889 Call Audit Jobs - Page 27

Need English Senior Quality Analyst. 1+ yr of PPC Travel experience mandatory Night and Evening shift. Salary up to 45K cabs +meal 5 days working Call Or whatsapp your cv +918864946771 Required Candidate profile Excellent communication skills in english immediate joiners or max 10 days only travel background voice process call 8864946771 Perks and benefits both sided cabs meals

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainin...

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainin...

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainin...

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainin...

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainin...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

Department/Group: Service Quality Will Train Applicant(s):Yes Role and Responsibilities Manage and monitor operational activities related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality reviews). Regularly conduct audits and participate in regular structured interventions. Ensure the team managed is calibrated on the requisite benchmark. Execute periodic projects having a direct linkage to improvement in productivity, increased throughput, and reduction in costs, improving quality and net promoter score. Develop and implement appropriate training related to quality policies, procedures and processes and...

About The Role We are seeking an experienced and results-driven Customer Support Team Leader to manage chat functions and inbound call functions, ensuring exceptional customer experience. You will be responsible for overseeing and building a strong team, developing strategies to enhance customer satisfaction, and achieving operational excellence. Key Responsibilities: Supervise a team of customer support agents, providing guidance, coaching, and support to ensure individual and team success. Set clear performance expectations and goals for the team, regularly monitoring performance metrics such as response times, resolution rates, and customer satisfaction scores. Develop and implement strat...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Management Trainee - Training & Quality Responsibilities: New Hire Trainings and Refresher Sessions: Leads NHT ...

Hiring for a Quality Analyst (technical Voice support) Skills - Hands-on exp in Service desk and ticketing tools Minimum 2 years exp as a QA CTC - Up to 6LPA Location - Pune Graduates only US Shifts Immediate joiners DM - 8529546798 (Divisha)

Greetings!! Immediate openings for Quality analyst-Int voice process Job Description: Graduate required with International Customer Service experience A Quality Analyst (QA) specializing in call audit and call monitoring typically works within customer service or call centers to ensure that communication with customers meets company standards and regulatory requirements. QA on papers with 1-2 years experience would be preferred Have Good Interpersonal and Coaching Skills Expertise in CSAT/NPS Analysis, RCA and BQM. Proficiency in Excel is mandate (PPT knowledge would be advantage) Preferably from US Healthcare (OB/IB), Banking, Insurance, Pensions and Mortgage. Interested Candidates can shar...

Hiring for QA Collection process. Responsibilities: To audit each type of transactions for the given process as per the process/customers guidelines Understand the process and use of knowledge improvement aids to engage as an subject matter expert Reports quality scores for each process on daily /weekly and monthly basis Participate actively in improvement initiative driven by quality functions Manage QA work in line with BEST Quality Framework Participate in calibration process with fellow QAs under leadership of QL, client on regular appropriate intervals. Conduct analysis for errors and provide process insights on improvements Competencies: Delivers Customer Service Solves Problems Sound ...

Soft Skill Audit Language Coach: Jobtitle: Soft Skill Quality Audit and Language Coach WorkLocation: Shriram Gateway- Perungulathur Noof Positions: 5 Expectations: Experience in Coaching/Training Delivery Should be open to work in any shift. Enjoy challenging and diverse workassignments in a fast-paced environment. Rolesand Responsibilities: Monitor calls and emails on communicationand soft skills per sampling plans. Monitor and coach agents on grammar, pronunciation, syllable stress and other aspects of the English language, culture, etc. RequiredSkills: Excellent Communication Skills (Written & Verbal) Strong knowledge of customer care processesand techniques Call quality/ transactional mo...

We are looking for an experienced and motivated Quality Analyst for quality audits for our telesales team. The successful candidate will assess the quality of the performance of our Telesales associates who deal with our existing and potential customers. The QA will monitor inbound & outbound calls, whatsapp chats, and emails responses to assess the sales associate's demeanor, technical accuracy, sales performance, and conformity to company procedures. You will help develop, create, and implement call quality procedures; and make recommendations for enhancements to training materials to enhance the customer's experience. What you will be doing: Participate in the design of call monitoring fo...

Role & responsibilities Conduct call audits for inbound and outbound calls across sales and customer service teams, ensuring adherence to company standards, compliance, and customer satisfaction goals. Provide structured feedback to agents and team leaders based on audit findings to drive performance improvement. Prepare and present quality reports using Microsoft Excel,Word, and PowerPoint (e.g., pivot tables, charts, performance dashboards). Collaborate with the Operations teams to align quality goals with customer service and sales objectives. Monitor customer feedback and surveys to identify recurring issues and recommend improvements. Support quality-related projects and process improve...

Provide correct information, report error trends & propose action plan to mitigate errors. Organize quality calibration sessions with all employees. Identifying Training Needs (TNI) & conducting Refreshers, PKTs to improve the process knowledge gaps.

Roles and Responsibilities Monitor the voice (Inbound & Outbound) & non voice (Chat and Email) responses to access the associates demeanour, technical accuracy, customer services performance & procedures. Identify and remedy defects within the production process. Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Compile and analyse statistical data. Participating in design of call monitoring formats and quality standards. Performing call monitoring, identifying errors and best practices on the call. Documenting call behaviours and giving appropriate feedback to the customer service agents. Applying 80:20 rules while...

Min Exp 1 year in international BPO as QA. Night shifts both side cabs Salary upto 40 K Also, required US Travel Quality Analyst from Travel process night shifts salary upto 45 K Required Candidate profile location Gurgoan call / whats app 7840005099

We have an openings for Quality Analyst Profile for Delhi Location Designation : Quality Auditor / Analyst ( Gujarati Candidate Preferred) Location : Delhi JOB DESCRIPTION : 1. Auditing Quality Trading Calls 2. Calls fatal Check 3. MIS Report 4. Submission Report 5. Accuracy and timeliness in maintaining various MIS. - Should have good communication calls - Should be efficient in Gujarati language - Should be graduate and min 6m to 1Yrs Experiences in International or Domestic BPO in Customer Care Executive or Quality Analyst. - Should have efficiency in MS Excel/Office/PPT Interested candidate can share their Updated cv to payelbarat@smcindiaonline.com or WhatsApp their resume at 9711920057...

Role & responsibilities Monitor and evaluate calls / emails to ensure compliance with company policies, procedures and quality standard. Ensure that associates adhere to regulatory requirements, legal guidelines and industry best practices while interacting with customers. Provide constructive feedback to associates based on quality evaluations and highlighting areas of improvement. Prepare reports and analysis on quality evaluations, findings, identifying trends and areas of improvement. Conduct regular calibration session with supervisors to ensure consistent evaluations and scoring across the team. Identify process gaps or inefficiencies based on quality evaluations and work with relevant...

Role & responsibilities Daily Call monitoring (BAU Audits + Compliance Audits) Team Huddle (Share Updates, Audit Observation, Discuss team challenges) Call listening session , Live call audits (Side by Side) BQM - Bottom Quartile Management Floor Walk , Daily Briefing, Dip - Check Manage Agent wise data & Share process related compliance reports Give insight to improve business Preferred candidate profile Minimum 2 years of experience in Cal Quality Check / Call Audit from any Financial backgrounds. Candidate should have good understanding about call Audit and review Candidate should know Tamil, Hindi and English as mandatory Graduation is mandatory Interested candidate kindly share your res...

Key Responsibilities: Quality Assurance Responsibilities: Monitor and evaluate inbound/outbound calls to assess agent performance against quality benchmarks. Provide detailed feedback and coaching to agents to improve call quality, compliance, and customer satisfaction. Identify gaps in process knowledge or soft skills and recommend targeted interventions. Maintain accurate quality reports and dashboards; present insights to leadership and suggest continuous improvement actions. Assist in root cause analysis of quality issues and collaborate on corrective action plans. Key Skills: Strong verbal and written communication Interpersonal and coaching skills Analytical and attention to detail Tim...

Job Title: Team Leader International BPO (Voice Process) Location: Noida Shift: Rotational | No cabs Mode: Work from Office Joining: Immediate joiners only Requirements: Minimum 12 years of experience as a Team Leader in any International Voice Process (BPO). Strong people management & team handling skills. Experience in achieving KPIs, shrinkage & attrition control. Excellent communication and interpersonal skills. Salary: Up to 75,000 CTC Openings: 3 Share your resume at: 9560883080 (Akanksha Sharma) Mention "Team Leader" in the subject. -------------------------------------------------------------------------------------------------------------------- Job Title: Quality Analyst Internatio...

Role Overview: The Quality Analyst is responsible for ensuring that institutional processes, academic delivery, and administrative functions meet defined standards of quality. This role involves conducting audits, evaluating data, identifying areas for improvement, and working closely with various departments to implement and maintain best practices across the organization. Qualification: Bachelors degree in any discipline (preferably in Education, Management, or Statistics) Master’s degree or diploma in Quality Management, Education Management, or related fields (preferred) Certification in Six Sigma/ISO/internal audit (added advantage) 2–4 years of experience in a similar quality assurance...