882 Call Audit Jobs - Page 13

Role & responsibilities Managing a team of quality auditors. Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Perform Pareto analysis and CSAT calculations to identify areas for improvement. Utilize QC tools such as 7QC, TNI, and other quality management tools. Develop and implement quality improvement initiatives using techniques like Six Sigma Quality and Lean Methodologies. Collaborate with team members to resolve customer complaints and improve overall call calibration processes. Proficiency in quality monitoring tools and software. Ability to work in a fast-paced environment and manage multiple priorities. Proficient in MS Office Suite (...

Interested Candidates can directly come for the f2f Interview at the given address- Unit no508,5th floor,Welldone Techpark Gurgaon,Haryana Or you can watsapp your resume at 9910689164 Roles and Responsibilities Conduct quality audits to ensure compliance with industry standards and company policies. Monitor calls to identify areas of improvement in customer service, sales techniques, and product knowledge. Perform call monitoring and analysis to provide feedback to agents on their performance. Develop and implement effective quality control processes to maintain high-quality services. Collaborate with team members to resolve issues and improve overall process efficiency.

We are seeking a highly skilled and detail-oriented Quality Analyst (QA) with prior experience in BPO Voice processes and strong knowledge of the Website Selling Process . The QA will be responsible for monitoring, evaluating, and improving the quality of calls to ensure compliance with process guidelines, enhance customer experience, and drive business results. Key Responsibilities: Monitor and evaluate inbound and outbound voice calls of telesales/website selling process. Assess call quality against defined parameters such as sales pitch, process adherence, customer handling, objection management, and closure techniques. Identify gaps in communication, process compliance, and sales techniq...

Hiring For Domestic BPO Trainer Location: Mohali Minimum 1 year experience as Trainer in BPO (on-paper) Salary: Up to 4 LPA Qualification: Graduation Working Days: 6 Days/Week Rotational Shifts/ Rotational Off Good Communication Skills Required Candidate profile How to Apply: Send your updated resume: sanjna.sandhu@skywaysolution.in or call:7696616371 HR Sanjna Sandhu

Location - Vizag Exp: 3-6 yrs Audit sales calls & CRM entries Track conversion & compliance metrics Provide QA feedback & training inputs Must know English + Telugu CRM tools (Zoho/Salesforce) Ensure process adherence & quality reports Perks and benefits ESOPs, PF, ESIC, Health Insurance, etc

- Responsible for audit call reports and identify errors. - Capable of identifying gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls. Required Candidate profile -Should have Excellent Writing Skills -Call Monitoring / Call Barging / Give Feedbacks to the Agents - Customer service or sales experience would be a plus

Send resume: Raveena@wissenpro.com | Call: 70320 46318 Role: Manager Quality / Training & Quality Manager Role and Key Responsibilities: Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement an...

Position Title: Quality Analyst Banking/BFSI Contact Centre Location: Turbhe, Navi Mumbai Role Overview: We are hiring a Quality Analyst with hands-on experience in auditing banking/BFSI sales or service calls . The role involves monitoring interactions, ensuring compliance, and driving improvements in service quality and customer satisfaction. Key Responsibilities: Audit sales/service calls, chats, and emails to ensure compliance and quality standards. Evaluate agent performance using quality metrics and provide feedback. Prepare reports highlighting trends, gaps, and improvement areas. Collaborate with managers/trainers to implement corrective actions. Support process improvement initiativ...

Key Responsibilities: Ability to seamlessly manage conflicts. Proficiency in MS Excel required. Self-motivator Positive attitude & Flexible Ability to perform with minimum supervision Excellent communication and interpersonal skills Education & Experience: Minimum 1 year of experience as a Quality Analyst/Quality Auditor/Call Auditor. Positive attitude Flexible & Aggressive Excellent communication skills (Spoken and Written) Work independently with little supervision in a fast-paced agency environment Goal oriented; have a burning desire to be successful Graduate in any field or higher education is a plus Strong work ethic Comfortable working in a fast-paced, rapidly changing environment Mus...

About The Role Job Title: SQ-Quality Analyst-Service Department/Group: Service Quality Location: Noida, Mumbai, Bangalore, Hyderabad Will Train Applicant(s): Yes About The Role Role and Responsibilities Manage and monitor operational activities related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality reviews). Regularly conduct audits and participate in regular structured interventions. Ensure the team managed is calibrated on the requisite benchmark. Execute periodic projects having a direct linkage to improvement in productivity, increased throughput, and reduction in costs, improving quality and net p...

Department/Group: Service Quality Will Train Applicant(s):Yes Role and Responsibilities Manage and monitor operational activities related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality reviews). Regularly conduct audits and participate in regular structured interventions. Ensure the team managed is calibrated on the requisite benchmark. Execute periodic projects having a direct linkage to improvement in productivity, increased throughput, and reduction in costs, improving quality and net promoter score. Develop and implement appropriate training related to quality policies, procedures and processes and...

- Responsible for audit call reports and identify errors. - Capable of identifying gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls. Required Candidate profile -Should have Excellent Writing Skills -Call Monitoring / Call Barging / Give Feedbacks to the Agents - Customer service or sales experience would be a plus

- Responsible for audit call reports and identify errors. - Capable of identifying gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls. Required Candidate profile -Should have Excellent Writing Skills -Call Monitoring / Call Barging / Give Feedbacks to the Agents - Customer service or sales experience would be a plus

French Quality Analyst- Work From Home Assess and deliver feedback using the quality audit scorecard assessment tool French Call Quality audit & call calliberation Quality audit and Feedback French- MUST Shifts- 5:30 pm -2:30 am

Quality Analyst – Domestic BPO Location: Mohali Experience: 1+ year as QA in BPO (Documented experience) Inbound/Outbound Sales experience Qualification: Graduate Salary: Up to 4 LPA 6 Days working Good Communication Skills required. Required Candidate profile Apply Now: hr.skyway603@gmail.com Contact: 7696495267 -Bhumika Gupta

Profile: Process Trainer-BPO Location: Mohali Minimum 1 year experience as Trainer in BPO (on-paper) Salary: Up to 4 LPA Qualification: Graduation Working Days: 6 Days/Week Good Communication Skills Required Candidate profile How to Apply: Send your updated resume: harmanpreet@skywaysolution.in or call:8264807657 HR Harmanpreet Kaur

OPENINGS FOR Senior Quality Analyst at MNC in Chennai Experience: Minimum 2 years as a Quality Analyst (must be on paper) Education : Graduation (Mandator) Location : Chennai Attractive salary + incentives US VOICE PROCESS - Rotational Shift only 5 days working If you're interested call or whatApp resume to Noor : 8951992036 or email to: nureizeemapower@gmail.com

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

International Insurance voice Process UK shift (12:30 pm -9:30pm) Week off :Sat,sun Brookfield Salary: up to 28k to 30,000 (graduates with experience) Experience: Minimum 1 year of Experience in international voice process 2 Way Free cab

Role & responsibilities Conduct Transaction Quality Audits Conduct Audit Data Analysis & Error Analysis Provide Transaction Quality Metrics Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Drive Quality Initiatives Provide data inputs to internal stakeholders Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, Availability, and Integrity of Data Customer Service experience required Preferred Competencies Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis Establish controls on Transaction Processing aiming for a Zero-Defect Output Report and Publish Transaction Quality Metrics Publ...

Join TETR as Sr Quality Analyst Location: Gurgaon Experience: 2-3 years Position: Full-Time Ths Tetr Story: Tetr College of Business is a new-age B-schoolwhere students study in 7 different countries across eight semesters, gaining firsthand experience of various business environments and cultures. Founded by Pratham Mittal, a Wharton alumniand previous founder of Masters Union and Outgrow, our program uniquely combines global exposure with experiential learning. Every year our students study at leading partner universities, including NUS Singapore and FITT-IIT Delhi. Students build 7 different ventures in 7 up and coming sectors in different locations across the world like Dubai, India, Uni...

Job Summary: The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions in a call center. This role involves analyzing calls, providing feedback to agents, identifying trends, and collaborating with teams to enhance overall customer satisfaction and operational efficiency. Key Responsibilities: Call Monitoring and Evaluation •Monitor live or recorded calls to evaluate agent performance against quality standards. •Assess agent adherence to scripts, protocols, and company policies. •Evaluate the accuracy, professionalism, empathy, and resolution provided during calls. Feedback and Coaching •Provide constructive feedback to agents based on ...

Design quality monitoring frameworks, standards, and procedures. Analyze quality data to pinpoint recurring issues, process gaps, and training needs. Participate in calibration sessions to ensure consistent Create regular reports on quality metric

Hiring for Quality Analyst _ ( Only Whats up 9738998874 Salman ) Core Competencies & Requirements: Minimum of 2 years experience in the Customer Care Center with at least 1year experience in auditing calls, emails or chats. Must be rated satisfactory or better in all areas of performance and currently not on any policy violation. Must be at a senior associate level or higher Requires the application of special or skill knowledge and/or pertinent techniques to work assignments Requires the ability to work and make decisions independently Requires the ability to communicate effectively (verbally and written) Requires analytical skills with ability to visualize and articulate concepts. Maintain...

Roles and Responsibilities : Conduct phone call assessments for language, product and process for the sales agents. Conduct one on one and documented feedback sessions with the sales agents. Create action plans for sales agents based on the assessments. Conduct training classes on the process to ensure sales agents follow the company requirements while on a call. Prior experience in conducting RCAs for customer escalations. Coordinate and conduct meetings with the Quality team Conduct training for the Quality team to ensure the team is on the same page. Conduct calibrations for the Quality team to ensure minimal variation in Quality scores Projects handled as part of the Quality Team Process...