crea...

Hi All, Movate Technologies ( Formerly Known as CSSCorp ) is looking for Senior Quality Analyst role. Location: Chennai - Perungalathur Shift: Flexible to work in shifts Roles & Responsibilities: Should be able to Conduct regular Process QA audits. Maintain working knowledge of quality standards and SLAs. Perform quality refresher trainings and test process knowledge Assessments. Make recommendations and suggestions to rectify and implement defects in Process Adherence. Create, Review, and Refine audits and errors of Engineers. Participates in bi-weekly meetings with IT engineers and Managers. Good communications skills, both written and verbal. Extensive experience in quality control or Aud...

Required Quality Analyst Only From International BPO Location - Gurgaon Experience - Min 1 year In quality analyst salary upto 35k Night shift cab + meals provided Contact me 7991129288

We are urgently hiring a Quality Analyst for US Voice Process . This role focuses on auditing customer interactions, Call auditing and monitoring, coaching agents for service improvement, and ensuring compliance with quality and customer service standards. The candidate must have a strong background in international voice processes with proven quality evaluation expertise. Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to ag...

Were Hiring – Quality Analyst Position: Quality Analyst Salary Range: 25,000 – 30,000 per month Experience Required: Minimum 1 year in a relevant role Interview Venue: Nyati Enthral, 16th Floor Sr. No. 12/1A, Mundhwa–Kharadi Bypass Kharadi South Main Road, Kharadi, Pune, Maharashtra – 411014 For More Details, Contact: 9112383905 (Pooja)

What you'll do: Ensure that calls and emails follow organizational standards, policies, and procedures Customer Satisfaction Monitoring Adherence to Compliance Standard Monitor metrics such as first-call resolution (FCR), average handle time (AHT), and email response times. Maintain accurate and timely records of audits, evaluations, and feedback Provide constructive feedback to agents to improve performance Address and discuss issues and proposed solutions with superiors. Document quality assurance activities and create audit reports. Make recommendations for improvement. Create training materials and operating manuals (if required) What you'll possess: Proven work experience as a Quality A...

ROLE: Quality Manager DESIGNATION: Manager II Quality LOCATION: Kolkata Salary : UPTO 12 LPA Educational Qualification: Bachelors degree YEARS OF EXPERIENCE: 8+Years ( 4 yr as TM ) Role and Key Responsibilities: Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring, providing input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements Maintain accurate metrics of direct reports individual performance as well as overall team level performance Evaluate lev...

Bachelors degree in any discipline 1+ years of experience as a Quality Analyst in a BPO / Call Center environment Strong understanding of call audit processes, quality monitoring, and scoring Hands-on experience with audit forms, feedback documentation, and compliance monitoring Familiarity with CRM systems Excellent verbal and written communication skills Proficient in MS Excel and QA reporting Perform daily call audits to evaluate agent performance based on pre-defined audit parameters Ensure adherence to communication scripts, process guidelines, and customer handling protocols Assess and assign quality scores for each call, based on accuracy, empathy, product knowledge, and resolution Va...