888 Call Audit Jobs - Page 21

Job Description Primary Responsibility: Quality Analyst-Banking Responsible for reviewing and auditing telephone interactions along with reviewing and investigating customer Transaction Monitoring (as per defined SOPs) Provide constructive feedback to teams on the call audit observations, providing recommendations to improve their performance Provides structured and timely recommendations to Quality Manager, Leadership, operations, analysts and MIS teams Performs mock calls with new hires post-training to determine readiness for moving into support Develops and conducts targeted group coaching sessions for analysts that address deficiencies and/or improvement opportunities. Partner with key ...

Perform quality audits to analyze quality of calls. Meet daily call audit targets. Identify areas of improvement and provide actionable steps to improve quality. Perform root cause analysis. Actively participate and provide inputs in calibration sessions. Provide coaching and high-impact feedback to customer care representatives. Enable customer care teams to constantly improve the end-user experience and delivery of service. Create and prepare quality reports showing error trends and other useful information. Take calls on a regular basis to stay updated with the process. Provide inputs to improve the quality process. Key Requirements More than 4+ years of experience in a similar role. Exte...

Role- Quality Analyst Location- Pune Experience- 2 Years Immediate Joiners only Skills- BPO International voice experience only Quality analyst on papers is must Call auditing, QC tools Contact- 7742324144

Position Name: Portuguese Quality Analyst Job Location: Hyderabad Experience: 2+ years Salary: Up to 30% Hike Notice Period: Immediate to 15 Days Work Type: Work from Office and ready to work in rotational shifts.

Role: Quality Analyst Location; Bangalore ( Marathahalli) 6 days working package upto 5 LPA Experience needed in 7 QC tools For more info kanak khandelwal 8287348253

Urgent Hiring - TL's and QA's (International Campaign) Greetings from Ienergizer !! We are currently hiring for the below leadership positions for international campaign. Interested and relevant applicants can share their CV on vanshika.kakkar@ienergizer.com or can WhatsApp on 9289640609 Team Leader - Ops * Applicants should have minimum 1 year of international experience in a Team Leader role * Prior Customer Support and BPO experience is mandatory * Strong communication & team management skills * Salary: Up to 8.4 LPA * Rotational shift - 5 Days working Quality Analyst * Minimum 1 year of experience as a QA (must be on paper) * Prior experience in international BPO is a must * Excellent co...

About Us: We are a leading healthcare recruitment company connecting skilled professionals with top healthcare organizations. Our team is driven by the mission to deliver high-quality recruitment services, primarily conducted through voice-based interactions with international candidates and clients. Job Summary: As a Quality Analyst , you will be responsible for monitoring, evaluating, and enhancing the quality of voice-based recruitment interactions. Your role is crucial in ensuring that our recruiters maintain high standards of communication, compliance, and professionalism while engaging with candidates and clients across geographies. Key Responsibilities: Monitor and evaluate outbound/i...

2-3 years in current role as Quality Lead in a call center (Collection Outbound calls preferred) Good Aptitude skills-reasoning, logical reasoning and problem-solving Technical Competencies: (Job-related) Excellent communication and presentation skills Relevant knowledge of Quality Tools & Quality Framework Experience in managing audits from a risk compliance & control standpoint Must possess exposure to Defect Analysis, Continuous improvement, Root cause analysis, Calibration and Corrective / Preventive action plans Should be well-versed with MS Office (Word, Excel, PowerPoint and Outlook) Should have excellent communication skills (written and spoken) Must have good analytical skills to co...

Key Responsibilities: Performance Coaching & Training Listen to recorded and live pre-sales calls to assess pitch effectiveness, communication quality, and conversion potential. Conduct regular 1:1 feedback sessions with pre-sales executives. Lead pitch refinement workshops and project refresher sessions for teams. Train teams on product knowledge, objection handling, and customer engagement techniques. Maintain a repository of best calls, FAQs, pitch scripts, and roleplay formats. Quality Control & Compliance Audit pre-sales communication, including brochures, follow-up emails, and post-call collaterals, for alignment with brand and project guidelines. Ensure all touchpoints meet internal s...

Total 6 Yrs exp out of this 1.5 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR neither Bangalore...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR neither Bangalore...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

Key Responsibilities: Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis Establish controls on Transaction Processing aiming for a Zero Defect Output Report and Publish Transaction Quality Metrics Provide Feedback and suggestions for improvement Error Analysis and Root Cause Analysis for process deviations Adherence & record maintenance to Internal and External QMS Audit Requirements Continuous Focus and Drive to meet and exceed SLAs Drive Organization Level Quality Initiatives Responsible for reviewing and tracking the progress on the action plans shared by the internal teams and highlighting deviations Responsible for carrying out improvement projects on...

Candidate should be working as a Process Trainer for a minimum of 3 years in an International BPO. Shift - Rotational Shifts Two-way Cab Work Location - Gurgaon Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Sadiq @ 8904378561 for more details

Call Quality analyst Call Monitoring International BPO Rotational Shifts 5 days working

Hiring: Quality Analyst Voice Process || Healthcare Project Location: Mohali Experience: Minimum 2 Years (QA in International Voice Process, Healthcare domain preferred) Salary: Up to 6 LPA Shift: Likely Night Shift (as per International KPO norms) Key Responsibilities: Monitor and evaluate voice calls to ensure adherence to quality standards and compliance. Provide constructive feedback and coaching to agents to enhance their performance. Prepare detailed QA reports and assist in process improvement initiatives. Collaborate closely with training and operations teams to uphold service excellence. Requirements: Minimum 2+ years of experience Quality Analyst in an International Voice Process -...

Quality Analyst (call audit or call monitoring) Job Description: Audit, Analyse, Report, Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Monitor and analyse customer support trends Basic understanding of various departments and tracking and recording their KPIs. Create criteria for agent performance measurement (QA scorecard) Assess agent performance over time Ensure that quality assurance standards are achieved Compile and analyse statistical data, including KPIs Identify strategies to implement improved internal processes Draft and execute quality assurance policies and procedures Good Coaching and Verbal Commun...

Key Responsibilities: Review and manage the daily meeting pipeline and ensure all client meetings are assigned to the correct Outside Sales (OS) representatives. Monitor schedules and workloads to balance meeting distribution among OS team members. Coordinate with the city and operations teams to resolve scheduling conflicts or discrepancies promptly. Track meeting outcomes and maintain accurate records of scheduled, completed, and rescheduled meetings. Provide daily and weekly reports on meeting assignments, attendance, and performance metrics. Communicate changes, feedback, or scheduling issues to the relevant team members in a timely manner. Continuously optimize scheduling processes to i...

Leading BPO in Mumbai Hiring for Sr Quality Analyst US Healthcare Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO BPO Only Graduate 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: Lead quality initiatives, implement Six Sigma methodologies. Conduct call audits, analyze results with Pareto charts & Fishbones. Monitor calls for compliance, identify improvement opportunities. Mail your cv at simmi@hiresquad.in or call a 8467054123

Urgent Hiring for Call Auditor for Job Hai II Infoedge II Noida Location Title: Auditor Required Educational Qualification: Any Graduate or Postgraduate Desired Experience: 2 - 6 years Job Description: Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation. Should have a critical eye, honesty and Integrity. Hold onto values in the face of resistance. Required Skills: Excellent communication both verbal and written Documentation and calling skills Desired Skills: Call and Documents Auditing Data management and analytic

Monitoring and evaluating inbound and outbound calls and emails according to the criteria set by the supplier in accordance with Client requirement. Documenting quality issues and performance measure for management review and providing information to assist in agent feedback and formal education processes and, Sharing results with Team Leads (and Operations Leader, if appropriate) to help provide individualized feedback to agents Provide Quality evaluation report to Client & track actions taken for improvement Perform transactional audit through recorded calls, remote or SBS, internal error checking, data scrubbings, calibration and Quality certification process. Qualifications: - Graduate/P...

Walkin Drive For Sales Auditor- InfoEdge-Job Hai Date : 21st July (Friday) Timings: 9.30 am - 4.00 pm Venue: : ETT 9th Floor Sector 132 Noida. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behavi...

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. ...

Requirements:- Must have knowledge of Auditing Calls. Must know about 7QC tools Must be working as Quality Analyst for atleast 1 Year. Hiring for Malayalam and English Language 6 days working and 1 rotational off Shift timings: 10 AM to 7PM. Office Address:- Sector 44, Gurugram.

Hiring for Quality analyst. International voice Quality Experience only. Looking for Immediate joiners to 30days. Role & responsibilities Monitor and evaluate international voice calls to ensure adherence to quality standards. Provide constructive feedback and coaching to agents to improve call handling and customer experience. Analyze call trends and prepare quality reports for internal and client review. Collaborate with operations and training teams to implement quality improvement initiatives. Ensure compliance with client-specific guidelines, SLAs, and regulatory requirements. Participate in calibration sessions with clients and internal stakeholders. Preferred candidate profile Graduat...

Key Responsibilities: Graduate with minimum 2 years experience of Contact Center. Atleast 2 years experience in call quality function. Excellent spoken and written communication skills for English. Must have experience into Call Monitoring & Call Monitoring Exposure to Six Sigma techniques along with one completed project would be added advantage Exposure to MS Power point, Visio, Micro Strategy would be an added advantage Perform root cause analysis (RCA) to identify underlying issues and recommend corrective actions. Collaborate with the operations team to ensure adherence to quality standards and client requirements. Monitor key performance indicators (KPIs) and provide insights to optimi...