1146 Call Audit Jobs - Page 2

Join FatakPay Digital Pvt Ltd as a Call Quality Analyst! Monitor and evaluate calls, ensure compliance, provide feedback, and enhance customer experience through quality insights. 2–3 years’ experience and strong analytical skills required.

Role - Quality Analyst | Service desk Exp - Any graduate with 2 years of exp Skill - Service desk | Technical Support | Call audit | Quality audits Loc - Pune 24*7 shifts Budget - 5-7 LPA + variables 5 days working 2 days rotational off | WFO | Both ways Cabs Hr Teena 9116324602

Job Description : Quality Analyst RESPONSIBLE FOR IMPROVING THE QUALITY THROUGH VARIOUS PROCESS CORRECTIONS AND MEETING THE GOALS AS REQUIRED BY THE TEAM THROUGH CALL MONITORING AND PROVIDING ACTIONABLE INSIGHT MEASURE THE COMPLIANCE AGAINST ESTABLISHED OR DESIGNED EXPECTATIONS OF TELECALLER BEHAVIOUR ROLES AND RESPONSIBILITIES:- IMPLEMENT AND MONITOR CALL RECORDINGS AND PERFORMANCE TO ACCESS FUNCTIONALITY, RELIABILITY AND QUALITY OF THE SALES PROCESS SHOULD BE ABLE TO LEAD AND MANAGE NEW IMPLEMENTATION IN QUALITY PROCESS To IMPROVE METRICS CONSISTENTLY CONDUCT CALIBRATION SESSIONS WITH THE TELECALLERS AND TEAM LEADERS TO ENSURE SCORING IS APPROPRIATE AUDIT THE REQUIRED NUMBER OF CALLS FOR T...

Roles and Responsibilities: • Listen to and analyze recorded or live sales calls. • Evaluate calls based on predefined quality metrics, including adherence to scripts, product knowledge, customer engagement, and closing techniques. • Track and report on individual and team performance metrics, identifying trends and areas for improvement. • Provide weekly, monthly, and quarterly reports on call quality and key performance indicators. • Conduct regular feedback sessions with sales representatives, offering constructive insights and actionable improvement tips. • Assist in developing and enhancing call scripts, quality checklists, and sales playbooks. • Partner with team leaders (TL) in leadin...

To execute, manage process and drive continuous improvements. The Pod Leads besides being the PoCs for the process and manage a set of people, wil be expected to process cases on regular basis to keep themselves updated with any and al process related procedures. Therefore, the role wil require candidates with a high degree of ownership and process improvement expertise. Must have skills/ qualifications Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies End-to-end ownership of the team. Manage efficiency & effectiveness of the...

** 2-4 Yrs Exp in US Call Quality Audit ** . - Audit Calls & Measure Quality Score - Check Agent Behavior & Give Feedback - Customer C-SAT & NPS Analysis - Maintain Quality Standards . DON'T APPLY VIA NAUKRI Call 022-4614-1600 W/App CV: 888-464-3032 Required Candidate profile 2-4 Yrs of Exp in US Voice Call Quality Audit - REQUIRED ---- Excellent Spoken English - REQ Must have Personal Laptop + Wi-Fi Mon-Fri Part-Time: 1-2 Hours/Day Permanent WFH WhatsApp CV: 888-464-3032 Perks and benefits Part-Time: 1-2 Hours/Day Permanent WFH

Quality Analyst Airoli | Inbound L2 Escalation Location: Airoli (Navi Mumbai) Shift: General Shift Offs: Rotational Process: Inbound Customer Service – L2 Escalations Job Description Conduct call audits for inbound customer service and L2 escalation calls Monitor and evaluate BQ , PKT , and overall call quality Utilize QC tools to track performance and identify gaps Provide feedback, coaching, and quality insights to improve agent performance Ensure compliance with process guidelines and quality standards Prepare quality reports and support continuous improvement initiatives Requirements Experience as a Quality Analyst in inbound customer service Strong knowledge of call auditing , BQ , PKT ...

Greetings From Ishmeet Consultant !! Hiring for Quality Analyst Profile Salary Upto 8lpa Noida Location Call Simran at 9212535259 for more information. Note :- Looking for International Voice Exp.

Greetings From Ishmeet Consultant !! Hiring for Quality Analyst Profile Salary Upto 8lpa Noida Location Call Simran at 9212535259 for more information. Note :- Looking for International Voice Exp.

Walk In Interview scheduled on Saturday 20-Dec-2025. Report between 10 to 11 AM. Carry your resume. We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup. Key Responsibilities: Conduct audits of calls, emails, chats, and complaint audits. Identify gaps, share feedback with agents/teams, and suggest improvements. Maintain audit reports and highlight key findings for management. Provide coaching support to improve customer interactions and compliance. Ensure adherence to processes, policies, and regulatory standards. Requirements: Graduate degree or equiva...

We are looking for Process monitoring analyst for Gurgaon Location Candidates should have experience in call monitoring and call audit. Role Purpose This role is responsible for Review of Internal process as per defined guidelines to identify deficiency if any, highlight issues to the process owners. Monitoring and evaluation basis the pre-defined policies by Risk and publishing of agreed MIS for Stakeholders. Role Accountability 1. Monitoring and evaluation basis pre-defined policies by Risk 2. Share feedback/ error with stakeholders as per the audit findings 3. Field visit to conduct monitoring (need based) 4. Liaison with the frontline team for sharing feedback on monitored transactions 5...

To execute, manage process and drive continuous improvements. The Pod Leads besides being the PoCs for the process and manage a set of people, wil be expected to process cases on regular basis to keep themselves updated with any and al process related procedures. Therefore, the role wil require candidates with a high degree of ownership and process improvement expertise. Must have skills/ qualifications Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies End-to-end ownership of the team. Manage efficiency & effectiveness of the...

Role Overview: You will be responsible for call audit, both live and recorded calls, in a team setting. Your role will involve assessing the team's performance based on call duration, number of calls audited, and adherence to Average Handling Time (AHT) standards. You will also be involved in call calibration and sharing feedback with team members. Key Responsibilities: - Conducting call audits for both live and recorded calls - Monitoring team's performance metrics such as call duration and AHT - Sharing feedback with team members on call quality and performance - Participating in call calibration sessions - Maintaining records of number of calls audited - Ensuring adherence to quality stan...

Quality analyst of BPO who can listen to the agents calls and share feedbacks Should be a confident communicator and be able to build rapport with the team High performance delivery on all quality parameters, Call Auditing and Evaluation Conduct audits and feedback for all the agents with the objective of improving agents Adaptive Capacity, Self-Starter/Initiator, Coachable, Metrics Capable person required Quality/Accuracy Critical Thinker/Problem-Solver and accountability should indeed Need to do call barging and auditing and Monitor the division calls Work with TL and moderators on ways to improve performance KPIs Investigate errors and conduct sample moderation calls for agents Calls out ...

Urgent Hiring | Tele Quality Analyst / Call Auditor | Chennai Company: Casagrand Builder Private Limited Location: Chennai, Tamil Nadu Experience: 2 4 Years Shift: General Shift Gender Preference: Male & Female Languages Required: Tamil, Telugu, English Job Description: We are hiring an experienced Tele Quality Analyst / Call Auditor to monitor and enhance the quality performance of our telecalling team. The candidate should have strong analytical skills, call auditing expertise, and prior experience in a BPO or telemarketing environment. Key Responsibilities: Monitor inbound and outbound calls for quality and process compliance Evaluate telecaller performance on communication, call handling...

Quality Analyst - International BPO 5 Days Working Graduate Rotational Shift Quality Analyst Salary up to 6.5lpa - 7.5lpa Must have exp. as a Quality Analyst in International BPO ( Banking Domain Mandate) Location - Hyderabad / Bangalore Required Candidate profile Banking Exp Mand WhatsApp - 8750557705 (No Call) Apply Here: https://docs.google.com/forms/d/e/1FAIpQLSdOVDa_K-os31HMiKEty4BW3VsNRm72mdt26npFPqovYu6Anw/viewform Email - qualitydemographic@gmail.com

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Analyze calls to identify areas for improvement and provide feedback to agents. Monitor call quality and analyze data to measure performance against targets. Develop and maintain processes for monitoring and improving call center operations. Collaborate with team members to resolve issues and improve overall efficiency.

We are hiring a Call Quality Analyst with experience in the BPO industry. Experience in insurance or BFSI is an added advantage. The role involves end-to-end QA, monitoring calls, and ensuring quality standards are met.

Role & responsibilities Roles and responsibilities: • Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors • Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation. • Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor. • Will be responsibility to meet Quality related service level monthly • Randomly monitor calls to ensure Client/TP standards are maintained. • Need to manage BAU, Business intellig...

Hiring For a Quality Manager - International BPO - Salary Up to 15 LPA 5 Days Working Rotational Shift Salary up to 15 LPA JOB Location - Kolkata Must Have 1 Year Experience as a Quality Manager Required Candidate profile Whatsapp: 8750557705 (No Calls) Apply Here: https://docs.google.com/forms/d/e/1FAIpQLSdOVDa_K-os31HMiKEty4BW3VsNRm72mdt26npFPqovYu6Anw/viewform Email Ur CV - Qualitydemographic@gmail.com

Job Description: Trainer Location: Bangalore Department: Learning & Development / Inside Sales Experience: 4-7 Years About NoBroker NoBroker is Indias first and only PropTech Unicorn, transforming the real estate industry with technology-driven, brokerage-free solutions. We enable customers to buy, sell, rent, and manage properties without middlemen, offering a seamless, transparent, and cost-efficient experience. With over 35 million+ users, NoBroker operates in major cities and continues to disrupt the real estate ecosystem with innovation, scale, and customer-centric products. About the Role We are hiring an experienced Trainer to lead capability building for our Inside Sales teams. The i...

Role Overview: You will be joining our team in Noida as a Sr Associate/Asst Manager - Quality Analyst. Your main responsibility will be to ensure the highest standards of quality in our Contact Centre Operations. You will play a crucial role in driving business growth and excellence by conducting call audits, analyzing metrics, and leading quality improvement initiatives. Key Responsibilities: - Conduct call audits and quality checks to maintain quality standards - Analyze call centre metrics and generate reports for identifying areas of improvement - Develop and execute quality improvement plans to enhance business excellence - Collaborate with the team for smooth day-to-day operations - Id...

Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a Quality analyst on papers. Proficient in MS Office. Excellent analytical and listening skills. Walk-in -- Monday to Saturday (10 am to 4 pm) Contact person and details: Kamolika: 8925881711 Email-Komolika.RoyChoudhury@imarque.co.in Address: iMarque Soluti...

Job Description APM Quality Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members. Provide Training and Quality support, development of metrics and dashboards in line with customer requirements Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics Accurately capture the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation Profile...

Roles and Responsibilities Conduct call audits to ensure compliance with quality standards and regulations. Monitor calls for quality assurance, identifying areas of improvement and providing feedback to agents. Perform call calibration exercises to align agent performance with industry standards. Analyze data from various sources (e.g., CRM systems) to identify trends and opportunities for process improvements. Collaborate with team members to resolve issues related to call quality, customer satisfaction, or other operational concerns. Desired Candidate Profile 1-2 years of experience in a similar role within the BPO/call center industry. Strong understanding of call auditing, call monitori...