910 Call Audit Jobs - Page 35

Minimum 1 year EXP as a Quality Analyst & total 3 years Exp in BPO. experience in E-commerce industry will be added advantage 6 days working (1 day rotational off) Graduate should be fluent in English & Hindi communications. Connect on 7697428237 Required Candidate profile Knowledge of TNA / TNI / BQ management / Quartile management / Call Quality Analysis / should have good Presentation skills,excel and report preparing. Candidate should have good Presentation skills.

We are urgently hiring a Quality Analyst for US Voice Process . This role focuses on auditing customer interactions, Call auditing and monitoring, coaching agents for service improvement, and ensuring compliance with quality and customer service standards. The candidate must have a strong background in international voice processes with proven quality evaluation expertise. Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to ag...

Job Title: Quality Analyst Location: Ghansoli Experience: Minimum 1 year as a Quality in BPO/Call Centre Industry: BPO / International Voice Process Employment Type: Full Time Shift Timings: 24*7 rotational shifts with 2 rotational offs Roles and Responsibilities: Responsible for monitoring agent (both Voice and Non Voice) - customer interactions against client specified policies and procedures Responsible for conducting calibration with all the stakeholders of business to ensure standards Report contact handling performance and statistics through monitoring and test contact evaluation Participate in huddle sessions, share inputs with team members related to error trends, process updates and...

Ensuring Compliance Call Quality Monitoring Process Improvement Leading and managing a team of quality assurance professionals, providing guidance, training, and support. Customer Satisfaction Reporting and Communication Training and Development

1. Listen to and evaluate recorded/live calls to assess the quality, tone, adherence to process, and compliance. 2. Identify areas of improvement and provide actionable feedback to team leads or agents.

Quality analyst designation should be on paper at least one year Overall experience in Bpo at least 3year, Excellent communication ,candidates should know the KPI,KRA, 7QC tool, Call auditing and all .Looking immediate joiner ,Its a 24/7 shift, apply

Role Overview: We are seeking a detail-oriented and analytical Quality Analyst to ensure the highest standards in both call quality monitoring and data quality auditing across multiple departments. The role involves auditing Appointment Generation (AG) calls for performance, compliance, and professionalism, as well as verifying the accuracy, consistency, and completeness of data from the CDQA and other teams. This position is critical in maintaining operational efficiency, data integrity, and client satisfaction. Key Responsibilities: Call Quality Audits Appointment Generation (AG) Team: Monitor live and recorded AG calls to evaluate agent performance in accuracy, professionalism, communicat...

Job Description: The Specialist Quality will be responsible for evaluating and ensuring high-quality customer interactions in an international voice-based contact center. This role focuses on monitoring calls, identifying opportunities for improvement, and ensuring compliance with internal and client-specific standards. The ideal candidate should have hands-on experience with voice quality audits and a strong understanding of international contact center metrics. Key Responsibilities: Conduct call audits to evaluate communication, customer experience, compliance, and process adherence Identify and flag deviations from quality parameters and suggest corrective actions Share constructive feedb...

Hiring QA for US Sales process in Gurugram Candidate must have at least 1.5 years of exp in International Sales call monitoring. For more details call Ruchika @9650997623 Required Candidate profile Excellent Communication skills

We are hiring for domestic BPO in Gurgaon 1.Quality Analyst (Sales) (Customer Service) 2. Trainer (Sales) (Customer Service) 3. Team Lead (Operations)

Designation - Quality Analyst for domestic process. Job Description Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical profession...

Leading BPO in Kolkata Hiring for Sr Quality Analyst International Voice Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO BPO Only Graduate 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit p...

Job description Key Responsibilities: Manage and improve quality assurance processes. Monitor team performance and ensure adherence to quality standards. Conduct audits and provide constructive feedback. Collaborate with teams to design and implement quality improvement plans. Ensure compliance with company and client standards. Qualifications: Proven experience in a quality management role within a BPO setting. Strong analytical, communication, and leadership skills. Ability to handle performance metrics and reporting. Kindly apply or share resume on below whatsapp number- 7977519951

JOB DESCRIPTION Position Title - Video Banking Service Manager- Process Team member (AML Alerts) Grade/Level - A1/A2/B1 Vertical - Video Banking Location - Turbhe Business - Digital Bank Department - Relationship Management Job Purpose - Under this role VBSM-Process will be responsible for any alerts being received from AML team on suspicious txns/Notices received from Various sources. Qualification - Graduate Relevant Experience - Minimum 1-3 Years of relevant work Experience Functional Competencies - Excellent spoken & written communication (English, Hindi) Should be quick to identify & action on any fraud identification. Should have fluency of excel Core Job Responsibilities - Be the bran...

Job Title: Quality Analyst Insurance & Banking (BPO) Job Description: Monitor and evaluate customer interactions across insurance and banking processes to ensure adherence to quality standards, compliance, and customer satisfaction. Provide feedback and support process improvements in a BPO environment. Roles & Responsibilities: Conduct audits of calls, emails, and chats to assess quality and compliance. Identify process gaps and recommend corrective actions. Prepare quality reports and share insights with stakeholders. Collaborate with training and operations teams to enhance agent performance. Ensure adherence to regulatory and client-specific guidelines. Participate in calibration session...

Hiring QA for US Sales process in Gurugram Candidate must have at least 1.5 years of exp in International Sales call monitoring. For more details call Ruchika @9706756724 Required Candidate profile Excellent Communication skills

Responsibilities To monitor and evaluate the performance of the CCEs and suggest their improvement areas To provide feedbacks to the CCEs based on the internal / external audits to improve the CCEs performance on the call and to identify training needs. To take part in calibrations with the client, OPS, Training and help to resolve the disputes. To ensure the process is meeting Client KPIs such as CSAT and Quality scores To conduct Quality sessions to share areas of improvements based on the feedback of audits. Mock call and OJT certification of New Hire Batches Ensure higher Client satisfaction scores Identification of root causes and preparing Corrective actions To give inputs to the CCEs ...

Required Quality Analyst Only from Travel Industry Location - Gurgaon/ Noida Experience- Min 1 Years Salary upto 45k Night Shift Share CV 7991129288

Team Leader- Call Quality Call Monitoring International BPO Rotational Shifts 5 days working

Job Description: Audit transactions by Customer Service Representatives, Technical Support, and/or Sales based on internal quality assurance and/or external customers to provide an excellent experience Reporting - Creates & updates Customer Experience reports (e.g., Daily Internal Errors, Scorecard Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files updated for accurate analysis and process improvement / innovation. Targeted analysis - Reviews, analyzes, and interprets data that affects Customer Experience metrics. Highlights areas for improving immediate necessities, and overall strengths impacting customer experience. Creates eff...

Must have Min 1+yrs exp as a Quality Team Leader from International Voice process BPO. Handled a Team of Quality Analyst's. Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

- Monitor and evaluate voice interactions for quality assurance. - Identify process gaps and provide actionable feedback to agents. - Maintain audit records and prepare quality reports. Required Candidate profile - Minimum 1 year experience as Quality Analyst in International Process. - Excellent communication skills in English. - Graduation (Mandatory) Call @ 8723051470 / 8453399504 / 9387861694 / 6002281943

Rotational Work shift Min. 3 years experience into the same Only male candidate Knowledge of customer service quality metrics Certification in training Experience in a BPO/KPO or customer support environment is highly desirable.

Need Min 1+yrs exp as a Quality Analyst from International Voice Process BPO. Quality Analyst on papers from International Voice process. good communication skills. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8050980644 send relevant CV to ramya.ramya1@teleperformancedibs.com Role: Quality Analyst Industry Type: BPM / BPO Department: Quality Assurance Employment Type: Full Time, Permanent Role Category: Business Process Quality Education any graduation Best Wishes Ramya V

Know your role at TruKKer. Role Overview: We are seeking a skilled and detail-oriented Quality Analyst from the BPO sector who specializes in call audits, performance scoring, and process improvement. The ideal candidate will be responsible for monitoring customer interactions, evaluating performance against quality standards, and ensuring agents adhere to business and communication protocols.Key Responsibilities: Perform daily call audits to evaluate agent performance based on pre-defined audit parameters. Ensure adherence to communication scripts, process guidelines, and customer handling protocols. Assess and assign quality scores for each call, based on accuracy, empathy, product knowled...