875 Call Audit Jobs - Page 11

Role & responsibilities To monitor and evaluate the performance of the CCEs and suggest their improvement areas To provide feedbacks to the CCEs based on the internal / external audits to improve the CCEs performance on the call and to identify training needs. To take part in calibrations with the client, OPS, Training and help to resolve the disputes. To ensure the process is meeting Client KPIs such as CSAT and Quality scores To conduct Quality sessions to share areas of improvements based on the feedback of audits. Mock call and OJT certification of New Hire Batches Ensure higher Client satisfaction scores Identification of root causes and preparing Corrective actions To give inputs to th...

Job Information: A crucial position charged with preserving and improving the caliber of content moderation activities inside an organization is the Quality Analyst (QA). It will include managing the moderator performance evaluation, making sure content restrictions are followed, and putting quality control measures in place. Location : Kolkata, India Key Responsibilities: Create and oversee an effective program for content moderation quality assurance. Create and implement methods for evaluating the quality of products, such as audits and random sampling. Doing thorough analyses of their behavior, evaluate the performance of content moderators. To improve the moderators' efficacy, give them...

HCLTech is Hiring for Quality Analyst & Team Leaders for Billing Support Job Location - Hyderabad US Shifts only Walk-in Interview Details: Venue: HCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081 Timings: 11:00 AM - 3:00 PM Contact Person: Shivangi Sharma, Aman Chhabra & Somina Adlakha Carry: 2 Updated Resume, 1 Valid ID Proof with Xerox copy, 1 PP size photo Essential Duties and Responsibilities (For Team Lead Role) The Billing Lead will be the first escalation point for billing and transactional questions from the production staff. The Billing Lead should be able to resolve the majority of these issues independentl...

Associate Manager - Sales Quality Role Purpose: To lead the execution of sales audit projects and mentor a team of Sales Quality Analysts, ensuring the meticulous application of quality standards and contributing key insights to the development of our AI-powered auditing platform. About the Role: We are looking for a highly skilled and detail-oriented Associate Manager - Sales Quality to join our team. This role is a perfect blend of hands-on auditing and emerging leadership. You will be responsible for leading end-to-end audit projects, ensuring the highest standards of accuracy and rigor. Concurrently, you will serve as a team lead, guiding junior analysts, providing them with constructive...

Associate Manager - Sales Quality Role Purpose: To lead the execution of sales audit projects and mentor a team of Sales Quality Analysts, ensuring the meticulous application of quality standards and contributing key insights to the development of our AI-powered auditing platform. About the Role: We are looking for a highly skilled and detail-oriented Associate Manager - Sales Quality to join our team. This role is a perfect blend of hands-on auditing and emerging leadership. You will be responsible for leading end-to-end audit projects, ensuring the highest standards of accuracy and rigor. Concurrently, you will serve as a team lead, guiding junior analysts, providing them with constructive...

About Us: FMS Dental is one of Indias largest and most trusted dental care providers with 32+ years of excellence, 14 centers across Hyderabad & Kochi, and international recognition for advanced dental treatments. Role & Responsibilities: Handle inbound & outbound calls related to patient inquiries, appointments, and service information. Provide empathetic and professional communication to patients. Maintain accurate patient interaction records in the system. Coordinate with doctors and clinic staff for smooth patient flow. Achieve call quality and patient satisfaction benchmarks. Desired Candidate Profile: Minimum 2 years of experience in a healthcare call center / customer care role. Excel...

Job description Audit Voice Calls to ensure adherence to set Transaction Handling Guidelines Audit Customer responses received through surveys to identify improvement areas Conduct daily briefings, refresher sessions on regular basis Make recommendations to help reduce errors, and improve revenue generations Escalate unresolved issues to relevant teams, and work with them to resolve the identified issues Assist in implementing changes or modifications to the Quality Assurance department s evaluation process Analyze the root causes for the defects identified through the audits using basic quality tools Report, accurately promptly, the root causes of the defects to the business units Analyze t...

Quality Mgr- Voice (International) Ensuring Compliance Process Improvement Leading & managing a team of quality assurance professionals- AM/TL/QA Level Customer Satisfaction Reporting & Communication Training & Development

Roles and Responsibilities * Lead a team of quality analysts to ensure compliance with quality standards and processes. * Conduct call audits, call calibrations, and 7QC tools to identify areas for improvement. * Develop and implement effective training programs for team members to enhance their skills in BPO sales. * Collaborate with other departments to resolve quality-related issues and improve overall customer satisfaction. Desired Candidate Profile * 1-6 years of experience in a similar role or industry. * Excellent leadership skills with ability to motivate and manage a team effectively. * Strong knowledge of call audit, call calibration, 7QC tools, and BPO sales principles. CIBIL SCOR...

CXM Quality Analyst will be responsible for monitoring and evaluating the performance of tele-caller agents in the Voice process for Swiggy's Delivery Partner onboarding and rejoiner activities. The role involves assessing call quality, providing feedback to improve customer interaction, and ensuring compliance with Standard Operating Procedures (SOPs) to achieve the desired performance outcomes. Key responsibilities: Call Quality Monitoring: Monitor and evaluate Inbound/Outbound calls made by tele-caller agents to potential Delivery Executives (DEs) for onboarding or rejoining. Assess agents communication skills, adherence to scripts, SOP compliance, and accuracy in providing information. Q...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

Quality Analyst / Quality Analyst Team Lead - International BPO 5 Days Working Rotational Shift Quality Analyst Salary up to 6.5lpa Team Lead Quality Salary 7.5lpa Location - Kolkata / Hyderabad / Bangalore Required Candidate profile Must be Graduate Must have exp. as a Quality Analyst / Sr. Quality / Quality Team Lead in International BPO NO Call Share Ur CV on WhatsApp - 8750557705 Email - qualitydemographic@gmail.com

Quality Analyst / Quality Analyst Team Lead - International BPO 5 Days Working Rotational Shift Quality Analyst Salary up to 6.5lpa Team Lead Quality Salary 7.5lpa Location - Thane / Malad / Pune Required Candidate profile Must be Graduate Must have exp. as a Quality Analyst / Sr. Quality / Quality Team Lead in International BPO NO Call Share Ur CV on WhatsApp - 8750557705 Email - qualitydemographic@gmail.com

Quality Analyst / Quality Analyst Team Lead - International BPO 5 Days Working Rotational Shift Quality Analyst Salary up to 6.5lpa Team Lead Quality Salary 7.5lpa Location - Gurgaon Required Candidate profile Must be Graduate Must have exp. as a Quality Analyst / Sr. Quality / Quality Team Lead in International BPO NO Call Share Ur CV on WhatsApp - 8750557705 Email - qualitydemographic@gmail.com

Position: Call Quality Specialist Job Shift: Day Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision. Experience: Minimum 1 year Job Location: Pan India Salary Range: 4,50,000 6,00,000 p.a Key Responsibilities: Listening to call recordings for the calls made or received by the associates to check required quality parameters are achieved. Ensure effective customer service has been provided on call by respective associates. Scoring of calls based on call quality parameters like Soft skills, process goals, customer service, Telephone Etiquette and documentation. Providing inputs for the betterment of the process. Analyzin...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup. Key Responsibilities: Conduct audits of calls, emails, chats, and complaint audits . Identify gaps, share feedback with agents/teams, and suggest improvements. Maintain audit reports and highlight key findings for management. Provide coaching support to improve customer interactions and compliance. Ensure adherence to processes, policies, and regulatory standards. Requirements: Graduate degree or equivalent experience. Prior QA/auditing experience, preferably in BPO/customer service. Strong banking e...

We are looking for a Quality Analyst to join our team, someone who is diligent about quality and continuous improvement. Job Responsibilities - Must be a confident communicator and be able to build rapport with the team Adaptive Capacity, Self-Starter/Initiator, Coachable, Metrics Capable, Quality/Accuracy, Critical Thinker/Problem-Solver and Accountable. Need to do call barging & auditing. Monitor the Associates performances. Work with TL and moderators on ways to improve performance KPIs Investigate errors and conduct sample moderations, call out moderators, and conduct weekly one on ones. Calibrate and refresh/train team on required policy . Criteria - Need to have at least 1 year of expe...

Role Overview: We are looking for a Quality Analyst (Call Audit) to evaluate, monitor, and improve the quality of academic counsellor and customer interactions. Roles and Responsibilities: Conduct phone call assessments for language, product and process for the sales agents. Conduct one on one and documented feedback sessions with the sales agents. Create action plans for sales agents based on the assessments. Conduct training classes on the process to ensure sales agents follow the company requirements while on a call. Created call scripts for sales agents based on the best practice methods to ensure the information provided to the customers are accurate and per the company standards. Prepa...

Details: Domestic process Rotational shifts Rotational off Location- Mohali 6 days working

The Customer Success Quality Auditor & Trainer (QA) is responsible for ensuring high standards of communication, sales effectiveness, and customer experience across our Customer Success (CS) team. While the role includes auditing WhatsApp, email, and call interactions, its primary focus is on training, coaching, and developing the CS team to excel not only in support but also in sales. The QA will play a pivotal role in training new joiners, running refresher and upskilling programs, and leading special projects to improve team performance, process adherence, and revenue impact. This role requires a blend of strong analytical skills, sales orientation, coaching expertise, and the ability to ...

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office Lucknow only not for Delhi/NCR neither kolkata...Apply those who can relocate in Lucknow Required Candidate profile Work from Office Lucknow only not for Delhi/NCR neither kolkata...Apply those who can relocate in Lucknow... Call or Whatspp cv Sri 8851792136 Neha 8287267407

Hiring Alert Senior Quality Analyst (International Voice Process) Izee Manpower is hiring Immediate Joiners for one of our prestigious clients! Position: Quality Analyst International Voice Process Shift: US Shift (Rotational) Location: Bangalore Education: Graduation is mandatory Experience: Minimum 1 - 2 years as a Quality Analyst (must be on paper) Package: Attractive Salary If you're interested or know someone who fits this role, feel free to share or refer! Contact: Noor 8951992036

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. ...

Greetings From Prochant India Pvt Ltd Job Title: Openings for Quality Analyst (QA experience is mandatory) Key Responsibilities and Duties: Quality Auditor, plans, coordinates, and implements the quality management and quality improvement programs for a healthcare facility. He/she monitors and provides assistance with quality assurance and compliance functions. Provides consultation and direction to ensure programs and services are implemented at the highest standards and patients receive the highest level of care. Ensures policies and procedures are monitored and updated to include regulatory changes. Knowledge Skills and Abilities: Exceptional typing and communication skills (verbal and wr...