585 Call Audit Jobs - Page 24

JOB DESCRIPTION Job Title : Quality Analyst Function : Call Centre Working time : 6 Days working (Monday to Saturday) 10 am to 7 pm office hours Sunday Fixed off Minimum Education : Graduate Work Experience: 2 Years - 8 Years Minimum 2 yrs. of experience as Quality Analyst on papers BPO ONLY. Gender : Female/ Male Job Role Can communicate in Hindi and English both. Call Audit (1) Live Call (2) Recorded Calls Team Strength Call Duration What is AHT? How to share Feedback Call Calibration No of calls audit What is your feedback mechanism? Basic Excel Knowledge DIP Check Knowledge

Job: Quality Analyst Experience: 1 to 3 Years Location: Bangalore Job Description: Eligibility Criteria: Educational Qualification: 10+2. Graduation will be an added advantage. Work Experience: Should have a minimum of work experience of one year. Preferably from fintech. Must be Good in English and Hindi verbal communication skills, excellent in English written communication skills. Regional Languages will be an added advantage. Roles and Responsibilities: Monitor / Audit said number of calls per day. Identify areas of improvement related to process, language, and documentation. Share constructive feedback with champs. Identify process gaps and behavioral issues. If any, report to the respective managers. Ability to conduct trainings sessions for Champs. Keep track of good and bad calls. Conduct call listening sessions. Maintain Champ performance metrics and make sure champs improve their performance month by month. Participate in calibration sessions with Quality and Ops Team Managers to ensure consistency in evaluation processes. Will be Six days working with Sunday being fixed off. Key Competencies: Should know how to create presentations using PowerPoint. Well versed in Excel for daily audit-related activities. Strong desire to learn and gain process knowledge on a regular basis. Ability to communicate and express clearly. Should sound confident while conversing with Agents. Proactive and an enthusiastic approach towards work Ability to be a team player, deliver to meet individual and team targets Interested candidates can please reach out to me for interview schedule on Whatsapp No - 9738426881 Mail id - khizer.sharieff@moneyview.in Regards, Khizer sharieff TA Specialist Whizdm Innovations Pvt Ltd. Mobile:9738426881

We are seeking a highly skilled and experienced QA and Training Manager to lead our presales team. Candidate needs to have excellent communication skills and a deep understanding of presales strategies and quality standards. SCOPE OF WORK Will be responsible for ensuring the quality and effectiveness of our presales team through comprehensive training programs and rigorous quality assurance processes. ROLE & RESPONSIBILITIES Training & Development: Design and deliver comprehensive training programs for new and existing presales executives. Develop and facilitate ongoing training sessions on product knowledge, sales techniques, and customer service best practices. Identify skill gaps and create targeted training initiatives to address them, improving overall team performance. Collaborate with the presales team lead to ensure sales scripts, objection-handling strategies, and closing techniques are up-to-date and effective. Stay updated with industry trends and incorporate best practices into training programs. Track and analyze training effectiveness and make data-driven improvements. Quality Assurance: Conduct regular call monitoring and evaluate presales executives based on key performance indicators (KPIs) such as script compliance, pitch, and adherence to quality standards. Provide detailed feedback on individual and overall team performance to guide the presales team lead on coaching the team. Track and analyze trends from call evaluations to identify areas of improvement and training needs. Identify common sales challenges faced by presales executives and recommend solutions to improve conversion rates. Process Improvement & Reporting: Generate and maintain quality assurance reports to track team performance over time and share them with the Presale TLs. Work closely with the presales team lead to identify skill gaps and implement targeted improvement strategies. Recommend process enhancements and best practices to optimize presales efficiency and customer walk-ins. CANDIDATE PROFILE Bachelor's degree is mandatory. Minimum of 3-5 years of experience in training and quality assurance roles within presales/ telesales in real estate, contact centers, or BFSI services. Excellent verbal and written communication skills. Strong team management skills. Proficiency in using SFDC software and other presales tools. Ability to analyze data and make data-driven decisions. Knowledge of industry regulations and best practices in presales. BENEFITS Competitive salary, Health insurance and Retirement plans. Opportunities for professional development and career advancement. Friendly and dynamic work environment. Interested candidates to email their CVs to harpreet.sandhu@sunteckindia.com/ juthika.gupta@sunteckindia.com. One can also whatsapp CV on 77381 61016/ 81043 45661.

Hi All, Movate Technologies ( Formerly Known as CSSCorp ) is looking for Senior Quality Analyst role. Location: Chennai - Perungalathur Shift: Flexible to work in shifts Roles & Responsibilities: Should be able to Conduct regular Process QA audits. Maintain working knowledge of quality standards and SLAs. Perform quality refresher trainings and test process knowledge Assessments. Make recommendations and suggestions to rectify and implement defects in Process Adherence. Create, Review, and Refine audits and errors of Engineers. Participates in bi-weekly meetings with IT engineers and Managers. Good communications skills, both written and verbal. Extensive experience in quality control or Audits. Weekly Call Calibrations and Up skill trainings. Strong analytical and problem-solving skills. Able to work in any given Rotational shifts and Week offs

Required Quality Analyst Only From International BPO Location - Gurgaon Experience - Min 1 year In quality analyst salary upto 35k Night shift cab + meals provided Contact me 7991129288

We are urgently hiring a Quality Analyst for US Voice Process . This role focuses on auditing customer interactions, Call auditing and monitoring, coaching agents for service improvement, and ensuring compliance with quality and customer service standards. The candidate must have a strong background in international voice processes with proven quality evaluation expertise. Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to agents through one-on-one sessions. Partner with Team Leaders and Trainers to drive performance improvements and close skill gaps. Process Improvement & Compliance Identify trends, agent errors, and operational gaps based on audits. Recommend process and policy changes to enhance customer satisfaction and compliance. Ensure compliance with internal quality standards and regulatory requirements (e.g., HIPAA where applicable). Reporting & Analytics Maintain and share detailed quality audit reports, highlighting strengths, improvement areas, and action plans. Analyze quality scores, CSAT/NPS trends, and drive continuous improvement initiatives. Calibration Participate in regular calibration sessions with QA, Operations, and Client teams to ensure scoring consistency and alignment. Job Requirements: Education: Bachelor's Degree (Mandatory) Experience: Minimum 4+ years of total experience in an International Voice Process (US, UK, Australian, Canadian, or ANZ markets). Minimum 1+ year of experience specifically as a Quality Analyst/Auditor in an Inbound or outbound Voice Process . Skills: Excellent command over English (spoken and written). Strong knowledge of quality monitoring tools, call auditing frameworks, and contact center KPIs (AHT, CSAT, NPS, FCR, Quality Scores). Proficient with CRM systems, QA software, and reporting tools. High attention to detail, analytical thinking, and problem-solving skills. Ability to deliver constructive feedback and influence agent performance positively. Additional Requirements: Flexibility to work in rotational night shifts (Mandatory). Immediate joiners preferred. Strong understanding of customer service, compliance protocols, and quality standards. Interested Candidates can share your updated Cv to : anitha.c@sagilityhealth.com

Were Hiring – Quality Analyst Position: Quality Analyst Salary Range: 25,000 – 30,000 per month Experience Required: Minimum 1 year in a relevant role Interview Venue: Nyati Enthral, 16th Floor Sr. No. 12/1A, Mundhwa–Kharadi Bypass Kharadi South Main Road, Kharadi, Pune, Maharashtra – 411014 For More Details, Contact: 9112383905 (Pooja)

What you'll do: Ensure that calls and emails follow organizational standards, policies, and procedures Customer Satisfaction Monitoring Adherence to Compliance Standard Monitor metrics such as first-call resolution (FCR), average handle time (AHT), and email response times. Maintain accurate and timely records of audits, evaluations, and feedback Provide constructive feedback to agents to improve performance Address and discuss issues and proposed solutions with superiors. Document quality assurance activities and create audit reports. Make recommendations for improvement. Create training materials and operating manuals (if required) What you'll possess: Proven work experience as a Quality Auditor Specialist or similar role Working knowledge of tools, methods, and concepts of quality assurance Basic knowledge of 7QC tools A Quality Analyst must be able to identify patterns, trends, and discrepancies in communication to ensure that service standards are met. Good communication skills, both verbal and written Strong attention to detail Relevant training and/or certifications as a Quality Auditor or Specialist

ROLE: Quality Manager DESIGNATION: Manager II Quality LOCATION: Kolkata Salary : UPTO 12 LPA Educational Qualification: Bachelors degree YEARS OF EXPERIENCE: 8+Years ( 4 yr as TM ) Role and Key Responsibilities: Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring, providing input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements Maintain accurate metrics of direct reports individual performance as well as overall team level performance Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans Develop strong working relationships with key Business stakeholders, internal and external Oversee audits of key support processes within each account and recommend changes Key skills and knowledge: Green Belt Six Sigma Demonstrated ability to comprehend, analyze, and interpret. Solid understanding of the organization's business operations and industry. Demonstrated ability to foster customer service disposition and sense of professionalism for self and team. Excellent attention to detail. Demonstrated ability to take initiative and ownership with focus on continuous improvement. Demonstrated ability to mentor, coach and provide direction to team members. Demonstrated ability to lead team members - organizing and prioritizing projects in a fast-paced and deadline-oriented business environment. Advanced Microsoft Office skills. Demonstrated business acumen. Best regards, Manish Chauhan HR Executive| Career Guideline Mumbai / Bangalore 9136520859 manish@careerguideline.co.in

Bachelors degree in any discipline 1+ years of experience as a Quality Analyst in a BPO / Call Center environment Strong understanding of call audit processes, quality monitoring, and scoring Hands-on experience with audit forms, feedback documentation, and compliance monitoring Familiarity with CRM systems Excellent verbal and written communication skills Proficient in MS Excel and QA reporting Perform daily call audits to evaluate agent performance based on pre-defined audit parameters Ensure adherence to communication scripts, process guidelines, and customer handling protocols Assess and assign quality scores for each call, based on accuracy, empathy, product knowledge, and resolution Validate that agents confirm and document customer details accurately during interactions Categorize and document audit findings under Critical, Non-Critical, and Business Critical errors Provide constructive feedback to team leads and agents to drive performance improvements Work closely with Training and Operations teams to calibrate quality parameters Analyze QA reports and identify process gaps or improvement areas Maintain thorough documentation of audits and feedback logs Participate in root cause analysis for repeated quality issues and drive corrective actions