1148 Call Audit Jobs - Page 3

Job Description APM Quality Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members. Provide Training and Quality support, development of metrics and dashboards in line with customer requirements Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics Accurately capture the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation Profile...

Roles and Responsibilities Conduct call audits to ensure compliance with quality standards and regulations. Monitor calls for quality assurance, identifying areas of improvement and providing feedback to agents. Perform call calibration exercises to align agent performance with industry standards. Analyze data from various sources (e.g., CRM systems) to identify trends and opportunities for process improvements. Collaborate with team members to resolve issues related to call quality, customer satisfaction, or other operational concerns. Desired Candidate Profile 1-2 years of experience in a similar role within the BPO/call center industry. Strong understanding of call auditing, call monitori...

MNC COMPANY OPENINGS!! QA Analyst Skills- Mandatory -QA From international voice , Call auiting, call monitoring FROM BANKING DOMAIN ONLY Exp- 2 to 15 Years UK Shift NP- Upto 30 Days CONTACT -SHRINIDHI 89516 38495 /shrinidhiizeemanpower@gmail.com

Role & responsibilities • Evaluate Transactions/call/chats as per Training & Competency Scheme / Client approved sampling methodology • Ensure adherence to quality norms as per client specifications; Ensure that internal policies, procedures and compliance regulations are being followed • Ensure that associates perform efficiently and effectively within their assigned areas, with pre - determined performance standards • Identify improvement opportunities, develop and drive appropriate action plans for quality enhancement. • Partner with Operations and streamline / enhance metrics • Reduce the learning curve and help enhance the product/process knowledge of new team members • Client Coordinat...

Handle customer surveys & feedback Update process details Perform call audits Support training tasks Manage daily operations Ensure quality & accuracy

Job Title: Assistant Quality Manager Location: Mumbai (Malad) Shift: 24/7 Rotational Shifts Salary: 8 10 LPA Key Responsibilities: Lead and manage quality assurance processes for international banking operations. Drive continuous improvement initiatives using Six Sigma methodologies. Monitor and analyze performance metrics to ensure compliance with quality standards. Handle team management responsibilities, including mentoring and performance reviews. Collaborate with cross-functional teams to implement new tools and technologies for process optimization. Ensure adherence to regulatory and client-specific requirements in all processes. Required Skills & Qualifications: Experience: Minimum 5+...

Job Title Quality Analyst Commute Operations Experience 2–5 years (Voice & Email Quality preferred) Job Summary The Quality Analyst will audit employee commute support interactions (calls and emails), ensure adherence to quality standards, publish quality scores, identify behavioral and process gaps, and work closely with Operations to improve overall service quality. Key Responsibilities Conduct daily audits of calls and emails , ensuring category-wise sampling. Publish daily and weekly quality scores and share insights with Ops teams. Identify BQ and provide actionable feedback. Support Ops through calibration sessions, coaching inputs, and performance improvement actions . Identify proces...

Role & responsibilities High on energy, innovative thinking, passionate and can-do attitude. Firm believer of fostering relationships at all levels to achieve business objectives. Monitor and evaluate training programs effectiveness, success and report on them. Provide opportunities for ongoing development. Maintain a keen understanding of training trends, developments and best practices Good in MS office tools namely Power point, Excel, Word, Content and Script Development Identify and assess future and current training needs of the Employees, End-to-end process, skill & knowledge. Draw an overall training and development plan that addresses the needs and expectations of the Sales force. Co...

Must have Min 1+yrs exp as a Quality Analyst in International Banking Process BPO. Well Versed with RCA/ QC Metrics Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

.Monitor the calls of each adviso .Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation. Shift: 7:30pm-5:00am Mon-Fri working Required Candidate profile Candidates from Energy Process is preferred Must know Call Auditing and Editing both Willing to work in night shift. Perks and benefits Sat & Sun off Sal always on 1st Fixed + incentives

Leading BPO in Bengaluru & Hyderabad Hiring for Sr Quality Analyst Banking Process Must have minimum 1 year experience in Quality in International BPO in Banking Voice process Must have Experience in International BPO CTC UPTO 6.5LPA 5 Days Working Cabs in ODD Hours Shifts 24*7 Mail Your cv at simmi@Hiresquad.in Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality del...

Monitor calls/chats, identify gaps, provide feedback, conduct audits, ensure quality standards, drive CSAT improvement, prepare reports, and support process enhancement. Experience in QA - BPO (ONLY) required. Call/WhatsApp - 9606906191 / 9606976220 Health insurance Employee state insurance Provident fund Maternity leaves

Audit calls for performance & compliance Coach agents & provide feedback Track reports & suggest improvements Required Candidate profile Strong understanding of call quality frameworks, audit methods, and compliance Excellent communication and feedback-delivery skills Stability and maturity preferred (age 35–50) Perks and benefits Health insurance PF

To execute, manage process and drive continuous improvements. The Pod Leads besides being the PoCs for the process and manage a set of people, wil be expected to process cases on regular basis to keep themselves updated with any and al process related procedures. Therefore, the role wil require candidates with a high degree of ownership and process improvement expertise. Must have skills/ qualifications Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies End-to-end ownership of the team. Manage efficiency & effectiveness of the...

Quality call audit for International Voice Process – US Healthcare (RCM / AR /Claims /Eligibility/Denials) Experience Required:5 to 7Years Shift: Night Shift(US Shift) QA,QC,Feedbacks,Call Monitoring,Call calibration , Contact :8956992506 Seema( HR)

Min 2–4 years of QA experience in a BPO /Travel experience preferred Familiarity with QA tools, CRM systems Call Vikas at 8527840989 Email vikasimaginators@gmail.com EXCELLENT COMMUNICATION JOB LOCATION NOIDA SECTOR 142 Required Candidate profile WORK FROM OFFICE 5 DAYS WORKING

Hiring Asst Manager - Quality Min 5 -10 yrs exp with 2+ yrs as Asst Mgr Quality Should be aware of 7QC Tools,excellent comms Lean Six Sigma Certified Job Location :- Noida Required Candidate profile Call Vikas at 8527840989 Email vikasimaginators@gmail.com

Responsibilities: * Conduct call audits with 7QC methodology * Monitor calls for quality assurance in banking processes * Ensure compliance with industry standards * Collaborate on continuous improvement initiatives Provident fund

Role & responsibilities and JD: Candidate should know Tamil and English. Candidate should be aware about Quality KPI and KRA Candidate should be working in Banking Domain atleast for 1 year as Quality Email- sonia.shukla@digitide.com Contact No- 9681078331

for any queries call-9354498578 or mail resume- AP00841743@TechMahindra.com Role & responsibilities Team Leadership & Development: To lead and line-manage a team of IQAs, directing, guiding, and providing performance feedback to achieve high-quality output. Quality Oversight: Oversee and ensure the quality assurance of curated assetstext, images, videos, audioacross diverse workflows. Maintain Google's strict content standards while improving current quality metrics. Process Improvement: Identify gaps in the current workflows and drive initiatives to challenge the existing quality scores, thereby implementing strategies and changes in process, if necessary, that improve consistency and objec...

To execute, manage process and drive continuous improvements. The Pod Leads besides being the PoCs for the process and manage a set of people, wil be expected to process cases on regular basis to keep themselves updated with any and al process related procedures. Therefore, the role wil require candidates with a high degree of ownership and process improvement expertise. Must have skills/ qualifications Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies End-to-end ownership of the team. Manage efficiency & effectiveness of the...

Role & responsibilities Monitoring and Audit Inbound calls Maintain call quality standards provide feedback Prepare daily weekly reports Preferred candidate profile BPO Industry

ROLE: Sr Quality Analyst DESIGNATION: Sr Quality Analyst LOCATION: Bangalore YEARS OF EXPERIENCE: 2 Years We are a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Evaluate transactions/calls/chats as per Training & Competency Scheme / approved sampling methodology Ensure adherence to quality norms as per specifications; ensure that internal policies, procedures, and compliance regulations are being followed Ensure that associates ...

Roles and Responsibility- Should have experience / knowledge in CBB/ Real Estate / FMCG/ Technical Conduct call audits to ensure quality standards are met. Develop and implement effective quality control processes to enhance customer satisfaction. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze data and trends to identify patterns and areas for improvement. Provide training and coaching to team members on quality procedures and best practices. Handle team performance, provide feedback, and coach team members. Interested candidates can connect with - Simran Rana - 9137514621 or can share resume on simran.rana1@teleperformancedibs.com

Lead and manage the Quality team across BPO operations Define, implement, and monitor quality frameworks, SOPs, and KPIs Conduct call audits, process audits, and compliance reviews Analyze quality performance trends and prepare MIS & dashboards Required Candidate profile Graduate / Postgraduate preferred 7–12 years of experience in BPO Quality (3+ years as Quality Manager) Strong exposure to Voice & Backend processes Analytical, reporting & people management skills Perks and benefits Leadership role with high business impact