Finance Domain Expert Integrated Personnel Services

1.0 - 6.0 years

3 - 4 Lacs

Kolkata

Work from Office

Location:- Kolkata Job Description:- 1. Processing Tasks to stay updated on product (20% of the tasks) 2. Set Up Sessions / Topic for discussion on product updates, Error or quality trends 3. Shadow sessions on Live tasks & Floor Support/ 1 Calibration Session daily with Outliers 4. Conduct Refresher training related to upskilling and identifying topics for re-training to Outliers 5. Understand, articulate and implement best practices related to his/her area of expertise. 6. Participate in implementation of process improvement recommendations 7. Preparing & Reviewing Training document , SOPs 8. Reviewing Monthly Error trend on Quality and setting up Product Knowledge Test 9. Share tool / process enhancement suggestions and testing of new applications and fields in the tool 10. RCA for external feedback with Corrective/Preventive Actions 11. Collaborate with Product team , Understand the scope of new workflow / project and cascade to the processing team 12. Set Up Step sheet , Process Workflow graph / design check list on new workflows 13. Random Quality Checks as per available internal quality check parameters (2%) Re Audit 14. Collaborate with Bloomberg to create short training videos, on high error prone fields/concepts. 15. Task Dispute Management on Quality 16. Gather, track and report quality metrics to all stakeholders. 17. QSEN Calibration with Team leader/ Project Manger to detect performance trend / Volume Pattern

Posted 2 weeks ago

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