910 Call Audit Jobs - Page 36

Required Quality Analyst Only from Travel Industry Location - Gurgaon / Noida Salary upto 45k Experience- 1to 5 years in Travel Domain Contact me 7991129288

We are Hiring candidates for Quality Analyst role, who are experienced in International Voice call audit (Customer Support Background) for US Healthcare Industry. Excellent English Communication Skills Required Auditing of international voice calls experience is mandatory. Customer Support call audit experience preferred. Must be ready to work in Night shift Minimum 3 years of experience in International Voice Process is mandatory. Both pick up and drop will be provided No WFH, Must be ready to report office Immediate/Notice period candidates can apply. Job location : Chennai Candidates from Anywhere in Tamil Nadu can apply. 5 days' work (Weekend fixed OFF) Please share your updated resume a...

Eligibility Criteria: Education: Graduate in any field Minimum of 5 years experience in transactional quality and 2 to 3 years in handling a team of QTLs /QAs. Experience in a BPO is a must Skills required: Excellent English spoken and written communication skills. Must know Hindi also. Knowledge of Excel, power point, MS word is a must Good analytical, interpersonal, presentation and people management skills. Job responsibility: Aim towards achieving process KPIs/SLAs Plan and set up new Quality structure for acquisitions/ramp up Design/review quality audit sheet for voice and non-voice processes. Periodic calibrations, ATA, BQ management, process improvement, review and design SOPs etc. Co...

Job Title: Quality Team Lead International Voice – Bangalore Exp: 5+ Yrs Exp CTC: 6.5 LPA NP: 0 – 30 Days Location: Electronic City, Bangalore Job Code: GO/JC/138/2025 Key Words: “Quality Assurance”, “Quality Analysis”, “Call Audit”, “Call calibration”, “Voice Audit”, CSAT, FCR, AHT, “QA scores”, “Calibration”, “7QC tool”, Job Summary: We are looking for a dedicated and experienced Team Leader – Voice Quality to oversee and ensure the delivery of top-notch voice interactions within our customer service team. The ideal candidate will have a strong background in voice process quality management, with at least 5 years of relevant experience. This role does not require healthcare domain expertis...

Job Title: AM - Quality Operations Roles and Responsibilities: Conduct regular call audits to ensure adherence to quality standards and identify areas for improvement. Develop and implement effective quality control processes to maintain high-quality services. Collaborate with team members to resolve issues related to call monitoring, quality checking, and quality compliance. Analyze data from various sources (e.g., CRM systems) to track performance metrics and optimize processes. Job Requirements : 6-12 years of experience in BPO/Call Centre industry with a focus on Quality Management. Strong understanding of QC tools such as 7QC, Six Sigma Quality Methodologies, etc. . Proven expertise in ...

Hiring for a Top BPM || Pune Looking for 4+ Years of QA experience working in a Service Desk process Sal upto - 6.5 LPA Grad Must Notice - August joining Share your resume on hrneha.imaginators@gmail.com or whatsapp on 8118840018 (DONT CALL)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The objective of the GS Control Management Testing team is to identify, assess, mitigate, and report on Operational Risk ...

Profile - Quality Analyst Location - Noida Salary - upto 6.5 LPA Qualification - Any Graduate Experience - 1-3 year Skills - Good knowledge about call auditing. Contact us - Rahul Aryan (HR) - 9315128616 (Call/Whatsapp)

Required Travel Quality Analyst Location - Gurgaon salary upto 45k experience- 1to 5 years experience in travel industry contact me 7991129288

Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards. JOB FUNCTION AND RESPONSIBILITIES: Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor. Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.) Work closely with the BU to improve the performance of the bottom quartile in terms of...

We are hiring a Quality Analyst-Service Desk professional. The candidate'll be responsible for ensuring the highest quality of service delivery by conducting audits, analyzing process gaps, call audits , call monitering contact- 9784269728 (Kritika)

Role & responsibilities Should have experience & Knowledge about US Auto Parts - Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting quarterly performance reviews. Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team Preferred candidate profile International BPO Experience is Mandatory / Auto...

Hiring: Quality Analyst Insurance & Sales Process Location: Ghansoli, Navi Mumbai Openings: 5 Immediate Joiners Only Shift Timing: Day shift, 6 days working Roles & Responsibilities: Experience in delivering training sessions to enhance team skills and knowledge in quality assurance processes. Ability to analyze complex data sets and present findings to stakeholders for informed decision-making Minimum of 1 year of experience as a Quality Analyst in a similar role. Proficient in using quality tools such as Lean, Kaizen, and Six Sigma. Strong understanding of customer centricity and process dynamics. Excellent communication skills for effective feedback and coaching. Experience in a customer ...

Key Responsibilities: Listen to and assess customer service calls for quality and adherence to scripts and protocols Provide constructive feedback and quality scores to agents Identify trends and recommend process improvements Collaborate with team leads and trainers to drive performance improvement Maintain accurate evaluation records and reports Requirements: Proven experience in quality assurance or customer service Strong analytical, communication, and coaching skills Attention to detail and ability to work independently Familiarity with call center software and QA tools is a plus INTERESTED CANDIDATE CAN CALL ME ON 8977540946(VISHAL KUMAR)

Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your visio...

Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your visio...

(NO FRESHERS Should apply) (NO CHARGES You need to pay to us for this - Free Recruitment) Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they s...

(NO FRESHERS Should apply) (NO CHARGES You need to pay to us for this - Free Recruitment) Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they s...

Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your visio...

Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your visio...

Job Summary: The Quality Team Leader will be responsible for overseeing the Quality Analysts and ensuring the delivery of high-quality standards across the organization. This role requires strong leadership skills, a strategic mindset, and the ability to collaborate effectively with operations to enhance overall performance and productivity. Key Responsibilities: Team Leadership: Lead and develop a team of Quality Analysts, providing guidance, support, and training to ensure they meet performance expectations. Prioritization and Decision Making: Assess and prioritize quality initiatives based on business needs, ensuring optimal resource allocation and project alignment. Accountability: Hold ...

Job Description APM Quality Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members. Provide Training and Quality support, development of metrics and dashboards in line with customer requirements Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics Accurately capture the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation Profile...

Job Summary: The Quality Team Leader will be responsible for overseeing the Quality Analysts and ensuring the delivery of high-quality standards across the organization. This role requires strong leadership skills, a strategic mindset, and the ability to collaborate effectively with operations to enhance overall performance and productivity. Key Responsibilities: Team Leadership: Lead and develop a team of Quality Analysts, providing guidance, support, and training to ensure they meet performance expectations. Prioritization and Decision Making: Assess and prioritize quality initiatives based on business needs, ensuring optimal resource allocation and project alignment. Accountability: Hold ...

About The Role Job Title: SQ-Quality Analyst-Service Department/Group: Service Quality Location: Noida, Mumbai, Bangalore, Hyderabad Will Train Applicant(s): Yes About The Role Role and Responsibilities Manage and monitor operational activities related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality reviews). Regularly conduct audits and participate in regular structured interventions. Ensure the team managed is calibrated on the requisite benchmark. Execute periodic projects having a direct linkage to improvement in productivity, increased throughput, and reduction in costs, improving quality and net p...

Department/Group: Service Quality Will Train Applicant(s):Yes Role and Responsibilities Manage and monitor operational activities related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality reviews). Regularly conduct audits and participate in regular structured interventions. Ensure the team managed is calibrated on the requisite benchmark. Execute periodic projects having a direct linkage to improvement in productivity, increased throughput, and reduction in costs, improving quality and net promoter score. Develop and implement appropriate training related to quality policies, procedures and processes and...