585 Call Audit Jobs - Page 3

We at Pine Labs are looking for those who share our core belief - "Every Day is Game Day . We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Role Purpose: We are hiring for the role of Lead Quality Assurance - Vernacular. This is an Individual Contributor role reporting into the Service Quality Manager. In your role, you'll be instrumental in advancing our mission by driving service quality assurance & process excellence The responsibilities we entrust you with • A: Transactional quality assessment & feedback/ coaching for the aligned team members. B: Monthly and weekly TNI sessions for the target group on the area of opportunities observed. • C: Identifying process level opportunities, analyzing the root cause and submitting the recommendations to control the recurrence. D: Data analysis and knowledge of quality tools. E: Vernacular transactional audits for interactions taken in Tamil, Telegu, Malayalam & Kannada. What matters in this role Relevant work experience: Minimum 1-3 years of experience in transactional quality assessment and process improvement initiatives. Years of work experience: Overall 5-6 years of experience in customer service. Qualification: Graduate Additional: EVERYDAY IS GAME DAY Knowledge of Speech Analytics will add value to the profile. What we value in our people: Must possess complete ownership to close loop the given assignments within timeline and deliver expected results. You take the Shot: You decide fast and deliver right. You are the CEO of what you do: You show ownership and make things You own tomorrow: You build solutions for the merchants and do the right thing. You sign your work like an artist: You seek to learn and take pride in the work you do. You are the Sherpa: You take people along and act in the interest of Pine Labs You care with tough love: You empower others and help people grow

We at Pine Labs are looking for those who share our core belief - Every Day is Game Day . We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Role Purpose A Quality Assurance (QA) professional ensures service quality and compliance within environment. They monitor and evaluate customer interactions, analyze performance data, provide feedback, and contribute to training and process improvement initiatives. Their goal is to enhance customer satisfaction, efficiency, and adherence to company standards and regulations. The responsibilities we entrust you with Monitoring and Evaluation: Assessing customer interactions (calls, chats, emails, etc.) for adherence to quality standards, procedures, and compliance requirements. Performance Analysis: Analyzing data from customer interactions to identify trends, areas for improvement, and potential issues. Feedback and Coaching: Providing constructive feedback to customer service representatives based on evaluations, and Offering coaching to enhance their performance. Quality Improvement: Developing and implementing strategies to improve service quality, including process improvements and training initiatives. Reporting and Documentation: Preparing reports on quality performance, maintaining records of evaluations, and documenting processes. Collaboration: Working with team leads, managers, and other stakeholders to address quality issues and implement solutions. Essential Skills : Quality Assurance Principles: Solid understanding of quality assurance methodologies and best practices. Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions. Communication Skills: Excellent written and verbal communication skills for providing feedback and collaborating with others. Problem-Solving Skills: Ability to identify and resolve quality issues effectively. Attention to Detail: Meticulous attention to detail in monitoring and evaluating interactions. Customer Focus: Understanding of customer needs and a commitment to delivering excellent service. Technical Proficiency: Familiarity with relevant tools and technologies used in a BPO environment (e.g., call monitoring software, CRM systems). What matters in this role Relevant work experience 1-3 years of experience in a QA role, particularly within a BPO environment, is typically required. Key Competencies : Strong understanding of QA audit frameworks, compliance, and regulatory requirements. Excellent attention to detail, organizational skills, and process orientation. Good communication skills (written and verbal). Proficiency in MS Office and CRM tools. Qualification Bachelors degree in Commerce, Finance, Business Administration, or a related field.

Hi Dear, We are hiring for Senior Customer Service Specialist role for Gurgaon Sector 48 Location. 5 days Work from office Night shift- ( 7 PM to 4 AM and 10 PM to 7 AM ) 2 way cab facility available in hiring zone Year of experience required- 5 to 8 Year If interested please share your resume to skakkar@peoplescout.com or 8077360738 Below are roles and responsibilities: 1. Ensure timely and accurate service delivery as per client standards 2. Ensure consistent productivity & and accuracy performance as per team requirements 3. Prompt response to queries from Internal or External stakeholders 4. Taking ownership of reporting work in the process 5. Review and suggest updates for Standard Operating Procedures 6. Escalate non-compliance issues of process/procedures as per protocol Identify, share, support, and implement operational improvements 7. Ensure compliance to all the reports 8. Inbound Calling/ International Voice Process (B2B or B2C) 9. Maintain all documentation/tracking in the applications up to date for the processes 10. Must adhere to Login schedule and Organizational Policies. 11. Must be ready to Work from Office on all 5 days 12. Responsible for call Audits, efficient in onshore connects/Communications 13. Develops training material and documentation for global support in the ongoing environment 14. Maintain and share the various trackers such as Escalation Tracker, Client Updates Tracker, Audit Tracker etc. 1 If interested please share your resume to skakkar@peoplescout.com or 8077360738

We are looking for a Quality Analyst with the following: - Should be comfortable with Rotational Shifts (No fixed shifts) - Work from Office only - 2-way cab facility provided - 1 rotational week off - Minimum Graduation required Required Candidate profile - Minimum 2.5 years of experience as a QA in International BPO (Domestic experience not considered) - Immediate joiners preferred For immediate response contact on call/WhatsApp - 9035466304

Skill required: Quality Checks - Operational Audit & Compliance into Insurance Designation: Quality Assurance Analyst Qualifications: Any Graduation Years of Experience:3 to 5 years

Job Summary: We are looking for a dedicated and experienced Specialist Voice Quality to oversee and ensure the delivery of top-notch voice interactions within our customer service team. The ideal candidate will have a strong background in voice process quality management, with total 4+ Yrs with at least 1+years of relevant experience. Key Responsibilities: Lead and manage a team of quality analysts focused exclusively on voice processes. Monitor, evaluate, and improve voice interactions to ensure adherence to quality standards. Develop and implement quality assurance strategies, call evaluation frameworks, and feedback mechanisms. Identify performance gaps and conduct root cause analysis to recommend improvements. Conduct calibration sessions and training interventions to maintain consistency across teams. Prepare and present detailed quality reports and actionable insights to leadership. Stay updated with the latest quality tools and techniques specific to voice-based customer service. Work collaboratively with operations and training teams to drive quality improvements. Required Skills & Qualifications: Minimum 4+ years of experience in voice quality assurance. Strong understanding of QA methodologies specific to voice-based BPO/Contact Center environments. Excellent communication, analytical, and coaching skills. Proven ability to manage performance metrics and quality audits effectively. Experience in using quality monitoring tools and CRM systems. Ability to thrive in a fast-paced, dynamic environment. Interested candidate can share updated resume to brindha@gojobs.biz

Responsibilities To monitor and evaluate the performance of the CCEs and suggest their improvement areas To provide feedbacks to the CCEs based on the internal / external audits to improve the CCEs performance on the call and to identify training needs. To take part in calibrations with the client, OPS, Training and help to resolve the disputes. To ensure the process is meeting Client KPIs such as CSAT and Quality scores To conduct Quality sessions to share areas of improvements based on the feedback of audits. Mock call and OJT certification of New Hire Batches Ensure higher Client satisfaction scores Identification of root causes and preparing Corrective actions To give inputs to the CCEs on their improvement areas Key Deliverables Call audits as per plan, achieving quality levels as per KPI standards Education Any Graduate Professional Experience More than 1 year of work experience in relevant field . Mail- Krsha.Satish@digitide.com Contact No- 8977713990

Need Min 1+yrs exp as a Quality Analyst from International Voice Process BPO. Quality Analyst on papers from International Voice process. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Leading BPO in CHENNAI Hiring for Sr Quality Analyst International Voice Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO BPO Only Graduate 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) • Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation • Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies • Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) • Contribute to maintaining forms and legends documents • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Mail your cv at simmi@hiresquad.in or call a 8467054123

We are seeking an experienced Quality Analyst to join our team in Noida. The ideal candidate will have a strong background in Quality Assurance, Quality Analysis, and Customer experience. The successful candidate will be responsible for ensuring the highest standards of quality in our Contact Centre Operations and will play a vital role in driving business growth and excellence. Responsibilities Conduct call audits and quality checks to ensure adherence to quality standards Analyze call centre metrics and create reports to identify areas for improvement Develop and implement quality improvement plans to drive business excellence Collaborate with the team to ensure seamless day-to-day operations Identify trends and patterns in customer interactions to inform business decisions Develop and lead training programs to enhance customer experience Work closely with the management team to align quality objectives with business goals Requirements 3 to 15 years of experience in Quality Analyst Proven track record of delivering quality improvement initiatives Strong analytical and problem-solving skills Excellent communication and leadership skills High level of expertise in 7Qc tools for Quality Assurance and Quality Analysis Experience with call centre metrics and reporting Strong understanding of customer experience and its impact on business Contact Person- Subashini Email id- subashini@gojobs.biz

Email your resume to Tanuja@wissenpro.com or call/WhatsApp us at 889-702-1143 Email your resume to Swathi@wissenpro.com or call/WhatsApp us at 800-858-2617 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.

We are Looking for Operations Executive Jobs in Travel Industry Should have Exp in Inbound (or) Outbound calls & VLOOKUP, Hlookup, Pivot Table & Excel Good Communication skills Call 7397778272

Designation: Quality Assurance Analyst Experience Required: 3 to 5 years Qualification: Any Graduation Language Requirement: English (International) Expert Location: Noida Job Description: We are looking for a Quality Assurance Analyst with strong expertise in Quality Checks, Operational Audit, and Compliance . The role involves auditing and managing effective implementation of operational processes, ensuring compliance with policies, and driving process improvements. Responsibilities: Conduct quality checks and audits on operational processes. Manage escalations, resolve customer complaints, and ensure closure within SLAs. Establish and validate control effectiveness in areas such as Anti-Corruption, BCM, InfoSec, Records Management, and Contractor controls. Perform analysis of issues and provide solutions for lower-complexity problems. Work as an individual contributor within a team environment. Flexible to work in rotational shifts . Key Skills: Quality Assurance (QA) Quality Auditing Adaptability & quick learning Written & verbal communication Collaboration & interpersonal skills Commitment to quality Microsoft Excel & PowerPoint Interested candidates can share their resumes to 1. haritha.k@sigmacareers.in 2. vivek.helambe@sigmacareers.in

Please find below Venue details: Interview Date & Time : 6th Sep 2025 and 9:30 AM Venue : Movate Technologies Pvt Ltd (Formerly CSS Corp), Address: B14, Phase 1, MEPZ SEZ, Tambaram Sanatorium, Chennai, Tamil Nadu 600045 Contact Person: Mr. Vignesh Sekar Roles and Responsibilities Conduct call audits to ensure compliance with quality standards and regulations. Monitor calls for quality assurance purposes, identifying areas of excellence and areas for improvement. Participate in call calibration sessions to align with team members' performance expectations. Collaborate with the team to resolve issues related to call quality. Desired Candidate Profile 0.3-6 years of experience in BPO or customer service industry. Strong understanding of call auditing, monitoring, and calibration processes. Excellent communication skills with ability to provide constructive feedback effectively. Ability to work independently with minimal supervision while maintaining high levels of accuracy Please carry the below documents: 1. Updated resume 2. Any Government Identity Proof. 3. Passport Size Photo. Preferred Candidate - Ready to work for all 5 Days in office. Ready to work for Late evening Shift( 4.30 PM to 1.30 PM, & 5.30 PM to 2.30 AM)

About The Role Job Title: SQ-Quality Analyst-Service Department/Group: Service Quality Location: Noida, Mumbai, Bangalore, Hyderabad Will Train Applicant(s): Yes About The Role Role and Responsibilities Manage and monitor operational activities related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality reviews). Regularly conduct audits and participate in regular structured interventions. Ensure the team managed is calibrated on the requisite benchmark. Execute periodic projects having a direct linkage to improvement in productivity, increased throughput, and reduction in costs, improving quality and net promoter score. Develop and implement appropriate training related to quality policies, procedures and processes and other quality initiatives for various audiences (e.g., Quality CoE, Operations Leaders, Operations teams, etc.) Serve as the subject matter expert for quality management systems including the call monitoring and document management systems. Lead best practice sharing and learning sessions related to quality with quality analysts and quality subject matter experts. Host and conduct internal/external calibration calls with various audiences (e.g. Quality Analysts, Operations leaders). Actively measure, monitor, trend and report quality metrics to identify potential quality concerns. Prepare quality related reports on a designated frequency for operations team, CoE leadership, quality committee as required. Participate in stakeholder meetings to represent the quality function for the site managed. Experience as Call Centre agent handling customer and also experience in Call audits Keeping oneself updated with latest product/process by monthly self-call taking activity Preferred Skills Good listening skills Maintains a high level of professionalism Skilled in conflict management Ability to confidently facilitate team discussion on quality/COPC parameters Experience in coaching and leading employees Understanding and practical experience in effective coaching techniques Ability to continually support employees through individual development plans Time management, organizational talent and presentation skills Ability to deal with constant change positively and maintain high motivation Drives team engagement and actions through internal survey results and insights Help associates understand the performance bar and supports them to reach it Good listening and conversation skills Ability to confidently facilitate team discussion on quality/Weekly/ Monthly meets on parameters

Role & responsibilities Quality Assurance & Control: Oversee daily quality operations, including monitoring calls, analyzing process adherence, and conducting regular quality audits and inspections to ensure compliance with standards. Performance Monitoring & Improvement: Track and analyze quality metrics, identify trends and root causes of issues, and develop and implement strategies for continuous improvement to enhance service quality and efficiency. Team Leadership & Development: Supervise and mentor Quality Assurance (QA) team members, providing training, feedback, and guidance to develop their skills and ensure high-quality service delivery. Client & Stakeholder Communication: Act as a key point of contact for clients, providing feedback and reports on quality performance, and collaborating with internal teams to resolve issues and implement improvements. Process Management: Contribute to the development and implementation of quality assurance policies and procedures, and assist in preparing documentation for audits and compliance reviews. Preferred candidate profile Candidate must have an experience as Assistant Manager- Quality for almost 1 yr on paper. Graduation is must. Location :- Jamshedpur Interested candidate can share their cv at kavita.mehra@digitide.com Thanks Kavita

Responsibilities Monitor inbound/outbound sales calls to ensure compliance with quality standards. • Evaluate sales representatives performance against defined KPIs. • Identify gaps in sales pitch, objection handling, and customer interaction. • Provide timely feedback and coaching to improve performance. • Prepare quality reports and share insights with management. • Work closely with training and operations teams to drive quality improvements. Requirements Qualification: Graduate / HSC with relevant experience. • Experience: Minimum 18 years in Sales QA / Quality Monitoring (BPO/Telecalling/Outbound Sales). • Strong understanding of sales processes and customer interaction standards. • Excellent communication, observation, and analytical skills. • Ability to mentor, guide, and influence sales agents positively. Contact Below : HR Manager - Pinky Yadav 79775519951 Email- pinkyy@eosglobe.com HR - Aryan Janrao 9767553556 Email- aryanj@eosglobe.com

Skill required: Quality Checks - Operational Audit & Compliance Designation: Quality Assurance Senior Analyst Qualifications: Any Graduation Years of Experience: 3 to 7 years Language - Ability: English(International) - Expert

We are hiring for Quality Analyst (Not tech background) Looking for candidates with the following skillsets: Quality Analyst, Performing ATA Reports, Preparing Dashboards, Voice+Chat Audits, Change Request , Problem Tickets, Service Requests. Job Location- Noida Notice Period- Immediate - 45 Days Note- Should be flexible to work in night shifts and work from office. Years of experience & Salary 3.6 Years 8 Years (Quality Analyst)- 5.50LPA - 7.50LPA + Variables 10 Years- 16 Years (Quality Analyst Lead)- 11LPA- 17LPA fixed + Variables Work from office. Qualification- Any graduate and postgraduate. Job Summary What are we looking for? •Quality Assurance (QA) Quality Auditing Adaptable and flexible Agility for quick learning Written and verbal communication Collaboration and interpersonal skills Ability to work well in a team Microsoft Excel Microsoft PowerPoint Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Organization. Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside. Interested Applicants please reach out to below contact number. Share CV: Amzad@inspirationmanpower.co.in Call to: Amzad Ali @ 9900024952

Quality Auditing •Adaptable and flexible •Agility for quick learning •Written and verbal communication •Collaboration and interpersonal skills •Ability to work well in a team shweta- 9999309521 shwetaa.imaginators@gmail.com Required Candidate profile Quality Analyst, Performing ATA Reports, Preparing Dashboards, Voice+Chat Audits, Change Request , Problem Tickets, Service Requests. Exp -3.5 yrs -SME For AM - 9 yrs exp in Quality

Role: Quality Analyst / Quality Lead For Analyst role - Min 3+ Years experience in Call Audits/ Chat Audits For Lead role - Min 9+ years exp in Call Audits/ Chat Audits Strong understanding on Performing ATA Reports, Preparing Dashboards, Voice+Chat Audits, Change Request , Problem Tickets, Service Requests . Shift: Rotational Shift WFO Location: Noida Both Side Cab provided Send resume to anumeha@manningconsulting.in

- Lead quality audits & reviews - Drive process improvements - Monitor team compliance - Analyze QA data & share insights - Strong stakeholder mgmt. skills required

ROLE : Sr Quality Analyst DESIGNATION : Sr Quality Analyst LOCATION : Chennai YEARS OF EXPERIENCE : 2 4 years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email. Meet departmental productivity requirements (e.g., number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation. Participate in internal quality audits (e.g., periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes. Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies. Participate in quality task force with Business stakeholders (Quality Leadership, Operations, Client, Account Management and Resource Unit partners); complete phone time to keep current on programs (as applicable) Contribute to maintaining forms and legends documents. Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals. Key skills & knowledge: 1-2 years of On the Job experience supporting Customer Care clients. Associate degree in related field with 3-5 years of experience- preferred. Strong attention to detail. Self-starter, sense of urgency and works well under pressure. Demonstrated ability to multi-task and meet timelines or deliverables. Proficient in Microsoft Office. Strong communication skills, both written and verbal. Educational Qualification : Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Job Description:- Hiring for Sales & Customer Care Quality Analyst for Novac Technology Solutions(Shriram Finance) Job profile: Performs call monitoring and provides trend data to management team. Uses quality monitoring data management system to compile and track performance at team and individual level. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call centre staff. Prepares and analyzes internal quality reports for management staff review. . Handle team of Verification dept & Quality Analysts. Requirements: 1+ year of call BPO Customer care & Sales experience, preferably in BFSI/NBFC. Experience into BFSI/NBFC BPO experience will be added benefit. Excellent oral, written and interpersonal communication skills. Exceptional listening and analytical skills. Intermediate level of knowledge/expertise with software (Word and Excel). Strong knowledge of customer care processes and techniques. Demonstrated ability to work well in a team environment. Dedication to providing exceptional customer service Salary: Negotiable based on last CTC Dayshift with Weekly Offs. Quality Assurance Analyst ( QA ) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. ... Prepares and analyzes internal and external quality reports for management staff review. • Perform other duties as assigned The primary task of the quality analyst is call monitoring and providing actionable insight. Through call monitoring, a QA analyst will gather information to help improve agent performance in the call center. As he or she monitors the call, they have an evaluation form that will be used to capture the information. Calibration sessions are required to ensure that all key departments are calibrated on what constitutes a quality call. These sessions are an opportunity to discuss issues and trends as well as cover any new material.

Audit recruiter and candidate conversations to assess communication quality, compliance, and professionalism. Provide constructive feedback and actionable improvement plans to recruiters. Conduct onboarding and training sessions for new recruitment team members. Create and present training decks and process documents (PowerPoint/Google Slides). Monitor training effectiveness and suggest improvements for better outcomes. Collaborate with internal teams to support ongoing quality control and team development. What We re Looking For: 2 3 years of experience as an HR Trainer, Recruitment Quality Analyst, or in a similar HR/recruitment training role. Strong communication, observation, and feedback skills. Proficiency in MS Excel, PowerPoint, and Google Workspace. Comfortable working independently in a remote setup. Familiarity with call audit frameworks, HR compliance, and recruitment metrics. Immediate joiners only.