585 Call Audit Jobs - Page 23

Required Quality Analyst Only from Travel Industry Location - Gurgaon / Noida Salary upto 45k Experience- 1to 5 years in Travel Domain Contact me 7991129288

We are Hiring candidates for Quality Analyst role, who are experienced in International Voice call audit (Customer Support Background) for US Healthcare Industry. Excellent English Communication Skills Required Auditing of international voice calls experience is mandatory. Customer Support call audit experience preferred. Must be ready to work in Night shift Minimum 3 years of experience in International Voice Process is mandatory. Both pick up and drop will be provided No WFH, Must be ready to report office Immediate/Notice period candidates can apply. Job location : Chennai Candidates from Anywhere in Tamil Nadu can apply. 5 days' work (Weekend fixed OFF) Please share your updated resume and photograph to below contact, Nivedha Selvam - 9994776957 (Call/WhatsApp) nivedha.s8@accesshealthcare.com

Eligibility Criteria: Education: Graduate in any field Minimum of 5 years experience in transactional quality and 2 to 3 years in handling a team of QTLs /QAs. Experience in a BPO is a must Skills required: Excellent English spoken and written communication skills. Must know Hindi also. Knowledge of Excel, power point, MS word is a must Good analytical, interpersonal, presentation and people management skills. Job responsibility: Aim towards achieving process KPIs/SLAs Plan and set up new Quality structure for acquisitions/ramp up Design/review quality audit sheet for voice and non-voice processes. Periodic calibrations, ATA, BQ management, process improvement, review and design SOPs etc. Coach and motivate team of QTLs & QAs. Track daily, weekly and monthly activities of team members located in remote locations. Responsible for timely and accurate reports to be shared with the stake holders. Drive CSAT and NPS. Analyse the data and share inputs for DSAT and detractors. Ensuring service targets are met consistently through the predefined productivity norms Knowledge of 7 QC tools Excellent knowledge of management methods and techniques Experience in providing customer service support Six Sigma trained/certified will be an added advantage. Immediate joiner or less notice period

Job Title: Quality Team Lead International Voice – Bangalore Exp: 5+ Yrs Exp CTC: 6.5 LPA NP: 0 – 30 Days Location: Electronic City, Bangalore Job Code: GO/JC/138/2025 Key Words: “Quality Assurance”, “Quality Analysis”, “Call Audit”, “Call calibration”, “Voice Audit”, CSAT, FCR, AHT, “QA scores”, “Calibration”, “7QC tool”, Job Summary: We are looking for a dedicated and experienced Team Leader – Voice Quality to oversee and ensure the delivery of top-notch voice interactions within our customer service team. The ideal candidate will have a strong background in voice process quality management, with at least 5 years of relevant experience. This role does not require healthcare domain expertise. Key Responsibilities: Lead and manage a team of quality analysts focused exclusively on voice processes. Monitor, evaluate, and improve voice interactions to ensure adherence to quality standards. Develop and implement quality assurance strategies, call evaluation frameworks, and feedback mechanisms. Identify performance gaps and conduct root cause analysis to recommend improvements. Conduct calibration sessions and training interventions to maintain consistency across teams. Prepare and present detailed quality reports and actionable insights to leadership. Stay updated with the latest quality tools and techniques specific to voice-based customer service. Work collaboratively with operations and training teams to drive quality improvements. Required Skills & Qualifications: Minimum 5 years of experience in voice quality assurance, including at least 1–2 years in a leadership role. Strong understanding of QA methodologies specific to voice-based BPO/Contact Center environments. Excellent communication, analytical, and coaching skills. Proven ability to manage performance metrics and quality audits effectively. Experience in using quality monitoring tools and CRM systems. Ability to thrive in a fast-paced, dynamic environment.

Job Title: AM - Quality Operations Roles and Responsibilities: Conduct regular call audits to ensure adherence to quality standards and identify areas for improvement. Develop and implement effective quality control processes to maintain high-quality services. Collaborate with team members to resolve issues related to call monitoring, quality checking, and quality compliance. Analyze data from various sources (e.g., CRM systems) to track performance metrics and optimize processes. Job Requirements : 6-12 years of experience in BPO/Call Centre industry with a focus on Quality Management. Strong understanding of QC tools such as 7QC, Six Sigma Quality Methodologies, etc. . Proven expertise in conducting Call Audits, Call Monitoring, Call Quality Assurance, Quality Checks, etc.

Hiring for a Top BPM || Pune Looking for 4+ Years of QA experience working in a Service Desk process Sal upto - 6.5 LPA Grad Must Notice - August joining Share your resume on hrneha.imaginators@gmail.com or whatsapp on 8118840018 (DONT CALL)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The objective of the GS Control Management Testing team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk. GS Control Management is looking for a Testing Analyst responsible for performing testing and driving controls across GS processes as a member of the testing team. This group performs research-based monitoring of processes across all GS functional areas & markets to identify and remediate misconduct. The GS Control Management Testing Analyst will: Perform Control Management Testing activities for across testing formats like RBST, PBST, Conduct Risk etc. within required timelines Ensure day to day operations are conducted in compliance with regulatory and legal requirements, as well as our company policies Review and enhance policies and procedures for accuracy and clarity in execution Participate in brainstorming sessions and calibration call sessions to identify compliance, policy, procedural, case auctioning and system gaps Develop solutions with peers, leaders and assigned business partners to close identified gaps Regularly review processes and procedures for effective controls Identify opportunities for enhancements and challenge the status quo Required Qualifications: Exhibits strong proficiency in both written and verbal communication. Bachelors degree or equivalent in any stream from renowned University Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively [BU-SPECIFIC] Strongly demonstrates success in creating and delivering presentations to large / senior / ambitious audiences, a plus Proven track record to manage multiple priorities effectively with a track record of getting results effectively while meeting deadlines Positive relationship and collaboration skills, including the ability to work in a highly matrixed environment Preferred Qualifications: Knowledge/Experience in travel industry will be an added advantage 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities Bachelor's degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous Experience in at least one of the following: Supporting identification of operational risks throughout business processes and systems Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met Supporting independent control monitoring, including identification of control improvements Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes Compliance Language We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Profile - Quality Analyst Location - Noida Salary - upto 6.5 LPA Qualification - Any Graduate Experience - 1-3 year Skills - Good knowledge about call auditing. Contact us - Rahul Aryan (HR) - 9315128616 (Call/Whatsapp)

Required Travel Quality Analyst Location - Gurgaon salary upto 45k experience- 1to 5 years experience in travel industry contact me 7991129288

Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards. JOB FUNCTION AND RESPONSIBILITIES: Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor. Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.) Work closely with the BU to improve the performance of the bottom quartile in terms of NPS scores. Motivating the advisors to improve their service and voice quality and reiterating importance of NPS. Design and run campaigns to improve the overall NPS for the process. Proficient in identifying gaps in the skills set of the advisors and conduct refresher /remedial trainings on the top defect areas. Arranging initiatives and/or campaigns with focus on voice and customer service quality Maintaining & Preparing Daily trackers, reports and Weekly/monthly dashboard for reviews Participate in Calibrations and achieve the variance targets laid down by the departments. Conducting Refresher training sessions for the advisors as per standard monthly targets QUALIFICATION Graduation is mandatory. Relevant 2-5 years of auditing & coaching experience in a Contact Center environment Good in Excel and strong written and Verbal Communication and Presentation skills Proficient in designing training modules and delivering refresher/remediation trainings. Strong knowledge on Communication Skills & experience in training people on pronunciation, Sound Corruption, MTI, Customer Service, Grammar etc. Tactful in handling difficult situations and ability to multitask. Ability to work under pressure and meet stringent call monitoring targets/willingness to work 24/7 - needs to be comfortable with working in night shifts. WORK SCHEDULE OR TRAVEL REQUIREMENTS: 6.30PM to 3.30AM IST/5.30PM to 2.30 AM IST Work Profile will be Hybrid.

We are hiring a Quality Analyst-Service Desk professional. The candidate'll be responsible for ensuring the highest quality of service delivery by conducting audits, analyzing process gaps, call audits , call monitering contact- 9784269728 (Kritika)

Role & responsibilities Should have experience & Knowledge about US Auto Parts - Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting quarterly performance reviews. Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team Preferred candidate profile International BPO Experience is Mandatory / Auto parts US Perks and benefits Incentive up to - 60,000 + Salary

Hiring: Quality Analyst Insurance & Sales Process Location: Ghansoli, Navi Mumbai Openings: 5 Immediate Joiners Only Shift Timing: Day shift, 6 days working Roles & Responsibilities: Experience in delivering training sessions to enhance team skills and knowledge in quality assurance processes. Ability to analyze complex data sets and present findings to stakeholders for informed decision-making Minimum of 1 year of experience as a Quality Analyst in a similar role. Proficient in using quality tools such as Lean, Kaizen, and Six Sigma. Strong understanding of customer centricity and process dynamics. Excellent communication skills for effective feedback and coaching. Experience in a customer service or insurance domain. Knowledge of current quality assurance trends and best practices. If you are interested kindly share your resume on VishakhaK1@hexaware.com

Key Responsibilities: Listen to and assess customer service calls for quality and adherence to scripts and protocols Provide constructive feedback and quality scores to agents Identify trends and recommend process improvements Collaborate with team leads and trainers to drive performance improvement Maintain accurate evaluation records and reports Requirements: Proven experience in quality assurance or customer service Strong analytical, communication, and coaching skills Attention to detail and ability to work independently Familiarity with call center software and QA tools is a plus INTERESTED CANDIDATE CAN CALL ME ON 8977540946(VISHAL KUMAR)

Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your vision. Conduct regular checks to see if the feedback given is implemented or not and analyse its effectiveness. Schedule regular team briefings to impart generalized developmental parameters.

Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your vision. Conduct regular checks to see if the feedback given is implemented or not and analyse its effectiveness. Schedule regular team briefings to impart generalized developmental parameters.

(NO FRESHERS Should apply) (NO CHARGES You need to pay to us for this - Free Recruitment) Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your vision. Conduct regular checks to see if the feedback given is implemented or not and analyse its effectiveness. Schedule regular team briefings to impart generalized developmental parameters.

(NO FRESHERS Should apply) (NO CHARGES You need to pay to us for this - Free Recruitment) Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your vision. Conduct regular checks to see if the feedback given is implemented or not and analyse its effectiveness. Schedule regular team briefings to impart generalized developmental parameters.

Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your vision. Conduct regular checks to see if the feedback given is implemented or not and analyse its effectiveness. Schedule regular team briefings to impart generalized developmental parameters.

Roles and Responsibilities: To barge live calls and rate the ongoing calls in terms of QA parameters Monitoring, analyzing and overseeing the process of counselling for all the counselors by quality check parameters To barge live calls and rate the ongoing calls in terms of QA parameters. To give regular feedback on the call recordings which are audited. Analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant findings through effective feedback coordinate with Assistant Manager. Your inputs should bring out the best out of every counsellor and they should be able to know their areas of strengths and areas of improvement through your vision. Conduct regular checks to see if the feedback given is implemented or not and analyse its effectiveness. Schedule regular team briefings to impart generalized developmental parameters.

Job Summary: The Quality Team Leader will be responsible for overseeing the Quality Analysts and ensuring the delivery of high-quality standards across the organization. This role requires strong leadership skills, a strategic mindset, and the ability to collaborate effectively with operations to enhance overall performance and productivity. Key Responsibilities: Team Leadership: Lead and develop a team of Quality Analysts, providing guidance, support, and training to ensure they meet performance expectations. Prioritization and Decision Making: Assess and prioritize quality initiatives based on business needs, ensuring optimal resource allocation and project alignment. Accountability: Hold the Quality Analysts accountable for their roles, ensuring adherence to quality standards and processes. Audit Analysis: Analyze audit observations, identify trends, and collaborate with operations to develop strategies for improving quality production. Training Needs Assessment: Conduct Training Needs Analysis to identify skill gaps and implement training programs for agents. Collaboration: Work closely with the Operations team to ensure alignment on quality objectives and resolve any issues affecting performance. Target Management: Set and monitor monthly quality targets, ensuring they are met or exceeded. Calibration Sessions: Lead weekly calibration sessions with the Ops team to ensure consistency in quality assessments and feedback. Proactive Initiatives: Identify and share Business Insights (BIs) to drive improvements and add value to the organization. Positive Work Environment: Foster a healthy and positive work environment that encourages team collaboration and morale. Feedback Mechanisms: Implement regular feedback processes to ensure continuous improvement and engagement within the team. KPI Management: Facilitate monthly discussions on Key Performance Indicators (KPIs) and Areas of Improvement (AOIs) to track team performance and development. Qualifications: Bachelors degree in a relevant field (e.g., Business, Quality Management). 5 years of experience in quality assurance or a related field, with at least 2 year in a leadership role. Strong analytical skills and experience in audit processes. Excellent communication and interpersonal skills. Proven ability to collaborate with cross-functional teams. Familiarity with quality management systems and methodologies. Skills: Leadership and team management Problem-solving and decision-making Strong organizational and time management skills Proficient in data analysis and reporting Knowledge of quality assurance tools and techniques Additional Information: This position requires working US shifts, so flexibility is essential. Location is based in Ahmedabad, India, with a requirement to work from the office.

Job Description APM Quality Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members. Provide Training and Quality support, development of metrics and dashboards in line with customer requirements Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics Accurately capture the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation Profile and Experience: • 5+ years of industry experience in Quality experience Flexible to work 5-Days and in Evening/Night shifts Strong analytical skill- ability to work with huge volume of data using statistical tools Thorough knowledge of MS office tools like Power point & excel are critical for the job Strong client-facing skills with excellent communication, negotiation and conflict management skills. Contact -Rupali Devlekar M-7678009271 E-rupali.devlekar.C@eclerx.com

Job Summary: The Quality Team Leader will be responsible for overseeing the Quality Analysts and ensuring the delivery of high-quality standards across the organization. This role requires strong leadership skills, a strategic mindset, and the ability to collaborate effectively with operations to enhance overall performance and productivity. Key Responsibilities: Team Leadership: Lead and develop a team of Quality Analysts, providing guidance, support, and training to ensure they meet performance expectations. Prioritization and Decision Making: Assess and prioritize quality initiatives based on business needs, ensuring optimal resource allocation and project alignment. Accountability: Hold the Quality Analysts accountable for their roles, ensuring adherence to quality standards and processes. Audit Analysis: Analyze audit observations, identify trends, and collaborate with operations to develop strategies for improving quality production. Training Needs Assessment: Conduct Training Needs Analysis to identify skill gaps and implement training programs for agents. Collaboration: Work closely with the Operations team to ensure alignment on quality objectives and resolve any issues affecting performance. Target Management: Set and monitor monthly quality targets, ensuring they are met or exceeded. Calibration Sessions: Lead weekly calibration sessions with the Ops team to ensure consistency in quality assessments and feedback. Proactive Initiatives: Identify and share Business Insights (BIs) to drive improvements and add value to the organization. Positive Work Environment: Foster a healthy and positive work environment that encourages team collaboration and morale. Feedback Mechanisms: Implement regular feedback processes to ensure continuous improvement and engagement within the team. KPI Management: Facilitate monthly discussions on Key Performance Indicators (KPIs) and Areas of Improvement (AOIs) to track team performance and development. Qualifications: Bachelors degree in a relevant field (e.g., Business, Quality Management). 5 years of experience in quality assurance or a related field, with at least 2 year in a leadership role. Strong analytical skills and experience in audit processes. Excellent communication and interpersonal skills. Proven ability to collaborate with cross-functional teams. Familiarity with quality management systems and methodologies. Skills: Leadership and team management Problem-solving and decision-making Strong organizational and time management skills Proficient in data analysis and reporting Knowledge of quality assurance tools and techniques Additional Information: This position requires working US shifts, so flexibility is essential. Location is based in Ahmedabad, India, with a requirement to work from the office.

About The Role Job Title: SQ-Quality Analyst-Service Department/Group: Service Quality Location: Noida, Mumbai, Bangalore, Hyderabad Will Train Applicant(s): Yes About The Role Role and Responsibilities Manage and monitor operational activities related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality reviews). Regularly conduct audits and participate in regular structured interventions. Ensure the team managed is calibrated on the requisite benchmark. Execute periodic projects having a direct linkage to improvement in productivity, increased throughput, and reduction in costs, improving quality and net promoter score. Develop and implement appropriate training related to quality policies, procedures and processes and other quality initiatives for various audiences (e.g., Quality CoE, Operations Leaders, Operations teams, etc.) Serve as the subject matter expert for quality management systems including the call monitoring and document management systems. Lead best practice sharing and learning sessions related to quality with quality analysts and quality subject matter experts. Host and conduct internal/external calibration calls with various audiences (e.g. Quality Analysts, Operations leaders). Actively measure, monitor, trend and report quality metrics to identify potential quality concerns. Prepare quality related reports on a designated frequency for operations team, CoE leadership, quality committee as required. Participate in stakeholder meetings to represent the quality function for the site managed. Experience as Call Centre agent handling customer and also experience in Call audits Keeping oneself updated with latest product/process by monthly self-call taking activity Preferred Skills Good listening skills Maintains a high level of professionalism Skilled in conflict management Ability to confidently facilitate team discussion on quality/COPC parameters Experience in coaching and leading employees Understanding and practical experience in effective coaching techniques Ability to continually support employees through individual development plans Time management, organizational talent and presentation skills Ability to deal with constant change positively and maintain high motivation Drives team engagement and actions through internal survey results and insights Help associates understand the performance bar and supports them to reach it Good listening and conversation skills Ability to confidently facilitate team discussion on quality/Weekly/ Monthly meets on parameters

Department/Group: Service Quality Will Train Applicant(s):Yes Role and Responsibilities Manage and monitor operational activities related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality reviews). Regularly conduct audits and participate in regular structured interventions. Ensure the team managed is calibrated on the requisite benchmark. Execute periodic projects having a direct linkage to improvement in productivity, increased throughput, and reduction in costs, improving quality and net promoter score. Develop and implement appropriate training related to quality policies, procedures and processes and other quality initiatives for various audiences (e.g., Quality CoE, Operations Leaders, Operations teams, etc.) Serve as the subject matter expert for quality management systems including the call monitoring and document management systems. Lead best practice sharing and learning sessions related to quality with quality analysts and quality subject matter experts. Host and conduct internal/external calibration calls with various audiences (e.g. Quality Analysts, Operations leaders). Actively measure, monitor, trend and report quality metrics to identify potential quality concerns. Prepare quality related reports on a designated frequency for operations team, CoE leadership, quality committee as required. Participate in stakeholder meetings to represent the quality function for the site managed. Experience as Call Centre agent handling customer and also experience in Call audits Keeping oneself updated with latest product/process by monthly self-call taking activity Preferred Skills Good listening skills Maintains a high level of professionalism Skilled in conflict management Ability to confidently facilitate team discussion on quality/ COPC parameters Experience in coaching and leading employees Understanding and practical experience in effective coaching techniques Ability to continually support employees through individual development plans Time management, organizational talent and presentation skills Ability to deal with constant change positively and maintain high motivation Drives team engagement and actions through internal survey results and insights Help associates understand the performance bar and supports them to reach it Good listening and conversation skills Ability to confidently facilitate team discussion on quality/Weekly/ Monthly meets on parameters