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Call Analyst

2 - 6 years

0 Lacs

varanasi uttar pradesh

Posted:3 days ago| Platform: Shine logo

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Skills Required

strong analytical skills problemsolving skills proficiency in call analytics tools advanced ms excel skills data visualization skills excellent communication skills documentation abilities detailoriented

Work Mode

On-site

Job Type

Full Time

Job Description

You should hold a Bachelor's degree in Business, Communications, or a related field (preferred). Along with this, you should have 2+ years of experience in a call center environment, preferably in a QA, analyst, or performance monitoring role. Your role will require strong analytical and problem-solving skills. Proficiency in call analytics tools and platforms such as NICE, Verint, and Speech Analytics is essential. In addition, you should possess advanced MS Excel and data visualization/reporting skills. Your excellent communication and documentation abilities will be crucial for this position. Being detail-oriented with a strong focus on accuracy and process improvement is highly valued. This is a full-time position with a morning shift schedule. You will be required to work in person at the designated work location.,

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