875 Call Audit Jobs - Page 3

Job Title: Coach / SME Frontier Process Location: Gurgaon Positions Available: 4 Male/Female Night Shifts Role Overview Were looking for 4 professionals to join the Frontier team as Coaches/SMEs. The primary KRA will be to listen to calls and give meaningful, constructive feedback to help agents improve. This role is open to current oor coaches, quality executives, and trainers who understand what great customer interactions look like. If theyve worked with American clients and are familiar with their geography and lingo, thats a big plus. This is a night shift role, so exibility and commitment are key. Key Responsibilities Listen to live and recorded calls and share actionable feedback with...

Education: Any Graduate - Any Specialization, PG - Any PG Course Industry Type: BPO Role: Quality Analyst Shift: US Shifts DESIRED CANDIDATE PROFILE Should have strong oral & written communication in English language Ability to monitor calls and provide feedback with coaching advice Ability to provide clear guidance and direction to the associates for performance improvement. Should be aware of quality and agent behavioral parameters Ready to work in 24*7 shifts. Strong team player, capability to influence the team, manage changes Should be target oriented ADDITIONAL REQUIREMENTS Good knowledge of Ms. Office/Ms. Excel JOB DESCRIPTION Auditing for work order accuracy and data integrity Call m...

Job Summary: We are hiring a Quality Analyst with proven experience in AR (Accounts Receivable) within the US Healthcare RCM domain . The ideal candidate will be responsible for monitoring, evaluating, and enhancing the quality of AR Calling operations. Only candidates with relevant experience in AR RCM will be considered. Freshers and candidates from non-RCM backgrounds will not be shortlisted. Key Responsibilities: Audit AR caller calls and back-end transactions for accuracy, completeness, and compliance. Provide detailed feedback and conduct quality coaching sessions. Identify process gaps and recommend improvement strategies. Monitor performance trends and prepare quality reports for man...

Hiring for QA. Languages Required (Any one):English & Hindi, Job Description:We are looking for a detail-oriented and experienced Quality Analyst (QA) from the BPO sector who is worked in Sales or Banking, The ideal candidate will be responsible for monitoring and evaluating customer interactions to ensure the highest quality standards are maintained across all communication channels. Key Responsibilities: Monitor calls, chats, and emails to assess the quality of service delivered Identify gaps in agent performance and suggest improvements Provide constructive feedback and coaching to agents Maintain audit reports and track quality metrics Collaborate with training and operations teams to im...

Develop and execute test plans, test cases, and test scripts. Perform manual and automated testing to ensure product quality. Identify, record, and track bugs using defect-tracking tools Collaborate with developers to resolve issues

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

Role Overview: The Sales Auditor will be responsible for monitoring and evaluating how sales representatives communicate and pitch the company, its products, and services to candidates or prospects. The role ensures that every sales interaction aligns with company values, factual accuracy, compliance guidelines, and quality standards. This position plays a key role in maintaining the organizations credibility, enhancing customer trust, and improving sales effectiveness through structured feedback and training recommendations. Key Responsibilities: Audit and review recorded sales calls, in-person interactions, and digital communications to assess accuracy, tone, and compliance with approved s...

Role Overview: As a Quality Analyst specializing in Call Audit, your main responsibility will be to ensure high performance delivery on all quality parameters. You will be auditing calls, chats/email interactions on various parameters such as Product/process, Communication, and soft skills. Your role will also involve conducting audits and providing feedback to improve scores for training throughput or conversion. Additionally, you will be responsible for data analysis, preparing designated reports/decks, participating in calibrations, and communicating effectively to enhance customer experience. Furthermore, you will play a key role in driving process improvements, reducing the learning cur...

Hiring for QA for International voice process Immediate joiners are preferred. We are seeking a highly skilled and experienced QA - International Voice professional to join our team in Noida The ideal candidate will have a strong background in call audit, quality check, and international voice process, with a minimum of 1 year of experience in a similar role. Responsibilities Conduct thorough call audits to ensure quality and compliance with international voice process standards. Perform quality checks on calls to identify areas for improvement and implement corrective actions. Monitor calls to ensure adherence to international voice process guidelines and standards. Collaborate with team me...

Feedback coaching and Monitoring to check the improvement of the allocated Associates Getting real time updates and cascading on floor to avoid escalations. Handling RCA and Escalation meet ups and monitoring on the deliverables

Responsibilities: * Conduct call audits & monitoring * Analyze quality through analysis & feedback * Ensure compliance with industry standards * Perform quality checks & Pareto analysis * Participate in call calibrations Work from home Provident fund Health insurance

Job Summary: We are looking for a highly motivated Telesales Executive to join our dynamic sales team. The primary responsibility of this role is to generate revenue by converting leads into customers over the phone and achieving monthly and quarterly sales targets. The ideal candidate is goal-driven, persuasive, and thrives in a fast-paced environment. Key Responsibilities: Conduct outbound calls to prospective and existing customers to promote products/services. Follow up on leads provided and convert them into successful sales. Maintain a high conversion rate by effectively managing the sales pipeline. Understand customer needs and offer the right solutions to meet those needs. Achieve an...

Wipro Limited||Opening for QA Role (Gurugram). **Please note: NO Walk-in Interview** Forward me your updated resume at: arpita.chakraborty7@wipro.com Education: Graduation (should have all the Degree certificates and Mark sheets) mandatory. Location: Gurugram Shift: Rotational (Night). (5 Days working & 2 day rotational off). Work From Office (Immediate Joiner). Skills - 7QC tools, RCA, Calibration, Audit. Exp: Minimum 2 years of experience required as QA. Roles and responsibilities: Works closely with Quality Leaders in office to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and vertical Work as a QA to audit customer interaction from multip...

Quality Assurance with Compliance 1+ years of relevant experience from International BPO Rotational Shift with Rotational Offs 2 way cab provided Location -Bangalore (bellandur) Contact -8050836297 / ruhi.izee@gmail.com

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Collaborate with the team to resolve issues and improve overall performance. Desired Candidate Profile 1-6 years of experience in a similar role (quality assurance or quality audit).

Quality analyst of BPO who can listen to the agents calls and share feedbacks Should be a confident communicator and be able to build rapport with the team High performance delivery on all quality parameters, Call Auditing and Evaluation Conduct audits and feedback for all the agents with the objective of improving agents Adaptive Capacity, Self-Starter/Initiator, Coachable, Metrics Capable person required Quality/Accuracy Critical Thinker/Problem-Solver and accountability should indeed Need to do call barging and auditing and Monitor the division calls Work with TL and moderators on ways to improve performance KPIs Investigate errors and conduct sample moderation calls for agents Calls out ...

Quality analyst of BPO who can listen to the agents calls and share feedbacks Should be a confident communicator and be able to build rapport with the team High performance delivery on all quality parameters, Call Auditing and Evaluation Conduct audits and feedback for all the agents with the objective of improving agents Adaptive Capacity, Self-Starter/Initiator, Coachable, Metrics Capable person required Quality/Accuracy Critical Thinker/Problem-Solver and accountability should indeed Need to do call barging and auditing and Monitor the division calls Work with TL and moderators on ways to improve performance KPIs Investigate errors and conduct sample moderation calls for agents Calls out ...

Job Role: Quality Analyst, Trainer and Team leader Location: Lucknow & Gorakhpur Salary Package: Up to 3 LPA Work from office Qualifications: Education: Any Bachelor's degree Experience: 6 months or above of experience in compliance, with a focus on data analysis and in training and development, with a focus on process training, in BPO (Customer Service) sector Skills: Strong understanding of organizational processes, workflows, and best practices Excellent communication, presentation, and facilitation skills Proficiency in Quality methodologies, tools, and technologies Analytical mindset with the ability to evaluate, assess and improve process and the outcomes MS-Office & G-Suite proficienc...

Role & responsibilities The Voice Coach will be responsible for developing and delivering comprehensive coaching programs for our customer service and retention associates. This role will primarily focus on refining verbal communication, active listening, empathy, persuasion, and conflict resolution skills to improve customer satisfaction, reduce churn, and drive up-selling/cross-selling opportunities. The ideal candidate will be passionate about coaching, possess a deep understanding of customer service best practices within an ISP environment, and have a proven track record of improving team performance 1+ years of experience as a Voice Coach, Sales Coach, or Trainer within a call center e...

Hiring: Quality Analyst (Insurance Sales Process) Location: Ghansoli, Navi Mumbai Openings: 4 Shift Timing: Day shift, 6 days working Key Skills: Life Insurance Sales (E2E) Quality Tools Product Knowledge Roles & Responsibilities: Experience in delivering training sessions to enhance team skills and knowledge in quality assurance processes. Ability to analyze complex data sets and present findings to stakeholders for informed decision-making Minimum of 1 year of experience as a Quality Analyst in a similar role. Proficient in using quality tools such as Pareto, Check sheet, and Histogram. Strong understanding of customer centricity and process dynamics. Excellent communication skills for eff...

Job Title: Lead Call Centre Quality & Insights Department: Inside Sales - Process Excellence Reports To: DGM Inside Sales (L&T SuFin) Employment Type: Off-roll (Team Lease Payroll) Location: [Call Centre Goregaon East] Role Overview The Lead Call Centre Quality & Insights will function as an individual contributor responsible for driving quality assurance, process improvement, and insight generation from all calling campaigns. The role requires a strong analytical mindset to interpret call data, identify patterns, and enable continuous improvement through change management initiatives. The individual will also manage a small team (23 members) focused on service-related callouts that support ...

Quality Analyst- Domestic BPO Location- Pune (Pimpri) Graduate Experience- 3 Years( 2 Years in Quality of banking process) Salary- Upto 4.2 LPA Good Communication Skills 6 days Working HR Harmanpreet Kaur 8264807657 harmanpreet@skywaysolution.in

Job Summary: We are looking for a detail-oriented Sales Quality Analyst to evaluate and enhance the performance of our telesales team . The ideal candidate will monitor sales calls, assess communication quality, ensure compliance with company standards, and provide actionable feedback to improve conversion rates and customer satisfaction. Key Responsibilities: Monitor and evaluate inbound/outbound telesales calls to ensure adherence to sales scripts, compliance standards, and customer engagement guidelines. Identify key improvement areas and share constructive feedback with sales executives. Track quality metrics such as conversion rate, call handling, and communication effectiveness. Collab...

Qualifications Bachelor's degree (any field) with 1-2 years of demonstrated experience as a Quality Analyst or in a comparable position Proven experience in delivering training and public speaking engagements Adept at generating reports and utilizing data analysis tools such as Microsoft Excel and Google Sheets Skillset Strong analytical and detail-oriented skills Excellent communication and interpersonal abilities, adept at providing clear, actionable feedback Proven ability to work independently and manage multiple tasks efficiently Proficiency in written and spoken English Prior experience working on or supporting a Google Project is preferred Working knowledge of the Google Qasa Quality ...