875 Call Audit Jobs - Page 2

Candidate must have atleast 1-2 yrs in US travel process Required Candidate profile excellentcommunication skills

Job Description Quality Auditor We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup. Key Responsibilities: Conduct audits of calls, emails, chats, and complaint audits. Identify gaps, share feedback with agents/teams, and suggest improvements. Maintain audit reports and highlight key findings for management. Provide coaching support to improve customer interactions and compliance. Ensure adherence to processes, policies, and regulatory standards. Requirements: Graduate degree or equivalent experience. Prior QA/auditing experience, preferably in BPO /cu...

As a QA - International Voice professional in Hyderabad, you will be responsible for: - Conducting thorough call audits to ensure quality and compliance with international voice process standards. - Performing quality checks on calls to identify areas for improvement and implementing corrective actions. - Monitoring calls to ensure adherence to international voice process guidelines and standards. - Collaborating with team members to resolve quality-related issues and improve overall call quality. - Developing and maintaining quality metrics and reports to track performance and identify areas for improvement. Qualifications required for this role: - 4-8 years of experience in a QA - Internat...

4-7 years of experience in BPO with at least 2 years as a Team Leader. Manage day-to-day operations of the team and ensure achievement of SLA and KPI targets (quality, productivity, attendance, and customer satisfaction). Required Candidate profile Sound understanding of BPO metrics AHT, CSAT, Attrition, Shrinkage, etc. Ability to handle pressure, multitask, and meet deadlines Proficient in MS Office (Excel, PowerPoint, Word).

Audit inbound and outbound sales calls for quality and compliance. Share feedback and support agents through coaching sessions. Prepare quality reports and highlight improvement areas. Participate in call calibrations and ensure process alignment.

About company: South India's leading Real estate company is hiring Call Audit professionals. Casagrand Builder Private Limited is a real estate enterprise committed to building aspirations and delivering value. In the last seventeen years, we have developed over 30 million sqft of prime residential real estate across Chennai, Bengaluru, and Coimbatore. Over 22,000 happy families across 125+ landmark properties stand testimony to our commitment. Desired Candidate Profile: Male / Female Candidates with Good Exposure from Call Audit background Minimum 1 - 3 years Job Description : Good communication Skill. Should have adequate experience in Call Audits. Excellent Knowledge in Excel Immediate jo...

Globiva is Hiring Quality Team Lead (Insurance Sales Process) Location: Gurgaon (Haryana) Shift: Day Shift Working Days: 6 Days (1 rotational off) Process: Insurance Sales (Voice Process) Job Description: Globiva is looking for an experienced Quality Team Lead to manage and guide the quality team for our Insurance Sales process. The ideal candidate should have strong experience in quality audits, team management, 7 QC tools, and call calibration, along with the ability to drive process improvement and maintain high-quality performance standards. Key Responsibilities: Lead and mentor a team of Quality Analysts for the Insurance Sales process. Monitor and evaluate call audits to ensure complia...

Globiva is Hiring Quality Analyst (Insurance Sales Process) Location: Sector 18, Gurgaon Process: Insurance Sales (Voice Process) Working Days: 6 Days (1 rotational off) Shift: Day Shift Job Description: We are looking for an experienced Quality Analyst to join our Insurance Sales process at Globiva. The ideal candidate should have a strong background in sales call auditing, 7 QC tools, and call calibration to ensure high-quality performance across the team. Key Responsibilities: Conduct call audits to assess quality and compliance in the Insurance Sales process. Identify errors, improvement areas, and provide constructive feedback to agents. Participate in calibration sessions with operatio...

Must have Min 1.5yrs exp as a Quality Analyst/ Process Trainer from US Healthcare Process BPO. Graduated in B Pharma/ M Pharma Well Versed with Quality QC Metrics/ TNA TNI US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Quality Analyst - Chat Process- Ecommerce Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent per...

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. ...

Job Title Video Quality Editor Onsite working: Mumbai EC-Council is the worlds largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 400,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide. www.eccouncil.org Position Overview: A Video Quality Editor (VQE) is a core member of the Operations team and reports directly to the Project Manager. They keep a close eye on video production quality and make sure that the final content is error free and is of...

Key Responsibilities: Ability to seamlessly manage conflicts. Proficiency in MS Excel required. Self-motivator Positive attitude & Flexible Ability to perform with minimum supervision Excellent communication and interpersonal skills Education & Experience: Minimum 1 year of experience as a Quality Analyst/Quality Auditor/Call Auditor. Positive attitude Flexible & Aggressive Excellent communication skills (Spoken and Written) Work independently with little supervision in a fast-paced agency environment Goal oriented; have a burning desire to be successful Graduate in any field or higher education is a plus Strong work ethic Comfortable working in a fast-paced, rapidly changing environment Mus...

Responsibilities: * Conduct call audits & calibrations * Provide feedback on performance improvement * Monitor calls for quality assurance * Analyze call data for trends & insights * Ensure compliance with industry standards Work from home Health insurance Provident fund

Role & responsibilities Develop and maintain strong relationships with bank partners to drive sales of life insurance products. Conduct regular training sessions for bank staff to ensure they are well-versed in our product offerings. Achieve sales targets and ensure growth in the bancassurance channel. Provide exceptional customer service and support to bank partners and clients. Analyze market trends and competitor activities to identify new business opportunities. Preferred candidate profile 1. Would prefer candidate with Min 6 months - 4 year of experience in Banca Sales. 2. Min experience of 6 months in current organization (only Insurance). 3. Currently on CTC of 2 to max 4.05 Lacs.

Conduct call audits to ensure quality standards are met. Provide feedback to agents on their performance during calls. Perform quality audits to identify areas of improvement. Utilize Excel skills for data analysis and reporting. Monitor calls to assess agent adherence to process guidelines. Desired Candidate Profile 0.6 - 1 year of experience in BPO or customer service industry. Strong understanding of call audit, call monitoring, and quality audit processes. Excellent communication skills with ability to provide constructive feedback effectively. Proficiency in using tools such as Excel for data analysis and reporting. share your resume at 8527043535 (Abhishek)

Roles and Responsibilities: Develop and maintain internal support and call center quality standards Review a subset of sales agents' interactions (calls, emails, chats, etc.) Provide meaningful and constructive feedback on evaluations Discuss and explain feedback with agents in regular meetings Create strategies to improve support KPIs Assist agents in enhancing their performance through specific guidance and ongoing support Identify training and onboarding needs and initiate related projects Generate reports that reflect support performance Report the support teams performance to senior management Participate in calibration sessions to ensure consistency in internal evaluations Contribute p...

Responsibilities: * Conduct call audits with focus on quality monitoring and feedback * Ensure compliance with industry standards during quality audits * Monitor calls for quality assurance * Customer satisfaction and support performance improvement.

Role & responsibilities : Perform call audits for Kotak Mahindra Banks general insurance sales process Ensure compliance with process guidelines and product communication standards Share quality feedback and coach agents based on error trends Identify gaps and support training teams in improvement planning Maintain daily, weekly, and monthly QA reports Preferred candidate profile 6 months to 2 years of experience as QA in life or health insurance sales process Prior exposure to voice audits in BFSI preferred Immediate joiners only CIBIL score must be 650+ Qualification: HSC / Graduate Excellent communication, attention to detail, and process understanding

Hiring For Quality Analyst Experience 2+years in Quality Analyst Call Monitoring, Call Calibration, Call Quality. Candidate must have International voice experience Qualification- Any Graduate Package upto 6LPA 5 Days working & Rotational Shift For more Information Contact Priyanka 9366772439 mail id priyanka@manningconsulting.in

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Monitor calls for quality assurance purposes, providing feedback to agents as needed. Perform quality checks on calls to identify areas of improvement. Utilize QC tools and quality monitoring techniques to evaluate agent performance. Participate in call calibrations to align with team members' expectations.

Role Purpose: To establish and maintain the gold standard for sales conversations at NxtWave, and to serve as the core human intelligence driving the development of our next-generation AI-powered call auditing platform. About the Role: We are looking for sharp, analytical, and detail-oriented individuals to form the founding team of our new Sales Quality division. With over 4,000 sales calls happening daily, ensuring consistent quality is paramount to our success. In this role, you will start by manually auditing sales calls to become a deep subject matter expert on what a successful conversation at NxtWave looks like. But this is not a typical, manual QA job. Your primary mission is to use ...

Urgent Hiring For Quality Analyst (Only from US Travel Domain) language - English and Spanish OR Both Excellent Communication Skills . Location: Delhi, Gurgaon Sal: up to 40k Experience 1to 5years Relevant CAB OR TA HR Alka 7991129288 Required Candidate profile Candidate should be relevant experience Should be Travel Domain comfortable with night shift

Role Purpose: To lead the execution of sales audit projects and mentor a team of Sales Quality Analysts, ensuring the meticulous application of quality standards and contributing key insights to the development of our AI-powered auditing platform. About the Role: We are looking for a highly skilled and detail-oriented Associate Manager - Sales Quality to join our team. This role is a perfect blend of hands-on auditing and emerging leadership. You will be responsible for leading end-to-end audit projects, ensuring the highest standards of accuracy and rigor. Concurrently, you will serve as a team lead, guiding junior analysts, providing them with constructive feedback, and ensuring the team's...

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Monitor calls for adherence to process guidelines, product knowledge, and customer service excellence. Identify areas of improvement and provide feedback to agents. Collaborate with team members to resolve issues and improve overall performance.