882 Call Audit Jobs - Page 14

Hiring for a Quality Analyst (technical Voice support) Skills - Hands-on exp in Service Desk domain and auditing calls Minimum 2 years exp as a QA CTC - Up to 6LPA Location - Pune Graduates only US Shifts Immediate joiners DM - 8529546798 (Divisha)

Hiring for Quality Analyst Designation: Quality Analyst Shifts : Night Shifts Exp : Minimum 2 years of experience required Budget : 6.5 LPA (including 10% variable pay) Location- Ambattur, Chennai Please call Hemant 9715166618 for more info. Responsibilities for Quality Analyst Conduct regular evaluations of technical support interactions, to assess adherence to quality standards and service level agreements (SLAs). Identify trends, patterns, and recurring issues in customer interactions, and provide actionable insights to management for process improvements and training initiatives. Develop and implement quality assurance (QA) processes, guidelines, and evaluation criteria to ensure consist...

Greetings !! Hope you all are doing well ! Hiring For Quality Analyst Service Desk Role at Pune & Bangalore Location Candidates residing in Pune or Bangalore or open for relocation post Selection can apply for same. *Kindly note this a work from office role. *1 Year International Call Quality analyst Experience is mandatory. Minimum 2 years of relevant experience (i.e L1 helpdesk / tech support process) including at least one year as a quality auditor Profile - Quality Analyst (Voice) Qualification :- * Graduates Willingness to work in rotational shifts Working days -5 Salary - Upto Rs 6 LPA For Pune Location Salary - Upto Rs 7 LPA For Bnagalore Location Technical Skills - General support kn...

Job Role: Quality Analyst & Trainer Location: Lucknow & Kolkata Salary Package: 20K-26K Work from office Qualifications: Education: Any Bachelor's degree Experience: 6 months or above of experience in compliance, with a focus on data analysis and in training and development, with a focus on process training, in BPO (Customer Service) sector Skills: Strong understanding of organizational processes, workflows, and best practices Excellent communication, presentation, and facilitation skills Proficiency in Quality methodologies, tools, and technologies Analytical mindset with the ability to evaluate, assess and improve process and the outcomes MS-Office & G-Suite proficiency Collaborative, adap...

Required Skills and Experience 4+ Years of experience in service desk quality analyst. Improve the quality of the process by implementing Defect Prevention methodologies, identifying wastes and driving process improvement actions. Create a quality culture, keeping people focused on understanding the customer's needs Come up with solutions that address or exceed customer's needs and expectations Initiate changes in procedures to continually improve performance Own and drive the Quality Call Process (call monitoring) and ensure feedback is being given. Own and drive the Documentation Check Process (ticket checks) and ensure feedback is being given. Ensure team is focused on updating tickets fr...

Experience: 2 - 6 Years Preferred Candidate Location: South Delhi, Ghaziabad, Noida, Greater Noida Education: Any Graduate - Any Specialization, PG - Any PG Course Other Certification: For QA-English - No certification required No of openings: 4 Industry Type: BPO Role: Quality Analyst Shift: US Shifts Role Overview We are seeking a full-time, on-site Quality Analyst to monitor English calls. Key Responsibilities: Should have strong oral & written communication in English language Should be target oriented Ability to provide clear guidance and direction to the associates for performance improvement. Ability to monitor calls and provide feedback with coaching advice. Should be known to qualit...

About Info Edge InfoEdge's mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to e...

Manager - Sales Quality (AI-Powered Auditing) Role Purpose: To lead, build, and scale NxtWave's Sales Quality function. This role is responsible for establishing the strategic direction for call auditing, managing a team of quality analysts, and acting as the primary stakeholder in the development of our AI-powered auditing platform to drive sales excellence. About the Role: We are seeking an experienced and strategic leader to become the Manager of our new Sales Quality division. You will be responsible for building this critical function from the ground up, hiring and mentoring a team of quality analysts, and setting the gold standard for sales conversations at NxtWave. This is a manageria...

Process Trainer: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Process Trainer Is mandatory. CTC Upto 4 LPA Quality Analyst: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Quality Analyst Is mandatory. CTC Upto 3.8 LPA Assistant Manager Training Minimum 6 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As An Assistant Manager Training is mandatory. CTC upto 6 LPA Experience From E- Commerce Process in Call Center BPO is Added Advantage BPO (Call Center) Experience is Mandatory For All The Mentioned Roles. Graduation Is Mandato...

Warm Greetings from Rivera Manpower Services! We are hiring for the role of Senior Analyst (Service Support Associate) in the US Healthcare Insurance process. Location: [Bangalore] Shift: US Shifts Experience: Minimum 4+ years in International Voice with specific experience in Insurance / Healthcare (mandatory) / Banking /financial Services Voice can apply Qualification: Graduate (15 years of education 10+2+3) Requirements: Minimum 4 years of international voice experience in Insurance / Healthcare domain Strong client servicing and stakeholder management background Excellent verbal & written communication skills In-depth knowledge of US Healthcare Insurance regulations Proactive and self-dr...

Hello Job Seekers, We are hiring for Quality Analyst for Bangalore location and Lucknow for one of the multinational BPO. Please go through the job description - Job Posting: Quality Analyst Location: Bangalore, Kudlugate (GNR) and Shivaji Nagar (EH) Salary: Upto 5.5 LPA (based on experience) Experience: 4+ years in BPO Quality (with at least 1 year as a Quality Analyst) Job Posting: Quality Analyst Location: Lucknow Salary: Upto 3.5 LPA (based on experience) Experience: 3+ years in BPO Quality (with at least 1 year as a Quality Analyst) Job Roles and Responsibilties - Monitor and Evaluate Interactions: Assess customer calls, emails, chats, and other communication channels for adherence to q...

Minimum of 2-year experience as a Sales QA Age not more than 28 years

Role – Quality Analyst Location –Pune Day shift 6 Days working Graduates/ Post Graduates Experience of minimum 2 years Number of positions open for QA are 2. Budget – 4.5 to 4.8 LPA Required Candidate profile (Quality/Operations) within the defined deadline of identifying the defects and analyses the root causes for the defects identified through the audits using basic quality tools.

Minimum of 2-year experience as a Sales QA Age not more than 28 years

Quality Analyst (Chat & Voice Audits) Skill-ATA Reports, Prepare Dashboards, Change Request, Audits, Problem Tickets, Service Requests Exp-3.5+ Yrs(Relevant in QA) Pkg-7 LPA Loc-Noida Notice period-Upto to 30 Days Send CV: riya.imaginators@gmail.com Required Candidate profile Note:- Hiring exclusively for International BPO Quality Analyst Talent Not looking for Testing QAs

Position: Quality Auditor Customer Service & Collections Department: Quality Assurance Reports To: Sr. Operations Manager Qualification: Graduate Experience : 1 to 2 years experience in Quality auditing of customer service or collection Key Responsibilities: Audit Communication Channels: Review recorded calls, email, and other customer interactions from CS and Collections teams for quality, compliance, tone, and adherence to internal policies. Performance Evaluation: Score and evaluate agent performance based on pre-defined quality metrics and provide actionable feedback. Compliance Monitoring: Ensure communications meet regulatory and legal standards (e.g., RBI etc). Reporting & Analysis: I...

Hello, Greeting from Kotak Life Insurance!! Job Location - Goregaon East Job Role - Quality Analyst Contact Person - 8369252270 (Sangita Mandal) Interested candidate can share their resume at "kli.sangita-manadal@kotak.com" KEY RESPONSIBILITIES: Conduct quality evaluations on pre-defined quality parameters Share qualitative feedback Publish desired & required reports Conduct process audits to ensure the overall health of the process. Undertake sample detractor calling in NPS to check VOC of customers and suggest for improvements, if any Conduct calibration Suggest & conduct/ Facilitate any trainings if need be for your process. Basis the quality evaluations conduct Plan of action Conduct moc...

Supervisor, Customer Experience Job Responsibilities : Min. 4+ years of overall experience in call center work, with 2 years of experience as a Team leader Should have managed team size of min. 20-25 HC. Experience/exposure to work for US clients (Call center/Backend) . Good communication and interpersonal skills Good knowledge of MS Outlook, MS Excel and, MS PowerPoint Creating Report, dashboard, manage bottom quartile team members. Aware on feedback mechanism and performance improvements. Provide inputs on process improvement and opportunities. Ready to work in US time zone and flexible with shifts. Ready to work additional hours as and when required.

6 days working Day shifts Must have experience as QA of 1 year on papers. must be a graduate.

We are seeking a detail-oriented and experienced Quality Analyst to evaluate and ensure the delivery of high-quality customer service in our international voice contact center. The ideal candidate will monitor calls, identify process gaps, and collaborate with stakeholders to drive continuous service improvement. Key Responsibilities: Monitor and evaluate inbound and outbound calls for quality, compliance, and customer service standards. Identify coaching needs and provide actionable feedback to agents for performance improvement. Conduct root cause analysis on quality issues and recommend process enhancements. Collaborate with Team Leads and Trainers to address quality gaps through targeted...

Role & responsibilities Review Inbound and Outbound calls for call quality basis set parameters and ensure completion of daily targets on call observation Review Quality parameters and make changes whenever necessary in consultation with Operations Provide quality metric analysis on compliance scores, Customer Satisfaction, first call resolution of inbound agent Provide root cause analysis on program, team and agent level identified opportunities Provide recommended intervention activities to address quality metric opportunities identified Provide training agenda feedback on nesting quality metric performance Provide analysis on other operational metrics such as average handle time, emails p...

Email your resume to Raveena@wissenpro.com or call/WhatsApp at 703-204-6318 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionab...

We at Pine Labs are looking for those who share our core belief - "Every Day is Game Day . We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Role Purpose: We are hiring for the role of Lead Quality Assurance - Vernacular. This is an Individual Contributor role reporting into the Service Quality Manager. In your role, you'll be instrumental in advancing our mission by driving service quality assurance & process excellence The responsibilities we entrust you with • A: Transactional quality assessment & feedback/ coaching for the aligned team members. B: Monthly and weekly TNI sessions for the ta...

We at Pine Labs are looking for those who share our core belief - Every Day is Game Day . We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Role Purpose A Quality Assurance (QA) professional ensures service quality and compliance within environment. They monitor and evaluate customer interactions, analyze performance data, provide feedback, and contribute to training and process improvement initiatives. Their goal is to enhance customer satisfaction, efficiency, and adherence to company standards and regulations. The responsibilities we entrust you with Monitoring and Evaluation: Assessing cus...

Hi Dear, We are hiring for Senior Customer Service Specialist role for Gurgaon Sector 48 Location. 5 days Work from office Night shift- ( 7 PM to 4 AM and 10 PM to 7 AM ) 2 way cab facility available in hiring zone Year of experience required- 5 to 8 Year If interested please share your resume to skakkar@peoplescout.com or 8077360738 Below are roles and responsibilities: 1. Ensure timely and accurate service delivery as per client standards 2. Ensure consistent productivity & and accuracy performance as per team requirements 3. Prompt response to queries from Internal or External stakeholders 4. Taking ownership of reporting work in the process 5. Review and suggest updates for Standard Oper...