875 Call Audit Jobs - Page 10

Hiring QA for US only from US Travel process Candidate must have at least 2 years of exp in PPC Travel Sales call monitoring. Salary upto 45k For more details call Ruchika @9650997623 Required Candidate profile Excellent Communication skills

PRINCIPLE PURPOSE OF JO This role is to develop, measure and maintain the quality standards and drive continuous improvement initiatives. Primary role of senior quality analyst is to ensure that associates undergo a thorough quality check process and adhere to the process specific requirements. Senior quality analyst is also expected to analyze data, identify and flag potential risk areas & recommend preventive action. Senior quality analyst works closely with the operations team in achieving and maintaining accuracy and overall efficiency on the program. JOB RESPONSIBILITIES End to end deployment of quality function in assigned projects. Driving six sigma initiatives in assigned projects. R...

Designation -- Quality Executive Job Description We are seeking a detail-oriented and skilled Data Annotation Specialist to join our dynamic team in Noida. The ideal candidate will have a strong background in data annotation and labeling, with excellent communication skills and a commitment to quality assurance. In this role, you will be responsible for accurately annotating and labeling data to support our ongoing projects. Key Responsibilities : - Perform data annotation and labeling tasks for various data types, including text, images, and audio. - Ensure high-quality outputs by adhering to established guidelines and standards. - Collaborate with cross-functional teams to understand proje...

Job description :: Quality Analyst Quest to work in real professional atmosphere that enables to cope-up with emerging as well as latest technology and quality procedures with a scope for widening spectrum of knowledge in the role of Quality analyst. Responsibilities • Perform unbiased Quality audits and analyse results to determine process improvement opportunities. • Should be able to handle 1:40 ratio of callers. • Analyse current tele-collections processes and identify gaps or defects to improve overall effectiveness and take-up the inputs with all stakeholders. • Define/recommend process improvements to meet current and future collections targets/standards. • Quality analyst will ensure...

Interview Date & Time : 25th to 26th Sep and 10:00 AM to 2:00 PM Venue: Movate Technologies Pvt Ltd (Formerly CSS Corp) Address: B14, Phase 1, MEPZ SEZ, Tambaram Sanatorium, Chennai, Tamil Nadu 600045 Contact Person: Mr. Vignesh Sekar Contact Person: Mr. Vignesh Sekar Roles and Responsibilities Conduct call audits to ensure compliance with quality standards and regulations. Monitor calls for quality assurance purposes, identifying areas of excellence and areas for improvement. Participate in call calibration sessions to align with team members' performance expectations. Collaborate with the team to resolve issues related to call quality. Desired Candidate Profile 0.3-6 years of experience in...

we are hiring for regional language candidates Bengali & Oriya Telegu Kannada Tamil & Malayalam Marathi Gujrati Hindi & English Any graduate Knowledge in share broking Position is for call audit and data capturing in Excel candidate should have spoken skill in multiple languages candidate should have verbal communication in common language English & Hindi should have knowledge terminology using in broking industry Data capturing and maintaining skill in excel Candidate should knowledge actioning mail.

Minimum 1 year of on paper experience as a QA Candidates based in gurgaon are preferable Two way cabs within gurgaon location 6 days working Day shift

Only For CHENNAI | Quality Analyst | International BPO Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With Any 3 to 4 QC Tools Out of 7 1 Yr of QA With International BPO On Papers (Mandate) Only International Process in QA Exp Will Work ( Apply Accordingly) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Only For CHENNAI INTERNATIONAL QA EXP MANDATE 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international ...

Job Title: Quality Team Leader Life Insurance Process Location: Gurgaon (Sector 18) Company: Globiva Work Mode: Work from Office Working Days: 6 Days (Fixed Off) About the Role: We are looking for a Quality Team Leader with proven experience in managing a QA team within the Life Insurance domain. The ideal candidate should be well-versed in call audits, calibrations, QC tools, and performance monitoring to ensure compliance, accuracy, and customer satisfaction. Key Responsibilities: Lead, mentor, and manage the Quality Analysts (QAs) team. Conduct call audits to evaluate communication, compliance, and accuracy of customer interactions. Drive call calibrations with internal teams and clients ...

Candidates without sales background will not be considered. Sales Call Quality Auditor We are looking for an experienced Quality Auditor who has experience in analysing and auditing sales calls. The Quality Auditor is responsible for conducting call quality checks and providing feedback to the sales team. The successful candidate will work closely with the sales team and management to understand call parameters based on requirements and provide feedback. Quality Auditor Requirements: Minimum 1-2 years in sales/inside sales/tele-sales (mandatory) Strong understanding of sales process, objection handling, and closures Experience in call quality monitoring of sales conversations preferred This ...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

"Interested candidates can call and email their updated resume." HR Name: Lydia Rajan Contact : 9618240011 Email Id: lydia.rajan@marketstar.com Role - Quality Analyst. Experience- 3+ Years. Location- Hyderabad. Role and Responsibilities: Conducts quality review of telephonic/email conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved. Audits sales outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed in the framework. Verifies that representatives are providing up-to-date information, following current processes, and communicating eectively with mer...

Need Immediate Joiners Need Min 1+yrs exp as a Quality Analyst from International Voice Customer Support Process BPO. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Educational Qualification : Diploma / Degree or higher qualification in any discipline Experience Requirements 1. 3-9 years of Total experience 2. At least 3 years experience as voice coach 3. Excellent command over spoken and written English 4. Should be able to handle Grammar, Soft skills, Accent Neutralization, C/Service & Business English 5. Must have a zeal and passion for training & excellent interpersonal skills 6. Exposure in an international corporate environment is a must 7. Ability to perform in adverse situations 8. Should be well versed in handling computers esp. Word, Excel and Power Point 9. Willing to work in shifts in 24X7 environment Role Responsibilities 1. Voice audits & ...

Job Description: EXPERIENCE: • Min. 3-years experience in quality monitoring or quality assurance (International Process). • Strong understanding of quality monitoring tools and techniques, including call recording and speech analytics software • Familiarity with the BEST QM standards of Teleperformance • Should have worked on process improvement/transformation, CSAT scrubbing or RCA projects • Excellent knowledge of MS Excel and PowerPoint • Experience working with multiple vendors will be an added advantage • Understanding of concepts of Lean Six Sigma, process excellence, etc. will be an added advantage

Hiring for QA & TL from Banking domain – (International Voice) Graduate/PG with min. 5 yrs to max. 10 yrs Exp in Internationl Banking(Treasury) Domain+International BPO(voice) can apply. Call- Suhani-9911988552, Pooja-9911988774, Rukhsar-9899875055

We are Looking for Operations Executive Jobs in Travel Industry Should have Exp in Inbound (or) Outbound calls & VLOOKUP, Hlookup, Pivot Table & Excel Good Communication skills Call 8870813777

We are Looking for Operations Executive Jobs in Travel Industry Should have Exp in Inbound (or) Outbound calls & VLOOKUP, Hlookup, Pivot Table & Excel Good Communication skills Call 8870813777

Educational Qualification : Diploma / Degree or higher qualification in any discipline Experience Requirements 1. 3-9 years of Total experience 2. At least 3 years experience as voice coach 3. Excellent command over spoken and written English 4. Should be able to handle Grammar, Soft skills, Accent Neutralization, C/Service & Business English 5. Must have a zeal and passion for training & excellent interpersonal skills 6. Exposure in an international corporate environment is a must 7. Ability to perform in adverse situations 8. Should be well versed in handling computers esp. Word, Excel and Power Point 9. Willing to work in shifts in 24X7 environment Role Responsibilities 1. Voice audits & ...

Job Title: Quality Analyst Insurance Outbound Sales Location: Airoli CTC: Up to 5 LPA Experience: 2-4 years Job Overview: We are hiring a Quality Analyst to monitor and improve the performance of our outbound insurance sales team. The role involves call audits, compliance checks, feedback sharing, and ensuring high-quality customer interactions. Key Responsibilities: Monitor outbound sales calls for quality and compliance Share feedback with agents and team leaders Ensure IRDAI compliance in sales calls Identify training needs and process gaps Prepare audit reports and quality dashboards Requirements: 2-4 years of QA experience in insurance sales Good knowledge of IRDAI guidelines Strong com...

Job Title: Real Estate Quality Analyst (Outbound Sales) Location: Thane, Maharashtra CTC: 5,00,000 per annum Key Responsibilities: Monitor and evaluate outbound sales calls related to real estate. Ensure adherence to sales scripts, company standards, and compliance guidelines. Provide feedback to sales agents to improve call quality and sales performance. Conduct regular audits and prepare reports on call quality and agent performance. Collaborate with sales team leaders to implement improvements and strategies. Identify trends and suggest training needs to enhance sales effectiveness. Ensure high levels of customer satisfaction and maintain positive client relations. Requirements: 1-2 years...

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. ...

Job Title: Outbound Collections Quality Analyst Location: Thane, Maharashtra Max CTC: 4,00,000 per annum Key Responsibilities: Monitor and evaluate outbound collections calls for quality and compliance. Provide feedback to agents to improve performance and adherence to processes. Prepare reports on call quality, trends, and agent performance. Ensure agents follow legal and ethical collections guidelines. Collaborate with teams to improve call quality and overall efficiency. Requirements: 1-2 years of experience in outbound collections or quality analysis. Strong communication and analytical skills. Knowledge of call monitoring systems and reporting tools. Attention to detail and problem-solv...

Required US Travel Quality Analyst @ Noida Experience - Min 1 year in Quality Analyst in US travel only salary upto 45k in hand Night shift 5 Days working Share cv 7991129288

Monitor &auditing calls,emails performed by the agents. Provide one to one feedback against monitored cases. Provide Floor Support an conduct Team Huddle to disseminate new updates &conduct refreshers Required Candidate profile Excellent communication skills Min. 2 years exp. as a QA/Voice Coach with sound knowledge on QA tools in international BPO Graduate/Diploma in any stream Open to work in rotational Shift environment